ISM test 1
__________ software means that the _______ is made available to the public. A. Open source; source code B. Open source; object code C. Generic; object code D. Commercial; source code E. Closed source; source code
A. Open source; source code
Popular, successful open source software products include all of the following except _______. A. Oracle B. Firefox C. Hadoop D. Android E. MySQL
A. Oracle
Smart devices require all of the following components except _______. A. a printer B. memory C. wireless network connectivity D. microprocessors E. a power source
A. a printer
Current 3D printing technology _____________. A. can print in an array of materials B. is unlikely to affect existing industries significantly C. is limited to plastic materials D. is unable to create objects with much strength E. is basically focused on toy manufacturing
A. can print in an array of materials
A typical bike rental company maintains an IS that must support all of the following information except ________. A. customer medical information for riding safety B. keeping track of customer bike rental information C. keeping track of bikes available to rent out D. bike service information E. customer billing information
A. customer medical information for riding safety
An organization has identified a new business process that will revolutionize its industry. To obtain the software that will be needed to support this business process, it will be necessary for the organization to ___________. A. develop a one-of-a-kind application using custom development B. buy a one-of-a-kind application off the shelf C. buy a horizontal application off the shelf and customize it D. abandon the idea since no software exists E. buy a horizontal application off the shelf
A. develop a one-of-a-kind application using custom development
By 2026, collaboration systems will result in __________. A. far fewer face-to-meetings (F2F) B. increased need for business travel C. decreased ability of employees to work at home D. increased need for classroom-style corporate training E. far more face-to-face (F2F) meetings
A. far fewer face-to-meetings (F2F)
Prior to their acquisition, Yikes! Bikes had been following which of Porter's competitive strategies? A. focus / differentiation B. focus / low cost leader C. industry-wide / low cost leader D. universal / low cost leader E. industry-wide / differentiation
A. focus / differentiation
The single most important skill for effective collaboration is ____________. A. giving and receiving critical feedback B. being polite to others on the team C. being well organized D. having a long history of working with others on the team E. being outgoing and friendly
A. giving and receiving critical feedback
Which primary activity in the value chain model is concerned with the receiving, handling, and storage of raw materials and other input resources? A. inbound logistics B. operations C. outbound logistics D. sales and marketing E. customer support
A. inbound logistics
A collaborative team has developed an initial work product, provides feedback to the team members on the work product, and then revises the work product in response to the feedback. This process continues so that the result is far better than it would have been if any one team member had worked alone. This process illustrates the power of __________ for the collaborative team. A. iteration B. enthusiasm C. perception D. synthesis E. reflection
A. iteration
Which primary activity in the value chain model is concerned with the delivery of finished goods to the customer? A. outbound logistics B. customer support C. sales and marketing D. operations E. inbound logistics
A. outbound logistics
A student team that is sharing project data by posting files in Google Drive is using the ____________ method of sharing content. A. shared content with version management B. shared content with no control C. shared content with version control D. shared content with version mapping E. shared content with content storage
A. shared content with version management
Which of the following does not belong in the list of competitive forces outlined in Porter's five forces model? A. state of the economy B. threat of substitutes C. bargaining power of suppliers D. bargaining power of customers E. industry rivalry
A. state of the economy
Decisions that are highly __________ tend to have the least need for collaboration. A. structured B. managerial C. strategic D. unstructured E. broad in scope
A. structured
In the future, collaboration systems are expected to _____________. A. substantially improve international business operations B. increase the need for large office spaces to house employees C. increase the need for business travel D. decrease the ability of employees to work from any location E. increase the need for face-to face (F2F) meetings
A. substantially improve international business operations
To assist a project team in making progress and completing its goals, effective project management guidelines recommend the use of __________. A. task lists B. discussion forums C. email threads D. webinars E. calendars
A. task lists
The advantages of self-driving cars include all of the following except _________. A. they will be far more expensive to own and operate over time than current automobiles B. fuel usage will decrease C. insurance rates will decrease D. families will only require one vehicle E. fewer accidents and traffic violations will be incurred
A. they will be far more expensive to own and operate over time than current automobiles
The software that is used at your veterinarian's office to keep track of your pet's health records, vaccinations, and appointments is a type of ___________. A. vertical market application B. operating system C. server software D. horizontal market application E. communication protocol
A. vertical market application
Users in motion require all of the following cloud resources except __________. A. wireless connectivity B. Web sites C. application code D. data sources E. email service
A. wireless connectivity
A collaboration tool that ensures that activities are performed by the users in a predefined process is providing the ___________ feature. A. workflow control B. permission-limited activity C. version D. document checkout E. simultaneous editing
A. workflow control
A business process is defined as a network of _______ that generate _______. A. activities; value B. servers; information C. inputs; costs D. nodes; network traffic E. computers; data
A. activities; value
A native application is sometimes referred to as a ________. A. thick-client application B. enterprise program C. grid application D. cloud service E. zero-client application
A. thick-client application
What is an information system? A.Components that interact to produce information B.Information databases C.Hardware and software components D.Computer software E.Information technology
A.Components that interact to produce information
_________ is defined as knowledge derived from data. A.Information B.Decision making C.Judgement D.Insight E.Problem solving
A.Information
Components of an information system consist of all of the following, except ________. A.company culture B.procedures to follow C.data D.hardware and software E.people
A.company culture
The components of the five-component model considered to be actors are: A.hardware and people. B.people and procedures. C.software and data. D.hardware and software. E.software and procedures.
