MGMT 308 Chapter 10 Quiz

Mediation and arbitration are common forms of ______ dispute resolution that parties in conflict can use to resolve their disagreements without going through the process of litigation.

alternative

When a negotiation process results in a contract between union employees and management about employment conditions, the negotiation process is called ______.

collective bargaining

Because negotiations are better when negotiators can see the other person's nonverbal behavior and better understand objections, ______ negotiations are preferred.

face-to-face

The ______ scale, which uses a series of pictures of several faces on a sheet of paper from very happy to unhappy or angry, can be used to measure job satisfaction.

faces

When an employee makes a formal complaint concerning pay, working conditions, or violation of some other factor in a collective bargaining agreement, the complaint is called a(n) ______.

grievance

The interactions between management and unionized employees are called ______.

labor relations

In an alternative dispute resolution, a neutral third party who helps resolve a conflict but has no authority to impose a solution to the conflict is called a(n) ______.

mediator

When one party's gain is the other party's loss, negotiation is considered a ______ game.

zero-sum

When an employee passively ignores conflict rather than resolve it, the employee is using the ______ conflict management style.

avoiding

When an employee is forced to quit the job because of severe harassment or intolerable working conditions, the termination is called ______.

constructive discharge

When conflict is personal, hurts relationships, and decreases performance, it is considered ______ conflict.

dysfunctional

A work stoppage over authorized collective bargaining issues such as pay or working conditions is called a(n) ______.

economic strike

If a manager asks her employee for an update on how the union organizing activities were going, it could appear that the manager violated the ______ NO TIPS rules for what management cannot do for labor elections.

No Threats

When an employee attempts to resolve conflict by passively giving in to the opposing side, the employees are using the ______ conflict management style.

accommodating