MGMT Midterm 1

Brad's financial advising firm uses an intelligence test to screen prospective employees. The test has an adverse impact on minority applicants because the pass rate for the minority group is less than about a. 80 percent b. 80 percent of the pass rate for all other employees in the firm c. 80 percent of the pass rate for the rest of the bargaining unit d. 80 percent of the pass rate for the majority group members e. 80 percent of the national pass rate

80 percent of the pass rate for the majority group members

As more companies become multi-national corporations, the need for ____ leadership has increased. a. substitutes for b. charismatic c. transformational d. political e. cross-cultural

cross cultural

A ____ organization is one in which decision making is delegated as far down the chain of command as possible. a. delegated b. coordinated c. decentralized d. departmentalized e. specialized

decentralized

Gore Associates has no titles, differences in offices or dress. Gore's structure is a. specialized. b. delegated. c. decentralized. d. departmentalized. e. centralized.

decentralized

Which of the following is part of the internal environment of organizations? a. Employees b. Regulators c. Influence groups d. Customers e. Suppliers

employees

Which of the following is a primary factor in distinguishing among different types of groups? a. Size b. Type of leader involved c. Organizational level d. Goal or purpose e. None of these.

goal or purpose

Standards used in organizational control are most like a. policies. b. strategies. c. goals. d. rules. e. standing plans.

goals

The means by which a labor agreement is enforced is the a. grievance procedure. b. union rights clause. c. management rights clause. d. union security clause. e. strike/lockout clause.

grievance procedure

A scientist in the R&D department who is capable of making an important discovery possesses which type of power? a. Referent b. Expert c. Reward d. Coercive e. None of these.

expert

Andrea has a PhD in organizational psychology and fifteen years consulting experience. Her primary power is a. legitimate. b. technological. c. expert. d. referent. e. coercive.

expert

Karl is fond of saying 'remember, half the doctors you see graduated in the bottom of their class.' Karl is attempting to limit the ____ power of physicians. a. expert b. legitimate c. referent d. reward e. coercive

expert

the primary purpose of the management process is to: a. develop organizational goals and make logical decisions. b. organize the various functions in a logical manner. c. ensure that all employees are working together effectively. d. achieve organizational goals efficiently and effectively. e. make sure things go as planned.

achieve organizational goals efficiently and effectively

lynne is responsible for training a south brunswick school district. her job requirements are not associated with any particular management specialty. Lynne is working in what functional area? a. Operations b. Finance c. Production d. Marketing e. Administration

administration

Which of the following focuses on the management of the entire firm as opposed to the jobs of individual workers? a. Contingency theory b. Scientific management c. Administrative management d. Theory X e. Hawthorne studies

administrative management

For a company such as Johnson & Johnson that makes personal care products, medications, and medical supplies, which of the following would be considered as customers? a. Hospitals b. Pharmacies c. Families d. Doctors e. All of these.

all of these

Managing organizational culture is likely to become more difficult when a. the firm has recently undergone a merger. b. management has no clear idea of the desired culture. c. the firm has recently suffered from poor performance. d. All of these. e. Only when "the firm has recently undergone a merger" and "management has no clear idea of the desired culture."

all of these

Potential outcomes of licensing agreements are a. increased profits. b. prolonged profitability. c. inflexibility. d. franchising. e. Any or all of these.

all of these

Under U.S. law, it is illegal for a U.S. firm operating in a foreign country to pay bribes to get what it needs. Natives of some of those same countries consider the payment of bribes to be perfectly acceptable. Which of the following influences may account for this difference? a. Cultural differences b. Family influences c. Religious influences d. Value systems e. All of these.

all of these

Which of the following could be considered a "customer"? a. A college cafeteria b. A local hospital c. A retailer such as Target d. Your family e. All of these.

all of these

Which of the following is an example of an owner of a business? a. Individual investors who buy stock in that business b. Partners c. People who have legal property rights to that business d. Individuals who finance and start up a new business e. All of these.

all of these

Which of the following would you observe if you wanted to determine an organization's culture? a. The physical appearance of the organization's facilities b. The level of formality or informality in communication c. Employees' dress and demeanor d. The types of stories workers tell about their job experiences e. All of these.

all of these

which of the following involve management? a. Jacques reorganizes his department. b. Jorge plans his company's holiday party. c. Annabelle introduces the CEO at the annual board meeting. d. Su-Lin monitors and enforces her company's policies regarding personal use of the Internet. e. All of these.

all of these

which of the following is an example of an organizational goal? a. Profit b. Innovation c. Security d. Social responsibility e. All of these.

all of these

which of the following persons is a manager? a. Barack Obama, President of the United States of America b. Dan Issel, coach of the Denver Nuggets, a professional basketball team c. Linda Kaplan Thaler, chief creative officer of Kaplan Thaler Group d. Dorothy Cann Hamilton, CEO of the French Culinary Institute e. All of these.

all of these

France charges taxes on American fruits and vegetables that are sold in France. This is a. a joint venture. b. licensing. c. an export tariff. d. an import tariff. e. a strategic alliance.

import tariff

A(n) ____ strategy requires little initial investment, is heavily regulated, and provides little opportunity to modify products for local conditions. a. importing/exporting b. licensing c. joint venture d. direct investment e. global sourcing

importing/exporting

Wine produced in California and sold in France is an example of a. importing/exporting. b. licensing. c. a joint venture/strategic alliance. d. direct investment. e. global outsourcing.

importing/exporting

Scientific management focuses on a. improving the efficiency of the individual worker. b. managing the overall organization. c. using capital more efficiently. d. enhancing the social aspects of the workplace. e. creating mathematical models of organization processes.

improving the efficiency of the individual worker

Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator? a. Conceptual b. Technical c. Interpersonal d. Analytic e. Diagnostic

interpersonal

Winston interacts with his subordinates with ease, but he is often intimidated and uncomfortable with his superiors. Winston needs to develop his ____ skills. a. time-management b. communication c. interpersonal d. conceptual e. diagnostic

interpersonal

The classical management perspective consists of a. scientific management and administrative management. b. management science and scientific management. c. behavioral management and the operations management. d. contemporary management and behavioral management. e. contingency management and universal management.

scientific management and administrative management

Sony is the first consumer electronics maker with a Google feature built into its TV sets. Sony and Google are an example of a(n) a. strategic partner. b. importer. c. franchise. d. customer. e. competitor.

strategic partner

Initially, Apple and AT&T had an agreement that allowed iPhones to only operate on AT&T networks. The two companies were a. competitors. b. suppliers. c. board of directors. d. strategic partners. e. regulators.

strategic partners

Leading involves each of the following EXCEPT a. understanding individual and interpersonal processes. b. motivating and influencing others. c. technical understanding and control. d. interpersonal relations and communication. e. managing work groups and teams.

technical understanding and control

The ____ environment of a business that manufactures top-of-the-line cabinets includes computer- assisted design software that helps to convert wood and people's ideas into lovely, functional cabinets. a. legal b. sociocultural c. technological d. political e. economic

technological

The task environment includes all of the following EXCEPT a. competitors. b. technology. c. regulators. d. customers. e. strategic allies.

technology

Things that disrupt the communication process are called a. miscommunication. b. semantics. c. decoding. d. noise. e. None of these.

noise

Which of the following best represents an objective and unbiased view of political behavior in organizations? a. "It's bad for organizations but necessary for managers to get ahead." b. "It's bad for the people who engage in it but has good outcomes for organizations." c. "It is good for organizations because it makes them tougher competitors." d. "It can be good or bad for organizations, depending on the manager's intentions." e. None of these.

"It can be good or bad for organizations, depending on the manager's intentions."

Which of the following best represents the view of political behavior in organizations that is most commonly held by individuals? a. "It is good for organizations because it makes them tougher competitors." b. "It can be good or bad for organizations, depending on the manager's intentions." c. "It's bad for organizations but necessary for managers to get ahead." d. "It's bad for the people who engage in it but has good outcomes for organizations." e. None of these.

"It's bad for organizations but necessary for managers to get ahead."

When Continental Airlines took employees outside the headquarters building in Houston to watch the firm's old policy manuals be set on fire by corporate managers, the company was trying to a. revitalize its culture. b. shock employees into changing their behavior. c. create more office storage space. d. All of these. e. "revitalize its culture" and "shock employees into changing their behavior."

"revitalize its culture" and "shock employees into changing their behavior."

When an organization produces 100 units of output for 10 hours of direct labor, what is its labor productivity index? a. 0.1 b. 10 c. 1000 d. 100 e. None of these.

10

The International Organization for Standardization requires firms to document the impact of operations on the environment. The standards are called ISO a. 9000. b. 2000. c. 9000: 2000. d. 14000. e. None of these.

14000

If a credit-card company that hires telemarketers to call prospective customers to try to sell them on a new credit card gives these telemarketers a

2.00 bonus for every fourth application the company receives from their phone solicitation, this is an example of which type of reinforcement schedule? a. Fixed-ratio b. Fixed-interval c. V ariable-interval d. V ariable-ratio e. None of these.$fixed ratio

In 2007, the EU had ____ countries. a. 17 b. 12 c. 25 d. 22 e. 27

27

When a manager is evaluated by his or her superiors, peers, and subordinates, this is known as a. employment at will. b. 360-degree feedback. c. recency error. d. halo error. e. All of these.

360 degree feedback

The Age Discrimination in Employment Act forbids discrimination against workers above which of the following ages? a. 40 b. 45 c. 50 d. 55 e. None of these.

40

Where would you expect to find the following information: "ACME Insurance Company has

450 million dollars worth of assets"? a. Balance sheet b. Current liability c. Fixed asset d. Net income e. Stockholder's equity $balance sheet

When General Mills entered the yogurt market by buying Yoplait, it stated that it wanted to achieve sales of

50 million in five years. It was a. attempting to control its external environment. b. attempting to be timely with its controls. c. integrating planning with control. d. relying on bureaucratic controls. e. None of these. $integrating planning with control

A basketball coach has been told that she will get a

50, 000 bonus if her team wins the NCAA championship. She has also been informed that she will be fired if she does not get her team into the 64-team championship tournament. Which motivation theory is her university's athletic director most likely using? a. Equity theory b. Maslow's needs hierarchy c. Two-factor theory d. Expectancy theory e. None of these.$expectancy theory

Which of the following includes nonverbal communication? a. An e-mail message b. A Skype video conference c. A legal contract d. iTouch e. cell phone conversation

A Skype video conference

Which of the following is NOT an example of an individual who is leading? a. A person identifying detailed steps b. A person delegating authority c. A friend convincing you to accept a date d. A person planning detailed evaluations e. A person establishing timetables

A friend convincing you to accept a date

Which of the following is a true statement about the relationship between organizational life cycle and organization design? a. Later stages of the life cycle are characterized by rapid growth and the resulting lack of attention to organization design. b. Younger organizations are more likely to be decentralized and specialized. c. As organizations mature they become more formalized and mechanistic. d. All of these e. Only "later stages of the life cycle are characterized by rapid growth and the resulting lack of attention to organization design" and "younger organizations are more likely to be decentralized and specialized."