A.hardware and people.
The components of the five-component model that involve sets of instructions are: A.software and procedures. B.people and procedures. C.hardware and people. D.software and data. E.hardware and software.
A.software and procedures.
Because of _________, the ratio of computing price to performance has fallen drastically. A.Moore's Law B.Metcalfe's Law C.Kryder's Law D.Bell's Law E.Nielsen's Law
A.Moore's Law
Which of the following is NOT one of the nonroutine cognitive skills needed today (according to Robert Reich)? A.Systems thinking B.Abstract reasoning C.Ability to speculate D.Ability to experiment E.Collaboration
Ability to speculate
Which of the following statements about software is true? A. Operating systems for clients and servers is identical. B. Buying software means you own a license to use the software. C. Buying software means you own the software code. D. It is perfectly fine for an organization to buy one copy of a software product and copy it on to all its computers. E. Organizations make a lot of money selling licenses to open source software.
B. Buying software means you own a license to use the software.
Which of the following is characterized by a group of people doing the same type of work, together, to accomplish a job? A. Participatory work B. Cooperation C. Critical thinking D. Collaboration E. Sharing
B. Cooperation
Which of the following statements is true about the pace of business and technological change over the next 10 years? A. Technological advances are expected to slow the pace of business. B. It is highly likely that some new technology-based products will change the competitive landscape for companies in a short time period. C. The pace of business is expected to slow gradually. D. Technological advances will have little effect on the pace of business. E. The pace of business is expected to remain constant.
B. It is highly likely that some new technology-based products will change the competitive landscape for companies in a short time period.
The most complex, fully-featured collaboration tool that is popular in business today is _________. A. Google Drive B. Microsoft SharePoint C. LibreOffice D. Microsoft Office Online E. Microsoft OneDrive
B. Microsoft SharePoint
Which of the following is true regarding employee use of mobile systems at work? A. The vast majority of organizations encourage employees to bring their own devices. B. Most companies have avoided setting official mobile-use policies. C. There is little risk of data loss when employees use their own devices for work. D. Employers are very concerned about the loss of employee productivity. E. Organizations expect employee use of mobile systems to increase expenses.
B. Most companies have avoided setting official mobile-use policies.
Which support activity in the value chain model is concerned with the processes of finding vendors, setting up contracts with those vendors, and negotiating prices from those vendors? A. Infrastructure B. Procurement C. Inbound logistics D. Technology E. Outbound logistics
B. Procurement
Which of the following is a required element for successful collaboration? A. Team members divide up the work, work independently, then assemble the final product. B. Team members provide and receive critical feedback. C. Team members like each other personally. D. Team members meet in person regularly. E. Team members agree on all aspects of the project.
