ISTM 209 Exam 2

Who will determine if a person or business process can be replaced by a robot or software

chief automation officer

Who is responsible for determining the types of information the enterprise will capture, retain, analyze, and share

chief data officer (CDO)

Who will manage and defend intellectual property, copyrights, and patents

chief intellectual property officer

Who is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization's information technology

chief technology officer (CTO)

The broad function of a CIO that advocates and communicates the MIS strategy by building and maintaining strong executive relationships is the (manager, leader, or communicator)

communicator

Is CSF or KPI more specific?

KPI is more specific

Quantifiable metrics a company uses to evaluate progress toward critical success factors are Critical Success Factors or Key Performance Indicators

Key Performance Indicators

MIS skills gap is the ______ between existing MIS workplace knowledge and the knowledge required to fulfill the business (2 things)

difference 1. goals 2. strategies

return on investment indicates the ______ power of a product

earning

CTOs have direct responsibility of ensuring the ___________ if MIS systems throughout the organization

efficiency

The relationship between CSF and KPI is that CSFs are _____ crucial for a business strategy to ___________ and KPIs measure the _______ of CSFs with quantifiable measurements

elements; succeed; progress

We calculate market share by dividing

firm's sales divided by total market sales for the entire industry

The difference between CDO and CIO is that a CIO is responsible for ___________ systems, in which data is stored and processes and CDO is responsible for the ________ regardless of the information system

information systems; data

CKOs design programs and systems that it make it easy for people to reuse ___________ and their systems creates repositories and establish methods that make it easy to filter ____________

knowledge; information

Many CPOs are _______ by training enabling them to understand the often complex ____ issues surrounding the use of information

lawyers; legal

The broad function of a CIO that ensures the strategic vision of MIS is in line with the strategic vision of the organization is the (manager, leader, or communicator)`

leader

The broad function of a CIO that ensures the delivery of all MIS project, on time and within budget is (manager, leader, or communicator)

manager

A common external KPI is

market share

Metrics are __________ that evaluate results to determine whether a project is meeting its _________

measurements; goals

Is CPO newest or oldest senior executive position in MIS?

newest

Market share measures a firm's external __________ relative to that of its _____________

performance; competitors

We measure ROI by dividing

profitability of a product divided by costs

market share is the ________ of a market that a firm capture

proportion

A common internal KPI is

return on investment (ROI)

Can one CSF have several KPIs ?

Yes one CSF can have several KPIs

The most successful solutions or problem solving methods that have been developed by a specific organization or industry is called _______ practices

best practices

A project is a ____________ activity a company undertakes to create a _________ product, service, or result

temporary; unique

What are 3 executive positions that we might see over the next decade?

1. Chief intellectual property officer 2. Chief automation officer 3. Chief user experience officer

What are examples of critical success factors (5 of them)

1. Create high-quality products 2. Retain competitive advantages 3. Reduce Product Costs 4. Increase customer satisfaction 5. Hire and retain the best business professionals

What are the 2 core metrics?

1. Critical Success Factors (CSF) 2. Key Performance Indicators (KPI)

What are 5 types of efficiency metrics

1. Throughput 2. Transaction speed 3. System availability 4. Information accuracy 5. Response time

What are examples of key performance indicators (5 of them)

1. Turnover rates of employees 2. Percentage of help desk calls answered in the first minute 3. Number of product returns 4. Number of new customers 5. Average customer spending

What are the 4 types of effective metrics

1. Usability 2. Customer satisfaction 3. Conversion rates 4. Financial

What are the 3 broad functions of a CIO?

1. manager 2. leader 3. communicator

Most CTOs possess well-rounded knowledge of all aspects of MIS including (3 things)

1. software 2. hardware 3. telecommunications

Example of CTO

Barack Obama appointing the nations first CTO officer

Why do most CSOs possess detailed knowledge of networks and telecommunications?

Because, hackers find there way into MIS systems through networked computers

The CIO often reports directly to the ______-

CEO

Who is responsible for overseeing all uses of information technology and ensuring the strategic alignment of MIS business goals and objectives

Chief Information Officer (CIO)

Who is responsible for collecting, maintaining, and distributing the organization's knowledge?

Chief Knowledge Officer

Who is responsible for ensuring the ethical and legal use of information within an organization

Chief Privacy Officer (CPO)

Who is responsible for ensuring the security of MIS systems and developing strategies and MIS safeguards against attacks from hackers and viruses

Chief Security Officers (CSO)

Who will create the optimal relationship between user and technology

Chief user experience officer

Crucial steps companies perform to achieve their goals and objectives and implement their strategies are Critical Success Factors or Key Performance Indicators

Critical Success Factors

Example of CKO is

Danny Shaw, a CKO of a Boston Children's Hospital

Which type of MIS metrics measure the impact MIS has on business processes and activities including customer satisfaction and customer conversion rates (efficiency or effectiveness)

Effectiveness MIS metrics

Which type of MIS metrics measure the performance of MIS itself, such as throughput, transaction, speed, and system availability (efficiency or effectiveness)

Efficiency MIS metrics