Leadership Adaptive Quizzing

A staff nurse is requesting that the nurse leader be her preceptor in the emergency department. Which source of power is effective in this situation?

Referent power

The registered nurse, as a leader, asks student nurses to think "outside the box." Which complexity principle is the nurse applying in this condition?

Focusing on emergence

The registered nurse is teaching a group of student nurses about the role of the nurse as a leader. Which statement by a student nurse indicates effective learning?

"The goal of the nurse manager is to develop a shared vision of the future with direct care nurses."

Which skills would be essential for an effective nurse manager to develop and improve collaboration with others? Select all that apply.

Flexibility Ability to listen to others Ability to share information and ideas

The nurse leader notices that a staff nurse does not participate in bringing forth new ideas, but enthusiastically accepts innovation when brought forth by other staff members. Which type of innovation adopters display these characteristics?

Early majority

The transformational leader demonstrates charismatic behavior and the careful consideration of the value of every individual in the organization. What might be the expected organizational outcomes with this type of leadership? Select all that apply.

Increased loyalty Increased performance

A nurse manager is assessing the qualities of a team that is led by the nurse leader. Which qualities indicate an effective team? Select all that apply.

Informal in the work environment Ability to handle conflicts by open discussions

Which statement is true about the centralization as it relates to organizational structures?

It refers to the location where a decision is made.

A nurse leader is educating student nurses in helping clients to perform their difficult self-care activities. Which key idea from a Source of Power is this statement referring to?

Information power

The nurse notes a conflict between staff members during a meeting. Which principle should the nurse follow, as a leader, to put the focus on mutual interest?

Responding expediently to the issues

A client who works in the leather industry reports bloody discharge and persistent pain after the treatment of sinusitis. The client has a history of smoking. The nurse suspects a tumor of the nasal cavity and suggests the client consult a primary health care provider immediately. Which type of leadership does the nurse exhibit?

Adaptive leadership

What motivation factors would the nurse describe as forming a part of two-factor theory of leadership? Select all that apply.

Recognition Achievement

The senior manager reviews the performance of the transformational leader on the basis of the feedback given by the nurse leader's team. Which statements describe the attributes of a transformational leader? Select all that apply.

"He/she is charismatic." "He/she is motivational." "He/she shows individualized consideration."

The registered nurse, as a leader, is teaching about leadership roles to a group of nurse practitioners. Which statement made by a nurse practitioner indicates effective learning?

"I should use experience and knowledge to judge reasonable risks."

Which behavior of the nurse indicates management skills according to Gardner's task of achieving workable unity?

Assisting staff to achieve optimal functioning to benefit the transition to enhanced organizational functions

A manager is planning to implement Gardner's Managing task of leadership. Which leadership and management behaviors would the leader display? Select all that apply.

Ensuring that organizational systems work on the client's behalf Assisting the client and client's family with planning, priority setting, and decision making

While providing the feedback to student nurses, the registered nurse provides specific information about positive performance. Which type of theory is the registered nurse applying practically as a leader?

Expectancy

In an organization, the leader is providing specific feedback regarding positive performance to his or her subordinate. Which leadership theory behavior is being displayed by the leader?

Expectancy theory

A nurse leader wants to communicate and explain changes to hospital rules to team members. Which approaches should the nurse leader follow for effective communication? Select all that apply.

Explaining the reason behind the change Providing the opportunity for dialogue and feedback Giving information that addresses the listener's self-interest

Why does the leader ask the direct care nurse, "Do you block cooperative efforts to resolve issues?"

The direct care nurse uses avoidance often.

Which actions of a nurse as a leader demonstrate a hands-off approach in practice? Select all that apply.

The nurse leader avoids making conscious decisions. The nurse leader chooses to do nothing when an intervention is indicated.

According to chaos theory, which statement from the nurse executive indicates having the qualities of a manager? Select all that apply.

"I will take risks willingly." "I will use creativity and flexibility." "I will experiment with new ideas in a situation."

Which statement made by a nurse indicates being an effective community opinion leader?

"I will try to build a society that treats males and females equally."

The nurse manager is teaching the nursing team about funds allocated to health departments for personal health services by local, state, and federal governments. Which statement made by a member of the team would indicate effective learning? Select all that apply.

"The funds provide care for newborns." "The funds provide care for clients with tuberculosis." "The funds provide care for children with birth defects."

