MGMT exam 2 study questions

An evaluation tool that collects feedback from manager, peers, direct reports, and customers is called ______.

360 assessment

When BA Products managers assume that BA employees will change if they know they will otherwise face negative consequences, it refers to which of the following?

Deficit-based change

According to Mintzberg, which of the following are decisional roles?

Entrepreneur, disturbance handler, and negotiator.

_____ entitles eligible employees to take up to 12 weeks of unpaid, job-protected leave in a 12-month period for specified family and medical reasons.

FMLA of 1993

Human resource management includes the leadership and facilitation of all the following key life cycle process areas EXCEPT:

Financial management and compliance

Which of the following describes an officially defined set of relationships, responsibilities, and connections that exist across an organization?

Formal organization

ABC Products is interested in understanding if new firms were coming into their market. ABC should use which of the following strategic analysis tools?

Porter's 5 Forces

All the following best practices illustrate the key steps for effective recruiting of key leadership hires EXCEPT:

Specify the compensation

Which of these represents a kind of change that is necessary for an organization to achieve the focus it needs to make needed transfer missions and work it does feel to stay competitive in the current or larger organization, larger market environment, or societal environment?

Strategic change

Which term describes the set of activities that firm managers undertake in order to try to put their firms in the best possible position to compete successfully in the marketplace?

Strategic management process

_____ is (are) the big-picture goals for the company.

Strategic objectives

Which of the following is true for BCG Matrix?

The BCG Matrix is not applicable for firm's that operate in one business unit.

Jay Patel is the HR manager at BNB Manufacturing. Jay wants to establish the pay-for-performance structure at BNB. In these efforts, Jay's boss tells him to include the design of a merit matrix that ties employee annual pay increases to performance as well as the design of a short-term bonus matrix and a long-term bonus pay-for-performance strategy. Jay should focus on which of the following step in the framework to address these issues?

Update compensation processes with new pay for-performance elements.

In buying an existing business, the prospective buyer should ask questions about the operation of the business. Which of the following would be an inappropriate question to ask?

What are you going to do with the down payment?

Positive mood has been shown to:

be associated with interpersonal competence and more effective functioning as a leader

All of the following are examples of disadvantages associated with the ownership of a small business EXCEPT:

being your own boss

Kirby Frigo has opened a dog grooming business. Frigo, like other small business owners, probably will experience:

burdensome government regulations

According to the BCG Matrix, business units that have high market share but are in a market that is not growing are called ______.

cash cows

Which of the following refers to the scenario when an organization concentrates resources in only a one or very few locations, or only a few individuals are authorized to make decisions about the use of resources?

centralization

The interactive nature of management means that most management work is

conversational

Garden Tools, Inc. (GTI) offers customers its product or service at a lower price than its rivals can. GTI can be described as utilizing which of the following strategy?

cost-leadership strategy

When power or influence within an organization flow to individuals or leaders who have the ability to help an organization or group handle challenges, the leadership influence is one based on:

critical contingencies

Jill Hansom borrowed $40,000 from a credit union to start a company that makes and sells peach salsa. Hansom used _____ financing.

debt

A Theory X leader would be more likely to exercise which of the following leadership styles?

directive autocrat

According to the BCG Matrix, business units that are doing poorly in a low growth market are called ______.

dogs

With growing dissatisfaction with performance management processes, Agile Manifesto was developed by software developers and emphasized principles of all of these EXCEPT:

emotional intelligence.

At BAC Toys, employees go through hiring and onboarding, to performance management and talent development, all the way through to transitions such as job change and promotion, to retirement and exit. This is called ______.

employee life cycle

World at Work defines a total rewards strategy as the six elements of total rewards that collectively define an organization's strategy to attract, motivate, retain and engage employees. Which of the following is NOT an element of this total rewards?

employee life cycle

In the role of ______, managers seek to improve their businesses, adapt to changing market conditions, and react to opportunities as they present themselves.

entrepreneur

The weakest levels of MBO appear to manifest themselves when top management is too involved.

