MGMT Chapter 3
mental ability
Refers to one's level of intelligence and can be divided into subcategories, including verbal fluency and comprehension, inductive and deductive reasoning, associative memory, and spatial orientation
mood (or emotional) contagion
The transfer of mood or emotions from one individual to others
tacit knowledge
The work-related practical know-how that employees acquire through observation and direct experience on the job.
mood
a long-lasting state of emotion
cognitive dissonance
a mental state of anxiety that occurs when there is a conflict among an individual's various cognitions (for example, attitudes and beliefs) after a decision has been made
ability
a person's talent to perform a mental or physical taks
personality
a relatively stable set of feelings and behaviors that have been significantly formed by genetic and environmental factors
emotions
a state of physiological arousal accompanied by changes in facial expressions, gestures, posture, or subjective feelings
self-efficacy
designates a person's belief that he or she has the competency to complete a job successfully -magnitude -strength -generality
attitudes
mental states of readiness learned and organized through experience
extroversion
one of the Big Five personality dimensions; it is a trait that indicates a person's outgoing sociable behavior
emotional stability
one of the Big Five personality dimensions; it is the ability to be calm, relaxed, and secure
agreeableness
one of the Big Five personality dimensions; it is the tendency to be courteous, forgiving, tolerant, trusting, and softhearted
conscientiousness
one of the Big Five personality dimensions; it is the tendency to be dependable, organized, thorough, and responsible
openness to experience
one of the Big Five personality dimensions; it reflects the extent to which an individual is broad-minded, creative, curious and intelligent
locus of control
specifies a person's belief that he or she does or does not master his or her fate
emotional intelligence (EI)
the ability to manage one's own and others' emotions in order to guide one's behavior and achieve goals
emotional labor
the effort and work to manage your emotions to keep them under control
affect
the emotional component of an attitude; often learned from parents, teachers and peer group members
cognition
this is basically what individuals know about themselves and their environment. Cognition implies a conscious process of acquiring knowledge