As organizations mature they become more formalized and mechanistic

Which of these is a correct comparison of large and small businesses? a. Big businesses create more new jobs than small businesses. b. Big businesses are less efficient at producing and delivering specialty products than small businesses. c. Small businesses show consistently lower profit margins than big businesses. d. Big businesses outnumber small businesses by a wide margin. e. Small business formations are on the decline, but the rate for big businesses is increasing.

Big businesses are less efficient at producing and delivering specialty products than small businesses

Which of the following is a true statement? a. Buying an existing business, rather than creating one from scratch, frees the entrepreneur from the prior owner's errors. b. Buying an existing business is less risky than starting a new business from scratch. c. Most entrepreneurs buy an existing business, rather than starting a new business from scratch. d. All of these. e. Only "buying an existing business, rather than creating one from scratch, frees the entrepreneur from the prior owner's errors" and "buying an existing business is less risky than starting a new business from scratch."

Buying an existing business is less risky than starting a new business from scratch

One of the major tasks for movies like The Chronicles of Narnia is to create costumes for various species that reflect the mythical persona and that can be worn by humans for lengthy periods of time. ____ could be used to speed up the development process. a. Automation b. Robotics c. Mass-production assembly line d. CAD e. Flexible manufacturing systems

CAD

For a major project for his employer, Jason wants to choose the management consulting team that will give his employer the best outcome. Which decision criteria should Jason use to maximize effectiveness? a. He should choose the team with the lowest expenses. b. He should choose the team that can complete the project the quickest. c. He should choose the team that has the most knowledge and experience. d. Can't decide⎯None of these criteria are likely to lead to effectiveness. e. Can't decide⎯Jason needs to know which criteria are most important to his employer.

Can't decide⎯Jason needs to know which criteria are most important to his employer

The text notes that what we now call operations management was once called production management and implies that there are several reasons for the change in definition. Which of the following is NOT one of those reasons? a. The decline in manufacturing in the United States in recent years b. Changes in manufacturing processes such as the increased use of robots and other computer-based technology c. The increase in the size and importance of the service sector in the U.S. economy d. Drastic increases in foreign competition and the subsequent effects it has had on U.S. firms e. The fact that many of the tools and techniques used in manufacturing can also be used in the service sector

Changes in manufacturing processes such as the increased use of robots and other computer-based technology

Your employees have been "getting away" with questionable practices for the last several years, and you would now like to enforce behavior that adheres to higher standards. Which of the following is the most likely to produce effective long-term results? a. Punish the behavior until it disappears. b. Use extinction to get rid of the behavior. c. Use punishment to get rid of the undesirable behavior and then positively reinforce the desired behavior. d. Combine extinction of the undesired behavior with positive reinforcement of the desired behavior. e. Use avoidance on the undesirable behavior and positive reinforcement of the desired behavior.

Combine extinction of the undesired behavior with positive reinforcement of the desired behavior

Which of the following is NOT considered to be a form of personal electronic technology? a. DSS b. Laptop computer c. Smart phone d. iPad e. iTouch.

DSS

____ control is characterized by ____ rules and a(n) ____ structural arrangement. a. Decentralized; formal; organic b. Decentralized; informal; organic c. Bureaucratic; informal; mechanistic d. Bureaucratic; formal; organic e. None of these.

Decentralized; informal; organic

According to Vroom's decision tree approach, what is the best measure of decision effectiveness? a. Concern for production and concern for people b. Availability of information and how structured the situation is c. The decision style used d. LPC score and situational favorableness e. Decision quality and subordinate acceptance of the decision

Decision quality and subordinate acceptance of the decision

Which of the following organizations creates form utility? a. Merrill Lynch b. Wendy's c. U.S. Postal Service d. Dell e. Continental Airlines

Dell

Which of the following is characteristic of the U-form design? a. Low requirement for coordination across departments b. Least effective for small organizations c. Responsibility for coordination and integration delegated to lower levels of management d. Departmentalization based on the kind of work being done e. Characterized by product teams

Departmentalization based on the kind of work being done

Idalia works as an entry-level consultant at a management consulting firm. Partners in the firm make about 10 times more salary than do entry-level consultants. Which principle of reward systems is her employer violating? a. Meet the needs of individuals for basic necessities b. Pay rewards comparable to other organizations' rewards c. Distribute rewards fairly throughout the organization d. Recognize that different people need different rewards e. All of these

Distribute rewards fairly throughout the organization

Which of the eight dimensions of quality refers to a measure of product life? a. Reliability b. Durability c. Serviceability d. Features e. Perceived quality

Durability

Eufronio is an executive. Each morning he gets a copy of all the major newspaper articles about his company and its competitors. The type of system he is using is a(n) a. expert system. b. intranet. c. TPS. d. MIS. e. ESS.

ESS

In terms of the number of new jobs formed each year, how does small business compare with big business? a. They create about the same number each year. b. Entrepreneurial business success, more than business size, accounts for most new job creation. c. Small business creates more than 99 percent of the new jobs. d. Big business creates more than double the number of new jobs that small business creates. e. Big business is responsible for nearly all the new jobs created.

Entrepreneurial business success, more than business size, accounts for most new job creation

What is the most important idea for managers to remember from equity theory? a. Over-rewarded employees perform best. b. Under-rewarded employees perform best. c. For rewards to motivate employees, employees must perceive them as being fair. d. Employees must consider their inputs equal to the inputs of their "comparison other." e. Employees must consider their outcomes equal to the outcomes of their "comparison other."

For rewards to motivate employees, employees must perceive them as being fair

Which of the following combinations of group performance norms and cohesiveness is best from the manager's point of view? a. Low cohesiveness/low norms b. Low cohesiveness/high norms c. High cohesiveness/low norms d. High cohesiveness/high norms e. All of these.

High cohesiveness/high norms

Given the environment in which organizations must function today, which of the following statements about human resource management (HRM) is FALSE? a. HRM should have an important place because of the complex legal environment. b. HRM should be a part of the strategic planning process. c. HRM should be left to line managers because they know their people best. d. HRM should be viewed as a means of significantly increasing productivity. e. Human capital reflects the organization's investment in attracting, retaining, and motivating an effective workforce.

HRM should be left to line managers because they know their people best

Palash believes that the more he studies the better his grade will be. Which of the following is true for Palash? a. His efforts are low. b. His performance-to-outcome expectancy is high. c. The sum of his outcome valences is high. d. His effort-to-performance expectancy is high. e. None of these.

His effort-to-performance expectancy is high

Which of the following is an example of a company that has identified a new market? a. Lonnie Johnson develops the Super Soaker, the world's most successful water gun. b. Low-dose Bayer aspirin introduced into the Chinese market. c. Coca-Cola introduces another low calorie soft drink. d. Kroger supermarkets add a new line of cosmetics for teens to its shelves. e. Purina introduces a new package design for its dog food.

Low-dose Bayer aspirin introduced into the Chinese market

Bernard Madoff manipulated clients and enjoyed doing it. He showed a lot of the personality trait ____. His fellow prisoners might not appreciate it now. a. self-esteem b. conformity c. Machiavellianism d. authoritarianism e. risk propensity

Machiavellianism

In what practical order should an organization develop its goals? a. Mission, operational, strategic, and tactical b. Strategic, tactical, mission, and operational c. Mission, tactical, strategic, and operational d. Tactical, strategic, mission, and operational e. Mission, strategic, tactical, and operational

Mission, strategic, tactical, and operational

Which of the following is an accepted technique for minimizing groupthink in group decision processes? a. Use of a devil's advocate b. Use of critical evaluation of alternatives c. Use of a dominant personality d. All of these. e. Only "use of a devil's advocate" and "use of critical evaluation of alternatives."

Only "use of a devil's advocate" and "use of critical evaluation of alternatives."

Product-service mix decisions address which of the following issues? a. Which products to offer b. How many different products to offer c. What quantity to produce of a product d. All of these. e. Only "which products to offer" and "how many different products to offer."

Only "which products to offer" and "how many different products to offer."

Which of the following is classified as a partial productivity ratio? a. Labor productivity ratio b. Energy productivity ratio c. Total factor productivity ratio d. All of these. e. Only labor productivity ratio and energy productivity ratio

Only labor productivity ratio and energy productivity ratio

In which of the following theories can leadership behavior be focused on relationships with people and on work performance at the same time? a. Ohio State studies b. Leadership Grid c. Michigan studies d. All of these e. Only the Ohio State studies and the Leadership Grid

Only the Ohio State studies and the Leadership Grid

Which of the following is a situational leadership model? a. Trait approach b. Michigan studies c. Ohio State studies d. Leadership Grid e. Path-goal theory

Path goal theory

The Leadership Grid shows that Paul is a 1,1 leader. Which of the following is therefore true about Paul's leadership? a. Paul has little concern for people or for work performance. b. Paul is an effective leader. c. Paul has a lot of concern for people and for work performance. d. Paul has little concern for people, but a lot of concern for work performance. e. Paul has a lot of concern for people, but a little concern for work performance.

Paul has little concern for people or for work performance

Twitter is an example of a(n) a. TPS b. MIS c. DSS d. expert system e. ESS

TPS

Which of the following shows the correct order, from the simplest, most basic data, to the most sophisticated and highly aggregated data? a. TPS, MIS, DSS, ESS b. DSS, TPS, ESS, MIS c. DSS, TPS, MIS, ESS d. TPS, DSS, ESS, MIS e. None of these.

TPS, MIS, DSS, ESS

Which of the following practices indicates an organization that does NOT value diversity? a. The benefits packages are tailored to individual needs. b. Work hours are flexible. c. Committee assignments are diverse. d. Diversity training is provided. e. Policies and procedures follow the letter of the EEO law.

Policies and procedures follow the letter of the EEO law

Which of the following is NOT generally considered to be a role performed by small businesses? a. Creation of new jobs b. Development of new products c. Manufacture of materials for large businesses d. Distribution of products made by large businesses e. Provision of capital for expansion of large businesses

Provision of capital for expansion of large businesses

Which of the following correctly represents the time order of the steps in the comprehensive model to change that is presented in your text? a. Recognizing the need, setting goals, diagnosing causes, selecting a change technique, implementing the change, and evaluating the results b. Setting goals, meeting with employees, evaluating the environment, monitoring competitors' response, and implementing the change c. Diagnosing causes, setting goals, selecting a change technique, overcoming resistance to change, finding compromise solutions, and evaluating the results d. Recognizing the need, selecting a change technique, choosing a change leader, implementing the change, and publishing the results e. None of these.

