Marketing Ch. 4

Marketing Information Systems

A(n) __________ is people and processes dedicated to assessing information needs, developing the needed information, and helping decision makers to use the information to generate and validate actionable customer and market insights.

stratified random

In a __________ sample, the population is divided into mutually exclusive groups and random samples are drawn from each group.

cluster

In a __________ sample, the population is divided into mutually exclusive groups and the researcher draws a sample of the groups to interview.

Causal Research

__________ is marketing research to test hypotheses about cause-and-effect relationships.

Simple random

every member of the population has a known and equal chance of selection

Marketing research

the systematic design, collection, analysis, and reporting of data relevant to a specific marketing situation facing an organization

Ethnographic research

__________ is a form of observational research that involves sending trained observers to watch and interact with consumers in their "natural environments."

survey Research

__________ is gathering primary data by asking people questions about their knowledge, attitudes, preferences, and buying behavior.

observational research

__________ is gathering primary data by observing relevant people, actions, and situations.

Exploratory research

__________ is marketing research to gather preliminary information that will help define problems and suggest hypotheses.

Customer Insights

the fresh understandings of customers and the marketplace derived from marketing information that become the basis for creating customer value and relationships

Code of Standards and Ethics for Survey Research

The __________ outlines researcher responsibilities to respondents, including confidentiality, privacy, and avoidance of harassment.

Primary data

__________ are information collected for the specific purpose at hand.

Samples

__________ are segments of the population selected for marketing research to represent the population as a whole.

Experimental Research

__________ is gathering primary data by selecting matched groups of subjects, giving them different treatments, controlling related factors, and checking for differences in group responses.

Descriptive Research

__________ is marketing research to better describe marketing problems, situations, or markets such as the market potential for a product or the demographics and attitudes of consumers.

Customer Insight

__________ is the fresh understanding of customers and the marketplace derived from marketing information that becomes the basis for creating customer value and relationships.

competitive marketing intelligence

__________ is the systematic collection and analysis of publicly available information about consumers, competitors, and developments in the marketing environment.

Marketing research

__________ is the systematic design, collection, analysis, and reporting of data relevant to a specific marketing situation facing an organization.

Quota Sample

__________ refers to a prescribed number of people in each of several categories who are identified and interviewed by the researcher.

simple random

In a __________ sample, every member of the population has a known and equal chance of selection.

Secondary Data

information that already exists somewhere, having been collected for another purpose

internal database

A(n) __________ refers to electronic collections of customer and marketing information obtained from data sources within the company network.