Mgmt Chp 3

. Stan is the owner of a small marketing firm. He designs ad campaigns that specifically target demographic groups within U.S. markets. Which demographic category currently has the largest market size? a. Baby boomers b. Generation X c. Generation Y d. Tweeners e. In-betweeners

a

An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n): a. pressure group. b. legal group. c. political influence group. d. social group. e. none of these.

a

An object, act, or event that conveys meaning to others is referred to as a: a. symbol. b. slogan. c. story. d. hero. e. culture.

a

Culture can be defined as: a. the set of key values, beliefs, understandings, and norms shared by members of an organization. b. the ability to speak different languages. c. an object, act, or event that conveys meaning to others. d. a narrative based on true events that is repeated frequently and shared by organizational employees. e. none of these.

a

Culture tends to differ between _____, but appears similar within _____. a. organizations, industries b. people, organizations c. groups, industries d. organizations, groups e. industries, geographical regions

a

In a study by Kotter and Haskett evidence is provided to support the claim that _____ is important for performance. a. managing cultural values b. leading partnerships within an industry c. surveying the external environment d. managing client relationships as boundary spanners e. empowering employees

a

In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing: a. natural resources. b. economic resources. c. financial resources. d. human resources. e. technology resources.

a

Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture? a. Visible artifacts b. Underlying assumptions c. Expressed values d. Heroes e. Ceremonies

a

Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing? a. Boundary-spanning roles. b. A flexible structure. c. Unfair practice. d. Increase planning and forecasting. e. Joint venture.

a

Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, every day consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as _____. a. boundary-spanning b. adaptive c. interorganizational d. external e. internal

a

The adaptability culture emerges in an environment that requires _____ response and _____ decision making. a. fast; high-risk b. fast; low-risk c. slow; high-risk d. slow; low-risk e. regulated; low-risk

a

What is likely to happen to organizations that pay little attention to either cultural values or business results? a. Unlikely to survive for long. b. No help for performance during hard times. c. Profitable in short run but difficult to sustain over long term. d. High performance. e. None of these.

a

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in _____ environment. a. sociocultural b. technological c. economic d. competitors e. suppliers

a

_____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization. a. Organizational environment b. Internal environment c. Task environment d. General environment e. Technological environment

a

_____ is(are) included in an organization's task environment. a. Suppliers b. Accounting procedures c. Technology d. Government e. Demographic characteristics

a

"Just Do It" is Nike's: a. ceremony. b. slogan. c. symbol. d. ritual. e. all of these.

b

. An organization's _____ is a part of its internal environment. a. customers b. salespeople c. consumer price index d. suppliers e. competitors

b

A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades? a. Technological b. Legal-political c. Task d. Sociocultural e. Economic

b

All of the following are types of corporate cultures except: a. adaptability culture. b. clan culture. c. consistency culture. d. involvement culture.

b

Companies can reduce boundaries and increase collaboration with other organizations by creating: a. flexible structures. b. interorganizational partnerships. c. new company cultures. d. new supplier connections. e. none of these.

b

Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in? a. Internal environment b. Task environment c. Work environment d. General environment e. None of these

b

Many organizations are adapting to the environment by developing more of a(n) _____ relationship rather than a(n) _____ relationship with competitors. a. adversarial, partnership b. partnership, adversarial c. strategic, competitive d. competitive, strategic e. none of these

b

Research indicates that the one factor that increases a company's value the most is: a. investment in research and development. b. people and how they are treated. c. technology investment. d. a centralized organizational structure. e. attention to values.

b

Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry's company most likely falls in which quadrant of organizational performance and culture? a. Quadrant A b. Quadrant B c. Quadrant C d. Quadrant D e. Quadrant E

b

The _____ dimension of the general environment includes federal, state, and local government regulations. a. technological b. legal-political c. economic d. sociocultural e. international

b

The _____ represents people in the environment who can be hired to work for the organization. a. competitors b. labor market c. suppliers d. customers e. government

b

The involvement culture has a(n) _____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment. a. external b. internal c. structural d. competitive e. technological

b

The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is: a. invisible artifacts. b. expressed values and beliefs. c. underlying assumptions and deep beliefs. d. dress and office layout. e. slogans and ceremonies.

b

The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is: a. invisible artifacts. b. expressed values and beliefs. c. slogans and ceremonies. d. dress and office layout. e. none of these.

b

Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend? a. Outsourcing b. Interorganizational partnership c. Adversarial orientation d. Merger e. Boundary spanning

b

Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty? a. Boundary-spanning roles b. Advertising/public relations c. Mergers/joint ventures d. Interorganizational partnerships e. All of these are a part of organizational response in adapting the organization to changes in the environment.

b

_____ environment consists of demographic factors, such as population density. a. Technological b. Sociocultural c. Legal-political d. Internal e. Economic

b

_____ is a part of Ford's, the U.S. auto manufacturer, task environment. a. Inflation rate b. Chrysler c. Securities and Exchange Commission (SEC), a government regulating agency d. Amazon.com, an online bookseller e. Ford's corporate culture

b

_____ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant. a. Merger intelligence b. Business intelligence c. Competitive intelligence d. Partnership intelligence e. Environment intelligence

b

Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing. The group condemns traditional cosmetic companies while promoting smaller, all-natural companies that do not test on animals. Animal-One can best be described as a(n):_____. a. whistle-blower b. government organization c. pressure group d. sustainable organization e. small business

c

For Southwest Airlines, all of the following can be suppliers except: a. Exxon (providing jet fuel). b. Citibank (providing finances). c. Delta Airlines (providing competition). d. Boeing (providing planes). e. All of these are suppliers for Southwest Airlines.