A leader observes the direct care nurse making more frequent errors and being anxious. Which advice provided by the leader to the direct care nurse would help to manage the stress?

"Time-management skills are important for stress reduction."

After the completion of training under the newly appointed transactional leader, the nurse manager intends to judge the performance of the new leader through interaction with the staff. What type of statements would the manager expect to receive when asking about the outcome of training? Select all that apply.

"We fulfill the task to avoid punishment." "We are paid only after our work is satisfactorily completed." "We tend to minimize errors; otherwise, it gets corrected in a reactive manner."

Which statement of the nurse leader reflects the actions suggested by the Joint Commission for disruptive behavior by a direct care nurse?

"You are terminated, effective now."

The nurse manager asks the staff nurse to participate in creating new guidelines for providing services to the client. Which management strategy is utilized by the nurse manager?

Empowerment of staff

What would the nurse consider to be the two contingent variables of path-goal theory? Select all that apply.

Environmental demands Personal characteristics of followers

A nurse leader is promoted as nurse manager of a critical care unit. Which action would demonstrate the effectiveness of the nurse leader role as a manager?

Establishing the goals considering the staff expertise

The hospital administration has recently introduced bar coding and radio frequency identification (RFID) scanning for reducing medication errors. After a few days, the scanner is giving false reports and the hospital management gathered all the staff members to discuss ways to solve this issue and find alternatives. What type of decision-making strategy does the nurse manger most likely think to be useful in this situation?

Focus groups

The registered nurse as a leader encourages a student nurse to think of the big picture. Which action of the student nurse indicates thinking of the big picture?

Focusing on the needs of all residents in a long-term care setting

Which nursing actions indicate effective implementation of systems thinking theory principle with respect to "thinking of the Big Picture"? Select all that apply.

Focusing on the needs of all the residents in a long-term care facility Knowing about the complications of emergency department overcrowding in an urban setting

The nurse leader asks the team members not to talk to each other while writing their ideas for solving a predefined problem. Which type of group decision-making style does the nurse leader follow?

Nominal group technique

The nurse is attending a city commission meeting being held to discuss using a community park to build a museum. How should the nurse advocate as a community opinion leader to help maintain a health conscious society?

Oppose building the museum

The nurse leader as a manager makes a decision regarding the method of documentation that benefits the nursing team. Which type of decision-making style does the nurse leader utilize?

Paternalistic

Which actions illustrate Kotter's eight-step change model? Select all that apply.

Removing the obstacles to support the change effectively Creating a vision for change and communicating it within the team Reporting the difference that the change is making in the organization

After providing feedback to a student nurse, the registered nurse motivates the student nurse to become a leadership "tag." What does the registered nurse refer to by this statement?

To be philosophic, client-centered, and values driven

Which point should the nurse exclude when developing strategies to project a powerful image?

Using authoritative language

The behaviors of four nurses are described in the table. Which nurse is exhibiting the management-level behavior according to Gardner's tasks?

D

What skills are essential for an effective nurse leader to develop collaboration with others? Select all that apply.

Flexibility Ability to share ideas Ability to listen to others Possession of a strong self-concept

The nurse as a leader is using a transactional leadership style. Which effect on followers often results from this style of leadership?

The followers will correct errors in a reactive manner.

While having a group discussion in a decision-making process, the leader has asked the team members to silently write down their ideas. The merits of each idea were discussed, and the best one was chosen based on highest ranking. Which strategy is involved in this scenario?

Nominal group technique

The registered nurse instructs a student nurse to perform an action as a community volunteer. Which action should the student nurse perform as a community volunteer?

Organizing individuals in the community to develop healthcare delivery

Which statement of the chief executive officer of another healthcare facility does the nurse recognize as related to diffusion theory? Select all that apply.

Our hospital culture communicates changes quickly by using Twitter." "Our leaders are engaged in a change to infuse the energy from early adopters."

The nurse as a leader provides feedback to a newly recruited nursing student after checking the student's progress report. Which action of the registered nurse is most closely aligned with the application of two-factor theory during the feedback session?

Promoting job enrichment by creating job satisfaction

The nurse leader is monitoring a student nurse who is accessing various databases. Which search platform should the nurse leader suggest to access a variety of databases including Cumulative Index to Nursing and Allied Health Literature (CINAHL) and MEDLINE? Select all that apply.