Recognizing the need, setting goals, diagnosing causes, selecting a change technique, implementing the change, and evaluating the results

Which of the following would NOT be considered noise in the communication process? a. Sender and receiver with different cultural backgrounds b. Sender and receiver asking questions c. A telephone call in the middle of a job interview d. Receiver is going through a divorce e. The room is so cold the sender is clutching his fists

Sender and receiver asking questions

Kristen was interested in opening a restaurant, but the local market was already saturated. Instead, Kristen decided to begin a business preparing meals directly in customers' homes. Which of the following distinctive competencies of small business is Kristen displaying? a. The ability to identify new niches in established markets b. The ability to reduce economies of scale c. The ability to enter the manufacturing industry d. The ability to create jobs e. All of these.

The ability to identify new niches in established markets

A job application blank should not contain questions about a. gender. b. religion. c. national origin. d. ethnicity. e. The application should not contain questions about any of these.

The application should not contain questions about any of these

What is the basic assumption of situational approaches to leadership? a. Increasing worker job satisfaction through considerate leadership will get the best results. b. Initiating structure for employees so they know exactly what needs to be done will be most effective. c. The appropriate leader style will vary from one set of circumstances to another. d. Effective leaders can be identified by certain traits. e. Some factors make leader behavior unnecessary.

The appropriate leader style will vary from one set of circumstances to another

If an entrepreneur were considering a new business, which of the following would be a DESIRABLE characteristic of the industry being considered? a. Several companies are engaged in highly competitive advertising, which indicates that the product is desirable. b. The new company will sell a newly patented invention that is not yet well known but is expected to dominate the market. c. Start-up costs are high, so only a few companies are in business. d. The new company will be able to sell only to selected buyers. e. Customers have substitute products from which to choose if the new company cannot produce the products as rapidly as needed.

The new company will sell a newly patented invention that is not yet well known but is expected to dominate the market

Why should a new entrepreneur, who has to be careful how she spends every penny, join the National Federation of Independent Businesses (NFIB)? a. The organization offers excellent networking opportunities. b. The organization is the source of financial resources. c. The organization is full of venture capitalists. d. The organization provides generic promotional campaigns free of charge to new businesses. e. There is no good reason for wasting money on this organization.

The organization offers excellent networking opportunities

What is the major difference between a single-use plan and a standing plan? a. The single-use plan is used by a single person, while the standing plan is for groups. b. The single-use plan is less-developed and detailed than the standing plan. c. The single-use plan is for nonrecurring situations, while the standing plan is for recurring situations. d. The single-use plan contains every single step in the process, while a standing plan is more generic and vague in nature. e. There is no difference⎯the terms mean the same thing.

The single-use plan is for nonrecurring situations, while the standing plan is for recurring situations.

Which of the following is the main reason why small businesses experience success in the wholesale industry? a. Wholesale businesses require a large capital investment. b. They are able to develop personal working relationships with several sellers and buyers. c. Wholesale businesses can be managed easily by one individual. d. Small businesses have access to more technology than large companies. e. Small businesses do not experience success in the wholesale industry.

They are able to develop personal working relationships with several sellers and buyers

Which of the following is an example of management by wandering around? a. Paul walks to the mail room twice each day, stopping along the way to chat with his friends. b. Undercover Boss is a reality show in which CEOs perform entry level jobs incognito in their own companies. c. Mary asks her employees to attend a weekly lunch meeting, with time for informal discussion. d. Hans briefly shakes the hand of each employee when he visits a factory. e. All of these.

Undercover Boss is a reality show in which CEOs perform entry level jobs incognito in their own companies

A pet food plant has a pay-for-knowledge compensation system in which an employee's hourly wage depends on how many different jobs she or he can do. Which of the following statement describing research results about such programs is FALSE? a. They increase workforce flexibility. b. They reduce the number of employees required. c. Unions support such programs because they give the worker more voice in operations. d. They are an effective means of increasing productivity. e. The key to the success of such programs is rewards.

Unions support such programs because they give the worker more voice in operations

Which of the following countries has the highest level of total productivity? a. United States b. Japan c. France d. Germany e. Korea

United States

Leadership is a. a process b. a property. c. using influence to shape behavior without using force. d. a set of characteristics found in people who are leaders. e. all of these.

all of these

According to Maslow's hierarchy, when a worker satisfies his or her security needs, what will he or she do next? a. Nothing⎯they are now satisfied and don't need to make any more effort. b. Work to satisfy self-esteem needs c. Regress to fulfilling physiological needs again d. Work to satisfy belongingness needs e. Maslow doesn't make a prediction about what they would do next.

Work to satisfy belongingness needs

A written summary of the business strategy and its implementation plan is known as a. a niche summary. b. a first-mover advantage. c. a business plan. d. economies of scale. e. a franchise agreement.

a business plan

Which of the following is an element in an organization's internal environment? a. Political-legal b. Competitors c. A campus of facilities d. Strategic allies e. Technology

a campus of facilities

When Jeffrey Gundlach left TCW group, forty fellow employees went with him to start a new company. There were ____. a. political b. intuitive c. escalating commitment d. rational e. a coalition

a coalition

Hyain works four, ten hour days. She has a. a variable work schedule. b. a flexible work schedule. c. telecommuting. d. job sharing. e. a compressed work schedule.

a compressed work schedule

Which of the following would be likely to include all forms of organizational communication? a. Peers coordinating the details of a project b. A suggestion box c. A memo from the president of the company d. A daily staff meeting e. An absenteeism report submitted by the clerk who keeps employee records

a daily staff meeting

An organization that refuses to hire men as administrative assistants, is an example of a. an indirect form of discrimination. b. affirmative action. c. a direct form of discrimination. d. equal employment opportunity. e. employment at will.

a direct form of discrimination

A wide span of management results in a. a flat organization. b. many levels of management. c. a narrow organization. d. a tall organization. e. high specialization.

a flat organization

In the Marine Corps subordinates want tough, effective training that they know will someday save their lives. If you apply the Michigan studies in this case, the subordinates want a. initiating-structure. b. consideration. c. concern for production. d. concern for people. e. a job-centered leader.

a job centered leader

General Mills and Nestlé established Cereal Partners Worldwide to better compete with Kellogg in Europe. This is an example of a. global sourcing. b. a licensing agreement. c. an export restraint agreement. d. a joint venture. e. None of these.

a joint venture

When you call an organization and the message says "your phone call may be recorded for training purposes" that organization is using a. a judgmental method of performance appraisal. b. an objective measure of performance appraisal. c. a ranking system of performance appraisal. d. management by objectives. e. None of these.

a judgmental method of performance appraisal

Managers and leaders differ in a. how they create an agenda. b. how they achieve the agenda. c. how they execute the agenda. d. the type of outcomes they achieve. e. all of these.

all of these

The current trend in business start-ups by women and minority entrepreneurs is a. the number of such businesses now is greater than the number owned by white males. b. a large increase in the rate of start-ups by women and minorities. c. a decline, as women and minorities now find greater opportunities for employment in large businesses. d. women-owned businesses are increasing while minority-owned businesses are declining. e. that more women- and minority-owned businesses are getting started, but the survival rate is decreasing.

a large increase in the rate of start ups by women and minorities

After success in the market for executive pet care, Maverick Pet Partners moved to high energy pets that need runs and fitness training as opposed to just being let out to a fenced yard. MPP identified a. a partnership. b. a first-mover advantage. c. a niche. d. an established market. e. a new market.

a niche

Effective communication would be most important for a. a pilot transferring control of the aircraft. b. someone commenting about the weather. c. an after-dinner speaker at a Rotary Club meeting. d. a political speech. e. a CEO's letter in the monthly newsletter.

a pilot transferring control of the aircraft

Tesla is a maker of electric cars. Tesla had an initial public offering. It used a. a project. b. a standard operating procedure. c. a policy. d. a program. e. rules and regulations.

a program

When Sikorsky and Boeing agreed to produce a new helicopter for the Department of Defense, it was an example of a. licensing. b. a strategic alliance. c. exporting. d. importing. e. maquiladoras.

a strategic alliance

The starting point in formulating strategies is usually a. a SWOT analysis. b. goal implementation. c. operational plans. d. a mission statement. e. a control function.

a swot analysis

At a major hotel, the wages for a doorman are less than the wages for housekeeping, but the doorman also gets tips. This is an example of a. an individual wage decision. b. a wage-structure decision. c. wage discrimination. d. wage-level decision. e. an incentive wage.

a wage structure decision

LaTonnia supervises a manufacturing plant where work is highly specialized. This situation would tend to call for a. a narrow span of management. b. delegation. c. a wide span of management. d. a tall organization. e. a decentralized organization.

a wide span of management

According to the text, performance is basically determined by a. intelligence, environmental influences, and ability. b. ability, motivation, and the work environment. c. motivation, experience, and subordinates. d. inner drives, psychological needs, and motivation. e. motivation, intelligence, and ability.

ability, motivation, and the work environment

Jared called in sick so he could go golfing. This is an example of a. turnover. b. role conflict. c. absenteeism. d. verification. e. introversion.

absenteeism

Brianna has a goal of living a healthier lifestyle. She has improved the foods she eats and is getting more physical activity. She has goal a. specificity. b. acceptance. c. conformity. d. congruity. e. difficulty.

acceptance

At a regional manufacturing facility the quality control people sample 15 percent of the finished products to check for adherence to more than 12 quality standards. This is an example of a. acceptance sampling. b. outsourcing. c. in-process sampling. d. ISO 9000. e. None of these.

acceptance sampling

At a regional manufacturing facility, the quality control people sample 10 percent of the finished products to check for adherence to quality standards. This is an example of a. benchmarking. b. acceptance sampling. c. in-process sampling. d. conformance sampling. e. None of these.

acceptance sampling

Information that provides a reliable and valid reflection of the real world is said to be a. accurate. b. complete. c. differentiated. d. systematic. e. dependable.

accurate

The EPA was considering two different sticker designs for auto fuel-economy. One design included a letter grade A+ to D, but it was argued that the letter grade fell short because it is imbued with memories people have of school. Others argued that it was simple and easy to understand. The argument comes down to how to get consumers information that is a. accurate. b. timely. c. complete. d. relevant. e. all of these.

accurate

Thirty-three miners in Chile were trapped underground for months. Authorities could get food and basic necessities to them and they had a video camera to communicate with people above. NASA advised the authorities to keep them busy with tasks. That was to meet their need for a. achievement. b. affiliation. c. power. d. security. e. potential.

achievement

Which of the following is an example of an organization's change in technology and operations? a. Enhanced job design b. Additional training for workers c. Adoption of automated information systems d. New compensation program e. All of these

adoption of automated information systems

Bonnie is taking a trip to Hawaii. She made her reservations online and is using self check-in at the airport. This is an example of a. advancement in service technology. b. advancement in manufacturing technology. c. computer-aided manufacturing. d. computer aided design. e. computer-assisted technology.

