Mail Exam Chapter 12 Mr. C

In a ZIP + 4 code, the last four digits speed mail delivery by specifying

An area within a locality, a building, or a group of P.O. boxes

When proof of delivery is needed such as for collection purposes, which service is used?

Certified mail

With the advent of the internet, sending first class letters and other documents using standard mail delivery has

Decreased

Stamps may be ordered by

Mail, phone, or online

E-mail signature lines should contain

No more than six lines

A mail classification that includes thick envelopes, tubes, and packages is

Parcel post

The fastest delivery service offered by the USPS is...

express mail

A stamp that can be used indefinitely to mail a one-ounce letter, regardless of when the stamp was purchased, is a

forever stamp

When mail has two delivery addresses, the mail is delivered to the address that

Appears directly above the city, state, and ZIP code line

A service endorsement is printed on an envelope to notify the postal service of what.......

Is to be done with undelivered mail or to request an addresses new address

Restricted delivery is available for Certified Mail, Registered Mail, and Insured Mail over

$200

The USPS has many services available online, including

-ZIP code look up -postage rate calculation -purchasing stamps and postage -all of the above All of the above

A return receipt

-can be requested for Registered mail -can be requested for Certified mail -can be purchased for a small additional fee -all of the above All of the above

Before sealing an envelope, what do you need to check?

-letters are signed -necessary enclosures have been inserted -letters are complete and accurate -all of the above All of the above

A piece of mail may be considered suspicious if it

-shows signs of Leakage -has protruding wires -makes ticking sounds -all of the above All of the above

Fax communication can be used

-to request prescription refills -to resubmit unpaid insurance claims -to obtain insurance preauthorizations for services -any of the above Any of the above

Select the correct statement(s) regarding annotating Mail

-when annotating correspondence, you may either underline or highlight important words or phrases -annotating should be done sparingly -when there is a doubt about annotating a word or phrase, it is best not to do so -all of the above All of the above

When using fax transmissions it is

Advisable to call the recipient before sending a lengthy document

Which service endorsement is used on an envelope when the sender would like mail to be forwarded to the new address and notice of the new address provided?

Address service requested

When e-mail is received from an unknown source, especially one containing an attachment, opening it can pose a risk of introducing

A virus

Which of the following statements regarding business e-mail is accurate?

E-mail sent or received at a business is company property.

A signed authorization form is not needed when sending medical records via fax True or false

False

A window envelope can be used for any address, even if there's are six or more lines True or false

False

Another name for first-class mail is parcel post True or false

False

If a letter is marked "personal" or "confidential," you should open it immediately True or false

False

Proper grammar and word usage are not necessary in e-mail communication True or false

False

With the advent of the internet, sending first class letters and other documents using standard mail delivery has increased True or False

False

Specific typing and addressing standards must be adhered to when preparing an envelope........

For optical character recognition (OCR) processing

When sending mail to a foreign country, the last address line should include which information in capital letters?

Full name of the country

When handling faxed records

Keep a fax report of all transmissions indications the date, time, and destination

It is safest to assume that all e-mail messages are

Kept forever

Another name for first-class mail is

Priority mail

Which postal service provides for mailing items in various sizes of boxes or in certain envelopes for a set price, regardless of weight a sling as it is less than 70 pounds

Priority mail flat rate

When addressing an envelope for optical character recongnition

Punctuation marks should not be used

The form used to indicate the name and address of the sender an addressee and to show proof of mailing on a specific date is a

Registered letter receipt or certificate of mailing

E-mail business communication

Should follow the format of the office memorandum

A service endorsement is printed on an envelope to notify the postal service of what is to be done with undeliverable mail or to request an addressee's new address True or false

True

E-mail often serves as a substitute for inter office memos True or false

True

Never forward e-mail chain letters True or false

True

Specific typing and addressing standards must be adhered to when preparing an envelope for optical character recognition (OCR) processing True or false

True

Stamps may be ordered by mail, phone, or online True or false

True

When using fax transmission, it is advisable to call the recipient before sending a lengthy document True or false

True

The American Health Information Management Association recommends that fax machines

not be used for routine transmission of patient information