OVID EBSCO

After communicating with the follower of a nurse leader, the senior nurse assumes that the nurse leader is following the transactional leadership approach. Which statements of the follower support the senior nurse's assumption? Select all that apply.

"I have to face penalties for poor performance." "I have to meet the deadlines of my work at any cost." "I am getting my errors corrected in a reactive manner."

The nurse as a leader is teaching about the Organizational Behavior Modification (OB Mod) theory of leadership to a group of student nurses. Which statement made by the student nurse indicates effective learning?

"I should use punishment sparingly."

Which action is specific to the role of a nurse leader or manager in the area of clinical research?

Facilitating the application of research findings in practice

Which are the organizational outcomes of transformational leadership? Select all that apply.

Increased loyalty Increased commitment Increased performance

The leader is teaching a nursing student about systems theory. Which statement by the student nurse indicates the need for further teaching? Select all that apply.

"Systems theory accounts for unpredictability." "Systems theory focuses on the effect of random events."

Four nurse leaders are performing Gardner's tasks of leading and managing. Which nurse leader is implementing Gardner's task of managing?

A

A hospital wants to implement the primary nursing model on the premises. Which challenges are likely to be faced by the management? Select all that apply.

Lack of nurse availability Lack of experienced nurses

Which qualities of a leader indicate a transformational approach to leadership? Select all that apply.

Possessing charismatic behavior Possessing intellectually stimulating behavior Having inspirational and motivational behavior

A hospital management team has conducted a randomized controlled trial to decrease the occurrence of ventilator-associated pneumonia .The trial was successful and had positive outcomes. The nurse manager, in collaboration with other hospital management staff, conducted the same trial in another hospital, but the results were different. Which research strategy implementation would the nurse manager consider to be beneficial in preventing dramatic differences in trial results?

Practice-based evidence (PBE)

The nursing manager wants to implement transformational leadership qualities. Which actions best describe this style of leadership? Select all that apply.

Providing intellectual stimulation Performing experiments with system redesign Using motivator factors to inspire work performance

The student nurse is assisting the registered nurse (RN) in collecting feedback from superiors and peers. The questions they are asking address comments to the RN about his or her work quality that affects the environment and overall productivity. Which theory does the student nurse think the RN is applying practically as a leader?

Style theory

While having a group discussion in an organization, one of the team members criticizes an idea of another team member. Which strategy should the leader apply to resolve the issue?

Brainstorming

How can a nurse manager reduce moral distress in the nursing staff? Select all that apply.

By providing additional staff whenever needed By providing additional counselors for solving client's family issues By facilitating education for better communication among all levels of healthcare practitioners

While interviewing a nurse for the position of leader, the chief executive officer of a healthcare facility asks "How will you develop political skills in your team?" Which answers provided by the nurse most likely will result in an offer for the position? Select all that apply.

"I will encourage their participation in Nurse Lobby Day." "I will encourage their active memberships in the state nurses' association."

The nurse leader teaches the student nurse about the quality assurance (QA) process. Which statement made by the student nurse indicates ineffective learning?

"The major task is staff development."

The nurse leader is calculating the productive hours of the staff nurse for that year. The nurse took a vacation for 19 days. Assuming an 8-hour workday, what are the productive hours of the staff nurse? Round your answer using a whole number.

1928

The nurse leader working in a 30-bed intensive care unit accrued 792 client days in January. What is the percentage of occupancy calculated by the leader nurse? Record your answer using a whole number.

85

Which statements by a nurse indicate that the organization has no formalized mechanism for nurse input into organizational decision making? Select all that apply.

"I think my supervisor is not fit for that role." "What would they do if I quit my job right now?" "I can fill out an official complaint about my head nurse."

Which statements indicate that the nurse leader is adapting to changes in leadership practices to adjust to complex changes in healthcare systems? Select all that apply.

"I will be clear about purpose and process." "I will involve stakeholders and listen to them." "I will align systems and processes to support the change."

The nurse observes a dispute between staff members due to differences in perspective concerning nursing practices. Which approaches of the nurse as a leader would be appropriate in building up negotiation "loop-backs" to resolve the conflict? Select all that apply.

Allowing a cooling-off period if the resolution fails Informing of the full consequences of failing to resolve the issues

Which performance appraisal method is used by nurse managers to measure the performance of the nurse both qualitatively and quantitatively?

