Leadership Chapter 10

Which term refers to the set of expected behaviors associated with a particular job or position? A. Group role B. Groupthink C. Social facilitation D. Punctuated equilibrium

A. Group role

What is the LEAST likely way that a leader could improve team effectiveness? A. Putting subtle pressure on dissenting members of the team to ensure concept cohesiveness B. Designing input-stage variables at the individual, organizational, and team design levels C. Ensuring that the team has a clear sense of purpose and performance expectations D. Providing coaching while the team is performing its task

A. Putting subtle pressure on dissenting members of the team to ensure concept cohesiveness

_____ refers to any time people increase their level of work due to the presence of others. A. Social facilitation B. Additive tasking C. Social loafing D. Overbounding

A. Social facilitation

Receiving conflicting information from two or more people about their expectations for your work behavior reflects: A. intersender role conflict. B. intrasender role conflict. C. interrole conflict. D. person-role conflict.

A. intersender role conflict.

Which term refers to interactions among team members, such as how they communicate with each other? A. Punctuated equilibrium B. Organizational shells C. Group polarization D. Group dynamics

D. Group dynamics

Functional, interdependent roles are characteristic of which stage of group development? A. Forming B. Storming C. Norming D. Performing

D. Performing

According to Terence Brake's guidelines for the leadership of virtual teams, leaders should focus on completing tasks before developing relationships in order to enhance the team's sense of accomplishment.

False

Design is often the most frequently omitted step in teamwork that occurs in traditional organizations.

True

Groups are characterized by mutual interaction and reciprocal influence.

True

Highly cohesive groups are likely to be characterized by low absenteeism and low turnover.

True

Leaders can influence team effectiveness by providing frequent coaching while the team is performing its task.

True

Norms can be imported from the organization existing outside the team.

True

Research indicates that the distance between virtual teams is geographical, organizational, temporal, and cultural.

True

Using instruments such as the Campbell Interest and Skills Survey to select personnel may help a team's effort level from an individual perspective.

True

A manager makes the following statement to a subordinate, "I need this report back in five minutes, and it had better be perfect" Which term best describes this type of role conflict? A. Interrole conflict B. Intrasender role conflict C. Person-role conflict D. Intersender role conflict

B. Intrasender role conflict

_____ are the informal rules that groups adopt to regulate and regularize group members' behaviors. A. Values B. Norms C. Ethics D. Outputs

B. Norms

The phenomenon of reduced effort by people when they are not individually accountable for their work is referred to as: A. process loss. B. social loafing. C. group polarization. D. group storming.

B. social loafing.

Which of the following is a possible solution for groupthink? A. Increasing group cohesiveness and engaging in more overbounding techniques. B. Isolating the group from outside sources which might bias decision making. C. Establishing an independent subgroup to make recommendations. D. Using mindguards to screen negative input from the group.

C. Establishing an independent subgroup to make recommendations.

The _____ stage of development of groups is characterized by polite conversation, the gathering of superficial information about fellow members, and low trust. A. norming B. storming C. forming D. performing

C. forming

The sum of forces that attract members to a group, provide resistance to leaving it, and motivate them to be active in it is called: A. group polarization. B. social facilitation. C. group cohesion. D. punctuated equilibrium.

C. group cohesion.

The inefficiencies created by more and more people working together is called: A. groupthink. B. social loafing. C. process losses. D. deindividuation

C. process losses.

At the organizational level, the Team Leadership Model (TLM) suggests that leaders examine the _____ that may be impacting the team. A. motivations B. creative skills C. reward systems D. interpersonal behaviors

C. reward systems

What type of conflict most likely occurs when a store manager encourages a salesperson to mislead customers about the quality of the store's products if deception is inconsistent with the salesperson's values and beliefs? A. Interrole conflict B. Intrasender role conflict C. Intersender role conflict D. Person-role conflict

D. Person-role conflict

In comparing teams and group members, which statement is most likely true? A. Team members can readily identify who is and who is not on the team; identifying members of a group may be more difficult. B. Group members have common goals; teams may not have the same degree of consensus about goals. C. Group members often have more differentiated and specialized roles than team members. D. Task interdependence typically is greater with groups than with teams.

A. Team members can readily identify who is and who is not on the team; identifying members of a group may be more difficult.

The clear emergence of a leader and the development of group norms and cohesiveness are the key indicators of the _____ stage of group development. A. norming B. performing C. forming D. storming

A. norming

Molly, a member of a product development team, is most likely experiencing _____ if she wonders, "Just what am I supposed to be doing?" A. role ambiguity B. role conflict C. role overload D. role insufficiency

A. role ambiguity

For a team to do well, the individuals composing the team must sometimes not maximize their individual effort. This is referred to as: A. subsystem nonoptimization. B. limited span of control. C. organizational process loss. D. intersender role conflict.

A. subsystem nonoptimization.

Which question is most relevant to the task variable of team design? A. Are there too few or too many team members? B. Does the team have a meaningful piece of work? C. Has the team leader established a flexible climate? D. Does the team have an appropriate amount of diversity?

B. Does the team have a meaningful piece of work?

Due to the multidimensional distance that exists with virtual teams, less leadership is required than with in-place teams.

False

In the Team Leadership Model (TLM), the four process measures of effectiveness are good leverage points for fixing a problem.

False

Leaders with a large span of control tend to display more consideration and use more personal approaches when influencing followers.

False

Ollieism occurs when people in a highly cohesive group become more concerned with striving for unanimity than in objectively appraising different courses of action.

False

Research suggests that e-mail and video conferencing are the best forms of communication for virtual teams.

False

Social contact is better satisfied by organizations than by groups.

False

Task-oriented behavior is adequate for accomplishing long-term objectives.

False

Teams operate most effectively under one fixed type of authority over time.

False

With virtual teams, the ability to communicate electronically ensures that effective teamwork will occur.

False

An outsider to a group often is able to learn more about norms than an insider.

True

Clusters are intact, self-managed teams that strive to achieve the organization's goals.

True

With role ambiguity, the problem is lack of clarity about just what the expectations are.

True