Management Chapter 18

Diversity Dimension of Organization Culture

A component of organization culture that encourages the existence of basic human differences among organization members.

Spirituality Dimension of Organization Culture

An aspect of organization culture that encourages organization members to integrate spiritual life and work life.

Code of Conduct

a document that reflects the core values of an organization and suggests how organization members should act in relation to them.

Organizational Story-Telling

the act of passing organizational myths and sagas to other organization members.

Organizational Socialization

the process by which management can appropriately integrate new employees within an organization's culture.

Organization Subculture

A mini-culture within an organization that can reflect the values and beliefs of a specific segment of an organization formed along lines such as established departments or geographic regions.

Organizational Myth

A popular belief or story that has become associated with a person or institution that is considered to illustrate an organization culture ideal.

Organization Culture

A set of shared values that organization members have regarding the functioning and existence of their organization.

Organizational Commitment

The dedication of organization members to uphold the values of the organization and to make worthwhile contributions to fulfilling organizational purpose.

Dominant Organization Culture

The shared values about organizational functioning held by the majority of organization members.

Value

a belief of a person or social group in which they have an emotional investment.

Organizational Ceremony

a formal activity conducted on important organizational occasions.

Clan Culture

an organization culture characterized by a strong internal focus with a high degree of flexibility and discretion.

Adhocracy Culture

an organization culture characterized by flexibility and discretion along with an external focus.

Unhealthy Organization Culture

an organization culture that does not facilitate the accomplishment of the organization's mission and objectives.

Cultural Artifact

a dimension of an organization that helps to describe and reinforce the culture, or beliefs, values, and norms, in which an artifact exists.

Customer Dimension of Organization Culture

a facet of organization culture that focuses on catering in the needs of those individuals who buy goods or services produced.

Ethics Dimension of Organization Culture

a facet of organization culture that focuses on making sure an organization emphasizes not only what is good for the organization but also what is good for other human beings.

Organizational Saga

a narrative describing the adventures of a heroic individual or family significantly linked to an organization's past or present.

Quality Dimension of Organization Culture

an element of organization culture that focuses on making sure a product, in the opinion of the customer, does what it is supposed to do.

Organizational Symbol

an object that has meaning beyond its intrinsic content.

Value Statement

A formally drafted document that summarizes the primary values within the culture of a specific organization.

Hierarchy Culture

An organization culture characterized by an internal focus along with an emphasis on stability and control.

Market Culture

An organization culture that reflects values that emphasize stability and control along with an external focus.

Innovation Dimension of Organization Culture

An aspect of organization culture that encourages the application of new ideas to the improvement of organizational process, products, or services.

Healthy Organization Culture

an organization culture that facilitates the achievement of the organization's mission and objectives.