false

As the Chief Executive Officer (CEO) of Organic Foods International, Rebecca signs major contracts with various food suppliers as well as many legal documents. Rebecca is playing the role of a

figurehead

One of the advantages of owning a small business is:

flexibility

XY Deliveries, a package delivery company, is organized as XY North, XY South, XY East, XY West, and XY Central divisions in the United States. Which of the following best describe the structure at XY Deliveries?

geographic structure

A ____ is something that a firm is trying to accomplish.

goal

The two primary goal characteristics that enhance the motivating power of goals are:

goal specificity and goal difficulty

The coupling of domain and goal planning results in:

hybrid planning

Which of the following represents the level of strategy concerned with the large-scale actions involved in entering a brand-new geographic market?

international strategy

Lachlan Stuart is employed by International Paper, a company that values his vision and creativity. To stay ahead in a very competitive industry, International Paper gives Stuart, and his division has almost complete autonomy to develop innovative and effective communications. Stuart is an example of a(n):

intrapreneur

A way to assess the effects of planned action with a way to view continuous improvement by integrating organizational learning into the planning process is:

the Deming Cycle

Who provides the start-up financing for the majority of new small businesses?

the business owner and his or her family and friends

The major determinant of the most effective style of leadership will be:

the follower's personality

Organizations tend to increase the amount of planning and control closer to the point of execution when:

the market is stable and not complex

All of the following are key components of the leadership process EXCEPT:

the vision statement

The type of leadership most appropriate when major changes are needed in an organization would be:

transformational

The question, "What are the distinguishing characteristics of effective leaders?" sparked what approach to the study of leadership?

trial approach to leadership

Repeated failures to gain personal control may cause workers to develop what has been called learned helplessness.

true

To react to change more easily and develop products consumers want, managers and consultants engage in environmental scanning.

true

_______ change is unintentional and is usually the result of informal organizing.

unplanned

"V" in VRIO refers to which of these?

value

_____ is financing obtained from investment firms that specialize in financing small, high-growth companies and receive an ownership interest and a voice in management in return for their money.

venture capital

Kotter studied a number of successful general managers over a five-year period and found that they spend most of their time

with others

Hannah Li wants to quit her job as a legal secretary and start her own small business. She knows that she will be successful if she can find the right idea. Where can Li look for ideas for her new business?

Her interest in the history of Asian art Problems she noticed in her old job Other businesses in other regions of the country Suggestions from her family All of the above

Jay Patel is the HR manager at BNB Manufacturing. Jay wants to establish the pay-for-performance structure at BNB. Jay's boss tells him that if any of BNB's current human resources and compensation policies conflict with pay for performance, they should be reviewed and changed. Jay should focus on which of the following step in the framework to address these issues?

Identify any gaps that exist in the current processes.

According to the evolution of HR work, ______ focused on the design of innovative HR practice areas such as compensation, learning, communication, and sourcing.

wave 2

According to the evolution of HR work, in _____, HR continues to be a partner to the business, but has also become a competitive practice for responding to external business conditions.

wave 4

The mission statement takes the ____ of a vision statement and gives a broad description of _____ the firm will try to make its vision a reality.

why; how

Which of these refers to the increasing competition for recruiting?

war for talent

Which of the following represent a model specifically designed as an abundance-based, bottom-up, positive approach?

Appreciative Inquiry (AI) model

Which of the following describe customer relations and marketing activity?

At ABC Accounting, Inc. Margo's primary responsibility is to attract and retain new clients.

____ is a process in which the performance standard is based on another firm's superior performance.

Benchmarking

Jay Patel is the HR manager at BNB Manufacturing. Jay is interested in establishing the pay-for-performance structure at BNB. Which of the following should be the final step in establishing this framework Jay should focus on?

Communicate and train managers and employees on the pay for-performance philosophy and process changes.

Which of these refers to small refinements in current organizational practices or routines that do not challenge, but rather build on or improve, existing aspects and practices within the organization?

Incremental change

Which of the following describe environmental scanning activity?

Julie, a marketing manager at TTY Tools, continually watches for changes in the business environment and monitor business indicators such as economic indicators and business cycles.

Which of the following model of change proposed the sequence of "Unfreeze, Move, Refreeze"?