Behaviorally anchored rating scales

A group member states "Administration won't go for it" while making a decision for a critical issue. Which strategy should a nurse leader implement to deal effectively with this situation?

Brainstorming

Which nurse has the following authorizations: change plans whenever necessary; function as part of the interprofessional team by communicating, planning, and implementing care directly to the client; and assess the cohort risks?

Clinical nurse leader (CNL)

Hospital management has replaced some equipment to provide more effective treatment. The nurse, as a leader, wants the team to support and implement this change successfully. Which actions of the nurse leader are effective in this situation? Select all that apply.

Conducting a dialogue with the team members Encouraging the team members to develop new skills Encouraging the team members to increase competency in different areas

Which statements are related to nursing roles and function changes in the health care organization? Select all that apply.

Conflict management technique is beneficial. Society needs nurses who can engage in political policy development.

What are the responsibilities of the nurse as a leader? Select all that apply.

Encouraging the direct care nurses to provide input into decisions Ensuring that day-to-day activities of the staff are correctly planned and executed

Which of the following characteristics exemplified by a registered nurse is a leader trait?

Endorsing and thriving on taking risks that bring about change

Which task followed by the executive nurse is a leadership development task?

Having a clear vision

The registered nurse, as a transformational leader, is assigning a task to a practitioner nurse. Which effects on the follower does the nurse expect from transformational leadership? Select all that apply.

Increasing self-worth Coaching and mentoring Performing challenging and meaningful work

The nurse is relating to and inspiring the client who has a psychiatric disorder to achieve the client outcomes. Which of Gardner's leadership tasks is reflected in the nurse's actions?

Motivating

The nursing manager said, "Nurse leaders must also be excellent change managers." Which statement supports this?

Nurse leaders will ensure that the disruption and chaos of change does not affect client care.

The nurse manager orders the direct care nurse to assist in providing tertiary care to a client. Which type of treatment would the direct care nurse be involved in?

Rehabilitation

The nurse leader arranges a meeting with the staff members to learn how satisfied they are with their jobs. Which approach by the nurse leader would outline effective leadership? Select all that apply.

Seeking feedback from the team Motivating the team to reach the desired goals Asking the team to participate in decision making

The nurse leader teaches about attributes that all change agents possess. Which attribute of a change agent is the key to self-support through challenges?

Sense of humor

Which qualities of a nurse leader can move the organization in a forward direction to continue delivering the best possible care? Select all that apply.

Supporting the followers effectively Nurturing the followers with right knowledge and direction

Which action of the nurse leader indicates implementing Gardner's task of "explaining"?

Teaching and interpreting the information to ensure clients' functioning and well-being

Which statement reflects the concept of "referent power" to the nurse?

The nurse manager hires the student nurse she advised to work in the agency after graduation.

During a feedback session, the nursing staff communicates that a recently appointed nurse is using "empowerment theory." Which statement of the nursing team members most supports this position? Select all that apply.

"He/she can share power with others." "He/she encourages others to provide input into decisions." "He/she provides considerable information about the decision-making process."

The nurse as a leader is teaching a group of student nurses about the five domains of a professional nurse's portfolio necessary for leadership. Which statement of the student nurse indicates a need for correction?

"I should be sympathetic."

A registered nurse as a leader is teaching novice leadership skills to a newly appointed leader. Which statements made by the new leader indicate effective learning? Select all that apply.

"I should resolve conflict." "I should deal with difficult people." "I should learn how to work in groups."

A nurse leader is teaching the nursing staff about preparing objectives. Which statements by a member of the nursing staff indicate effective learning? Select all that apply.

"I will specify the target to be achieved." "I will not include unrealistic and unattainable goals." "I will provide the level of accomplishment for the end result."

The nurse as a leader provides feedback to a recently recruited student nurse after checking performance reports that show a disregard for the Organizational Behavior Modification (OB Mod) theory. Which activity of a student nurse would the nurse leader mention during the feedback session?

Discussing the past mistakes of a subordinate

The nursing leader is giving a demo on using computerized provider order entry (CPOE) to a newly hired nurse for automatic dose calculation. The nurse leader observed that the staff nurse was not concentrating on the instructions and seemed distressed. After completing the demo, the nurse leader asked the staff nurse to operate the CPOE, but the nurse misused the system. Which communication barrier does the nurse leader suspect to be the reason?

Emotions and personality

Which characteristic of a manager should the nurse leader exclude while addressing the complex issues of the hospital?

