MAN4320 TEST 3

To successfully negotiate a job offer it is important to ________.

focus on the things that matter to the finalist

When a call center fires an employee who cannot meet her call volume goals, which of the following types of turnover has occurred?

functional

Which of the following would enable a firm to hire the fastest?

hiring the first candidate who exceeds a minimum cut score

The best time to pursue workforce diversity is during ________.

sourcing and recruiting

Which of the following refers to the process of analyzing a hiring system to determine its performance and effectiveness?

staffing evaluation

An applicant tracking system is designed to store and process all HR and employee information.

False

An implicit contract is a written or verbal employment contract.

False

Attrition occurs when a company hires fewer new employees.

False

Cost per hire is a staffing effectiveness metric.

False

Digital staffing dashboards lack scalability and hence are not suitable for small- and medium-sized companies.

False

If a hiring manager mistakenly offers a job candidate a salary higher than what the firm had authorized the manager to offer, the salary offer is not legally binding.

False

Job candidates can renege on an accepted job offer, not companies.

False

Statistical weighting is a weighting method of assessment whereby experts assign a different subjective weight to each assessment score.

False

The balanced scorecard approach bases its assessment of employee performance completely on financial gain to the company.

False

________ downsizing targets specific locations for headcount reduction, perhaps due to the loss of an important customer.

Geographic

________ refers to job performance as well as the new hire's fit with his or her work group, unit, and organization, and the degree to which his or her values are consistent with the company's culture and values.

Job success

Socialization is a long-term process of planned and unplanned, formal and informal activities and experiences through which an individual acquires the attitudes, behaviors, and knowledge needed to successfully participate as an organizational member and learns the firms' culture.

True

Staffing evaluation is the analysis of a staffing system to assess its performance and effectiveness.

True

Stock options that vest in the future create a mobility barrier for the employee receiving them.

True

Having terminated employees sign a severance agreement that includes a release stating that the departing employee gives up some or all rights to sue reduces the risk of future litigation.

True

Hiring managers make the final hiring decisions.

True

Job sharing is an arrangement whereby two or more people work together to fill one job.

True

Key performance indicators are measurable factors critical to the firm's success and long- and short-term goals that can help understand, track, and improve organizational performance and the bottom line.

True

Relying too heavily on résumé screening software can result in a firm overlooking highly qualified candidates who do not match specific criteria.

True

When an employee does not get a promotion, they are likely to feel low distributive fairness.

True

The utilization of technology can be used to ________.

all of the above

Interacting with recruiters and future coworkers during the hiring process is the ________ phase of the socialization process.

anticipatory

The first stage of the socialization process is ________.

anticipatory

Software that allows you to maintain a database of both candidates and job information to facilitate finding matches between openings and candidates is a(n) ________.

applicant tracking system

Exit interviews should be directed at ________.

areas in which the company feels it could improve

Staffing technology improves the efficiency and effectiveness of the staffing function by ________.

automating many of the steps of the staffing process

Which of the following are generally well received by employees?

buyout incentives

Who usually has overall responsibility for conducting socialization programs?

human resources

The way a firm negotiates a job offer with a candidate influences the candidate's perceptions of ________.

interactional fairness

A layoff is an example of which type of turnover?

involuntary

Measurable factors critical to the firm's success and long- and short-term goals are ________.

key performance indicators

Information that is available only after staffing decisions have been made constitutes a ________.

lagging indicator

In terms of evaluating staffing systems, lower applicant quality is a ________.

leading indicator

Holding managers accountable for turnover of the employees under them is an effective retention strategy because ________.

managers know which employees to retain

When IBM extensively trains employees in processes and procedures that are unique to the company, it is creating ________.

mobility barriers

In the selection procedure of a firm, an applicant must obtain a minimum passing score on two different assessment methods before being allowed to continue in the hiring process. What type of assessment plan is being used?

multiple hurdles

The ________ reflects whether the company hired the people it set out to as defined by hiring manager's predetermined job performance requirements.

quality of hire

Firms that do not have proper documentation to terminate an employee but want to end the employment relationship, and at the same time reduce the possibility of a lawsuit, offer the employee a(n) ________.

release

Deferring a new hire's start date can be an alternative to ________.

reneging

A nonsolicitation agreement is a type of ________.

restrictive covenant

A balanced scorecard balances a firm's ________.

strategic, operational, financial, and customer-related goals

Which of the following is a data-driven quality initiative and methodology that uses statistical analysis to measure and improve business processes and their outcomes to near perfection?

Six Sigma

________ has been found to enhance new hires' loyalty and reduce their turnover.

Socializing new employees as a group

Which of the following is true about Six Sigma?

It aims to reduce defects to near zero.

Which of the following is true of a maximum job offer?

It can be a low, competitive, or high offer.

Which of the following is a potential drawback of résumé screening software?

It can disproportionately exclude groups of people from various protected categories.

Which of the following is true of a competitive job offer?

It may or may not allow for further negotiations.

What is optimal turnover?

It produces the highest level of long-term business improvement.

Which of the following, if true, would result in a new hire to a company getting paid less than existing employees?

The company wishes to preserve internal equity.

A written employment contract is considered to be an explicit employment contract.

True

Don is a high-ranking manager in an advertising firm. He was recently offered a job with higher pay and more lucrative benefits by a rival firm. On coming to know about this, Don's employers decided to make him a(n) ________ matching the offer from their rival firm.

counteroffer

As an invaluable employee to her company, Emma has been given the freedom to choose her work hours. She can also opt to work from home for a maximum of seven days in a month. Which of the following retention strategies is being used in this example?

creating work flexibility

A minimum assessment score that must be met or exceeded to advance to the next assessment phase or to be eligible to receive a job offer is a ________.

cut score

If a company identifies and tracks underrepresented candidates and employees and leverages the sources from which they were recruited, which of the following is most likely to be the company's key performance indicator?

diversifying the workforce

Due to inappropriate staffing practices a number of good quality candidates were rejected in favor of poor quality hires at Mac Computers. The rejected candidates joined other software firms and mentioned this experience to other software personnel. Everyone who heard it formed a bad impression of Mac Computers and its staffing practices. This is an example of the ________ related to poor staffing practices.

negative spillover effects

Rejecting a candidate severely at the end of a long hiring process results in ________.

negative spillover effects

Which of the following is both a leading and a lagging indicator of staffing outcomes?

number of applicants per position

Which of the following, if implemented, would reduce the number of less productive workers in a firm?

performance-based downsizing

Workforce redeployment applies the ________ principles used to optimize inventory management, planning, and production to optimize the utilization of a firm's employees.

supply chain

To be enforceable, any contract that cannot be performed or fulfilled within ________ must be in writing under the statute of frauds.

twelve months

A majority of the measures in a balanced staffing scorecard should focus on ________.

value creation

Companies generally try to minimize turnover that is ________.

voluntary, dysfunctional, and avoidable