ISTM 209 Exam 2
Who will determine if a person or business process can be replaced by a robot or software
chief automation officer
Who is responsible for determining the types of information the enterprise will capture, retain, analyze, and share
chief data officer (CDO)
Who will manage and defend intellectual property, copyrights, and patents
chief intellectual property officer
Who is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization's information technology
chief technology officer (CTO)
The broad function of a CIO that advocates and communicates the MIS strategy by building and maintaining strong executive relationships is the (manager, leader, or communicator)
communicator
Is CSF or KPI more specific?
KPI is more specific
Quantifiable metrics a company uses to evaluate progress toward critical success factors are Critical Success Factors or Key Performance Indicators
Key Performance Indicators
MIS skills gap is the ______ between existing MIS workplace knowledge and the knowledge required to fulfill the business (2 things)
difference 1. goals 2. strategies
return on investment indicates the ______ power of a product
earning
CTOs have direct responsibility of ensuring the ___________ if MIS systems throughout the organization
efficiency
The relationship between CSF and KPI is that CSFs are _____ crucial for a business strategy to ___________ and KPIs measure the _______ of CSFs with quantifiable measurements
elements; succeed; progress
We calculate market share by dividing
firm's sales divided by total market sales for the entire industry
The difference between CDO and CIO is that a CIO is responsible for ___________ systems, in which data is stored and processes and CDO is responsible for the ________ regardless of the information system
information systems; data
CKOs design programs and systems that it make it easy for people to reuse ___________ and their systems creates repositories and establish methods that make it easy to filter ____________
knowledge; information
Many CPOs are _______ by training enabling them to understand the often complex ____ issues surrounding the use of information
lawyers; legal
The broad function of a CIO that ensures the strategic vision of MIS is in line with the strategic vision of the organization is the (manager, leader, or communicator)`
leader
The broad function of a CIO that ensures the delivery of all MIS project, on time and within budget is (manager, leader, or communicator)
manager
A common external KPI is
market share
Metrics are __________ that evaluate results to determine whether a project is meeting its _________
measurements; goals
Is CPO newest or oldest senior executive position in MIS?
newest
Market share measures a firm's external __________ relative to that of its _____________
performance; competitors
We measure ROI by dividing
profitability of a product divided by costs
market share is the ________ of a market that a firm capture
proportion
A common internal KPI is
return on investment (ROI)
Can one CSF have several KPIs ?
Yes one CSF can have several KPIs
The most successful solutions or problem solving methods that have been developed by a specific organization or industry is called _______ practices
best practices
A project is a ____________ activity a company undertakes to create a _________ product, service, or result
temporary; unique
What are 3 executive positions that we might see over the next decade?
1. Chief intellectual property officer 2. Chief automation officer 3. Chief user experience officer
What are examples of critical success factors (5 of them)
1. Create high-quality products 2. Retain competitive advantages 3. Reduce Product Costs 4. Increase customer satisfaction 5. Hire and retain the best business professionals
What are the 2 core metrics?
1. Critical Success Factors (CSF) 2. Key Performance Indicators (KPI)
What are 5 types of efficiency metrics
1. Throughput 2. Transaction speed 3. System availability 4. Information accuracy 5. Response time
What are examples of key performance indicators (5 of them)
1. Turnover rates of employees 2. Percentage of help desk calls answered in the first minute 3. Number of product returns 4. Number of new customers 5. Average customer spending
What are the 4 types of effective metrics
1. Usability 2. Customer satisfaction 3. Conversion rates 4. Financial
What are the 3 broad functions of a CIO?
1. manager 2. leader 3. communicator
Most CTOs possess well-rounded knowledge of all aspects of MIS including (3 things)
1. software 2. hardware 3. telecommunications
Example of CTO
Barack Obama appointing the nations first CTO officer
Why do most CSOs possess detailed knowledge of networks and telecommunications?
Because, hackers find there way into MIS systems through networked computers
The CIO often reports directly to the ______-
CEO
Who is responsible for overseeing all uses of information technology and ensuring the strategic alignment of MIS business goals and objectives
Chief Information Officer (CIO)
Who is responsible for collecting, maintaining, and distributing the organization's knowledge?
Chief Knowledge Officer
Who is responsible for ensuring the ethical and legal use of information within an organization
Chief Privacy Officer (CPO)
Who is responsible for ensuring the security of MIS systems and developing strategies and MIS safeguards against attacks from hackers and viruses
Chief Security Officers (CSO)
Who will create the optimal relationship between user and technology
Chief user experience officer
Crucial steps companies perform to achieve their goals and objectives and implement their strategies are Critical Success Factors or Key Performance Indicators
Critical Success Factors
Example of CKO is
Danny Shaw, a CKO of a Boston Children's Hospital
Which type of MIS metrics measure the impact MIS has on business processes and activities including customer satisfaction and customer conversion rates (efficiency or effectiveness)
Effectiveness MIS metrics
Which type of MIS metrics measure the performance of MIS itself, such as throughput, transaction, speed, and system availability (efficiency or effectiveness)
Efficiency MIS metrics