advancement in service technology

Dominoes tossed out its old pizza recipe and openly mocked itself in advertisements, admitting that the old formula tasted like cardboard. Which dimension of quality was Dominoes attempting to change? a. Aesthetics b. Features c. Reliability d. Serviceability e. Perceived quality

aesthetics

Susan ordered printer ink from Dell. Two of the four items were defective. Susan says she does not like Dell. Her ____ component of an attitude reflects her feelings and emotions she has toward something. a. affective b. intentional c. affirmative d. cognitive e. dissonance

affective

Solitary confinement is especially hard on people because we all have a need for ____. a. esteem b. power c. affiliation d. security e. achievement

affiliation

A person's ability to get along with others in an organization is known as a. locus of control. b. conscientiousness. c. Machiavellianism. d. authoritarianism. e. agreeableness.

agreeableness

Blogs or web logs can gather information from a group of people on a topic. For example, all those who interviewed a prospective job candidate could post their assessments on a blog and comment on each other's observations. This is an example of a(n) ____ communication network. a. all channel b. chain c. wheel d. Y e. circle

all channel

According to the text, the major problem associated with total factor productivity is that a. the data are too hard to obtain. b. all ingredients must be expressed in the same terms. c. it clearly tells the manager what to do to correct a problem. d. it is not compatible with standard accounting procedures. e. it is nothing more than a cost-benefit analysis.

all ingredients must be expressed in the same terms

A firm's reward system a. is a means by which it tries to change employee behaviors. b. can be used to reward innovation. c. can be used to punish innovation. d. is made up of monetary and non-monetary rewards. e. All of these.

all of these

According to Woodward, which of the following is true about the relationship between organization design and core technology? a. Organizations with small-batch core technologies tend to be less rigid and formal. b. Organizations with continuous-process core technologies tend to be less rigid and formal. c. Organizations with large-batch core technologies tend to be more rigid and formal. d. All of these. e. None of these.

all of these

According to the concept of bounded rationality, decision makers are limited by a. less than complete information. b. their values. c. their habits. d. limited time. e. all of these

all of these

All of the following are basic components of a total quality management (TQM) strategy EXCEPT a. employee involvement. b. technology. c. materials. d. strategic commitment. e. All of these are basic components of a TQM strategy.

all of these

All of the following are specific factors that can be used to assess or evaluate quality EXCEPT a. reliability. b. serviceability. c. features. d. durability. e. All of these can be used to assess quality.

all of these

Amelia Whalen wants to start her own equestrian center from scratch. To determine whether this is a good idea, she needs to find the answers to which of the following questions? a. Who are my customers, and where are they? b. Who are my competitors, and where are they? c. How can I differentiate my product from that of my competitors? d. In what quantities and at what price will my customers buy my service? e. All of these.

all of these

An individual's level of job satisfaction is determined by a. compensation. b. work policies. c. relationships with co-workers and supervisors. d. working conditions. e. All of these.

all of these

Chandra has been a bank manager at the same bank for 35 years. She is vital to the bank and has a high level of autonomy and variety in her work. Her organizational commitment is likely to be high due to her a. age. b. length of tenure with this bank. c. sense of job security. d. participation in decision making. e. All of these.

all of these

Evan, a nurse at a large hospital, observes that his female coworkers frequently make jokes that are insulting to men. Which of the following would be reasonable approaches to dealing with this behavior? a. A change in organization culture b. An organizational policy against gender-related jokes c. Evan communicating his discomfort with these jokes d. Intervention from a manager who has had diversity training e. All of these.

all of these

Goals can a. provide guidance and direction. b. improve planning. c. motivate employees. d. provide measure and control. e. All of these.

all of these

Gore Associates has not titles, and no bosses. Workers have sponsors for advice and consultation. This violates the principle of a. chain of command. b. unity of command. c. the scalar principle. d. all of these. e. none of these.

all of these

If you were asked to help a manager establish a nominal group, which of the following would you recommend? a. Alternatives are listed on a flip chart. b. The alternative with the most votes is the solution. c. Members are permitted to ask questions only for clarification. d. All of these. e. Only "alternatives are listed on a flip chart" and "The alternative with the most votes is the solution."

all of these

If, as a supervisor, you have no control over the pay raises, promotions, and rewards, what method(s) of reinforcement are you able to use? a. Avoidance b. Extinction c. Positive reinforcement d. Punishment e. All of these

all of these

In comparison to verbal communication, nonverbal communication a. conveys more of the content of the message. b. conveys message content in a symbolic way. c. conveys message content indirectly. d. All of these. e. Only "conveys more of the content of the message" and "conveys message content in a symbolic way."

all of these

Katerina is the leader of a standing committee, and she is trying to avoid the groupthink that can often occur in group decision making. Which of the following techniques should she consider? a. Assigning one person to act as a devil's advocate b. Keeping her preferences secret until the end c. Requesting that divergent viewpoints be considered d. All of these e. Selecting diverse members for the group

all of these

One of the significant challenges for middle managers in executing tactical plans is a. the need for lots of communication horizontally, up, and down the organization hierarchy. b. the need to interact heavily with diverse others. c. the difficulty in ensuring that all of the tactical plans support the overall strategic plan. d. the importance of specifying resources and time frames accurately. e. All of these.

all of these

Organizational rewards can affect which of the following? a. Attitudes b. Behaviors c. Motivation d. All of these. e. None of these.

all of these

Preliminary control can be used with ____ resources. a. human b. financial c. physical d. information e. All of these.

all of these

Reengineering involves a. radical redesign. b. cost. c. all aspects of a business. d. time. e. All of these.

all of these

Research suggests that creative people have which of the following personality traits? a. Openness b. Independence c. An attraction to complexity d. Strong self-confidence e. All of these

all of these

Strategic leaders a. understand the organization. b. understand the organization's environment. c. recognize the organization's current alignment with the environment. d. work to improve the organization's current alignment with the environment. e. All of these.

all of these

Telecommunication allows managers to send messages through a. electronic mail systems. b. twitter. c. voice messaging. d. smart phones. e. All of these.

all of these

The key to individuals managing diversity is a. understanding. b. empathy. c. tolerance. d. communication. e. all of these.

all of these

The product life cycle a. shows how sales volume changes over time for products. b. can help managers recognize that strategies need to evolve over time. c. begins when a new product or technology is first introduced. d. generally consists of four stages. e. All of these.

all of these

The steps in the reengineering process involve a. developing goals and a strategy for reengineering. b. creating a sense of urgency. c. re-creating the organization. d. using top management to play a major role in the effort. e. All of these.

all of these

Venture capital companies typically a. exchange money for partial ownership in the new business. b. prefer to work with companies with rapid growth potential. c. want some management control over the new business. d. All of these. e. none of these

all of these

What is the difference between a small business and a business owned by an entrepreneur? a. An entrepreneur's business depends upon the personal involvement of the entrepreneur in the day-to-day management of the business; small businesses may not. b. An entrepreneur's firm may be of any size, while a small business must be too small to have a significant impact on its environment. c. An entrepreneur's business must be new, while a small business may have been in existence for any length of time. d. An entrepreneur's business may be privately or publicly owned; a small business must be privately owned. e. All of these.

all of these

When CEOs fail in ethical leadership, which of the following are frequently involved? a. Stonewalling b. Lying c. Blaming d. Counter-suing e. All of these.

all of these

When considering making a capacity decision, which of the following will be important information to have? a. Market demand for the product b. Current capacity c. Funds available for expansion d. All of these e. Only "market demand for the product" and "current capacity."

all of these

Which of the following activities is essential to the role of entrepreneur? a. Assuming the risks of operating a business b. Active involvement in operating the business c. Being one's own boss d. Starting a new business venture e. All of these.

all of these

Which of the following are role episodes through which the roles of the group generally evolve? a. The sent role b. The perceived role c. The enacted role d. All of these. e. Only "the sent role" and "the perceived role".

all of these

Which of the following can be a consequence of stress? a. Sleep disturbances b. Poor performance c. Alcoholism d. Burnout e. All of these.

all of these

Which of the following factors contributes to norm conformity in a group? a. Individual traits b. Situational factors c. Factors associated with the group d. The initial stimulus that prompts behavior e. All of these.

all of these

Which of the following factors influences the encoding process? a. The content of the message b. The familiarity of the sender and receiver c. The sender's personal distractions d. The message composition or makeup e. All of these.

all of these

Which of the following is a a. Words b. Facial expressions c. Gestures d. Physical actions e. All of these.

all of these

Which of the following decision-making models is a prescriptive model? a. Behavioral b. Classical c. Administrative d. Bureaucratic e. Probabilistic

classical

Which of the following is a basic characteristic of an effective reward system? a. Rewards are distributed fairly. b. The reward system is multifaceted. c. The rewards satisfy employees' basic needs. d. The rewards are comparable to those offered in other organizations. e. All of these.

all of these

Which of the following is a common reason for joining a group? a. Interpersonal attraction b. Group activities c. Identification with group goals d. Instrumental benefits from membership e. All of these.

all of these

Which of the following is a factor that may neutralize or substitute for leadership? a. Routineness b. Availability of feedback c. Intrinsic satisfaction d. Formalization e. All of these.

all of these

Which of the following is a good reason to evaluate the performance of employees on a regular basis? a. To validate selection instruments b. To assess the impact of training programs c. To assist decisions about pay raises d. To provide feedback to employees to help them to plan their careers e. All of these.

all of these

Which of the following is a medium for transmitting a message within an organization? a. A memo b. A report c. Meetings d. E-mail messages e. All of these.

all of these

Which of the following is a possible diagnostic activity within organization development? a. Questionnaires b. Attitude surveys c. Archival data d. Conversations with managers e. All of these.

all of these

Which of the following is a possible motive for a manager to engage in political behavior? a. To protect herself from other people b. To acquire power c. To further her own agenda d. To further goals that she feels are in the best interest of the firm e. All of these.

all of these

Which of the following is a strategic challenge that faces a small business? a. Emphasizing distinctive competencies b. Writing a business plan c. Finding a niche market d. Raising capital e. All of these.

all of these

Which of the following is a true statement? a. Corporate-level strategy is about managing several businesses simultaneously. b. Business-level strategy is made by managers at a lower level of the organization hierarchy than is corporate-level strategy. c. Business-level strategy focuses on selling a particular set of products in a particular market. d. All of these. e. None of these.

all of these

Which of the following is an important dimension for assessing diversity? a. Age b. Gender c. Religion d. Ethnicity e. All of these.

