MGMT Chapter 3

mental ability

Refers to one's level of intelligence and can be divided into subcategories, including verbal fluency and comprehension, inductive and deductive reasoning, associative memory, and spatial orientation

mood (or emotional) contagion

The transfer of mood or emotions from one individual to others

tacit knowledge

The work-related practical know-how that employees acquire through observation and direct experience on the job.

mood

a long-lasting state of emotion

cognitive dissonance

a mental state of anxiety that occurs when there is a conflict among an individual's various cognitions (for example, attitudes and beliefs) after a decision has been made

ability

a person's talent to perform a mental or physical taks

personality

a relatively stable set of feelings and behaviors that have been significantly formed by genetic and environmental factors

emotions

a state of physiological arousal accompanied by changes in facial expressions, gestures, posture, or subjective feelings

self-efficacy

designates a person's belief that he or she has the competency to complete a job successfully -magnitude -strength -generality

attitudes

mental states of readiness learned and organized through experience

extroversion

one of the Big Five personality dimensions; it is a trait that indicates a person's outgoing sociable behavior

emotional stability

one of the Big Five personality dimensions; it is the ability to be calm, relaxed, and secure

agreeableness

one of the Big Five personality dimensions; it is the tendency to be courteous, forgiving, tolerant, trusting, and softhearted

conscientiousness

one of the Big Five personality dimensions; it is the tendency to be dependable, organized, thorough, and responsible

openness to experience

one of the Big Five personality dimensions; it reflects the extent to which an individual is broad-minded, creative, curious and intelligent

locus of control

specifies a person's belief that he or she does or does not master his or her fate

emotional intelligence (EI)

the ability to manage one's own and others' emotions in order to guide one's behavior and achieve goals

emotional labor

the effort and work to manage your emotions to keep them under control

affect

the emotional component of an attitude; often learned from parents, teachers and peer group members

cognition

this is basically what individuals know about themselves and their environment. Cognition implies a conscious process of acquiring knowledge