Management Ch 4

Managing Ethical Behavior - Must begin with ___ management which establishes the organization's culture and defines what will and will not be acceptable behavior. - _____ how to handle different ethical dilemmas. - Develop a written code of __ - A formal, written statement of the values and ethical standards that guides a firm's actions. - Individual issues - ____ and _________ - ______

Managing Ethical Behavior - Must begin with top management which establishes the organization's culture and defines what will and will not be acceptable behavior. - Training how to handle different ethical dilemmas. - Develop a written code of ethics - A formal, written statement of the values and ethical standards that guides a firm's actions. - Individual issues - Behavior and conscience - Privacy

When making a decision about a person, you have to follow the qualities. - ______ is skills and competencies that enable an authority to be successful in some specific area. - Doctor, lawyer - ________ is the belief that the authority wants to do good for the trust-or. - Mentor-protege - ______ is the perception that the authority adheres to a set of values and principles that the trustor find acceptable. - "walk the talk"

- Ability is skills and competencies that enable an authority to be successful in some specific area. - Doctor, lawyer - Benevolence is the belief that the authority wants to do good for the trust-or. - Mentor-protege - Integrity is the perception that the authority adheres to a set of values and principles that the trustor find acceptable. - "walk the talk"

The government influences business through - ______ protection legislation - _____ protection legislation - _____protection legislation - ______legislation - _________

- Environmental protection legislation - consumer protection legislation - Employee protection legislation - Securities legislation - Tax codes

Business influences the government through - ______ contacts and networks - ______ - _____ action committees - ______ and other influence tactics

- Personal contacts and networks - Lobbying - Political action committees - Favors and other influence tactics

-Innate an immediate ______ response to wants? - Seek ____ for those involved? - Engage in ____ or ______ tactics?

-Innate an immediate follow - up response to wants? - Seek punishment for those involved? - Engage in delay or cover-up tactics?

Individual Ethics -____--------> _____---------> _____and _______------> _______ Experiences and vice versa

-Peers --------> Family --------> Values and Morals ------> Individual Experiences and vice versa

• Concept of Control - _____responses to questionable legal or ethical conduct - ______ Social Audit - Analysis of the effectiveness of social performance conducted by a ____ force of high-level managers from within the firm. - Requires the organization to clearly define its __ goals, analyze ____, determine how well ____ are being met, and make ______ for areas needing attention.

• Concept of Control - Evaluating responses to questionable legal or ethical conduct - Corporate Social Audit - Analysis of the effectiveness of social performance conducted by a task force of high-level managers from within the firm. - Requires the organization to clearly define its social goals, analyze resources, determine how well goals are being met, and make recommendations for areas needing attention.

• ________justice - Peoples perceptions of the fairness with which rewards are distributed within the organization. • ______justice - Individual perceptions of the fairness used to determine various outcomes. • _______justice - Degree of fairness people see in how they are treated by others in the organization. (Treated by other people) • _______ justice - Perceived fairness of information used to arrive at decisions.

• Distributive justice - Peoples perceptions of the fairness with which rewards are distributed within the organization. • Procedural justice - Individual perceptions of the fairness used to determine various outcomes. • Interpersonal justice - Degree of fairness people see in how they are treated by others in the organization. (Treated by other people) • Informational justice - Perceived fairness of information used to arrive at decisions.

• __________(Belief of what is right or wrong) - An individual's personal beliefs regarding what is right and wrong or good and bad. • ___________ - "Eye of the beholder" or behavior that conforms to generally accepted social norms. -Examples of unethical behavior - "Borrowing" office supplies for personal use - Surfing the internet on company time - Filing falsified or inflated business expense reports

• Ethics (Belief of what is right or wrong) - An individual's personal beliefs regarding what is right and wrong or good and bad. • Ethical Behavior - "Eye of the beholder" or behavior that conforms to generally accepted social norms. -Examples of unethical behavior - "Borrowing" office supplies for personal use - Surfing the internet on company time - Filing falsified or inflated business expense reports

• ____ Compliance - Extent to which the organization conforms to local, state, federal, and international laws. • ______ Compliance - Extent to which members of the organization follow basic ethical/legal standards of behavior. • _____ Giving - Awarding of founds or gifts to charities and other social progress.

• Legal Compliance - Extent to which the organization conforms to local, state, federal, and international laws. • Ethical Compliance - Extent to which members of the organization follow basic ethical/legal standards of behavior. • Philanthropic Giving - Awarding of founds or gifts to charities and other social progress.

• Model for deciding whether or not a particular action or decision is ethical - Gather relevant ____information. - Determine the most appropriate ____ values. - Make a _____. • Ethical Norms Affecting Actions - ____—act optimizes what is best for its constituencies (benefits only or primarily those who are directly involved) - _____—act respects the rights of others involved - ______—act is consistent with what is considered fair - ______-act is consistent with people's responsibilities to each other.

• Model for deciding whether or not a particular action or decision is ethical - Gather relevant factual information. - Determine the most appropriate moral values. - Make a judgment. • Ethical Norms Affecting Actions - Utility—act optimizes what is best for its constituencies (benefits only or primarily those who are directly involved) - Rights—act respects the rights of others involved - Justice—act is consistent with what is considered fair - Caring-act is consistent with people's responsibilities to each other.

• _______ Stance - Do as little as possible. • _____ Stance - Do only what is legally required and nothing more. • _______ Stance - Meet legal and ethical obligations and go beyond that in selected cases. • ______ Stance - organization views itself as a citizen and proactively seeks opportunities to contribute to society.

• Obstructionist Stance - Do as little as possible. • Defensive Stance - Do only what is legally required and nothing more. • Accommodative Stance - Meet legal and ethical obligations and go beyond that in selected cases. • Proactive Stance - organization views itself as a citizen and proactively seeks opportunities to contribute to society.

• _____ Leadership and _____ - Leadership practices and the culture of the organization can help define the social responsibility stance an organization and its members will adopt. • ___________ - The organizational response to the disclosure by an employee of illegal or unethical conduct on the part of others within the organization is indicative of the organization's stance on social responsibility

• Organization Leadership and Culture - Leadership practices and the culture of the organization can help define the social responsibility stance an organization and its members will adopt. • Whistle Blowing - The organizational response to the disclosure by an employee of illegal or unethical conduct on the part of others within the organization is indicative of the organization's stance on social responsibility

• ______ Stakeholders People and organizations directly affected by the behaviors of an organization and that have a stake in its performance. • ______ Responsibility The set of obligations an organization has to protect and enhance the societal context in which it functions. • Areas of Social Responsibility ___- Customers, employees, and investors The _____environment - Environmentally sensitive products, recycling, public safety The general _____ welfare - Charitable contributions, support for social issues such as child labor and human right

• Organizational Stakeholders People and organizations directly affected by the behaviors of an organization and that have a stake in its performance. • Social Responsibility The set of obligations an organization has to protect and enhance the societal context in which it functions. • Areas of Social Responsibility Stakeholders - Customers, employees, and investors The natural environment - Environmentally sensitive products, recycling, public safety The general social welfare - Charitable contributions, support for social issues such as child labor and human right