Developing a vision

During an interview for the position of manager in the healthcare industry, the candidate is asked about the important qualities of a successful manager. Which responses would be appropriate? Select all that apply.

"A successful manager should take risks." "A successful manager should tolerate uncertainty." "A successful manager should experiment with ideas for a unique situation."

The nurse leader is giving a speech on leadership skills to followers. Which questions enable the nurse leader to evaluate the understanding level of the followers? Select all that apply.

"How can you solve a conflict at the workplace?" "What did you 'hear' in the process of this communication?"

The hospital administration promotes a nurse leader to the role of nurse manager and provides the opportunity to participate in a quality improvement plan. Which statements made by the new nurse manager indicate there is a need for revising the responsibilities in the quality improvement plan? Select all that apply.

"I will build infrastructure and remove the barriers for improvement." "I will implement the systems for internal and external reporting of information." "I will define the procedures for immediate responses to errors that involve care."

The registered nurse is teaching a nursing student the qualities of a leader for effectively managing conflicts. Which statement by the nursing student indicates the need for further teaching?

"I will immediately resume efforts to resolve the conflict if initial efforts fail."

The nurse leader taught the student nurse the principles of quality management and quality improvement. Which statement made by the student nurse indicates ineffective learning?

"Managers define the quality."

The nurse organizes a meeting of health care team members after finding no improvement in the condition of a client recovering from major surgery. Which statement made by the nurse during the discussion signifies transformational leadership?

"My active participation will also be required moving forward."

A newly promoted nurse manager is studying the critical factors that are needed to be an effective leader according to situational-contingency theory. Which statement by the nurse manager indicates the need for further study? Select all that apply.

"The leader should provide specific feedback for positive performance." "The leader should elicit feedback from peers, followers, and higher authority."

The leader nurse is calculating the average daily census (ADC) in a 40-bed medical surgical unit, which accrued 679 client days in the month of July. What is the ADC on this unit? Record your answer using a whole number.

22

The nurse leader states, "The people in rural America dress and act differently from those in urban centers." What concept describes this statement?

Cultural marginality

The intensive care unit at a hospital has recently experienced a turnover of several long-tenured nurses who assumed important leadership roles. As a result the unit has become less effective and productive despite the consistent performance of the remaining nurse leaders. What should the management team do to ensure that effectiveness and productivity remains consistent in the event of future leadership turnover?

Establish a leadership succession plan

The direct care nurse, as a leader, finds that there is no formalized mechanism for providing input for organizational decision making. Which strategies does the nurse use in this situation? Select all that apply.

Filing official complaints Creating unit campaigns Holding informal discussions

A nurse is planning to negotiate with the supervisor in order to achieve a better work environment. Which actions are appropriate in this context? Select all that apply.

Making tradeoffs Asking for a more desirable work schedule

Which nurse manager's behaviors and outcomes denote the qualities of transformational leadership?

Nurse manager 2

While reviewing the work of a team, the nurse observes a conflict among the members. How should the nurse build in consultation before and feedback after the negotiations in a conflict resolution?

Providing a forum for open discussion

Which actions would the nurse describe as defining the role of a senior leader? Select all that apply.

Providing resources Defining procedures for immediate response to errors

The registered nurse assigned a task to a licensed practical nurse. The task was not successfully completed by the deadline. Which action by the registered nurse would be characteristic of a transactional leader?

Punishes the nurse

The nurse manager is planning to develop leadership skills in direct care nurses. What activities should the nurse encourage the direct care nurses to participate in to develop these skills? Select all that apply.

Serve on practice councils Join local professional associations Participate in American Heart Association activities

A nurse leader is promoting dialogue within the team successfully. Which actions of the nurse leader are responsible for this success? Select all that apply.

Serving as a facilitator Encouraging the sharing of ideas Reacting to changed proposals honestly

While serving as a leader, the nurse uses contingent variables recognized by the path-goal theory of leadership. Which actions of the nurse reflect the use of contingent variables? Select all that apply.

Setting clear expectations Eliminating obstacles to goal achievement Increasing opportunities for follower satisfaction

What are the roles and responsibilities of a senior nurse leader while implementing strategies for improving the quality of the organization? Select all that apply.