B. Team members provide and receive critical feedback.
All of the following are correct statements except _________. A. Email has changed over the past 15 years B. Technological advances will have little impact on our everyday lives C. The Internet of Things allows us to connect to more and more devices D. The best way to prepare for future jobs is to cultivate creativity, problem solving, and a desire to learn new things E. People are always on, always connected
B. Technological advances will have little impact on our everyday lives
An important advantage of ________ is that the browser provides a generally consistent environment in which to execute. A. custom-developed applications B. Web applications C. open source applications D. closed source applications E. native applications
B. Web applications
Most student teams focus on a single criterion for judging team success, namely, _________. A. developing a stronger team capability B. achieving a successful outcome C. avoiding controversy and frustration D. minimizing time to complete the tasks E. having a meaningful and satisfying experience
B. achieving a successful outcome
Computers represent data using _______. A. elements B. binary digits C. functions D. flashes E. unary digits
B. binary digits
In Porter's value chain model, linkages across value activities were recognized as a way to create integrated, cross-departmental business systems. As a result, many businesses began to focus on creating new, more efficient business processes, called ___________. A. value chain development B. business process design C. integration D. primary activity redesign E. support activity redesign
B. business process design
An important aspect of making a team's experience satisfying is ____________, or feeling like a part of a group that has achieved more through its combined efforts than any one person could have done on his own. A. completing a task B. camaraderie C. decision making D. meeting a deadline E. improvement
B. camaraderie
The component of a computer that selects instructions, processes them, performs arithmetic and logical comparisons, and stores results of operations in memory is known as the _______. A. application software B. central processing unit (CPU) C. main memory D. storage hardware E. optical drive
B. central processing unit (CPU)
Amazon will show items bought by other customers who viewed an item you are viewing. This feature helps Amazon to _________. A. lock in customers B. enhance products and services C. reduce costs D. increase its use of information systems E. reduce margin
B. enhance products and services
One of the biggest challenges of business process design is ________. A. getting people to talk about the current business process B. getting people to work in new ways and follow different procedures C. identifying who is involved in the current business process D. drawing the existing business process E. determining what data is used in the current business process
B. getting people to work in new ways and follow different procedures
If Falcon Security's drone supplier is able to reduce costs by having better data on both finished goods inventory and raw material inventory, it is using ________ across business processes to improve process margin. A. work teams B. linkages C. relationships D. connections E. functions
B. linkages
The central processing unit (CPU) works in conjunction with ________ to perform processing. A. optical disks B. main memory C. keyboard D. monitor E. solid-state storage
B. main memory
The difference between the amount of money that a customer is willing to pay for a resource, product, or service and the cost of the activities involved in producing that resource, product or service is called the _______. A. value distinction B. margin C. differentiation factor D. cost measure E. bottom line
B. margin
The data component of a collaborative information system that includes the team's work product is the __________. A. project budget B. project data C. project metadata D. task list E. schedule
B. project data
Collaborative information systems ___________. A. do not require the hardware component of information systems B. require all five components of information systems C. do not require the software component of information systems D. do not require the data component of information systems E. do not require the procedure component of information systems
B. require all five components of information systems
The simplest, most effective, and least expensive way to share a task list is _________. A. distribute the task list as an email attachment B. share the task list on Google Drive C. share the task list using SharePoint D. post the task list in the discussion forum E. share the task list using LibreOffice
B. share the task list on Google Drive
When student teams share project data by sending emails with file attachments, they are using the _____________ method of sharing content. A. shared content with content storage B. shared content with no control C. shared content with version control D. shared content with version mapping E. shared content with version management
B. shared content with no control
A collaborative team perceives a difference between what is and what ought to be. This team's purpose for collaborating is to __________. A. become informed B. solve problems C. cut costs D. manage projects E. make friends
B. solve problems
Most students today have spent a great deal of time creating and maintaining their Facebook pages. That investment of time and effort made in learning and using the Facebook site reduces the likelihood that you will want to use a different social networking site, such as Google +. Facebook benefits due to the high ________ associated with changing sites. A. barriers to entry B. switching costs C. ease of entry D. customer bargaining power E. rivalry
B. switching costs
A well-managed team makes sure that all of the following are accomplished at the end of a meeting, except __________. A. tasks are written so that completion of the task is measurable B. the date of the next team social event is in the calendar C. task completion dates are established D. task responsibility is assigned E. the task list is updated
B. the date of the next team social event is in the calendar
Businesses must respond to and adopt technological changes because ________. A. their competitors can get an advantage B. the new technology can affect their business strategy C. new technology is always better than older technology D. customers will switch if others are using the new technologies E. costs may rise if new technology is not adopted
B. the new technology can affect their business strategy
The term RAM is best described as ________. A. processing speed B. volatile memory C. optical storage D. software E. nonvolatile memory
B. volatile memory
Wal-Mart is well known as a company pursuing cost leadership as its competitive strategy, but it invests heavily in its information systems. Which of the following best explains those decisions? A. Wal-Mart does not care if its investments in information systems add value. B. Wal-Mart invests in information systems designed specifically to help it achieve its cost leadership strategy. C. Large companies like Wal-Mart automatically invest in IS without thinking about the return on these investments. D. Wal-Mart is so big it can afford to invest in anything it chooses. E. Wal-Mart invests in IS to differentiate it from its competitors.
