Management Chapter 15 Quiz
Which of the following is an example of downward communication? reports of progress on current projects reports on unsolved problems requiring help from people higher up suggestions for process improvements a manager's feedback about a subordinate's performance reports on employee attitudes and efficiency
a manager's feedback about a subordinate's performance
The communication advantages of social media use by businesses can best be summarized as privacy distraction connectivity productivity self-promotion
connectivity
Which type of communication is highest in media richness? face-to-face telephone report nrewsletter videoconference
face-to-face
True or False: The unofficial communication system of the informal organization, a system of gossip and rumor, is known as jargon.
false
______ is NOT one of the three types of formal communication horizontal vertical (upward) grapevine vertical(downward) external
grapevine
Which of the following is a good tip for being an effective writer? write and send e-mails without proofreading-everybody is busy include as many words on a pages as possible to reduce the number of pages keep it simple, use short words, sentences, and phrases use abbreviations whenever possible write in all capital letters
keep it simple, use short words, sentences, and phrases
The telephone you use to speak to another person is an example of which part of the communication process? sender medium feedback decoding encoding
medium
When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message. interference interpretation noise transmission feedback
noise
Which of the following communication styles do women NOT use as much as men? ask questions talk over others use "we" statements use positive overlaps such as "I agree" provide more information than needed
talk over others
Which of the following is an attribute of good listeners? they paraphrase or summarize what the speaker has said they know what they will say immediately following the speaker's remark they focus on internal thoughts instead of the content of the message they listen only to those with whom they agree they judge all the details, including the speaker's dress, mannerisms, and accent
they paraphrase or summarize what the speaker has said