MGMT 309 - Exam 2 Review

UNIQLO Is a Clothing Manufacturer and Retailer with Over 800 Stores in Japan and Nearly 1,400 Stores in Other Countries. Its Casual Styles Are Priced Inexpensively, with Many Items Made from Innovative Fabrics. Some Aspects of UNIQLO's Strategy Appear to Be in Line with Porter's Differentiation Strategy, While Others Are More Aligned with Overall Cost Leadership. Selling a Large Quantity of Relatively Few Products Can Help to Increase Economies of Scale. This Tactic Is Associated with _____________.

Overall Cost Leadership

Who Sets Strategic Goals? Who Sets Tactical Goals? Who Sets Operational Goals?

President/CEO - Top Management Middle Managers Lower-level Managers

Jill believes that, because her factory manufactures handbags, tote bags, and shoes, and all three kinds of products need sewing, beading, and embroidering, the __________________ will be most efficient.

Process layout

Dogs: Sell company, Cash Cows: Take profits, Question Marks: Invest cautiously, Stars: Invest heavily

Product Portfolio Management

The Table Lists Several Goals That Might Be Set by a Restaurant Chain. Indicate the Type of Plan That Would Be Developed to Achieve Each Goal. We Will Develop Advertising Campaigns to Promote Our Community Focus. We Will Install New Refrigeration Units to Maintain the Freshness of Our Ingredients. We Seek to Partner with Farms Located in the Regions in Which We Are Located.

Tactical Operational Strategic

Jack's Coffee Shop and Three Other Mom-and-Pop Stores Formed ________ to Oppose Plans for Opening a Large Chain Store on Their Street.

a Coalition

Which term refers to the overall indicator of how well an organization uses all of its resources such as labor, capital, materials, and energy to create all of its products and services?

Total factor productivity

Given What You Know About Twitter's Plans, Which One of Twitter's Goals Listed Is a Tactical Goal?

Launch special #NFL Timeline: users can see NFL-related Tweets from people in their network, along with relevant Tweets from teams, players, coaches, press, fans, and celebrities

Jaime is considering how to best design the ___________________ of the manufacturing facility. She has to include space for storing materials, manufacturing, and storage.

Layout

Indicate the Level of Each Type of Goal, with Level 1 Being the Highest and Level 4 Being the Lowest. Operational Tactical Mission Strategic

Level 4 Level 3 Level 1 Level 2

Hair's Why transforms clients aesthetically, but it doesn't create a tangible outcome such as a good. What kind of operations take place at Hair's Why?

Service operations

Based on the information provided, the recommended corporate-level strategy is the:

Single-product strategy

Identify Types of Operational Plans

Single-use plan Standing plan

What Type of Plan Should You Create for Replenishing Supplies?

Standard operating procedure

Seattle-Based Theo Chocolate Makes Organic and Fair Trade Chocolate Bars. Its Management Team Includes CEO Etienne Patout. Suppose Patout Were Deciding on a Pricing Strategy for the Company's Chocolate Bars but No Other Company Products. This Is a _______________ Strategic Decision. To Make This Decision, Patout Would Have to Take Which of the Following Actions? Check All That Apply.

Business-Level Evaluate the Intensity of Competition and Competitors' Pricing of Candies. Evaluate What Resources the Company Has to Devote to Manufacturing and Selling Chocolate Bars. Choose One of Three Approaches for Selling Chocolate Bars: Low-Cost, Differentiation, or Focus.

A fast-food business that modifies its menu and customer service per country likely uses a _____________________ strategy.

Multidomestic

Shortcomings of Rational Decision-Making Process

Managers often make decisions not based on facts and logic. Managers may lack resources for creative solutions. Managers do not always evaluate situations logically.

Organizational Plan for Creating Competitive Advantage

Strategy

When you decide how to invest resources in your organization's operations, including its ability to make different quantities of different products and where it will make them, your most important consideration will be the organization's ________________.

Strategy

For Each Level of Management Listed Below, Indicate the Type of Goals Managers at That Level Are Responsible for Setting. Middle Management Lower-level Management Board of Directors Top Management

Tactical Operational Mission Strategic

Technology is an important consideration in effective operations management. An organization can benefit from _________________, which is the process of designing work so it can be performed by machines.

automation

Decision-Making Steps

1. Define the decision. 2. Identify the alternatives. 3. Evaluate the alternatives. 4. Select the best alternative. 5. Implement the chosen alternative. 6. Evaluate the results.

