MGMT 300 Chapter 1 Assignment

from supervising individuals -> leading teams

accomplishing tasks

"W.B., are you sure that everyone in the organization reports directly to someone else? Having a scalar chain is important—employees need to know exactly where they fit in the organizational hierarchy."

admin principals

Which management perspective was shared by all in attendance at the dinner?

classical management perspective

Use the facility in the evenings, when day care needs are low, for dog-training classes that use the skills of existing staff and respond to concerns frequently expressed by customers.

high performance

Here, Jack is yelling at Samantha because she was late last week. Unfortunately, the whole office can hear. Now Samantha is not only upset, but also angry and planning to go to Human Resources to file a complaint against Jack. In this case, Jack's _______ skills failed.

human

Based on work by Abraham Maslow and Douglas McGregor, the _______ notes that job redesign is one way to help employees develop and experience greater job satisfaction.

human resources perspective

Employees do a better job of selling when they are happy at work. You make sure that you check in with employees frequently, addressing any of their concerns as soon as they arise.

humanistic management theory

The roles of ________ are critical for managers in nonprofit organizations.

leader, spokesperson, and resource allocator

Gary Kelly, CEO of Southwest Airlines, talks to a group of reservation agents to acknowledge their contributions to the company's success.

leading

from autocratic -> to empowering, sometimes bossless

leading

The activities that managers like the ________ include controlling subordinates, handling paperwork, and managing time pressures.

least

Bare Escentuals supplies major department stores; more than a thousand spa salons; more than 230 company-owned boutiques; and individual consumers directly through its website, infomercials, and catalogs. Consolidating its warehouse operations and using a software package has helped the company ship the right product to the right people through all these different channels.

supply chain management

When your manager, Novak, talks about a _____ , he means a set of interrelated parts that function as a whole to achieve a common purpose.

system

An accountant's ability to construct a balance sheet is a technical ______ skill.

technical

When conducting studies, researchers need to be careful of __________ , or the possibility that their active participation with study participants can influence the data.

the Hawthorne effect

The average human being learns, under proper conditions, not only to accept but to seek responsibility.

theory Y

The classical theory of management is a _______ approach.

things of production

What can management researchers infer based on this study

-The difference between the levels of skills needed for junior versus senior managers is greatest for business and strategic skills. -When moving from a junior to a senior management position, managers should focus on improving their technical skills. -the need for all four types of skills rises as management levels rise. -Business skills are more important than interpersonal skills for all levels of managers.

Which of the following techniques should your friend use?

-dont spend any time planning work-just do it -keep a to-do list of what needs to be done -do just one thing at a time

To manager identity

-generalist; coordinates diverse tasks -gets things done through others -a network builder -works in highly interdependent manner

From individual

-specialist, performs specific things -gets things done through own efforts -an individual actor -works relatively independently

This individual used Maslow's work as the basis for his own work defining two different types of managers.

Douglas McGregor

With Fritz Roethlisberger, he conducted the Relay Assembly Test Room experiments at the Hawthorne Electric Plant.

Elton Mayo

Which of the management theorists attending the dinner developed the idea that there are five functions of management: planning, organizing, commanding, coordinating, and controlling?

Henri Fayol

The average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition, and wants security above all.

Theory X

"For which one of these goals would a big data analytics program work well?"

Using customer records to determine the best hours for the business

American Express looks at historical transactions to predict consumer behaviors. By watching how current and past customers have used their credit, American Express can predict churn and customer loyalty.

big data analytics

Morning Star is a tomato processing plant where employees negotiate responsibilities with their peers and everyone can spend the company's money. There are no titles or promotions, and compensation is decided by one's peers.

bossless organization

"W.B., you've owned the company for a long time, but have you ever considered hiring a professional manager to oversee day-to-day operations? Professional managers can help make sure that your company follows rational, impersonal rules, which will help you to increase efficiency."

bureaucratic management

You notice that when customers have too many choices, they are less likely to make a decision about what to buy, so you tell all of your employees to bring out only three things at one time. In addition, you start to pay your employees a commission for every item that they sell.

classical management theory

Today's workplace is changing. Managers are less likely to adopt _______ leadership style. Now managers are more likely to create a _______ work environment.

command and control; flexible

Senator John McCain reviewed all of the stimulus projects approved by the U.S. government to decide which projects to include in his list of "100 Stimulus Projects That Give Taxpayers the Blues."

controlling

As 3M's product portfolio became more complicated, employees had a harder time answering questions about products, so the company implemented a software solution to make product knowledge more readily available through a corporate intranet.

customer relationship management

The Vice President of Human Resources meets with two employees who had a physical altercation last week.

decisional

from maintaining stability -> mobilizing for change

designing

Mary is a baker who makes the most beautiful and delicious cakes in town. Unfortunately, her cakes are also very expensive because for every finished cake she produces, she throws away three cakes that aren't just right. What is the best way to describe Mary's work?

effective but not efficient

To achieve greater efficiency _____ , your dad decides to mount speakers around the backyard so people can listen to music streaming from his Rhapsody account. This will be less expensive than hiring a live band.

efficiency

In North America, what was the most popular management tool in 2014-2015?

employee engagement surveys

decisional

entrepreneur, disturbance handler, resource allocator, negotiator

Management in a small business is ________ important as management in a large organization.

equally as

interpersonal

figurehead, leader, liaison

Becoming a manager means a profound transformation in the way people think of themselves, called personal _________ , which includes letting go of deeply held attitudes and habits and learning new ways of thinking.

identity

Keisha, public relations manager for the American Red Cross, does radio and newspaper interviews to share the Red Cross's message with the public.

informational

Once a month, the CEO presents a plaque to employees who are celebrating a work anniversary.

interpersonal

Emerging shortly after World War II, ___________ uses sophisticated mathematical modeling tools to solve management problems, especially those involving operations.

management science

Looking at sales reports, you realize merchandise purchased at estate sales brings in a 200% profit and sells in 2 weeks while merchandise purchased from brokers yields only a 20% profit and takes 2 months to sell. As a result, you decide to buy all of your merchandise from estate sales from now on.

management science

The skills that Jack is failing to use are important for all _______ .

managers

from conflict and competition -> to collaboration

managing relationships

informational

monitor, disseminator, spokesperson

Set up an online registration system in which customers can enter their credit card information before they bring their dog to the day care center.

more efficient

Enesto Leon, a Domino's Pizza manager, creates a schedule to determine which employees will be working on New Year's Eve.

organizing

from controller -> to enabler

overseeing work

Author Simon Rick spends time every day reading. He says, "I try to read about subjects that I'm interested in, and that usually helps me come up with ideas for stories and characters and jokes."

planning

"Have you looked carefully at your workers' movements? If you break each worker's job down into the smallest possible task, you can redesign the job to use fewer motions and make it more efficient."

scientific management

Proposed by Frederick Taylor, the _________ approach requires managers to use a rational method to develop the right tools and procedures for an individual job and then have all workers do the job in the same way.

scientific management