B. Wal-Mart invests in information systems designed specifically to help it achieve its cost leadership strategy.
When a team of students decide to meet together on campus at a specific place, date, and time, they are utilizing a __________ communication practice. A. synchronous, multi-location B. synchronous, single location C. asynchronous, single location D. synchronous, virtual meeting E. asynchronous, multi-location
B. synchronous, single location
The trend that involves the conversion from mechanical and analog devices to digital devices is commonly referred to as the ____________. A.Mechanical Transformation B.Digital Revolution C. Analog Era D.Digital Aspect E.Global Digitization
B. Digital Revolution
Which of the following is a proper justification for developing an information system? A.The sheer joy of exploring technology B.Helping people in a business to achieve the goals and objectives of that business C.Incorporating the most recently released tablets and smartphones D.Avoiding the company "falling behind the technology curve" E.Showing that the company has a social networking presence
B.Helping people in a business to achieve the goals and objectives of that business
A software vendor pitches a new sales force automation software product to your company's VP of Sales and Marketing. Before purchasing such a product, it is essential to: A.carefully select the appropriate operating system for your specific industry. B.consider all five components of the IS. C.have a team of designers and developers create a one-of-a-kind custom developed software application. D.consider what your competition is doing. E.talk to your company programmers
B.consider all five components of the IS.
A team of customer service representatives provides service to an organization's customers by answering questions from individual customers and solving individual customer problems. This team follows a ____________ work process. A.consistent B.cooperative C.complimentary D.collaborative E.complex matrix
B.cooperative
Contrary to a widely-held belief, while MIS-related jobs are considered _____________, they have not all been outsourced overseas. A.opportunistic jobs B.tradable jobs C.valuable jobs D.volatile jobs E.desirable jobs
B.tradable jobs
________ is defined as knowledge derived from data, while ______ is defined as recorded facts and figures. A.Facts; knowledge B.Information; data C.Data; information D.Judgement; data E.Information; details
B.Information; data
Which of the following is likely to invest in information systems in order to provide excellent customer service? A. Cost leader in industry segment B. Cost minimizer across industry C. Differentiator in industry segment D. Revenue leader across industry E. Distinguisher across industry
C. Differentiator in industry segment
Collaboration information systems that are "in the cloud" include _______. A. OpenOffice B. SharePoint C. Google Drive D. LibreOffice E. Adobe Photoshop
C. Google Drive
The _________ will allow all the devices in your home to be connected and will enable it to see what, how, and when you do things and anticipate your needs. A. advances in self-driving cars B. relaxation of BYOD policies C. Internet of Things D. capacity of 3D printing E. improvements in vertical-market software
C. Internet of Things
Which of the following current hot job titles did not even exist 10 years ago? A. staff accountant B. infrastructure architect C. IoT architect D. systems engineer E. network analyst
C. IoT architect
PowerCruise, a holiday cruise firm, recently offered its existing customers an extension of two years in their membership without any additional charges. By doing this, which competitive strategy is PowerCruise implementing? A. Enhance services B. Create barriers to entry C. Lock in customers D. Create new services E. Differentiate services
C. Lock in customers
Web applications are characterized by which of the following? A. They can run only on a single type of device. B. They are highly secure and easy to use. C. They can be run on multiple operating systems without modifications. D. They are expensive to develop and support. E. They can use the unique capabilities of the hardware device.
C. They can be run on multiple operating systems without modifications.
Which of the following is NOT an example of a resource in the cloud? A. Data sources B. Services, such as email C. Virtual employees D. Web sites E. Application code
C. Virtual employees
The predominant operating system for non-mobile client computers is __________. A. Linux B. Android C. Windows D. Mac OS E. Unix
C. Windows
Collaborative information systems must support the primary collaborative purpose of _________, which means ensuring that team members are conceiving information in the same way. A. solving problems B. managing projects C. becoming informed D. making decisions E. making friends
C. becoming informed
Information systems provide a competitive advantage by all of the following, except ________. A. by raising the barriers to entry by enhancing the product/service B. by enhancing products or services C. by collecting and storing large amounts of data D. by lowering operating costs E. by allowing customers to be locked in
C. by collecting and storing large amounts of data
When an organization invests in information systems in order to help cut operational expenses to the lowest possible level, it is pursuing the _________ competitive strategy. A. cost distribution B. service differentiation C. cost leader D. cost minimizer E. product differentiation
C. cost leader
The collaborative tool set that provides a power curve with the lowest potential value to the team is the _________ tool set. A. good B. primitive C. minimal D. comprehensive E. open-source
C. minimal
A _________ is a program that is written to use a particular operating system. A. smart device B. Web application C. native application D. Web browser E. client
C. native application
The Comprehensive set of collaboration tools requires a significant time investment to learn and ________. A. is readily available to all users B. is typically cost free to use C. provides a high degree of utility D. provides little value to the users E. most team members already know how to use these tools
C. provides a high degree of utility
Teleperformance (teleperformance.com) established a competitive advantage by adopting information security practices that include Safe Harbor certification, business continuity practices, and compliance with industry data standards. This is an example of ________ strategy. A. cost leadership B. segmented cost leadership C. industry-wide differentiation D. customer relationship management E. innovation
C. industry-wide differentiation
Which of the following best describes high-tech information? A.A system which can generate a list of vendors available for raw materials B.A system which contains price lists for materials C.A customer support system that can automatically send alerts to customers when necessary D.Email address books E.A system that contains pay rates for employees
C.A customer support system that can automatically send alerts to customers when necessary
Which of the statements about information is NOT accurate? A.Information is data that has been processed. B.If it's on a piece of paper or on a digital screen, its data. If it's in the mind of a human, it's information. C.Because people have different perceptions and points of view, they will conceive the same information from the same data. D.As a human, you are the most important part of any information system you use. E.Defining the term information can be difficult.