Which List of Steps Reflects the Best Order for the Planning Process?

1. Understand the environment 2. Establish the organization's mission 3. Set strategic goals 4. Design strategic plans 5. Set tactical goals 6. Design tactical plans 7. Set operational goals 8. Design operational plans

Service organizations transform resources into outputs just as manufacturing does. As manager of Hair's Why beauty salon, you have to decide how many clients can be seen by each stylist in a given day. What kind of decision is this?

A capacity decision

Groupthink occurs when a team desire for consensus overwhelms the desire to reach the best outcome. How can you minimize the potential for groupthink in your team's decision making?

Assign at least one member to play the role of devil's advocate.

Craig manages the books for the Silver Spoon restaurant. In the past, he's hand-entered charges and payments into his accounting ledger. When his accountant reviewed his records, she found several errors. Which process should Craig seek to use to address this problem?

Automation

Advantages of Group Decision Making

Better decisions usually result. Acceptance of the final decision is more likely.

Using Information in SWOT Analysis

Company strengths and weaknesses

Amara's willingness to move to a new city despite her state of uncertainty reflects her:

Curiosity

Best Team Decision-Making Approach for Subject Matter Experts

Delphi Group Technique

What is the role of 'Sensors' in an automatic control system?

Devices that detect changes in the system's output and provide input for control mechanisms

Which of the Following Factors Should Be Classified as a Threat for the Team?

During the Off-Season, Another Team in the League Signed Players Whose Skills Matched or Exceeded Those of the Current Champions.

Which Factors are Relevant for Successfully Executing Tactical Plans?

Each decision maker must have necessary information and resources.

Amish's Decision to Develop Punjab Soft Drink

Escalation

The Table Below Lists Several Steps Involved in Tactical Planning. For Each Step Listed, Indicate Whether It Is Associated with the Development or the Execution of Tactical Plans. Distribute Resources to Responsible Parties Monitor Activities Assess Outcomes Identify Human Resource Constraints Specify the Resources Available

Executing Executing Executing Developing Developing

Which One of the Goals Listed Is an Example of a Strategic Goal Twitter Might Set?

Expand globally with a focus on Latin America

When Harry addresses decisions about where products and services are created, stored, and distributed, he is addressing the ________________ aspect of operations systems design.

Facilities

Four aspects of a simple automatic control system

Feedback Information Sensors Control Mechanisms

ZombieSmith Manufactures Gaming Miniatures. Its Highly Specialized Products and Targeted Customer Base Indicate That ZombieSmith Is Using a(n) _______________ to Gain a Competitive Advantage.

Focus Strategy

GM retools its Detroit-Hamtramck factory to make electric motors and battery packs instead of engines and transmissions. The organization you work for revamps its performance evaluation and pay systems to measure and reward individual productivity. A manufacturing company makes small daily improvements in factory productivity by adjusting the workflow and processes.

Improve Operations Increase Employee Involvement Improve Operations

What Must You Do to Ensure Successful Development of the Party?

Include the party in the planning document for the United Way initiative.

Explain the concept of 'Feedback' in a control system.

Information about the output of a system that is used to make adjustments to the input

E*Trade facilitates stock transactions for its customers. Because E*Trade is a service organization, its operations process transforms resources into ___________.

Intangible output

Athena's Intuition at Taco Town

Intuition

What does 'Work Smarter, Not Harder' suggest about productivity?

It implies that efficiency and innovation play a key role in boosting productivity.

Major Barrier to Goal Setting for Enrique's Plan

Resistance to change

How Should Enrique Encourage Goal Accomplishment?

Reward those who accomplish the goal.

Family Holiday Photo Tradition

Satisficing

Mikaela's Exercise Routine Decision

Satisficing

Advantages of diversifying internationally include:

Serving more customers, expanding product offerings, locating facilities closer to customers or raw materials

Given All of the Factors Listed in the Preceding Question, What Strategy Would Make the Most Sense for the Championship Team as It Prepares for the Upcoming Season?

