Management

An additional advantage of corporate ownership of Amy's Ice Cream is?

...

Functional

.________ level managers are generally only involved in the development of their unit's specific operational plan?

Resource allocator

1. Monica, who is the manager of front desk services at Lincoln Inn, decides how many and which clerks to assign to each shift. She is performing the ________ role.

Principles

1. Porter's five force framework focuses on five _______ that can significantly influence a company's performance within an industry

Operations management

1. The purpose of the Snapple video is to help students understand how _________ is an effective strategy implementation tool.

"Accommodator Firm"Which of the following is an example of an accommodator firm?

: The Hardley Accounting Firm changes its accounting practices after the introduction of the Sarbanes-Oxley Act in 2002

Expense budget

A (n) ________ typically includes all primary activities on which the unit or organization plans to spend money and the amount allocated for each item during the year

Cultural barriers

A Company's success in foreign markets is largely determined by the ways in which it respond to social, economic, political, and other _________ to international trade

Norm

A ________ is a standard, shared by the group, that guides the behavior of its individual members.

Region-country focused

A ________ is an organization that invests the primary authority for major strategic decisions in the home office.

Stakeholder

A ___________ is an individual or group having an interest in and are affected by the actions of an organization

Forecasts are meant to provide a general idea of the direction of future business and cannot be expected to be fully accurate.

A company's vice president says, "I think we should do away with the practice of using forecasts as a basis for our plans. The results are not fully accurate." Which of the following would be the best rebuttal to this statement?

Destroyer

A team was set up by a group of Asian, Australian, and North American universities in order to allow students to transfer easily between each institution. However, the team achieved little, with the members from different nations accusing each other of being bullying, insensitive, and unprofessional. Which one of the following terms characterizes this multinational group?

Probability of Effects.

Cigarette ads and smoking have not been completely outlawed in part because the ________ is not 100 percent?

Liberalization of governmental policies on international trade

Global business has been growing rapidly in recent decades because of:

NATIONAL IDENTITY

Globalization may cause countries to diminish their __________?

Extrinsic

Herzberg's hygiene factors consist of ________ elements surrounding the job such as supervision, benefits, compensation, and relationship with coworkers vs. achievement, responsibility, growth?

Value Judgments.

It is important to avoid _________ about differing ethical beliefs?

Which one of the following is a benefit of zero-based budgeting?

Items that cannot be justified on their current merits will not be allocated money

Standards

Managerial ethics is concerned with morality and _______ of business conduct among individuals?

Entrepreneurs

Managers must be:

Managing change

Managing _______ is the most persistent, pervasive and powerful challenges facing managers?

Resist Change

Managing change becomes difficult for managers because employees tend to Resist change? TRUE

Alderfer's Needs Hierarchy collapses ______ five needs into three categories

Maslow's

Expansion

Mayo Clinic had to invest in ________ and strategic thought about marketing

Attracting patients

Mayo Clinic had to invest in marketing and _________ about marketing?

Belongings

Membership in groups or teams can fulfill individual needs for security, social support, affiliation, _______, esteem, and status?

Magnitude of the Consequences.

Pixel Inc. is planning to upgrade its technology infrastructure. However, this move is likely to render more than half of its workforce redundant. Which of the following statements is true in this scenario?

Implementation

Plans will often fail in the _________ stage because of inadequate resource assessment and lack of accountability

Value Chain

Porter's Five Forces analytical tool is the most well known model for understanding the forces within the industry environment that can affect an organization's ___?

JEG is opening a new manufacturing plant and has approached an employment agency to begin the recruitment process for shop floor workers. The HR manager objects to this, saying that the company should conduct its own recruitment. Which of the following is a disadvantage of using an employment agency to generate job candidates?

The services of employment agencies are not cost-effective for low-level and low paying jobs.

Motivation

The three basic categories of variables that determine ______ in the workplace are characteristics of the individual, of the job, and of the work situation?

Benefits, pay, rewards and motivation

The three major parts of company compensation systems are pay, ______, rewards and motivation.

Which of the following statements is true about strategic plans?

They focus on the broad future of the organization.

Acting as a figurehead involves?

This set of behaviors emphasizes ceremonial activities, such as attending a social function, welcoming visiting dignitaries, or presiding at a farewell reception for departing employee for this role of representing the organization, borrowed from the military is showing the "FLAG."

Gantt chart

Tools such as ________ can be useful in scheduling activities and checking for bottlenecks and overlaps?