all of these

Which of the following is true about the impact of automation on workers? a. The development of automation has created jobs in some industries. b. The development of automation has eliminated jobs in some industries. c. Overall, there has been a net creation of jobs as a result of automation. d. All of these. e. Only "The development of automation has created jobs in some industries" and "the development of automation has eliminated jobs in some industries."

all of these

Which of the following is typical content of upward communication in organizations? a. A request b. Information c. A suggestion d. A complaint e. All of these.

all of these

Which of the following might be a goal for change for an organization? a. To increase sales by 5% b. To open a new plant c. To identify a merger opportunity d. To improve customer satisfaction e. All of these.

all of these

Which of the following pieces of advice is likely to lead to entrepreneurial success, according to your text? a. Be flexible in order to take advantage of changing opportunities. b. Work for someone else in your desired field before starting your own business, in order to gain experience and skills. c. Make the new venture your full-time job and devote significant amounts of time to hands- on management. d. Have enough money to operate for at least six months to one year without any profit. e. All of these.

all of these

Which of the following questions is important for entrepreneurs who are starting a business from scratch? a. Who are my customers? b. Who are my competitors? c. What quantity will my customers buy? d. What price will customers pay? e. All of these.

all of these

Which of the following represents major areas of conflict within organizations? a. Conflict between individuals b. Conflict between groups c. Conflict between the organization and its environment d. All of these. e. Only conflict between individuals and conflict between groups.

all of these

Which of the following statements about financial audits is true? a. They are independent appraisals. b. They may be internal or external to the organization. c. They may be used to monitor accounting, financial, and operation systems within an organization. d. They may be conducted on a continual or an intermittent basis. e. All of these.

all of these

A cafeteria benefits plan consists of a. allowing employees to choose among a set of optional benefits. b. providing on-site lunches to employees during the work week. c. reimbursing employees for meals they buy for clients. d. paying employees' wages for work they do during their lunch hour. e. None of these.

allowing employees to choose among a set of optional benefits

Irene has asthma. She needs an air purification unit under her desk to clean the air. The ____ requires her employer to provide the unit for her. a. National Labor Relations Act (Wagner Act) b. Labor Management Relations Act (Taft-Hartley Act) c. Americans with Disabilities Act d. Occupational Safety and Health Agency (OSHA) e. Fair Labor Standards Act

americans with disabilities act

If an organization uses an employment test that Asians pass at a higher rate than Caucasians, this is an example of a. a direct form of discrimination. b. employment at will. c. affirmative action. d. an indirect form of discrimination. e. equal employment opportunity.

an indirect form of discrimination

A law firm evaluates its attorneys using an efficiency rating calculated by dividing total billable hours worked by total possible billable hours. This is an example of a. a judgmental method of performance appraisal. b. an objective measure of performance appraisal. c. a ranking system of performance appraisal. d. management by objectives. e. None of these.

an objective measure of performance appraisal

Which of the following statements BEST describes the general relationship between stress and performance? a. As stress increases, performance will decrease. b. As performance increases, so does stress. c. As stress increases, performance will increase for a time. d. As stress increases, job satisfaction will decrease. e. As stress increases, job satisfaction will increase up to an optimal level.

as stress increases, performance will increase for a time

Which of the following is the first step in human resource planning? a. Assessing external and internal trends b. Predicting demand c. Forecasting supply d. Comparing future demand and internal supply e. Planning a response to predicted shortfalls or overstaffing

assessing external and internal trends

The Ann Arbor Police Department has all its candidates for promotion attend a multiple-day evaluation session during which they undergo a battery of tests, interviews, and simulated work experiences. This is an example of a. an assessment center. b. a structured orientation process. c. job analysis. d. external recruiting. e. attrition.

assessment center

Which of the following would probably have the highest content validity? a. Personality test b. An assessment center c. An aptitude test d. Job posting e. IQ test

assessment center

In theory, delegation from a manager to a subordinate consists of three steps, which are a. assigning responsibility, granting authority, and creating accountability. b. assigning responsibility, creating a position, and creating accountability. c. creating a position, overcoming resistance, and promoting acceptance. d. creating accountability, promoting acceptance, and requiring performance. e. creating accountability, assigning responsibility, and requiring performance.

assigning responsibility, granting authority, and creating accountability

The beliefs and feelings that people have about specific ideas, situations, and people are known as a. personality attributes. b. attitudes. c. perceptions. d. characteristics. e. behaviors

attitudes

Traits that matter for leadership include all of the following EXCEPT a. intelligence. b. attractiveness. c. honesty. d. integrity. e. communication ability.

attractiveness

Jill observes that relationships are very important to Christine. Christine will go out of her way to help others. Christine is late for a meeting with Jill. Jill thinks the delay is due to Christine's generous spirit. Jill used a. attribution. b. stereotyping. c. selective perception. d. perception. e. cognitive dissonance.

attribution

The Sarbanes-Oxley Act and other laws and regulations spell out the consequences for violation of the rules. What kind of reinforcement procedure is this? a. Avoidance b. Extinction c. Positive reinforcement d. Punishment e. Distortion

avoidance

Tony Hayward, former CEO of BP, made statements and decisions about vacations during the oil spill that led to him stepping down as CEO. His innate belief without conscious consideration that attending a polo match during the crises was ok shows he used a. escalation of commitment. b. classical decision making. c. satisficing. d. means-end inversion. e. bad intuition.

bad intuition

Which of the following financial documents shows a listing of all the organization's assets and liabilities at a given point in time? a. Balance sheet b. Balance sheet budget c. Income statement d. Revenue budget e. Capital expenditures budget

balance sheet

If you were giving advice to a manager who wanted to use a just-in-time inventory management method, what would you say? a. "Be sure to hold a lot of inventory in case you unexpectedly run out." b. "You will need to increase your warehouse and storage space." c. "Be prepared to find emergency supply sources." d. "Determine how much you need, then add a little extra just to be safe." e. None of these.

be prepared to find emergency supply sources

The definition of "small business" requires that the business's sales and assets a. be less than $100,000 annually. b. place it in the lower half of its industry. c. all of these. d. create profit for just one owner. e. be too small to influence the external environment.

be too small to influence the external environment

If an organization invests large amounts of cash in an SBU classified as a question mark and it subsequently becomes the market leader, the SBU will a. still be a question mark. b. become a dog. c. become a cash cow. d. become a star. e. None of these

become a star

Which of the following programs applies the concepts of reinforcement theory? a. Modified workweek b. Work redesign c. Behavior modification d. Attribution theory e. Two-factor theory

behavior modification

Which of the following decision-making models is based on the belief that human behavior is often imperfect? a. Rational b. Emotional c. Classical d. Behavioral e. Sequential

behavioral

Jessica tries to increase the efficiency of her production workers by paying them a piecework rate, with higher pay for higher output. Jessica's workers then develop informal standards for production, such that the slowest and fastest workers are rejected by the majority of the group. This outcome is predicted by a. scientific management. b. systems theory. c. behavioral management. d. contingency theory. e. administrative management.

behavioral management

John Mackey, CEO of Whole Foods does not like unions in the public sector. He says the compete for the hearts and minds of employees. He doesn't want competition for the ____ needs. a. esteem b. psychological c. security d. belongingness, esteem, and self-actualization e. self-actualization

belongingness, esteem, and self-actualization

A Chinese company bought wind turbines from a German company, took them apart and is attempting to make them. However the balance on the blades is so precise it has not been very successful. The Chinese company was a. benchmarking. b. conformance sampling. c. acceptance sampling. d. in-process sampling. e. None of these.

benchmarking

As Josette listens, the interviewer talks about the company's retirement plan, life insurance, and concierge service. The interviewer is discussing a. the wage-benefit package. b. compensation. c. perquisites. d. benefits. e. wages.

benefits

Corporate governance is primarily the responsibility of the a. owners. b. employees. c. internal environment. d. board of directors. e. All of these.

board of directors

New finance regulations plan to give shareholders the right to vote on executive compensation when executives leave the company. This will decrease the power of a. employees. b. owners. c. board of directors. d. regulators. e. suppliers.

board of directors

Consequences of organizational stress include all of the following EXCEPT a. motivation. b. boredom. c. depression. d. alcoholism. e. exhaustion.

boredom

Cheryl needs to replace her roof. She calls five roofers. After a week only one called her back, so she went with them. Cheryl used a. Bounded rationality b. Irrational decision making c. Optimization d. Feasibility e. Means-end inversion

bounded rationality

Herbert Simon noted that managers generally fail to make rational decisions because they are limited by their own values, skills, habits, and unconscious reflexes as well as by incomplete information. What name did Simon give this phenomenon? a. Satisficing b. Bounded rationality c. Brainstorming d. Rational decision making e. Decision framing

bounded rationality

Keisha is Vice President of accounting, and she has to decide which computer software to purchase for her department. She has looked at all of the possible alternatives and is leaning toward the system with which she is most familiar. This is an example of a. optimization. b. bounded rationality. c. satisficing. d. synergy. e. escalation of commitment.

bounded rationality

When people are asked "if you fold a piece of paper 50 times, how high will it be?" they tend, at best, to say a tall building. In reality it would reach to the sun. Human decisions are limited by ____. a. bounded rationality b. escalation of commitment c. satisficing d. coalition e. political forces

bounded rationality

Which of the following is the most common means of financial control within organizations? a. Financial statements b. Ratio analysis c. Budgets d. Financial audits e. Benchmarking

budgets

Which of the following statements does NOT describe a weakness associated with budgeting? a. Some manager apply budgets too rigidly. b. Developing budgets can be very time consuming. c. Budgets link planning and controlling. d. Budgets may limit innovation and change. e. Budgets may make it impossible to procure funds to take advantage of an unexpected opportunity.

budgets link planning and controlling

According to Woodward's findings relative to technology and organization design, the most successful mass production firms adopt a(n) a. free-form design. b. continuous process design. c. organic structure. d. matrix structure. e. bureaucratic structure.

bureaucratic structure

Clifton likes his co-worker, Matthew, but when Matthew violates company policy, Clifton reports him to their boss. Clifton is using which characteristic of Weber's bureaucratic model? a. Business conducted in an impersonal fashion b. A hierarchy of positions with an attendant chain of command c. Hiring and promotion based on technical expertise d. Distinct division of labor e. Rules to ensure uniform task performance

business conducted in an impersonal fashion

All of the following are common arguments against social responsibility for organizations EXCEPT a. involvement in social programs gives businesses too much power. b. there is potential for conflicts of interest. c. the purpose of businesses in the United States is to generate profit for the owners. d. business creates problems and should therefore help solve them. e. businesses lack the expertise needed to manage social programs.

business creates problems and should therefore help solve them

Apple has several divisions. When the iPad was introduced, Apple used a(n) a. corporate-level strategy. b. business-level strategy. c. operational-level strategy. d. SWOT analysis. e. organizational opportunity.