Setting priorities for staff effectiveness and client health outcomes Providing support systems for staff who have been involved in a sentinel event Building infrastructure, providing resources, and removing barriers for improvement

The nurse manager assigned 5 visits per day to a home health nurse, but the weekly average of the home health nurse is 4.8 visits per day. What reason does the nurse manager expect is the cause for this discrepancy?

The time for one visit took twice the amount of time normally.

What are the responsibilities of a nurse manager when leading a case-management system? Select all that apply.

Assessing the quality improvement constantly Coordinating communication among all systems Educating the staff of other departments about nursing care management (NCM)

Four nurse leaders are performing different tasks. Which nurse leader's action indicates the role of the community nurse leader?

D

Which theory emphasizes that leadership effectiveness depends on the executive nurse's interpersonal skills?

Situational-contingency theories

Which behavior of the nurse as a leader would be considered a smart trust action according to Covey?

Focusing first on developing character

The nurse leader is teaching about the role of followers to the nursing staff. Which statement made by the nursing staff is true regarding the followers' traits? Select all that apply.

A follower demonstrates collaborative behavior in daily practice. A follower cooperates with the leader and peers to reach the team goal.

The healthcare unit reviews the evaluation report of a newly promoted nurse leader and rates the performance as excellent. At which qualities did the nurse excel? Select all that apply.

Charting new paths that lead to progress Demonstrating positive feelings in the workplace

The nurse is learning about the rules of leaders. Which actions of the nurse indicate effective implementation of these rules in the profession? Select all that apply.

Communicating in a simple language with followers Giving a chance to the followers to express their views Ensuring proper eye contact while communicating with followers

The hospital management is planning a study that compares the benefits and harms of a particular method to the benefits and harms of alternative methods when treating clients with chronic disorders. Which approach does the nurse manager follow to improve client care?

Comparative effectiveness research (CER)

The chief operating officer conducts an interview for the position of nurse leader and asks about Kotter's eight-step model. Which attribute cited by the nurse relating to helping build the momentum is correct?

Forming a powerful coalition

How does the nurse leader, being in an executive position, perform Gardner's motivating task?

Inspiring the staff and community leaders to achieve desired levels of health and well-being

In evaluating risks, what does the nurse understand is the responsibility of risk managers?

Involving perspectives from numerous disciplines

What statements are related to a mentorship program organized by the nurse manager in a health organization? Select all that apply.

It expands the knowledge about cultural diversity. It involves selection of mentors who ascribe to transcultural values and beliefs. It should not make people of different cultures pattern their behavior after the prevailing culture.

A nurse manager proposes to change a protocol regarding the care of postoperative clients. However, the nursing staff openly expresses their resistance to the change and wants to continue with the original protocol. Which behavioral pattern in response to change best describes the nursing staff?

Laggards

Which internal factors should be considered while implementing any change in an organization? Select all that apply.

Number of staff Leader competency Nurse education level

A staff member is planning to start a new job but is worried about the impact it might have on future growth opportunities. The nurse leader is helping the staff member understand all the implications. Which ethical principle is the nurse manager as a leader following?

Paternalism

What tasks should the nurse perform as a leader to increase productivity? Select all that apply.

Provide coaching and mentoring to the staff. Provide information and direction related to meeting unit productivity goals. Prepare a staffing plan that balances the organizational directives with unit needs.

Which action of the nurse as a leader is supported by the Style theories of leadership?

Pursuing effective relationships with subordinates

Which initiative demonstrated by the registered nurse is an effective art of communication of a leader?

Reinforcing the values behind the change

The nurse, as a leader, takes care of himself or herself to promote the nurse's ability to care for the staff. Which of Gardner's tasks of leadership is the nurse applying in practice?

Renewing

Which action on the part of the nurse constitutes transactional leadership?

Rewarding the licensed practitioner nurse for high performance

According to Kouzes and Posner, what key practices in transformational leadership would a nurse teach? Select all that apply.

Taking an active role in the work of change Bringing everyone together to move toward a goal Encouraging people by giving attention to personal things that are important

The nurse manager is explaining how intramuscular (IM) injection techniques are an example of the theory of diversion of innovation. Which statement made by the nurse manger is accurate?

The use of IM injections for pain management has decreased with the use of intravenous and epidural routes.

The nurse leader is executing quality improvement (QI) processes in a team. Why are QI processes important?

They review the nursing activities.

Which objective is associated with creating urgency in Kotter's eight-step model?

To generate open dialogue about external and internal realities