More attractive; less attractive

U.S. manufacturers contend that the yuan is undervalued, making Chinese goods _______ for U.S. consumers and American products _______ in China

Pay Structure

a range of pay for a particular position or classification of positions.

Incentive plan

a system that ties come compensation to performance.

Countries emphasizing masculine traits value ________?

activities that lead to success.

Which of the following strategies should managers avoid when designing orientation programs?

alternating heavy information with lighter presentations.

Cross-Functional Job rotation

an arrangement in which an employee has an opportunity to work in different functional areas and gain additional expertise. Places a premium on employees working in several functional areas over the course of their careers, or what is refereed to as cross-functional job rotation.

Job Posting

an internal recruiting method in which a job, its pay level. description and qualifications are posted or announced to all current employees.

Glass ceiling

an invisible barrier that prevents women from promotion to the highest level or executive ranks.

Objectives

an organization's objectives are the future end states targeted by its managers.

Universal approach

approach to ethics is based on the writings of Kant?

Cluster 1 countries largely consist of developing and transition economies that ________?

are high in regulatory and low in political rights.

Budget

are used to quantify and allocate resources to specific activities.

According to the social responsibility perspective, managers should ________.

balance returns to shareholders against legitimate concerns of stakeholders

People who live in countries that score high on individual orientations tend to ________.

emphasize and reward individual achievement

Dual-Career couples

finding a job for the employee's partner especially in foreign country, can be a serious obstacle to the person accepting a promotion and transfer. A couple in which both partners work full time in professional managerial or administrative jobs.

Strategic plans

focus on broad future of the organization.

Job Design

focuses on the structuring or restructuring of key components of a job. The structuring or structuring of key job components.

Reengineering

fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service or speed.

Which of the following is NOT a feature of tactical plans?

high complexity and broad scope

In the context of an organization, members are defined as?

members refers to any person (any employee) in an organization without regard to that individual's role in the role organization.

Phil Handley, Durango CEO, feels you need _____ to succeed in business

motivation

A customer segment is defined as a group of customers who ________.

place a similar value on product features

Paul Fioleki, HR Director at Bertelsman BMG, approaches the interviewing and hiring process as a line management _________

responsiblity

Job Sharing

situation in which two people share the same job by each working part-time.

Capital Budget

specifies the amount of money a company plans to spend on specific items that have long term use and require significant investments.

In an organization using transnational focus, ________.

strategic decisions are decentralized

Risk, resource

Differing ____ levels and _______ requirements affect the choice of market entry?

Another key learning objective of the SAS video is to assist students see how SAS's stress-free culture serves as a retention strategy and to:

Discuss the advantages and disadvantages of a FLAT Management structure.

Another purpose of Amy's Ice Cream video is to help students:

Distinguish among the types of corporations

At-risk compensation is also referred to as fixed compensation.

FALSE

According to Mintzberg, the informational roles of a manager are derived from the network of contacts that he or she has built up and maintained.

False

Richard Hackman suggests that managers should focus solely on output when they are evaluating group performance.?

False

The motivational forces that come from a person are called "pull" or external forces.

False

The setting of organizational objectives must be preceded by the development of organizational plans.

False

he Foreign Corrupt Practices Act was passed in 1977 in order to prevent foreign government officials from making payments to U.S. firms?

False.

Freedom and autonomy

According to philosopher Immanuel Kant, ________ form the basis of all rights.

Facilitating payments

According to the Foreign Corrupt Practices Act, which of the following can be paid to low-level government employees to perform their duties more quickly?

Task significance

According to the job characteristics model, ________ is defined as the degree to which a job has a substantial impact on the lives of other people.

Limited liability

According to the principle of ________, the financial obligation corporations have to others is limited to the company and does not extend to its shareholders.

Psychological arousal

Albert Bandura's social cognitive theory defines ________ as gaining knowledge by observing how others perform a task and then modeling one's own behavior in a similar manner?

Product positioning

Another purpose of the Snapple video to help students understand how ________ is another strategy implementation tool?

Brand

As the Mayo Clinic became famous, it realized that it must nurture the _____ that it created.

Figurehead

As the dean of a business school, Mike is often required to participate in activities such as the inauguration of a new faculty or delivering a welcoming address at a seminar hosted by the college. He is most likely playing the ________ role as a member of the college management.

In which of the following cases is a firm most likely to have intangible critical assets?

BLT is a fast food chain on the Eats Coast. The company recently automated most of its possession in order to increase customer.