Lewin's Change Model

The variables measured in BCG Matrix are:

Market share; market growth

In which structure an organization has multiple reporting lines of authority for employees?

Matrix structure

Jason has expertise in change management processes. Jason can be classified as a(n) ______.

OD consultant

_____ refers to the constant shifts that occur within an organizational system.

Organizational change

______ is a tool that reminds managers to look at several distinct categories in the macro environment.

PESTEL

The managerial grid developed by Blake and Mouton suggests:

a high concern for production and people is universally the most effective

Classical management thinking advocates:

a separation of planning and doing

"A" in SMART Framework refers to which of these?

achievable

Many classic entrepreneurs are _____ who start small and plan to keep their business small.

micropreneurs

Which of these takes the why of a vision statement and gives a broad description of how the firm will try to make its vision a reality?

mission statement

Which of the following represents the label for a field that specializes in change management?

organizational development

Although HR is responsible for creating and facilitating the performance management processes, it is the ______ that need to strongly support the process and communicate the linkage of performance management to overall organizational goals and performance.

organizational managers

Plans have which of the following basic components?

outcome and action statements

Once small businesses hire employees, they can _____ to increase job satisfaction and retain their employees.

provide comfortable working conditions share profits with employees offer flexible working hours provide employee benefit programs do all of the above

A leader who operates from a base of power where others want to associate with or be accepted by him or her is called:

referent power

When followers' form of compliance is one of "how much am I getting," or "how much should I give," the base of power is probably:

reward power

A _____ strategy is a strategy for a company to maintain its current income, market share, or geographic reach.

stability

A leader who wants to communicate a vision in such a way that it provides meaning will likely use:

storytelling

Performance management can be tracked back to which of these?

The U.S. military's merit rating system

Jeff Arnold and Reggie Bradford created WebMD, an Internet provider of health care information. During the development of this high-growth company, Arnold and Bradford attracted a group of investors who purchased stock in their company and provided them with ______ financing.

equity

Navim Jain sold stock to investors in order to finance Sparkart, LLC, a company that markets software to track how many times music is played and shared among peers. Jain used _____ financing.

equity

Research evidence suggests that which one of the following bases of power is the most effective in terms of its impact upon follower commitment, motivation, performance, satisfaction, and group effectiveness?

expert

In the context of Porter's model, a substitute is the similar products like rivals.

false

A firm's _____ is the progression of activities it undertakes to create a product or service that consumers will pay for.

value chain

Which of these is an expression of what a business's founders want that business to accomplish?

vision statement

Gord Larose and his friend David Allan worked in Ottawa at Nortel Networks, a giant telecommunications-equipment maker. One Friday afternoon, over a few beers in Larose's kitchen, they dreamed up a scheme for renting software over the Internet. Instead of quitting their jobs, they reported to work on Monday, explained their plan to their boss, and began working to make their idea a reality. Four years later, their idea has evolved into an important division of Nortel called Channelware. Larose and Allan are examples of:

intrapreneurs

Venture capital:

is financing obtained from investment firms that specialize in financing small, high-growth companies

The great man theory of leadership basically states that:

leaders are born

Which of these is the process of planning and implementing actions that will lead to success in competition?

strategy

Suppose that an organization decides to switch from a five-day forty-hour workweek to a four-day forty-hour workweek. This major plan would require:

supportive plans

At _____ stage of the organizational life cycle, it becomes appropriate to introduce mechanistic structures that support the standardization and formalization required to create effective coordination across the organization.

survival and early success

In the ____ phase of the organizational life cycle, the organization expands, and the hierarchy deepens, now with multiple levels of employees. Lower-level managers are given greater responsibility, and managers for significant areas of responsibility are identified.

sustained success

The path-goal theory of leadership includes all of the following EXCEPT:

the modification of the situation to fit the predominant style of leadership

Research evidence on the managerial grid supports which of the following statements?

there is no universally effective style of leadership

When a Sally assesses the external competitive environment facing her firm, she labels anything that would make it harder for her firm to be successful as a(n) _______.

threats

All of the following are reasons for formulating plans EXCEPT:

to offset certainty