C.Because people have different perceptions and points of view, they will conceive the same information from the same data.
Which of the following is characterized by a group of people who work together following a process of feedback and iteration to achieve a common goal? A.Participatory work B.Critical thinking C.Collaboration D.Cooperation E.Brainstorming
C.Collaboration
Which of the following components of the five-component model is commonly thought of as the "bridge" that links the computer side of the model and the human side of the model? A.People B.Procedures C.Data D.Software E.Hardware
C.Data
Which of the following is NOT a generally accepted definition of information? A.A difference that makes a difference B.Data processed by summing, ordering, averaging, grouping, comparing, or other similar operations C.Judgement developed from experience D.Knowledge derived from data E.Data presented in a meaningful context
C.Judgement developed from experience
A common mistake made by novice information system developers is to create reports with large amounts and a wide variety of data included. This tendency ignores which of the following characteristics of quality information? A.Relevant B.Worth its cost C.Just barely sufficient D.Accurate E.Timely
C.Just barely sufficient
If an information system produces a useful report but the report is received after it is needed, the information system fails to achieve which characteristic of quality data? A.Accuracy B.Worth its cost C.Timeliness D.Relevancy E.Just barely sufficient
C.Timeliness
The most common criterion used by student teams to judge the success of the team effort is _____________. A.strengthen the team's capabilities B.have the fewest possible team meetings C.achieve a successful outcome D.minimize conflict and aggravation E.perceive the team experience to be satisfying and meaningful
C.achieve a successful outcome
When a business process is _________, more of the work is moved from the human side to the computer side of the five-component model. A.upgraded B.complexified C.automated D.downgraded E.streamed
C.automated
Due to the rapid evolution in computing technology, all of the following changes are expected in 2026, except ________. A.computers will not look like the computers we have today B.employer's systems will support different employee working styles and locations C.computers will support fewer applications and services D.computer technology such as desktops and laptops will have disappeared E.online educational opportunities will be more popular than traditional classroom education
C.computers will support fewer applications and services
The statement that "a new computer class forms roughly each decade establishing a new industry" is recognized as _______ Law. A.Metcalfe's B.Nielsen's C.Bell's D.Moore's E.Kryder's
C.Bell's
Which of the following is the correct sequence of concepts? A. Information systems; industry structure; competitive strategy; value chains; business processes B. Business processes; value chains; competitive strategy; industry structure; information systems C. Value chains; business processes; industry structure; competitive strategy; information systems D. Industry structure; competitive strategy; value chains; business processes; information systems E. Business processes; information systems; industry structure; competitive strategy; value chains
D. Industry structure; competitive strategy; value chains; business processes; information systems
Today, everyday objects are being embedded with hardware that can sense, process, and transmit data. Connecting these objects to the Internet is leading to ________. A. input/output topology B. Internet of technology C. input/output transactions D. Internet of Things E. input/output technology
D. Internet of Things
What factor helps make work meaningful to a team of business professionals? A. The team sees improvement over time. B. The team knows it has one chance to complete the task. C. The team has completed its work on time. D. The work is perceived by the team as important. E. The team has not done this type of work before.