Blame, wrong

Bertelsman BMG manager Sylvie Aronson insists that Paul Fioleki take the _____ for hiring the _______ person

False

Bertelsman BMG manager Sylvie Aronson was focused on solving the hiring problem and improving the hiring and recruitment process

Tactical; operational

Corporate managers formulate the strategic plan but are usually not directly involved in developing _____ or _______ plans

Loyalty

Corporate responsibility deals with the _____ that corporations owe to their constituents

Actively seek legal loopholes in conducting their business

Corporations react to the various pressures and constituencies connected to the topic of social responsibility in different ways. Defenders ________.

Activities that lead to success.

Countries emphasizing masculine traits value ________?

"National Culture."Which of the following is true for the dimensions of national culture?

Countries emphasizing masculine traits value activities that leads to success, money and possession.

Controversy

Despite the growth of global trade and investment, globalization is not without ______?

Controversy

Despite the growth of global trade and investment, globalization is not without ___________

Controversy

Despite the growth of global trade and investment, globalization is not without ___________?

The three general types of global teams are ________?

Destroyers,Equalizers, and Creators

Different.

Different cultures develop ______ethical beliefs?

Protecting

IManage floundered from 1999 to 2000 when the dot.com bubble burst, jeopardizing its plans to lead the world to a systematic way of storing and _________ information assets?

A legal ownership structure for the new business

In Amy's Ice Cream video, one of the most important decisions Amy Miller faced was choosing:

Significant influence

In high-context cultures, the situation has a ________ on what is considered appropriate behavior.

Outbound logistics

In the value chain, ________ include activities that move the product or service from the firm to the customers.

Job creation

India has benefited from globalization through a rising standard of living, more consumer choice, and _________?

Goals

Integration and coordination can be accomplished through rules, values, and _____.

Characteristics of the individual is considered an ________.

Internal or push force that focuses on what the employee brings to the work setting.

Distribute

One major function of a manager is to acquire and ________ resources

Distribute....

One major function of a manager is to acquire and ____________ resources

Using or allocate

One major function of a manager is to acquire and ______resources?

Innovations

Organizations must constantly analyze their external environments and their competition for ________ that may reduce or eliminate a competitive advantage

Innovation

Organizations must constantly analyze their external environments and their competition for __________ that may reduce or eliminate a competitive advantage?

By Acquisition

Rainbow Education is a company that decides to enter the commercial education market by purchasing a small company that prepares students to take high-stakes tests. How is the company choosing to enter this new market?

The purpose of the Impact of Culture on Business video is to help students

Realize that economic conditions vary from country to country

Diversity

Research shows that increased ______ potentially has somewhat negative effects on members' reaction to and interactions with each other

Conceptual skills

Rick was hired as the director of a company manufacturing refrigerators at a time when the company was financially unstable. After analyzing the market carefully, Rick decided to change their marketing strategy. Rick's sound judgment did the trick, and the company turned around and became profitable within two years. What managerial skill did Rick show?

Ensuring coordination across different departments of business

Ted is a manager at the strategic business unit level of his organization. Which of the following would be one of his responsibilities?

Service

Thanks to his ability to change strategies, the CEO, Mr. Panjwani, was able to turn the company around by focusing on __________ rather than on the product?

Magnitude

The ________ associated with the outcome of a given action is the anticipated level of impact, independent of whether the consequences are positive or negative?

Infrastructure

The availability and quality of _______ is a major determinant in whether or not to enter a new international market

Leadership

The entrepreneurial founder of Durango, Phil Handley, had experience in the Air Force and ___________ in professional pilot training

Tactical

The increasing dynamic and complex business environment provides a _______challenge for managers

A country's institutional environment consists of its rules, policies, and enforcement processes?

True

A firm can limit its strategic scope by focusing on a specific customer segment?

True

A transnational organization tries to be simultaneously centralized and decentralized?

True

An autonomous group has no formally appointed supervisor but the members coordinate their organizational work as if they all report to the same formally appointed supervisor.

True

Job analysis focuses on a job's components, while job design is the process of determining which components ought to be put together and how they should be arranged to enhance performance.

True

Managers need to focus on two basic dimensions of the technology environment: product and process changes?

True

Norms do not necessarily apply to all members of the group.

True

One of the first challenges for managers as they set objectives is to determine priorities?

True

Technical skills involve specialized knowledge about procedures, processes, and equipment and the related abilities of knowing when and how to use that knowledge.