Sign a Free-Agent Outfielder to Bolster the Current Roster and Sign the Young Pitchers to Long-Term Contracts.

Single-Use Plan vs. Standing Plan Examples

Single-Use Plan Single-Use Plan Standing Plan Standing Plan Standing Plan

Crocs is using a _______________ strategy by focusing solely on footwear production.

Single-product

If a company uses Porter's cost leadership strategy, marketing and sales should emphasize the company's products' value as:

The good value

Why is 'Work Smarter, Not Harder' relevant for managing productivity?

This mantra implies that employees can impact production by finding process improvements instead of just increasing hours or speed.

SWOT Analysis for Strategy Formulation

strategy formulation

Many companies are committed to make quality the guiding factor in everything they do. These companies follow a widely recognized philosophy known as _______________.

total quality management

The decision Facebook made to develop a mobile gaming app is a:

Programmed Decision

Deciding whether to renew a lease or relocate involves a:

Nonprogrammed Decision

The decision you make daily about feeding your puppy is an example of a:

Programmed Decision

How can employees contribute to productivity according to the mantra?

By focusing on improving processes rather than solely relying on working longer or faster.

I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment. I protect the privacy and security of our guests, my fellow employees and the company's confidential information and assets. I am proud of my professional appearance, language, and behavior.

Conformance Reliability Aesthetics

What is the primary focus of Total Quality Management (TQM)?

Continuous improvement in all aspects of the organization

Identify Whether the Following Activities Are Examples of Business-Level or Corporate-Level Strategies.

Corporate-Level Strategy Corporate-Level Strategy Business-Level Strategy Business-Level Strategy

Dmitri Was Asked to Analyze Businesses by Classifying Them as Winners, Losers, Question Marks, Average Businesses, and Profit Producers. He Was Most Likely Using the _________________.

GE Business Screen

To best support Miles and Snow's analyzer strategy, the company should develop decision-making processes that optimize:

Goal setting

You've Decided to Give the Department with the Most Participation in the United Way Campaign a Pizza Party. When You Ask Your Supervisor for the Funding for the Pizza, What Reason Do You Give to Support Your Decision?

Goals motivate employees

In the Planning Process, What Is the Role of Tactical Goals and Plans?

Links strategy and operations

UNIQLO's common challenge during the growth stage is:

Managing inventories

Example of Evaluating Alternatives for VoxSigns Layoffs

Matt would assess each option in terms of feasibility, satisfactoriness, and consequences; considering the company's capability, financial returns, and other consequences.

When Referring to a SWOT Analysis, the Letter O Stands for _______________, and It Refers to Factors That Are ______________ to the Organization.

Opportunities External

One of Your Company's Major Competitors Recently Filed for Bankruptcy, Which Has Caused Many of Its Customers to Look for a New Supplier. This Presents Your Company with an ___________________.

Organizational Opportunity

UNIQLO Tries to Monitor Its Competitors' Actions, but Notices That One of These Competitors Seems to Shift Strategies Often and Does Not Anticipate Trends in the Environment. Which Type of Strategy Does the Competitor Appear to Have?

Reactor

You need to improve delivery time to customers. Which of the following should you do? Check all that apply.

Reduce cycle time Identify new technologies that could improve process speed through the production process.

What is the purpose of 'High-level production scheduling systems' in inventory control?

To manage the overall production schedule to optimize inventory levels and meet customer demand

Leroy is head of supply chain management for Scott's, a producer of lawn chemicals that help prevent weeds and grow healthy grass. When he procures the materials needed to produce Scott's products, he is engaged in _______________________.

purchasing management

Define 'Conformance' in the context of operations management.

Ensuring that products or services meet established standards and specifications

If you are managing inventory of finished goods, which source of control should you use?

High-level production scheduling systems

Zetsche said, 'We have the ability and determination to level with the technology of European cars and the quality of the Japanese. And we have our styling capability on top of that.' According to this statement, ________________ is the reason for the importance of quality.

competition

Netflix streams syndicated programming (programming that is developed elsewhere but that Netflix has arranged for the right to stream to viewers) and original programming (programming that Netflix plays a role in developing). Which types of inventory must Netflix have in place at any point in time to ensure it meets customer demand? Check all that apply.

Work in process Finished goods Raw materials