Managing Conflict and Facilitating Team Success
Conflict
A disagreement or clash between individuals or groups.
Creativity
Ability to generate innovative ideas and solutions.
Conflict Management Strategies
Approaches to resolve disputes and enhance cooperation.
Positive Effects of Conflict
Can lead to growth, innovation, and improved relationships.
Normal Conflict
Conflict is a typical part of interpersonal interactions.
Multivoting
Consensus-building method using multiple votes.
Brainstorming
Creative technique for generating ideas in groups.
Importance of Facilitation
Enhances group dynamics and decision-making processes.
Facilitator Skills
Essential abilities for effective group facilitation.
Importance of Meetings
Facilitates communication, decision-making, and collaboration.
After the Meeting
Follow-up actions to reinforce decisions made.
Collaborative Decision Making
Group approach to making decisions collectively.
Strategies for Effective Meetings
Guidelines to enhance meeting productivity and outcomes.
Facilitation
Guiding a group to achieve its objectives effectively.
Types of Meetings
Includes status updates, brainstorming, and planning sessions.
Problem People
Individuals who disrupt group dynamics or progress.
Problems with Meetings
Issues like lack of focus and poor time management.
During the Meeting
Key actions to maintain engagement and focus.
Negative Effects of Conflict
May result in stress, decreased productivity, and hostility.
Interpersonal Techniques for Preventing Conflict
Methods to reduce conflict in personal interactions.
PDCA
Plan, Do, Check, Act: iterative problem-solving cycle.
Tips for Managing Conflict
Practical advice to navigate and resolve disagreements.
Before the Meeting
Preparation steps to ensure meeting success.
Four Stages of Creativity
Process includes preparation, incubation, illumination, verification.
Sources of Interpersonal Conflict
Root causes include miscommunication and differing values.
Organizational Techniques for Preventing Conflict
Strategies implemented at the organizational level.
5-Why Analysis
Technique to identify root causes of problems.
Conflict Management Perspectives
Three views on handling conflict effectively.
Electronic Meetings
Virtual meetings conducted using digital communication tools.