True

The speed of change and rapid flow of information increasingly require business plans that are flexible and dynamic?

True

Unless an organization translates its strategic intent and mission into specific goals, they will remain statements of good intentions and unrealized achievements?

True

It is not specific enough

What is the major problem with the goal, "We will become the best in the business?

Institution and physical.

When conducting an environmental analysis in a foreign country, two additional dimensions of the external environment that are typically examined are ________ environmental forces?

Procedural Justice

Which aspect of the justice approach to ethical decision making is concerned with the impartial administration of decision-making processes?

Forming,Storming, Norming and performing

Which of the following accurately depicts the sequence of the stages of group development?

Marketing and sales

Which of the following is a primary value chain activity?

Informational role.

Which of the following is an informational role? 1. The Monitor role: this type of behavior involves extensive information seeking in which managers engage to remain aware of crucial developments that may affect their unit and their own work.. 2. The Disseminator Role: a manager not only receives information but also sends it. This often includes information that the receiver wants but otherwise has no easy access to without the help of the manager. 3. The Spokesperson Role: A manager is frequently called upon to represent the views of the unit for which he or she is responsible. At lower management levels, this typically involves representing the unit to other individuals or groups within the organization.

1. Planning. 2. Organizing. 3. Directing and 4. Controlling.

Which of the following is true about the principal managerial functions applicable to modern organizations?

1.The negotiator role. 2.The Resource allocator Role. 3.The Disturbance handler role.4.The Entrepreneur Role.

Which of the following roles is a decisional role?

Globalization

Which of the following statements about globalization is NOT true? Globalization is the development and observation of the increasing international and cross-national nature of everything from politics to business.Managers must maintain an awareness of what happens in the rest of the world because events in other countries affect their organizations.

Competition

While not all strategies are built around a firm's ______, all strategies are implemented by employees., ...

Feedback from Job

Within the context of the job characteristics model, ________ is involved when a machine designer knows that her schematics are correct as very few are rejected by the machine shop.

input

Workers need ________ in their environment?

Physical forces.

________ involve a country's infrastructure, such as roads, telecommunications, air links, arable land, deep-water harbors, mineral resources, forests, and climate?

Planning

________ involves estimating future conditions and circumstances and making decisions based on these estimations?

Planning

________ is a decision-making process that focuses on the future of an organization and how it will achieve its goals?

Temporary Immediacy

________ is a function of the interval between the time the action occurs and the onset of its consequences?

Ethnocentricity

________ is the view that your perspective is correct and the views of people in other cultures are inferior.

Functional

________ level managers are generally only involved in the development of their unit's specific operational plan

Strategic

________ management is a type of planning process in which managers, among other things, monitor results and make necessary adjustments.

Product technological changes

________ typically relate to alterations in how to make products or how to manage enterprises.

"ETHICAL STANDARDS."How can a company communicate ethical standards?

by repeatedly communicating the code in memos and company newsletters.

Borderless collaboration

iManage Worksite embodies what Mr. Panjwani calls ___?

"Borderless collaboration"

iManage Worksite embodies what Mr. Panjwani calls:

Digitizing

iManage floundered from 1999 to 2000 when the dot.com bubble burst, jeopardizing its plans to lead the world to a systematic way of storing and __________information assets.

According to Thomas Friedman, the third stage of globalization involves ________?

individuals collaborating or competing on a global basis.

Structured Interview

interviewers ask a standard set of questions of all candidates about their qualifications and capabilities can be quite valid.

Benchmarking

investigating the best practices used by your competitors and non competitors.

Planning

involves estimating future conditions and circumstances and based on these estimations, making decisions about what work the manager does and those for whom she is responsible.

Job analysis

is the determination of the scope and depth of jobs and requisite skills, abilities, and knowledge that people need to perform their jobs successfully

At risk compensation

pay that varies depending on specified conditions, including the profitability of the company, hitting particular budget, revenue, or cost savings targets for a unit, or meeting specified individual performance targets.

Tactical plans

translate strategic plans into specific goals for specific parts of the organization.

Operational plans

translate tactical plans into specific goals and actions for units of the organization.

Contingency plans

typically identify key factors that could affect the desired results and specify what different actions will be taken if changes in key events occur.

Expense Budget

typically includes all primary activities on which the unit or organization plans to spend to spend money and the amount allocated for each item during the year.

The purpose of the SAS Institute video is to help students:

understand the impact of an organization's structure and design on its workforce.