D. The work is perceived by the team as important.
A business process is a network of ________ that receive inputs and produce outputs. A. systems B. people C. functions D. activities E. procedures
D. activities
The strongest competitive force faced by Falcon Security is that of _______. A. threat of new entrants B. industry rivalry C. threat of substitutions D. bargaining power of customers E. bargaining power of suppliers
D. bargaining power of customers
A primary purpose of collaboration is to _________, which means ensuring that team members are conceiving information in the same way. A. solve problems B. manage projects C. make decisions D. become informed E. make friends
D. become informed
Fundamentally, all data is represented as a ______ and is either a zero or a one. A. symbol B. byte C. factor D. bit E. element
D. bit
Organizations evaluate the five competitive forces at play in their industry and judge the strength and weakness of these forces. Organizations then determine how they intend to respond to these forces, leading to determining the _______________. A. rivalry positioning B. industry attack profile C. industry response D. competitive strategy E. industry structure
D. competitive strategy
The collaborative tool set that provides a power curve with the greatest potential value to the team is the _________ tool set. A. minimal B. good C. open source D. comprehensive E. primitive
D. comprehensive
Problem solving collaborative groups find that their most important task is ________. A. communicating effectively B. establishing the goal C. determining the tasks to be performed D. defining the problem E. creating ground rules
D. defining the problem
The first stage in understanding how organizational strategy ultimately determines information systems design is ____________. A. designing business processes B. implementing information systems C. determining competitive strategy D. examining industry structure E. determining value chains
D. examining industry structure
The _________ is used to evaluate industry characteristics and determine the potential level and sustainability of industry profitability. A. profitability strength model B. value chain model C. universal competition model D. five forces model E. industry assessment model
D. five forces model
Potentially, the greatest disadvantage of employee use of their own devices at work is ______. A. lower costs B. lower training costs C. increased productivity D. lost or damaged data E. decreased employee satisfaction
D. lost or damaged data
A collaborative information system can be essential to a team that is _________, by providing access to a wide range of shared data. A. ahead of schedule B. under budget C. behind schedule D. managing a project E. over budget
D. managing a project
If you are working with a team of students on a class project and your team chooses to share content by uploading Word and Excel files to a file server, you are using a ______ set of collaboration tools. A. comprehensive B. professional C. good D. minimal E. robust
D. minimal
The "speed of business" is likely to accelerate over the next ten years for all the following reasons, except ________. A. companies are constantly on the alert for changes in their business environment B. technology-based products have become easier to deploy C. social media sites enable the rapid spread of new ideas or innovations D. models of business strategy are likely to rapidly change E. the pace of integration of new technology is increasing
D. models of business strategy are likely to rapidly change
The program that controls the computing device's resources is termed the _________. A. main memory B. controller C. application system D. operating system E. firmware
D. operating system
Collaborative information systems _______ specify standards, policies, and techniques for conducting the team's work. A. hardware B. software C. data D. procedures E. people
D. procedures
In a collaborative information system, data such as schedules, task lists, and budgets is considered __________? A. project data B. required hardware C. generic data D. project metadata E. team applications
D. project metadata
Information systems can help reduce the cost of inbound logistics by all of the following, except ________. A. better estimating customer demand B. reducing the size of raw materials inventory C. predicting customer purchase patterns D. providing better customer service E. selecting and retaining the best suppliers
D. providing better customer service
The advantages of employees using their own mobile devices at work include all of the following except _________. A. higher employee satisfaction B. higher employee productivity C. lower training costs D. reduced risk of lost or damaged data E. cost savings
D. reduced risk of lost or damaged data
The technology of 3D printing may have an effect on the strength of the competitive forces faced by Falcon Security by _________. A. reducing the power of their customers B. lowering the likelihood of substitutes C. decreasing industry rivalry D. reducing the power of their suppliers E. raising barriers to entry
D. reducing the power of their suppliers
When a collaboration tool limits and possibly directs the activity of the users, it provides ____________. A. shared content with no control B. shared content with version mapping C. shared content with content storage D. shared content with version control E. shared content with version management
D. shared content with version control
If Falcon Security is evaluating the chances that its customers could replace the use of Falcon's drones with their own wireless IP Web cameras, it is considering which competitive force? A. bargaining power of customers B. industry rivalry C. bargaining power of suppliers D. threat of substitutions .E. threat of new entrants
D. threat of substitutions
In understanding how organizational strategy determines information systems, ________ are used to determine ________, the structure of which determines the design of supporting information systems. A. industry structure; business processes B. business processes; value chains C. business processes; competitive strategy D. value chains; business processes E. competitive strategy; business processes
D. value chains; business processes
We are currently living in the __________, an era characterized by the production, distribution, and control of information as the primary economic driver. A.Tech Age B.Cloud Age C.Nerd Age D.Information Age E.Computer Age
D.Information Age
_________ is the ability to model the components of a system so that inputs and outputs are connected into a sensible whole that accurately reflects the phenomenon under study. A.Ability to Experiment B.Ability to Speculate C.Abstract Reasoning D.Systems Thinking E.Collaboration
D.Systems Thinking
To be considered high quality, data must have all of the following characteristics except _______. A.timeliness B.relevancy C.worth its cost D.competitiveness E.accuracy
D.competitiveness
According to the Rand Corporation, strong ____________ will be highly desirable workforce skills due to rapid technological change and increased international competition. A.teamwork B.accounting skills C.technical knowledge D.nonroutine cognitive skills E.routine cognitive skills
D.nonroutine cognitive skills
Among the following professional behaviors, the one NOT consistent with Kant's categorical imperative is ________. A.continue to develop our business abilities throughout our careers B.cultivate one's own talent C.obtain the skills necessary to accomplish our jobs D.participate in charitable causes E.giving due credit for intellectual property to its source
D.participate in charitable causes
One vital component of your professional behavior with regard to computing systems today is the creation of _________. A.spyware B.cyber sleuths C.data validation procedures D.strong passwords E.BYOD policies
D.strong passwords
To create an information system that meets your needs, you must ______ in that system's development. A.take a passive role B.fill out a survey C.take an indirect role D.take an active role E.perform oversight
D.take an active role
_________ is the term used to describe the products, methods, inventions, and standards that are used for the purpose of producing information. A.IS (Information Science) B.MIS (Management Information Systems) C.CIT (Computer Information Technology) D.(IT) Information Technology E.CS (Computer Systems)
D.(IT) Information Technology
_________ reflects the fact that as more digital devices are connected to a network, the network becomes more valuable. A.Bell's Law B.Kryder's Law C.Nielsen's Law D.Metcalfe's Law E.Moore's Law
D.Metcalfe's Law
Which of the following is NOT a capability of mobile device management (MDM) software? A. Install and update software. B. Restoring a device. C. Reporting usage of the device. D. Perform a back-up of the device. E. Automate sending of text messages on behalf of the user.
