Mail Exam Chapter 12 Mr. C
In a ZIP + 4 code, the last four digits speed mail delivery by specifying
An area within a locality, a building, or a group of P.O. boxes
When proof of delivery is needed such as for collection purposes, which service is used?
Certified mail
With the advent of the internet, sending first class letters and other documents using standard mail delivery has
Decreased
Stamps may be ordered by
Mail, phone, or online
E-mail signature lines should contain
No more than six lines
A mail classification that includes thick envelopes, tubes, and packages is
Parcel post
The fastest delivery service offered by the USPS is...
express mail
A stamp that can be used indefinitely to mail a one-ounce letter, regardless of when the stamp was purchased, is a
forever stamp
When mail has two delivery addresses, the mail is delivered to the address that
Appears directly above the city, state, and ZIP code line
A service endorsement is printed on an envelope to notify the postal service of what.......
Is to be done with undelivered mail or to request an addresses new address
Restricted delivery is available for Certified Mail, Registered Mail, and Insured Mail over
$200
The USPS has many services available online, including
-ZIP code look up -postage rate calculation -purchasing stamps and postage -all of the above All of the above
A return receipt
-can be requested for Registered mail -can be requested for Certified mail -can be purchased for a small additional fee -all of the above All of the above
Before sealing an envelope, what do you need to check?
-letters are signed -necessary enclosures have been inserted -letters are complete and accurate -all of the above All of the above
A piece of mail may be considered suspicious if it
-shows signs of Leakage -has protruding wires -makes ticking sounds -all of the above All of the above
Fax communication can be used
-to request prescription refills -to resubmit unpaid insurance claims -to obtain insurance preauthorizations for services -any of the above Any of the above
Select the correct statement(s) regarding annotating Mail
-when annotating correspondence, you may either underline or highlight important words or phrases -annotating should be done sparingly -when there is a doubt about annotating a word or phrase, it is best not to do so -all of the above All of the above
When using fax transmissions it is
Advisable to call the recipient before sending a lengthy document
Which service endorsement is used on an envelope when the sender would like mail to be forwarded to the new address and notice of the new address provided?
Address service requested
When e-mail is received from an unknown source, especially one containing an attachment, opening it can pose a risk of introducing
A virus
Which of the following statements regarding business e-mail is accurate?
E-mail sent or received at a business is company property.
A signed authorization form is not needed when sending medical records via fax True or false
False
A window envelope can be used for any address, even if there's are six or more lines True or false
False
Another name for first-class mail is parcel post True or false
False
If a letter is marked "personal" or "confidential," you should open it immediately True or false
False
Proper grammar and word usage are not necessary in e-mail communication True or false
False
With the advent of the internet, sending first class letters and other documents using standard mail delivery has increased True or False
False
Specific typing and addressing standards must be adhered to when preparing an envelope........
For optical character recognition (OCR) processing
When sending mail to a foreign country, the last address line should include which information in capital letters?
Full name of the country
When handling faxed records
Keep a fax report of all transmissions indications the date, time, and destination
It is safest to assume that all e-mail messages are
Kept forever
Another name for first-class mail is
Priority mail
Which postal service provides for mailing items in various sizes of boxes or in certain envelopes for a set price, regardless of weight a sling as it is less than 70 pounds
Priority mail flat rate
When addressing an envelope for optical character recongnition
Punctuation marks should not be used
The form used to indicate the name and address of the sender an addressee and to show proof of mailing on a specific date is a
Registered letter receipt or certificate of mailing
E-mail business communication
Should follow the format of the office memorandum
A service endorsement is printed on an envelope to notify the postal service of what is to be done with undeliverable mail or to request an addressee's new address True or false
True
E-mail often serves as a substitute for inter office memos True or false
True
Never forward e-mail chain letters True or false
True
Specific typing and addressing standards must be adhered to when preparing an envelope for optical character recognition (OCR) processing True or false
True
Stamps may be ordered by mail, phone, or online True or false
True
When using fax transmission, it is advisable to call the recipient before sending a lengthy document True or false
True
The American Health Information Management Association recommends that fax machines
not be used for routine transmission of patient information
