Management Chapter 15 Quiz

Which of the following is an example of downward communication? reports of progress on current projects reports on unsolved problems requiring help from people higher up suggestions for process improvements a manager's feedback about a subordinate's performance reports on employee attitudes and efficiency

a manager's feedback about a subordinate's performance

The communication advantages of social media use by businesses can best be summarized as privacy distraction connectivity productivity self-promotion

connectivity

Which type of communication is highest in media richness? face-to-face telephone report nrewsletter videoconference

face-to-face

True or False: The unofficial communication system of the informal organization, a system of gossip and rumor, is known as jargon.

false

______ is NOT one of the three types of formal communication horizontal vertical (upward) grapevine vertical(downward) external

grapevine

Which of the following is a good tip for being an effective writer? write and send e-mails without proofreading-everybody is busy include as many words on a pages as possible to reduce the number of pages keep it simple, use short words, sentences, and phrases use abbreviations whenever possible write in all capital letters

keep it simple, use short words, sentences, and phrases

The telephone you use to speak to another person is an example of which part of the communication process? sender medium feedback decoding encoding

medium

When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message. interference interpretation noise transmission feedback

noise

Which of the following communication styles do women NOT use as much as men? ask questions talk over others use "we" statements use positive overlaps such as "I agree" provide more information than needed

talk over others

Which of the following is an attribute of good listeners? they paraphrase or summarize what the speaker has said they know what they will say immediately following the speaker's remark they focus on internal thoughts instead of the content of the message they listen only to those with whom they agree they judge all the details, including the speaker's dress, mannerisms, and accent

they paraphrase or summarize what the speaker has said