MBA 631 Chapter Two

what are the six characteristics of Weberian Bureaucracy?

1. Division of labor, with clear definitions of authority and responsibility. 2. Personnel selected and promoted based on technical qualifications 3. Administrative acts and decisions recorded in writing 4. Positions organized in a hierarchy of authority 5. Managers subject to rules and procedures that will ensure reliable, predictable behavior 6. Management separate from the ownership of the organization

What are the principles Fayol created?

1. Unity of command. Each subordinate receives orders from one—and only one—superior. 2. Division of work. Managerial work and technical work are amenable to specialization to produce more and better work with the same amount of effort. 3. Unity of direction. Similar activities in an organization should be grouped together under one manager. 4. Scalar chain. A chain of authority extends from the top to the bottom of the organization and should include every employee.

what is the bureaucratic organizations approach?

A systematic approach developed in Europe that looks at the organization as a whole is the bureaucratic organizations approach, a subfield within the classical perspective. Max Weber (1864-1920), a German theorist, introduced most of the concepts on bureaucratic organizations

what is big data analytics

Big data analytics refers to technologies, skills, and processes for searching and examining massive, complex sets of data that traditional data processing applications cannot handle, with the aim of uncovering hidden patterns and correlations

Brian is a manager at Best Buy. He knows that his store will be changing rapidly because of new advances in technology. Which of the following actions should Brian take in order to motivate his employees?

Brian should train his employees and allow them to make decisions about the changes.

who is called the father of african american management?

Charles Clinton Spaulding

define employee engagement

Employee engagement is essential in even partially self-managed workplaces. Employee engagement means that people are emotionally involved in their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to the organization and its mission

After attending a management conference, your CEO tells you that he is thinking about changing your company to a bossless organization. Which of the following outcomes will you tell your CEO is likely to result from this change? Check all that apply.

Employees in the company may make better decisions than they did previously. AND The company will become more flexible in responding to consumer needs.

Who is known as the father of scientific management?

Frederick Winslow Taylor

Who developed the Gantt Chart?

Henry Gannt

define the focus on humanity of production

Management focus is on meeting human needs for greater motivation and engagement to increase effectiveness

Define the focus on things of production management

Management focus is on production efficiency via organization design and workflow systems and control

What is management science?

Management science, also referred to as the quantitative perspective, provided a way to address those problems. This view is distinguished for its application of mathematics, statistics, and other quantitative techniques to management decision making and problem solving.

what is nudge management

Nudge management applies insights from the behavioral sciences to design elements of the organization in a way that guides people toward behaviors that support organizational goals and values. New digital technology can be used to nudge people toward desired behaviors.

what is radical decentralization

Radical decentralization means that decentralization of authority is radical rather than incremental. Instead of delegating some authority to employees, the hierarchical reporting relationship between the manager and the subordinate is almost completely eliminated, and employees have full authority to make key decisions about their work.

what is the hawthorne effect?

Researchers and scholars realized that the researcher can influence the outcome of an experiment by being too closely involved with research subjects. This phenomenon has come to be known as the Hawthorne effect in research methodology.

define synergy

Synergy means that the whole is greater than the sum of its parts

define systems thinking

Systems thinking is the ability to see both the distinct elements of a system or situation and the complex and changing interactions among those elements

wha is the behavioral sciences approach

The behavioral sciences approach uses scientific methods and draws from sociology, psychology, anthropology, economics, and other disciplines to develop theories about human behavior and interaction in an organizational setting.

what is the classical perspective on management?

The classical perspective on management is the primary focus on the things of production and emerged during the nineteenth and early twentieth centuries.

Describe the tension between historical forces in management thinking

The focus on things of production vs. the focus on humanity of production pushing on the organization

what is the human relations movement?

The human relations movement was based on the idea that truly effective control comes from within the individual worker rather than from strict, authoritarian control

what is the human resources perspective

The human resources perspective maintained an interest in worker participation and considerate leadership but shifted the emphasis to considering the daily tasks that people perform. This perspective combines prescriptions for design of job tasks with theories of motivation

what is the humanistic perspective on management?

The humanistic perspective on management (primary focus on the humanity of production) emphasizes the importance of understanding human behaviors, needs, and attitudes in the workplace, as well as social interactions and group processes

what is the informal organization?

The informal organization occurs within all formal organizations and includes cliques, informal networks, and naturally occurring social groupings.

what does quants mean?

The term quants refers to financial managers and others who base their decisions on complex quantitative analysis, under the assumption that using advanced mathematics and sophisticated computer technology can accurately predict how the market works and help them reap huge profits.

what is the administrative principles approach?

Whereas scientific management focuses on the productivity of the individual worker, the administrative principles approach considers the total organization.

What is a Gantt chart

a bar graph that measures planned and completed work along each stage of production by time elapsed

what is the acceptance theory of authority

acceptance theory of authority, which states that people have free will and can choose whether to follow management orders.

define scientific management

emphasizes scientifically determined jobs and management practices as the way to improve efficiency and labor productivity.

what concepts grew out of the behaviorial sciences approach?

matric organizations, self-managed teams, ideas about coprorate culture, and management by wandering around and organization devlopment

The evolution of modern management with the classical perspective includes what subfields?

scientific management, bureaucratic organizations, administrative principles, and management scienc e

What is the earliest focus of management?

the classical perspective