ISDS 3115

Which of the following is the best example of competing on​ low-cost leadership?

A firm produces its product with less raw material waste than its competitors do.

An assembly line is an example of​ a:

repetitive process.

Which of the following are all strategies for improving productivity in​ services?

separation, self-service,​ automation, and scheduling

An operations manager is NOT likely to be involved​ in:

the identification of​ customers' wants and needs.

An acceptance sampling​ plan's ability to discriminate between low quality lots and high quality lots is described​ by:

an operating characteristic curve.

Which of the following is NOT one of the phases of project​ management?

budgeting

Which of the following environmental factors has not contributed to​ Microsoft's changing​ strategy?

global warming

Which of the following phrases best describes product​ focus?

high fixed​ costs, low variable costs

A​ product-focused process is commonly used to​ produce:

high-volume, low-variety products.

Value-chain analysis can be used to determine if a business is adding unique value in which of the following​ areas?

human resources product research quality management process innovation

Which of the following is not a type of qualitative​ forecasting?

moving average

The causes of variation in statistical process control​ are:

natural causes and assignable causes.

Which of the following is not present in a time​ series?

operational variations

According to the​ manufacturing-based definition of​ quality:

quality is the degree to which a specific product conforms to standards.

Which of the following is an example of competing on quick​ response?

A​ firm's products are introduced into the market faster than its​ competitors' products.

The​ ________ distribution is used by PERT analysis to calculate expected activity times and variances.

Beta

Continuous improvement is based on the philosophy that not every aspect of an operation can be improved.

False

Quality is mostly the business of the quality control​ staff, not ordinary employees.

False

The jury of executive opinion forecasting method formally solicits input from customers and potential customers.

False

Trend refers to a data pattern that repeats itself after a period of​ days, weeks,​ months, or quarters.

False

Variation in activities that are not on the critical path cannot affect the overall project completion time.

False

Which is NOT true regarding differences between goods and​ services?

Tangible goods are generally produced and consumed​ simultaneously; services are not.

Which of the following statements concerning CPM activities is​ false?

The late finish of an activity is the earliest late start of all preceding activities.

Activity R on a CPM network has predecessors M and​ N, and has successor S. R has duration 5.​ N's late finish is​ 18, while​ M's is 20.​ S's late start is 22. Which of the following is definitely​ true?

The set of times cannot all be possible.

Which of the following is FALSE regarding repetitive​ processes?

They allow easy switching from one product to the other.

Line employees need the knowledge of TQM tools.

True

The number of defects after a hotel room cleaning​ (sheets not​ straight, smears on​ mirror, missed debris on​ carpet, etc) should be measured using what type of control​ chart?

c-chart

Which of the following influences layout​ design?

capacity needs technology personnel levels inventory requirements

In the mass service and service factory quadrants of the service process​ matrix, the operations manager could focus on all of the following​ except:

customization.

Acceptance​ sampling's primary purpose is​ to:

decide if a lot meets predetermined standards.

Which of the following is NOT a typical service​ attribute?

easy to store

Utilization will typically be lower than efficiency​ because:

effective capacity is less than design capacity.

Which of the four major categories of quality costs is particularly hard to​ quantify?

external failure costs

Assignable​ variation:

is to be identified and investigated.

The forecasting technique that pools the opinions of a group of experts or managers is known​ as:

jury of executive opinion.

Which of the following is not one of the strategies for improving service​ productivity?

mass customization