metro by t-mobile
Shoppertrak
A door counter in every store to track how many customers each store receives each day.
Conversion
A statistic to track how many phones we sell compared to payments (Qpay Conversion) or foot traffic (Shoppertrak Conversion).
AS
Associate Score: The individual feedback portion of the CSAT survey customers receive
BTS
Beyond the Smartphone: These are non-phone devices such as tablets, smart watches, hotspot devices and pet trackers.
CSAT
Customer Satisfaction: A way to survey customers and figure out how satisfied they are. We use it as an overall way to describe NPS and AS.
EOD
End of Day: The report you fill out at the nightly closing of the store.
MRC
Monthly Recurring Charge: This is the rate plan a customer has on their account. It refers to how much money the customer pays per month
NPS
Net Promoter Score: Customers receive surveys with each transaction, and if they give positive feedback they are referred to as a "Promoter" and if they give negative feedback they are a "Detractor." NPS is the term used to explain the overall feedback on the store and the brand from the customer.
PSB
Premium Security Bundle: The main feature we offer to customers as it includes multiple features in a bundle.
Multi-Line
Selling more than one device at a time. A key to being successful on the sales floor.
VAS
Value Added Services: Most people refer to these as "features." They are services that add to a customers monthly plan such as insurance or international calling.
Scorecard
The way stores are scored from Metro By T-Mobile corporate.
Pickup
To remove cash from the register and secure it in the back of the store.
T Mobile REVVL 4
retail price - 119.99 upgrade - 49.99 save 70.00 promotion - free save 119.99 with new line plus sales tax size - 6.22" HD+ camera - 13MP rear and 5MP front internal - 32 GB internal memory / 2GB RAM fees- $20 charge for device upgrade Switch - free plus sales tax
T Mobile REVVL 4+
retail price - 189.99 upgrade - 129.00 save 60.00 promotion - free save 189.99 with new line, validation required w/o existing account plus sales tax size - 6.52" HD+ camera - 16MP + 5MP rear and 16MP front internal - 64GB internal memory / 4GB RAM fees- $20 charge for device upgrade Switch - switch free plus sales tax
LG Stylo 5
retail price - 239.99 upgrade -179.99 save 60 promotion -49.99 save 190 new line size -6.2" FHD Corning Gorilla Glass 3 camera -13MP rear and 5MP front internal - 32 GB internal memory / 3GB RAM/fingerprint sensor fees- $20dollar activation fee/change Switch - switch free with validation plus sales tax and activation fee or 49.99 without validation
LG stylo 6
retail price - 259.99 upgrade - 199.99 save 60 promotion - free save 259.99 new line with validation without existing account plus sales tax size -6.8" FHD+ camera - 13MP +MP wide angle + %MP rear nd 13MP front internal - 64GB internal memory / 3GB RAM / fingerprint sensor fees- $20 charge for device upgrae Switch - Free plus sales tax
T Mobile Revvl 5G
retail price - 399.99 upgrade - 299.99 save 100 promotion - 209.99 save 190 with new line, validation required w/o existing account or 239.99 without validation size -6.53" FHD+ camera - 48MP + 8MP wide + 5MP macro rear and 16MP front internal - 128GB internal memory / 6GB RAM fees- $20 charge for device upgrade Switch - switch 179.99 validation required or 209.99 without validation