E. Automate sending of text messages on behalf of the user.
An organization that designs its business activities to provide essential business functions at the lowest possible cost is following which strategy? A. Cost differentiator B. Cost reducer C. Cost distinction D. Cost follower E. Cost leader
E. Cost leader
Which of the following has research shown to be the least important characteristic for an effective collaborator? A. Speaks up, even with an unpopular viewpoint B. Is enthusiastic about the subject matter of the collaboration C. Responds to the group in a timely way D. Is open minded and curious E. Is an experienced businessperson
E. Is an experienced businessperson
Which of the following describes a vendor licensed product that assists with such things as backing up and restoring mobile devices, as well as installing software updates to these devices? A. ARM B. Chrome applications C. Virtual machines D. Modern style applications E. Mobile device management (MDM)
E. Mobile device management (MDM)
In order to complete a project, a user needs to have both Windows and Linux operating systems installed on his computer. This can be accomplished through ____________. A. server virtualization B. service cloning C. desktop virtualization D. PC visualization E. PC virtualization
E. PC virtualization
The most widely used operating system on personal computers today is ________. A. iOS B. Android C. Symbian D. Linux E. Windows
E. Windows
Which of the following is likely to occur in the future? A. Workers will still need to go in to work to access data. B. Web applications will disappear. C. Future jobs will require less technical skills. D. Students no longer need to cultivate personal creativity and problem-solving skills. E. Your car knows exactly when to self-start so it's warm when you get in.
E. Your car knows exactly when to self-start so it's warm when you get in.
An asynchronous communication method that keeps the team's work product organized and encourages participation is __________. A. a webinar B. file sharing C. email D. virtual meeting E. a discussion forum
E. a discussion forum
An example of a mobile device is __________. A. a virtual server B. a desktop computer C. your Xbox D. a server farm E. a smartphone
E. a smartphone
An industry that is likely to be negatively impacted by self-driving cars is: A. automobile engineering. B. IT designers. C. camera and sensor manufacturers. D. computer programmers. E. automobile insurance.
E. automobile insurance.
When an organization such as Yikes! Bikes decides to shift from producing and selling high-quality, high-end bikes to producing bikes at the lowest possible cost, it is changing its _________. A. rivalry position B. industry attack profile C. industry response D. industry structure E. competitive strategy
E. competitive strategy
When Falcon Security chooses to offer services such as LiDAR imaging that make it unique, it is pursuing a ____________ competitive strategy. A. cost distribution B. cost follower C. cost leader D. industry attack E. differentiation
E. differentiation
A popular, widely-used team communication method that is likely to be disorganized and disconnected is ________. A. wikis B. discussion forums C. surveys D. chat sessions E. emails
E. emails
The competitive strategy model formulated by Porter states that firms respond to the analysis of their industry by the selection of _______ competitive strategies. A. five B. six C. three D. two E. four
E. four
An organization's competitive strategy ultimately determines the design of the organization's ________. A. training plan B. network architecture C. physical facilities D. servers E. information systems
E. information systems
Open-source software is ________. A. one-of-a-kind software B. not licensed C. tightly controlled and difficult to obtain D. limited only to operating systems software E. licensed through the GNU general public license agreement
E. licensed through the GNU general public license agreement
A key way to enhance an organization's competitive advantage is to streamline business processes to increase ________. A. redundancy B. excellence C. revenues D. value E. margin
E. margin
Every computing device has a(n) __________, a program that controls that device's resources. A. server B. database C. weather app D. camera E. operating system
E. operating system
The five forces model is used to evaluate industry characteristics and determine the potential level and sustainability of industry ________. A. viability B. growth C. competitiveness D. strength E. profitability
E. profitability
The most important feature of a collaboration information system is ________. A. managing tasks B. regular backups C. tracking progress D. sharing alternative solutions E. providing an effective communication facility
E. providing an effective communication facility
A comprehensive set of collaboration tools provides a high degree of utility and ________. A. most team members already know how to use these tools B. is easy to learn C. provides little value to the users D. is typically cost free to use E. requires a significant time investment to learn
E. requires a significant time investment to learn