c

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's: a. utilizing a symbol. b. communicating its values to customers. c. using a slogan to present their values to customers and employees. d. utilizing a hero for the purpose of conveying values. e. using customers to harass the employees.

c

James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader? a. Egalitarian leader b. Totalitarian leader c. Cultural leader d. Servant leader e. Transitional leader

c

The _____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries. a. national dimension b. global dimension c. international dimension d. Japan's dimension e. U.S. dimension

c

The consistency culture has a(n) _____ focus and an orientation for a _____ environment. a. external, stable b. external, dynamic c. internal, stable d. internal, dynamic e. structural, dynamic

c

The people and organizations in the environment who acquire goods or services from the organization are: a. competitors. b. suppliers. c. customers. d. employees. e. potential employees.

c

Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change? a. Adaptability culture b. Clan culture c. Achievement culture d. Consistency culture e. None of these

c

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment? a. Figurehead b. Liaison c. Boundary-spanning d. Disturbance handler e. Leader

c

Which of these is NOT a part of an organization's general environment? a. Technological b. Economic c. Competitors d. Legal-political e. Sociocultural

c

_____ are associated with surface level of organizational culture. a. Values b. Norms c. Manners of dress d. Beliefs e. All of these

c

_____ is a narrative based on true event that is repeated frequently and shared by organizational employees. a. Symbol b. Slogan c. Story d. Hero e. Culture

c

_____ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes. a. Adaptation b. Risk c. Uncertainty d. Knowledge e. Education

c

_____ system draws resources from the external environment and releases goods and services back to it. a. Production b. Closed c. Open d. Information e. Management

c

. Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring _____ to perform boundary-spanning activities. a. top leaders b. middle managers c. line managers d. all employees e. suppliers

d

. McDonald's "I'm Lovin' It" is an example of a: a. ceremony. b. symbol. c. ritual. d. slogan. e. political activity.

d

. Symbols, stories, and heroes are important because they: a. entertain executive level management. b. address the concerns of government. c. acquaint customers to the organization. d. communicate the significant values of an organization. e. give employees something to talk about.

d

A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a: a. symbol. b. stories. c. slogan. d. hero. e. culture.

d

All of these are a part of an organization's task environment except _____. a. customers b. labor markets c. competitors d. employers e. suppliers

d

Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here? a. Sociocultural b. Competitors c. Technological d. Labor market e. Legal-political

d

Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business environment? a. Natural b. Sociocultural c. Legal/Political d. International e. Internal

d

Heroes are important to an organization due to the fact that they: a. exemplify key values of the organization. b. exemplify a strong corporate culture. c. serve as examples to other employees. d. all of these. e. none of these.

d

Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings? a. General environment b. Task environment c. Economic environment d. Internal environment e. Political activity

d

Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess? a. Adaptability culture b. Achievement culture c. Consistency culture d. Involvement culture e. Matrix culture

d

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension? a. Sociocultural dimension b. Legal-political dimension c. Economic dimension d. Technological dimension e. Corporate culture dimension

d

The environments in which businesses operate are increasingly _____, requiring managers to be ready to react and respond to even subtle environmental shifts. a. static b. universal c. constant d. dynamic e. traditional

d

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the: a. legal-political dimension. b. sociocultural dimension. c. technological dimension. d. economic dimension. e. task dimension.

d

When two or more organizations combine to become one, it is referred to as a: a. joint venture. b. flexible structure. c. mechanistic structure. d. merger. e. inorganic venture.

d

Which of the following cultures values and rewards a methodical, rational, orderly way of doing things? a. Achievement culture b. Involvement culture c. Accomplishment culture d. Consistency culture e. Adaptability culture

d

Which of the following dimensions of the general environment includes all elements that occur naturally on earth? a. Sociocultural dimension b. Technological dimension c. Economic dimension d. Natural dimension e. Environmental dimension

d

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates? a. Legal-political dimension b. Economic dimension c. Technological dimension d. Corporate culture dimension e. Sociocultural dimension

e

A _____ represents a phrase or sentence that succinctly expresses a key corporate value. a. symbol b. stories c. culture d. hero e. slogan

e

A high-performance culture is based on all of the following except: a. solid organizational mission. b. shared adaptive values. c. individual employee ownership of bottom-line results. d. individual employee ownership of organization's cultural backbone. e. singular focus on business results.

e

In a joint venture between large and small businesses, large businesses can provide all of the following except: a. sales staff. b. research staff. c. financial resources. d. distribution channels. e. top level management.

e

In the current external business environment, which of the following is true? a. Corporate culture defines success. b. The business environment is static. c. Companies are more adversarial than ever before. d. Mergers are declining. e. Joint ventures are on the rise.

e

SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment? a. Customers b. Competitors c. Labor market d. Culture e. Suppliers

e

The _____ environment represents the outer layer of the environment and affects organizations _____. a. task; indirectly b. general; directly c. internal; directly d. internal; indirectly e. general; indirectly

e

The internal environment within which managers work includes all of the following except _____. a. corporate culture b. production technology c. organization structure d. physical facilities e. labor market

e

Which of the following would be considered a visual representation(s) of a company's corporate culture? a. All department heads have an executive office. b. Each department has an award plaque for employee of the month. c. All employees are dressed in professional business attire. d. Top level executives drive company owned sports car. e. All of these.

e

_____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises. a. Mission statement b. Vision statement c. Competitive intelligence d. Employee training e. Corporate culture

e