management chapter 11 & 12 loes

What is meant by an authentic leader?

A leader who is passionate about company objectives, models corporate values in the workplace, and forms strong relationships with stakeholders

What is path-goal theory?

A model concerned with how a leader affects employees' perceptions of their personal and work goals and the paths to goal attainment

Which of the following characteristics relates to motivation?

An inner drive that directs behavior toward goals

Which of the following refers to an organizationally based source of power derived from a leader's control over punishments or the capacity to deny rewards?

Coercive power

What name is given to the most effective managers, who engage in both dimensions of leadership behaviors by getting employees involved in the operation of their departments or divisions in a positive and constructive manner, setting general goals, providing fairly loose supervision, and recognizing employees' contributions?

Employee-centered leaders

What term describes a theory stating that the extent to which people are willing to contribute to an organization depends on their assessment of the fairness of the rewards they will receive in exchange?

Equity Theory

What term describes power or influence derived from a person's special knowledge or expertise in a particular area?

Expert Power

What term describes a theory that recognizes the importance of goals in improving employee performance?

Goal-setting theory

Which of the following refers to the sum total of employees' attitudes toward their jobs, employer, and colleagues?

Morale

Which of the following characteristics relates to reward power?

Organizational power that stems from a person's ability to bestow rewards

refers to a person's capacity to influence the behavior and attitudes of others?

Power

The motivational theories that try to determine "how" and "why" employees are motivated to perform are called

Process Theories

What name is given to a process theory that assumes that behavior may be reinforced by relating it to its consequences?

Reinforcement theory

What is the theory that states that employees learn not only through direct experience but also through observation and personal qualities?

Social learning theory

Which of the following characteristics relates to positive reinforcement?

The act of strengthening a desired behavior by rewarding it or providing other positive outcomes

Although regulations and laws sharply limit a leader's ability to use coercive power, it is a fair assessment that

it is still too commonly used in business settings

Which of the following characteristics relates to a servant leader?

leader who leads by example and forms strong relationships with employeesThis

Sue wants to be warm, but she is not; she has a

need

An employee's confidence that he or she can perform a task or behavior successfully is called

self-efficacy

With regard to leadership and management, most American companies today appear to be

under-led and over-managed