All of the following are characteristics of native applications except ________. A. developed in complex, sophisticated programming languages B. high development cost C. developed by skilled professional programmers D. distributed via a company store web site (such as iTunes) E. runs seamlessly on any device under the browser
E. runs seamlessly on any device under the browser
A computing device designed to process requests from multiple computers and users is known as a _______. A. smartphone B. tablet C. personal computer D. laptop E. server
E. server
As outlined by the definition of MIS, information systems exist to help organizations achieve their ________. A. market share B. training plans C. bottom line D. target growth rate E. strategies
E. strategies
Collaborating teams can use ___________ as an effective way to gain opinions and feedback from all team members. A. chat sessions B. discussion forums C. email messages D. webinars E. team surveys
E. team surveys
While business strategy models may not change much by 2026, we do expect a significant change in __________. A. inflation B. wages C. profitability D. economic growth E. the speed of business
E. the speed of business
________ are touchscreen-oriented and provide context-sensitive, pop-up menus. A. Off-the-shelf applications B. Vertical-market applications C. Open-source applications D. Horizontal-market applications E. Modern-style applications
E. Modern-style applications
By 2026, free data communications and data storage will make collaboration systems cheaper and easier to use. As a result, __________. A. the ability of employees to work at home will be restricted B. the need for classroom-style corporate training will increase C. there will be far more face-to- face (F2F) meetings D. the need for business travel will increase E. face-to-meetings will be much less common
E. face-to-meetings will be much less common
The major elements in a mobile system include all the following except _________. A. cloud-based resources B. users in motion C. wireless connectivity D. mobile devices E. in-place users
E. in-place users
__________ is the nonroutine cognitive skill dealing with the ability to make and manipulate models. A.Ability to experiment B.Ethics C.Systems thinking D.Collaboration E.Abstract reasoning
E.Abstract reasoning
________ is an assembly of hardware, software, data, procedures, and people that produce information. A.CS (Computer Systems) B.MIS (Management Information Systems) C.IT (Information Technology) D.CIT (Computer Information Technology) E.IS (Information Systems)
E.IS (Information Systems)
Which of the following statements about the future is correct? A.There will be few technological changes as we move forward into the future. B.Everyday devices will not contain computers. C.There will be fewer connected computers in the future compared to today. D.The desktop and laptop computers we use in the future will be very similar to those we use today. E.One near certainty is that most computers won't look like computers.
E.One near certainty is that most computers won't look like computers.
Which of the components of the five-component model is most difficult to change and incurs the most organizational disruption? A.Procedures B.Hardware C.Software D.Data E.People
E.People
The primary reason that business people must be involved in the development of information systems is that ___________. A.Web developers don't understand business processes B.database developers know how to organize data but don't know how to process the data C.computer programmers cannot understand the English language D.network technicians are unfamiliar with business E.business people are the ones who understand business needs and requirements
E.business people are the ones who understand business needs and requirements
A trend that may be encountered in the future is: A.desktop and laptop computers will look similar to those we use today. B.employers will invest larger and larger amounts of money in office buildings. C.fewer electronic devices will contain computers. D.smartphones become less capable than those available today. E.employees bring their own computing devices to work.
E.employees bring their own computing devices to work.
After an analysis, you are told that it will cost $100,000 to modify an information system so that it captures several new facts about your customers. Knowing those additional facts will help you to increase sales by an estimated $500 per year. You conclude that the information provided by this data: A.is inaccurate. B.is irrelevant. C.is more than sufficient. D.is not timely. E.is not worth its cost.
E.is not worth its cost.
__________ states that network connection speeds for high-end users will increase by 50 percent per year, enabling new companies, new products, and new platforms to emerge. A.Metcalfe's Law B.Kryder's Law C.Bell's Law D.Moore's Law E.Nielsen's Law
E.Nielsen's Law
_________ is best defined as the management and use of information systems that help organizations achieve their strategies. A.CS (Computer Systems) B.MIS (Management Information Systems) C.IS (Information Science) D.IT (Information Technology) E.CIT (Computer Information Technology)
MIS (Management Information Systems)
