ISDS 3115 Chapter 5

Which of the following technologies is particularly useful for prototype development and small lot​ production? A. CAM B. 3-D printing C. STEP D. CAD

B. 3-D Printing

In a​ make-to-order system, when a customer places a request for a product or service with a​ producer, A. a work order is created. B. an assembly chart is created. C. an engineering change notice is created. D. a route sheet is created.

A. a work order is created

What is a design that can be produced to requirements even with unfavorable conditions in the production​ process? A. robust design B. CAD C. DFMA D. modular design

A. robust design

Group technology identifies components by a coding scheme that specifies the A. shape and type of processing. B. size and shape. C. size and type of processing. D. size, shape, and type of processing.

D. size, shape, and type of processing

Which of the following is a characteristic of the maturity phase of the product life​ cycle? A. Competitors are well established. B. Product designs begin to stabilize. C. Products are​ "fine-tuned." D. Products are considered for termination.

A. competitors are well established

Self-checkout at a grocery store is an example of A. customer participation in service delivery. B. complete automation. C. customer participation in service design. D. delayed customization.

A. customer participation in service delivery

Operation of a hair salon is an example of A. delayed customization. B. an assembly line. C. automation. D. modularization.

A. delayed customization

Which of the following represents an internal product development​ strategy? A. migration of existing products B. alliances C. joint ventures D. purchase technology or expertise by acquiring the developer

A. migration of existing products

A result of concurrent engineering in product design​ is: A. speedier product development. B. higher costs. C. less customer demand. D. lower quality. E. All of the above.

A. speedier product development

Which of the following statements is NOT​ true? A. Understanding the customer is the premier issue in​ new-product development. B. Economic change brings increasing levels of affluence in the short run but economic cycles and price changes in the long run. C. Sociological and demographic change may appear in such factors as decreasing family size. D. Political/legal change brings about new trade​ agreements, tariffs, and government requirements.

B. Economic change brings increasing levels of affluence in the short run but economic cycles and price changes in the long run.

What is the first step to build a house of​ quality? A. Determine the desirable technical attributes. B. Identify customer wants. C. Identify how the​ good/service will satisfy customer wants. D. Relate customer wants to product hows.

B. Identify the customer's wants

Which of the following statements is TRUE regarding the approach Japanese organizations use for product​ development? A. Japanese organizations assign a product manager to​ "champion" the product. B. Japanese organizations bypass the team issue by not subdividing organizations into research and​ development, engineering,​ production, and so forth. C. The Japanese approach to product development is an organization with distinct departments. D. Japanese organizations use teams to develop products.

B. Japanese organizations bypass the team issue by not subdividing organizations into research and​ development, engineering,​ production, and so forth.

Which of the following is NOT an approach to ensure a successful transition from development to​ production? A. Use product development teams. B. Segregation of the product development and manufacturing organizations. C. Integration of the product development and manufacturing organizations. D. Appoint a project manager.

B. Segregation of the product development and manufacturing organizations

Which of the following phases of the product life cycle has negative cash flow and increasing spending on development and​ production? A. growth phase B. introductory phase C. decline phase D. maturity phase

B. introductory phase

When ordering a new​ zagflatz, customers must choose the style of three major​ components, each of which has about ten variations. This is an example of A. CAD. B. modular design. C. robust design. D. environmentally friendly design.

B. modular design

A house of quality would depict the strength of the relationship between which of the following two​ items? A. The​ customer's need for a sealable change pocket and the​ customer's need for plastic inserts to display pictures. B. The​ customer's desire for a durable wallet and the​ company's choice of material for the wallet. C. The stitching used in your​ company's new product and the stitching used in a​ competitor's wallet. D. The design​ team's choice of material for a wallet and the materials that were considered but rejected by the design team.

B. the customer's desire for a durable wallet and the company's choice of material for the wallet

Which of the following procedures is TRUE regarding the construction of a decision tree for product​ design? A. Payoffs are entered at the beginning of the appropriate branch. B. The possible alternatives include an alternative of​ "doing nothing." C. Be sure that all possible alternatives and states of nature​ (beginning on the right and moving​ left) are included in the tree. D. To determine the expected value of each course of​ action, we need to start at the beginning of the tree and work toward the end of the tree.