business level strategy

Legislation that gives preference to domestic producers is known as ____ legislation. a. maquiladoras b. licensing c. joint venture d. strategic alliance e. "buy national"

buy national

In contrast to Fiedler's theory, path-goal theory assumes that leaders a. have little tolerance for their least-preferred coworker. b. can change their leadership style to fit the demands of a particular situation. c. should maintain a consistent leadership style to avoid confusing subordinates. d. must find a fit between their leader styles and the situation. e. should always maintain a participative leader style.

can change their leadership style to fit the demands of a particular situation

"Decision making under risk" means the decision maker a. has no data on which to base his or her decision. b. is risk-averse, avoiding risky investments. c. knows all the risks involved in the decision. d. can estimate decision data with some probability. e. is making an important decision with long- term consequences.

can estimate decision data with some probability

Jason is a writer for Time magazine. One of the things he likes best about his job is the adventure, going new places to cover stories around the world. He likes the organization inducements a. pay. b. job security. c. benefits. d. career opportunities. e. status.

career opportunities

Four general factors contribute to the success rate of small businesses. Which of the following is NOT one of those factors? a. Managerial competence b. Luck c. Hard work, drive, and dedication d. Empathy with customers e. Careful analysis of market conditions

careful analysis of market conditions

The most appropriate training technique for Pepsi Cola to teach its employees to make ethical decisions would be a. web-based training. b. case discussion groups. c. on-the-job training. d. assigned readings. e. programmed instruction.

case discussion groups

The ____ tells how much money is needed to operate a new business. a. income statement b. profit and loss statement c. cash budget d. t-account e. balance sheet

cash budget

A hotel restaurant kitchen groups chefs according to desserts, salads, vegetables, appetizers, and entrees. Which type of layout would you expect to find in the kitchen? a. Product b. Cellular c. Specialized d. Functional e. Process

cellular

In the Pentagon where twenty different operations are in twenty different stages of planning and execution, the layout would be ____. a. product b. cellular c. specialized d. fixed-position e. process

cellular

An organization where power and control are kept at the top levels of management is a. specialized. b. centralized. c. decentralized. d. departmentalized. e. None of these.

centralized

International firms, which use a ____ strategic control system keep ____ decision-making power in their headquarters, while firms that use a ____ strategic control system give ____ decision-making power to each local facility. a. decentralized; more; centralized; more b. decentralized; less; centralized; less c. centralized; less; decentralized; less d. centralized; more; decentralized; more e. None of these.

centralized; more; decentralized; more

The Sarbanes-Oxley Act requires the ____ to vouch for the truthfulness and fairness of a firm's financial disclosures. a. CEO b. CFO c. COO d. CEO and CFO e. CEO, CFO, and COO

ceo and cfo

____ is defined as clear and distinct lines of authority among all positions in an organization. a. Span of control b. Job rotation c. Job enrichment d. Chain of command e. Centralization

chain of command

Which of the following is NOT a recommended method for controlling conflict? a. Changing established standards b. Making more resources available c. Maintaining superordinate goals d. Enhancing coordination e. Managing interpersonal dynamics

changing established standards

____ has been responsible for recent shifts in the economies of scale in many industries. a. Increasing worker diversity b. A favorable interest rate c. Changing technology d. The economic downturn e. None of these.

changing technology

The steps in the reengineering process do NOT involve a. developing goals and a strategy for reengineering. b. creating a sense of urgency. c. changing the firm's competitors. d. recreating the organization. e. using top management to play a major role in the effort.

changing the firms competitors

Demonstrating personal excitement or passion about something is part of ____ leadership. a. charismatic b. entrepreneurial c. symbolic d. integrative e. participative

charismatic

When Dave was in college he worked summers for the NY Department of Transportation. Charlie, a full year employee, told Dave to slow down. In Elton Mayo's studies, Charlie would be called a(n) ____ by the other members of the group. a. soldier b. slacker c. rate buster d. chiseler e. administrative manager

chiseler

In the classical decision making model, optimization means a. implementing two or more alternatives simultaneously. b. choosing the alternative with the best overall expected outcomes. c. gathering the most complete information before making the decision. d. reaching a satisfactory level of performance. e. None of these.

choosing the alternative with the best overall expected outcomes

Which of the following is NOT one of the characteristics of Weber's bureaucracy? a. Distinct division of labor b. Close personal relationships between supervisors and subordinates c. Hiring and promotion based on technical expertise d. Presence of rules to ensure uniform task performance e. A hierarchy of positions with an attendant chain of command

close personal relationships between supervisors and subordinates

A manager who tells a subordinate that he will not recommend her for promotion unless she supports his proposal in an upcoming sales meeting is using which type of political behavior? a. Creation of an obligation b. Coercion c. Initiating structure d. Persuasion e. Inducement

coercion

Punishment involves the use of ____ power. a. legitimate b. reward c. referent d. expert e. coercive

coercive

Suzanne is organizing a 5K race for the Helene Cody Foundation. All the workers are volunteers. Suzanne has limited ____ power because volunteers have a tendency to quit if they do not like something. a. expert b. legitimate c. referent d. reward e. coercive

coercive

Amelia loves to be outside. Nature gives her energy. She is studying park and recreation management in a classroom with textbooks and lectures. She is experiencing a. job satisfaction. b. job dissatisfaction. c. organizational commitment. d. cognitive dissonance. e. positive affectivity.

cognitive dissonance

Which of the following is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship? a. Labor relations b. Collective bargaining c. The grievance procedure d. Certification e. Arbitration

collective bargaining

Which of the following is NOT one of the management skills mentioned in the text? a. Diagnostic skills b. Commanding skills c. Decision-making skills d. Time-management skills e. Conceptual skills

commanding skills

The ability to effectively convey and receive ideas is a(n) ____ skill. a. technical b. human c. conceptual d. operational e. communication

communication

In human resource management terminology, the incentive pay an employee receives is referred to as a. benefits. b. compensation. c. the wage-benefit package. d. perquisites. e. remuneration.

compensation

Travis observes that one of his employees always refuses to look him in the eye. He wonders if the employee lacks respect for him. Later, Travis sees that other employees also fail to look him in the eye. Travis decides that the employees are not disrespectful of him, but rather that he must be intimidating them. Travis makes this attribution based on a. consensus. b. consistency. c. distinctiveness. d. All of these. e. None of these.

consensus

All of the following are bases for departmentalization EXCEPT a. functional. b. product. c. location. d. customer. e. competition.

competition

Google's Droid and Apple's iPhone are best described as a. strategic allies. b. competitors. c. customers. d. regulators. e. suppliers.

competitors

Skype impacts the number of people who fly. This is an example of ____ to the airline industry a. competitors b. suppliers c. board of directors d. strategic partners e. regulators

competitors

An executive coach at Lockheed Martin reads that 20% of the executive positions are getting reduced, she will think the information is not a. accurate. b. timely. c. complete. d. relevant. e. all of these.

complete

The top managers of a company are most likely to need ____ skills. a. technical b. interpersonal c. conceptual d. diagnostic e. analytic

conceptual

OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all- business-class service. OpenSkies is confident its customer service will exceed the standard business class experience on major carriers. Meeting the standard, or exceeding it is an example of a. features. b. conformance. c. reliability. d. durability. e. serviceability

conformance

Which of the following is a conflict resolution technique that requires a reasonable degree of maturity and uses a direct approach of addressing the conflict and working together to resolve it? a. Confrontation b. Compromise c. Smoothing d. Avoidance e. Stimulating

confrontation

Which of the following technique for resolving conflict is MOST likely to eliminate or reduce the conflict significantly and for a long period of time? a. Confrontation b. Compromise c. Smoothing d. Avoidance e. Stimulating

confrontation

The extent to which others in the same situation behave in the same way is known as a. consistency. b. consensus. c. distinctiveness. d. stress. e. cognitive dissonance.

consensus

The first stage of the organizational innovation process is a. growing. b. applying. c. launching. d. developing. e. managing.

developing

Tim thinks he deserves a promotion. He talks with HR about his outstanding performance. HR knows that Tim's performance is only a little better than the others and if Tim gets promoted other directors will ask for promotion to VP. They will be turned down and the long term affect will be several disgruntled managers. Tim's promotion failed the test for ____. a. consequences b. satisfactoriness c. satisficing d. escalation of commitment e. feasibility

consequences

Nellie observes that whenever Peter calls in sick for a day it's because he is feeling resentful of one of her decisions. Nellie makes this attribution based on a. consensus. b. consistency. c. distinctiveness. d. All of these. e. Not enough information to decide.

consistency

What is the difference between "communication" and "effective communication"? a. Transmission channel used b. Level of information c. Consistency of meaning d. Information technology involved e. Number of people involved

consistency of meaning

In the television series Mad Men, Don Draper is responsible for the creative side of the ad agency. He tells one copy writer about a product and she submits ten ideas. Draper decides if one is good. Draper used which decision-making style? a. Consult individual b. Facilitate c. Delegate d. Participate e. Decide

consult individual

Which of the following perspectives on motivation concerns "what" motivates people rather than "how" they are motivated? a. Reinforcement b. Process c. Content d. Equity e. Expectancy

content

BP took months to stop the oil spill in the Gulf of Mexico. BP had no ____ in case something went wrong with a deep sea sell. a. standing plans b. single-use plans c. SOPs d. regulations e. contingency plans

contingency plans

During the recession shipping, air cargo, and trucking companies scaled back. When the economy picked back up there were transportation delays everywhere. Companies needed a. standard operating procedures. b. contingency plans. c. regulations. d. rules. e. standing plans.

contingency plans

According to Woodward's classification scheme, an oil refinery for Shell Oil Co. would be classified as what type of technology? a. Large-batch b. Continuous-process c. Mass-production d. Unit e. Small-batch

continuous process

Annika is talented, motivated, professional, and loyal. These are examples of her a. inducements. b. intangibles. c. psychological contracts. d. contributions. e. competencies.

contributions

Businesses that use H-form or M-form organizational design may have several ____ who are responsible for helping line managers with their control functions, for coordinating the organization's overall control system, and for gathering and assimilating relevant information. a. ombudsmen b. facilitators c. change agents d. controllers e. control champions

controllers

Jacques Torres decided he will not expand his chocolate business outside New York because it will be too hard to manage the quality of the product. Which management function is he doing? a. Planning b. Organizing c. Leading d. Controlling e. Motivating

controlling

Julia assigns Jason a project to be completed and then holds periodic meetings with Jason to determine whether target dates for subparts of the project are being met. Which management function do these meetings represent? a. Coordinating b. Controlling c. Organizing d. Leading e. Planning and decision-making

controlling

Celeste is able to examine phenomena that, at first, appear to be different, and see subtle similarities. To do this, Celeste is using ____ thinking. a. differentiated b. divergent c. cognitive d. creative e. convergent

convergent

____ thinking allows people to see similarities between situations or events. a. Differentiated b. Divergent c. Cognitive d. Creative e. Convergent

convergent

Gore Associates believes that by keeping plants size at 150 people will know each other and R&D will talk to design, manufacturing, sales, and marketing. This is the way Gore facilitates a. coordination. b. sequential interdependence. c. job rotation. d. reciprocal interdependence. e. pooled interdependence.