B. the possible alternatives include an alternative "doing nothing"

What is a review of successful products that takes place during the production​ process? A. virtual reality B. value analysis C. LCA D. CAD

B. value analysis

An assembly chart is A. an exploded view of the product. B. a listing of the operations necessary to produce the component. C. a schematic showing how the product is assembled. D. an instruction to make a given quantity of a particular item.

C. a schematic showing how the product is assembled

Most manufacturing items and their components are defined by A. a BOM. B. group technology. C. an engineering drawing. D. the​ make-or-buy decision.

C. an engineering drawing

Which of the following statements is NOT true regarding joint​ ventures? A. Joint ventures are firms establishing joint ownership to pursue new products or markets. B. Joint ventures are usually between just two firms. C. Joint ventures are more likely to work when the risks are unknown. D. Ownership can be​ 50-50, or one owner can assume a larger portion to ensure tighter control.

C. joint ventures are more likely to work when the risks are unknown

A route sheet A. is a correction or modification of an engineering drawing or bill of materials. B. shows in schematic form how a product is assembled. C. lists the operations necessary to produce the component. D. is an instruction to make a given quantity of a particular item.`

C. lists the operations necessary to produce the component

What is analysis that focuses on the ways in which processes can be designed to optimize interaction between firms and their​ customers? A. value engineering B. value analysis C. process-chain-network analysis D. product-by-value analysis

C. process-chain-network analysis

What is an umbrella of software programs that may include​ CAD/CAM, product​ routing, maintenance, and other product​ concerns? A. DFMA B. material requirements planning C. product​ life-cycle management D. configuration management

C. product life-cycle management

Listing products in descending order of their individual dollar contribution to the firm is called A. product decision. B. product life cycle. C. product-by-value analysis. D. brainstorming.

C. product-by-value analysis

Which of the following is NOT a benefit generated by manufacturability and value​ engineering? A. reduction of environmental impact B. improved job design and job safety C. reduced standardization of components D. reduced complexity of the product

C. reduced standardization of components

Which of the following statements is NOT​ true? A. The product decision includes the​ selection, definition, and design of products. B. Many service firms refer to their offerings as​ "products." C. The term​ "products" refers to tangible goods only. D. The objective of the product decision is to develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage.

C. the term "products" refers to tangible goods only

Moving a product from development to production is referred to as A. product definition. B. product design. C. transition to production. D. product development.

C. transition to production

Which of the following statements is NOT true regarding a bill of material​ (BOM)? A. A BOM lists the hierarchy of components and their description. B. A BOM lists the quantity of each coponent required to make one unit of a product. C. In the​ food-service industry, BOMs manifest themselves in​ portion-control standards. D. A BOM cannot be referenced on other bills of material.

D. A BOM cannot be referenced on other bills of material

What are cooperative agreements that allow firms to remain​ independent, but pursue strategies consistent with their individual​ missions? A. enhancements and migration B. acquisitions C. joint ventures D. alliances

D. alliances

When should product strategy focus on forecasting capacity​ requirements? A. at the decline stage of the product life cycle B. at the maturity stage of the product life cycle C. at the introduction stage of the product life cycle D. at the growth stage of the product life cycle E. at the saturation stage of the product life cycle

D. at the growth stage of the product life cycle

Which of the following statements is NOT true regarding decision​ trees? A. Decision trees can be used for other management problems besides product design. B. A decision tree is a great tool for thinking through a problem. C. Decision trees are particularly helpful when there are a series of decisions and various outcomes that lead to subsequent decisions followed by other outcomes. D. Decision trees should only be used for​ new-product decisions when no uncertainty is present.

D. decision trees should be used for new-product decisions when no uncertainty is present

Which of the following regions of a process chain includes the process steps that involve interaction between​ participants? A. independent processing region B. substitute interaction region C. surrogate interaction region D. direct interaction region

D. direct interaction region

Which of the following is an external product development​ strategy? A. migrations of existing products B. new internally developed products C. enhancements to existing products D. joint ventures

D. joint ventures

Defining a product means A. to list the hiearchy of​ components, their​ description, and the quantity of each required to make one unit of a product. B. to identify components by a coding scheme that specifies​ size, shape, and the type of processing. C. to decide to produce a component or service or purchase from an outside source. D. to define the new​ good's or​ service's function.

D. to define the new good's or service's function

A graphic technique for defining the relationship between customer desires and product​ (or service)​ is: A. product lifecycle management. B. the moment of truth. C. modular design. D. the assembly drawing. E. the house of quality.

E. the house of quality