coordination

The process of linking together the activities of the various parts of an organization to promote harmonious movement toward organizational goals is called a. centralization. b. specialization. c. decentralization. d. coordination. e. delegation.

coordination

Kristen owns and operates a photography studio. A banker would want to look at her company's ____ ratios to determine if she can make interest payments on a business loan. a. coverage b. operating c. debt d. return e. None of these.

coverage

Which of the following actions represents an attempt to manage social responsibility by means of "ethical compliance"? a. Requiring top financial managers to ensure compliance with securities and banking regulations b. Donating money to fund the performing arts c. Creating a committee to write a code of conduct or review proposals concerning selection and promotion d. Consulting the legal department regarding the requirements of a particular law e. Making human resource managers responsible for complying with EEOC standards

creating a committee to write a code of conduct or review proposals concerning selection and promotion

Which of the following is a role performed by successful small businesses? a. Creation of new jobs b. Development of new management techniques c. Providing capital for expansion of large businesses d. Inventory storage e. Development of new management theories

creation of new jobs

Which barrier to communication exists when the sender is NOT considered a reliable source of information? a. Overload b. Semantics c. Prejudice d. Credibility e. Poor listening habits

credibility

Dell Computer Corporation sells virtually the same personal computers through any one of its three divisions: Personal, Business, and Education. This represents which type of departmentalization? a. Functional b. Product c. Customer d. Location e. Sequence

customer

First City Bank makes loans through the consumer, agricultural, and commercial departments. Based on this information, we know that the bank is organized, at least in part, on the basis of a. function. b. specialization. c. divisions. d. location. e. customer.

customer

For a private college, parents may be considered part of the ____ dimension of the task environment a. supplier b. competitor c. regulator d. interest group e. customer

customer

for a church, the congregation would be considered the a. regulator. b. strategic partner. c. supplier. d. competitor. e. customer.

customer

Renu has the customer satisfaction statistics. Renu has a. data that requires analyzing and organizing before they will be of value. b. information that can be used as a basis for future actions on her part. c. information that requires analyzing and organizing before it will be of value. d. data that can be used as a basis for actions on her part without any further manipulation. e. either data or information⎯they mean the same thing.

data that requires analyzing and organizing before they will be of value

Which of the following would be viewed as a measure of the firm's ability to meet its long-term financial obligations? a. Debt ratio b. Balance sheet ratio c. Return on investment d. Operating ratio e. Liquidity ratio

debt ratio

You are a banker reviewing a loan application from a local business. Which of the following ratios would you look at to get a quick measure of the business's ability to meet its long-term financial obligations? a. Liquidity ratio b. Balance sheet ratio c. Return on investment d. Operating ratio e. Debt ratio

debt ratio

Johnson & Johnson does not require its various divisions to report in frequently. It believes in letting each manager have the authority to respond quickly to environmental changes. These changes do not have to be approved by Johnson & Johnson before they are implemented. Johnson & Johnson has ____ strategic control. a. bureaucratic b. inappropriate c. decentralized d. formalized e. inflexible

decentralized

Carlyn is monitoring expenditures and the budget to recognize problems early. She is drawing mainly on her ____ skills. a. interpersonal b. conceptual c. technical d. decision-making e. communication

decision making

James is responsible for his boss's travel arrangements. James selects the train tickets to purchase. James in engaged in a. problem solving. b. decision framing. c. decision making. d. brainstorming. e. satisficing.

decision making

The process of choosing one alternative from among many alternatives is called a. satisficing. b. problem solving. c. bounded rationality. d. decision making. e. None of these.

decision making

The senior pastor at Princeton Alliance Church needs to select a pastor of adult ministry. This is an example of a. decision making under uncertainty. b. decision making under risk. c. decision making under absolute certainty. d. decision making under unrealistic conditions. e. None of these.

decision making under uncertainty

A marketer for a motion picture company is determining when to release a movie to gain maximum exposure and viewers. The marketer needs to use a(n) ____ system. a. transaction-processing b. decision support c. executive support d. management information e. expert

decision support

When Madeline lived in Korea she decided to cook enchiladas. The store she used had sold out of sour cream. Madeline substituted onion chip dip. Madeline's motivation to think creatively began with the store's a. deficiency. b. need. c. resource. d. environment. e. All of these.

deficiency

Franklin asks his subordinate, Gary, to make the slides for an important brief. Franklin will review the slides. Franklin is ____ Gary. a. taking advantage of b. commanding c. centralizing d. delegating to e. None of these.

delegating to

After BP failed repeatedly to stop the oil spill, it gathered engineers from around the world to help find a solution. This was a(n) ____ group. a. Delphi b. interacting c. nominal d. unilateral e. task

delphi

Which of the following is NOT an example of an interacting group? a. Standing committee b. Delphi group c. Task force d. Functional department e. Ad hoc committee

delphi group

Siemens communications department started working remotely one day a week. It was a change in a. people. b. technology and operations. c. design. d. social responsibility. e. organization mission.

design

A bureaucratic organization will excel at which guideline for increasing speed? a. Start from scratch b. Minimize the number of approvals needed to do something c. Develop and adhere to a schedule d. Do not ignore distribution e. Integrate speed into the organization's culture

develop and adhere to a schedule

GE determined it could better service its customers by implementing a quality initiative called six- sigma. Its first step is this process would be to a. get top management support for the plan. b. develop goals and a strategy for this reengineering. c. create a sense of urgency among its employees. d. optimize the availability of potentially necessary reengineering resources. e. hire a change agent.

develop goals and a strategy for this reengineering

All of the following are characteristics of an effective control system EXCEPT a. developed and implemented by top management. b. flexibility. c. integrated with planning. d. accurate. e. timely.

developed and implemented by top management

Which of the following individual skills for improving communication is probably most important? a. Developing good listening skills b. Being sensitive to the sender's point of view c. Being aware of meanings that other people assign to words d. Asking appropriate questions e. Being patient

developing good listening skills

Sara is an assistant manager at a restaurant, which is part of a large, national chain. She was recently sent to a one-month educational course to help her get the skills she needs for promotion to Manager. Sara's employer was providing her with a. feedback. b. evaluation. c. development. d. training. e. recruiting.

development

The members of the various boards of a church gathered information about the church in several ways: conducting surveys, holding meetings, interviewing church staff, and examining minutes of past church meetings. This is an example of the OD intervention technique known as a. intergroup activities. b. technostructural activities. c. third-party peacemaking. d. diagnostic activities. e. process consultation.

diagnostic activities

Many business school professors extensively use the case method of teaching, in which students are asked to solve various kinds of business-related problems. Which managerial skills are most likely to improve by this teaching method? a. Diagnostic and conceptual b. Communication and time-management c. Diagnostic and decision-making d. Time-management and conceptual e. Decision-making and time-management

diagnostic and decision making

Andrea has worked in the marketing department for 27 years. She knows the history and successes of the office better than any other employee. When change is suggested, she is reluctant because she remembers accomplishments related to the current way of doing things. As a result of ____, she is resistant to change. a. feelings of loss b. different perceptions c. participation d. facilitation e. uncertainty

different perceptions

The EPA was considering two different sticker designs for auto fuel-economy. One design included a letter grade A+ to D, but it was argued that the letter grade fell short because it is imbued with memories people have of school. Others argued that it was simple and easy to understand. They have the organizational barrier a. semantics. b. information overload. c. status difference. d. different perceptions. e. conflicting signals.

different perceptions

Which of the following is an explanation of the resistance to change that a worker might feel because the worker disagrees with management that the type of change selected will be best for the organization in the long-run? a. Threatened self-interests b. Uncertainty c. Participation d. Different perceptions e. Feelings of loss

different perceptions

A(n) ____ strategy concentrates on increasing sales revenues, through the ability to charge premium prices for value-added products, while still maintaining an appeal for most customers. a. differentiation b. overall cost leadership c. focus d. corporate-level e. product life cycle

differentiation

Watchmaker Breitling maintains very high standards for quality, sturdiness, functionality, and precision. It is pursuing a a. differentiation strategy. b. low-cost strategy. c. diversification strategy. d. related diversification strategy. e. BCG strategy.

differentiation strategy

Princeton Alliance Church has a goal of helping 150 more orphans in Brazil. They need to raise money, build a new facility, hire staff, reach out to children on the street and gain their trust. PAC has goal a. specificity. b. acceptance. c. conformity. d. congruity. e. difficulty.

difficulty

The maquiladoras concept is a fairly recent approach to: a. strategic alliance. b. licensing agreement. c. direct investment. d. joint venture. e. None of these.

direct investment

Volkswagen built a factory in Mexico to manufacture cars for sale in North America. For Volkswagen this is an example of a. a joint venture/strategic alliance. b. licensing. c. direct investment. d. exporting. e. global involvement.

direct investment

David tells his people his standards, schedules work for his section, and gives his people updates on standard achievement. Based on the path-goal theory, what kind of leader behaviors is David exhibiting? a. Supportive b. Directive c. Achievement-oriented d. Participative e. Bureaucratic

directive

In the 1980s if you mentioned Harley-Davidson motorcycles to the average consumer, he or she immediately thought of motorcycle gangs⎯more specifically, Hell's Angels. Now the price of a Harley can top $20,000 and there are riding clubs like Rubs (Rich urban riders) that include executives, attorneys, and doctors. The clubs are attracted to Harleys for the wild and free image. Harley Davidson's image is a(n) ____ not easily imitated by competitors. a. distinctive competence b. broad scope c. organizational opportunity d. competitive disadvantage e. related diversification

distinctive competence

The aspects of a business that the firm performs at a higher level than its competitors are known as the firm's a. niches. b. capital-intensiveness. c. distinctive competencies. d. strategic weakness. e. first-mover advantage.

distinctive competencies

The Limited, a large clothing chain, does an exceptionally good job of tracking its store inventory and replenishing sold items within forty-eight hours of the sale. In its inventory management control procedures, The Limited has a a. narrow scope of activities. b. broad scope of activities. c. poor resource-deployment plan. d. broad, strategic plan. e. distinctive competency.

distinctive competency

One advantage of group decision making is a. groupthink. b. compromise. c. diversity of members' backgrounds. d. lowered cost of decision making. e. ability of a strong individual to direct the group.

diversity of members' backgrounds

When Donald Rumsfeld was Secretary of Defense, he was a very strong-willed manager. He was often able to persuade generals and admirals to do what he thought was best. Which disadvantage of group decision making was that group experiencing? a. Diversity of background b. Compromise c. Groupthink d. Domination by one member e. time required to get a decision

domination by one member

In Asia, consumers have historically had an aversion to debt. However, in recent years credit card use has grown significantly, supported by aggressive marketing and governments in the region that see it as a means to fuel economic growth. This is an example of the ____ dimension. a. economic b. technological c. sociocultural d. political-legal e. domestic

economic

Investors were worried about the stock market when unemployment was 10%, companies were slow to invest, and government debt was still increasing. These are aspects of which environment? a. Legal b. Sociocultural c. Technological d. Political e. Economic

economic

For his work in developing the administrative model to describe how managers make decisions in the real world, Herbert Simon won the Nobel Prize in a. medicine. b. economics. c. peace. d. psychology. e. management.

economics

The idea that manufacturing costs per unit decrease as the number of units produced increases is known as a. economies of scale. b. venture capitalism. c. a franchising agreement. d. first-mover advantage. e. None of these.

economies of scale

All of the following are competitors of GM EXCEPT a. BMW. b. Ford. c. Honda. d. Edmunds'. e. Tesla.

edmunds'

Rajan is trying to adopt more automated equipment in his soda bottling facility, and workers are resisting the change. When Rajan decides to hold a meeting to explain to workers how the change will be beneficial to them, he is using ____ as a means of overcoming resistance to change. a. participation b. force-field analysis c. division of labor d. education e. feelings of loss

education

Workers who purchase company stock have which dual roles in the internal environment? a. Employee, board of director b. Shareholder, board of director c. Shareholder, strategic partner d. Employee, owner e. Monitor, owner

employee, owner

After the 2006 Congressional elections, President Bush announced a troop increase in Iraq in an attempt to speed up withdrawal. His plan encountered strong resistance. The Administration used ____ to try to change the minds of their opposition. a. participation b. force-field analysis c. education and communication d. facilitation e. all of these

education and communication

The best alternative is the most ____ alternative. a. efficient b. controllable c. profitable d. effective e. valid

effective

________ is more necessary for long term success than is ________; although both are desirable. a. Efficiency, effectiveness b. Effectiveness, efficiency c. Pervasiveness, tenacity d. Complexity, expansion e. Simplicity, expansion

effectiveness, efficiency

Raakel has a learning difference. During her school years she developed remarkable determination, persistence, and character. Now she is a good employee and leader because of her individual contribution a. effort. b. ability. c. loyalty. d. skills. e. competencies.

effort

Anu is comparing the performance of her small landscaping business against the standards she established. When she has finished her comparisons, any of the following actions may be appropriate EXCEPT a. correct deviations as required. b. maintain the status quo. c. increase the control standards. d. decrease the control standards. e. eliminate the control standards.

eliminate the control standards

The management pioneer who performed the Hawthorne studies at Western Electric was a. Lillian Gilbreth. b. Elton Mayo. c. Henry Gantt. d. Frank Gilbreth. e. Frederick Taylor.

elton mayo

Tonio can read body language especially well. He has the EQ dimension a. self-esteem. b. empathy. c. Machiavellianism. d. authoritarianism. e. risk propensity.

empathy

In the reengineering process, the first step is setting goals and developing a strategy. The second step is a. starting with a clean slate to re-create the organization. b. emphasizing top management's commitment to reengineering. c. implementing the chosen strategy across the organization. d. optimizing top-down and bottom-up perspectives. e. creating a sense of urgency among managers.

emphasizing top management's commitment to reengineering

Robyn sells real estate for a large franchised organization. She likes the fact that she is allowed to set her own work goals, make decisions, and solve problems having to do with the houses that her customers are buying and selling. The real estate company for which Robyn works uses ____ to enhance employee motivation. a. empowerment b. participation c. a nine-eighty schedule d. flextime e. avoidance

empowerment

How the individual behaves in the group is the ____ role. a. sent b. perceived c. conflict d. expected e. enacted

enacted

Rebecca showed up for a meeting, three minutes late. The meeting had already started. For the next meeting of the same group Rebecca arrived five minutes early. Her ____ role changed. a. sent b. perceived c. enacted d. expected e. conformity

enacted

Dale wants to ask for a raise, but he is struggling to select the best words and phrases. This is an example of a problem with a. noise. b. decoding. c. information overload. d. channel selection. e. encoding

encoding

Dr. Ting developed the BPro blood pressure watch. He sold three of his four clinics to finance production. He now sells BPro in Singapore and the United States. He is an example of a(n) a. intrapreneur. b. entrepreneur. c. franchise. d. small business. e. joint venture.

entrepreneur

Jacques Torres is founder, CEO, and owner of Jacques Torres Chocolate in Brooklyn NY. He is a(n) a. intrapreneur. b. entrepreneur. c. franchisee. d. lease holder. e. professional manager.

entrepreneur

Microsoft is no longer supporting Windows XP Service Pack 2 because it released Service Pack 3 and launched Windows 7. Service Pack 2 is an example of a. equifinality. b. synergy. c. entropy. d. subsystem interdependence. e. a closed system.

entropy

The normal process within an organization that leads to a system decline is known as a. reengineering. b. synergy. c. process change. d. innovation. e. entropy.

entropy

Therese has a learning disability. There is no doubt she works harder to earn a B than every other student. ____ theory would suggest she will rationalize that she is gaining a better work ethic than others and it will pay off later in life. a. Expectancy b. Reinforcement c. Equity d. Hierarchy of needs e. Two-factor

equity

Which of the following motivational theories is based on the idea that employees compare the treatment they receive relative to others' treatment in order to determine if they are being treated fairly? a. Expectancy b. Reinforcement c. Equity d. Hierarchy of needs e. Two-factor

equity

Which of the following is a process theory of motivation? a. Maslow's need hierarchy b. McClelland's work on need for power c. McClelland's work on need for achievement d. Two-factor theory e. Equity theory

equity theory

The Obama administration continued to push through health care reform even though its version was supported by less than half of the American public. From a political perspective the administration showed ____. a. political forces b. intuition c. escalation of commitment d. rationality e. satisficing

escalation of commitment

RIM knows there are less apps for Blackberry than there are for Apple, Android phones. RIM wants to close the gap by 10% in one year. RIM is in which step in the change process? a. Recognition of the need for change b. Establishment of goals for the change c. Selection of appropriate change technique d. Actual implementation e. Evaluation and follow-up

establishment of goals for the change

According to Maslow, the need that people have for respect and recognition is the need for a. achievement. b. security. c. self-respect. d. belongingness. e. esteem.

esteem

When Disney and IBM refuse to advertise on websites that have no posted privacy policies, they are acting as a. ethical leaders. b. privacy advocates. c. corporate hypocrites. d. ethical leaders and privacy advocates. e. ethical leaders, privacy advocates, and corporate hypocrites.

ethical leaders and privacy advocates

Amazon, maker of Kindle, could choose a touch screen which increases glare or non-touch screen for better viewing. They were in which step of the rational decision making model? a. Develop a set of rational alternatives b. Evaluate the possible alternatives c. Consult with other decision-makers d. Recognize and define the decision situation e. Evaluate decision effectiveness

evaluate the possible alternatives

College students can buy textbooks on Borders.com, Amazon, and their local bookstore. When they compare prices they are in which step of the rational decision making model? a. Develop a set of rational alternatives b. Evaluate the possible alternatives c. Consult with other decision-makers d. Recognize and define the decision situation e. Evaluate decision effectiveness

evaluate the possible alternatives

When a plant manager who is trying to reduce turnover of production workers notices that turnover has decreased by 10 percent four months after he instituted a new training program, at which step in the rational decision-making process is this manager? a. Evaluating the results b. Identifying alternatives c. Recognizing the decision situation d. Selecting the best alternative e. Developing a set of alternatives

evaluating the results

Claudia is trying to develop a communications plan for a new plant opening. She puts in many hours of overtime and eventually gives up and goes home without finishing the project. She is experiencing which response to stress? a. Alarm b. Resistance c. Exhaustion d. Cognitive dissonance e. None of these.

exhaustion

Reengineering is needed when an organization a. experiences entropy. b. is dominant in its market. c. changes its technology rapidly. d. wants to improve employee morale. e. wants to gradually change aspects of its structure.

experiences entropy

Japanese steel producers voluntarily limit the amount of steel they export to the US. This is an example of a(n) a. maquiladora. b. joint venture. c. export restraint agreement. d. licensing agreement. e. strategic alliance.

export restraint agreement

U.S. cola producers "voluntarily" limit the number of beverages that they export to India each year. This is an example of a. a quota. b. direct investment. c. a strategic alliance. d. a licensing agreement. e. an export restraint agreement.

export restraint agreement

Recession is a(n) ____ force for change. a. internal b. managerial c. technical d. radical e. external

external

Unions negotiating for higher wages is a(n) ____ force for change. a. internal b. managerial c. external d. radical e. technical

external

When Amazon lowered the price of Kindle, Barnes and Noble lowered the price of Nook. This is an example of a(n) ____ force for change. a. internal b. managerial c. external d. radical e. technical

external

When a locally owned restaurant fears new competition from Applebee's or TGIF's, it is experiencing a change in its a. external environment. b. internal environment. c. physical work environment. d. government regulations. e. organizational culture.

external environment

Oscar likes to pass along gossip about coworkers to his supervisor, but his supervisor ignores his comments and keeps talking about work-related issues. His supervisor is using ____ to weaken Oscar's behavior. a. avoidance b. extinction c. positive reinforcement d. punishment e. distortion

extinction

Boeing's information system shares quality control information with its suppliers. This is an example of a(n) a. intranet. b. extranet. c. Internet. d. videoconference. e. telecommute.

extranet

A force field analysis identifies a. management potential in existing employees. b. differing perceptions among future employees. c. differing perceptions among managers regarding structural change. d. factors that facilitate and hinder organization change. e. the appropriate span of management for an organization.

factors that facilitate and hinder organization change

Mason works at a textile mill. Last week he worked 45 hours. According to the ____, he should receive overtime for the time he worked in addition to his regular 40-hour shift. a. National Labor Relations Act (Wagner Act) b. Labor Management Relations Act (Taft-Hartley Act) c. National Labor Relations Board d. Occupational Safety and Health Agency (OSHA) e. Fair Labor Standards Act

fair labor standards act

Which of the following requires employers to provide up to 12 weeks of unpaid leave for family emergencies? a. Equal Pay Act of 1963 b. Family and Medical Leave Act of 1993 c. Age Discrimination in Employment Act d. Fair Labor Standards Act e. National Labor Relations Act

family and medical leave act of 1993

Which of the following factors tends to increase group cohesiveness? a. Large size b. Disagreement on goals c. Intragroup competition d. Domination by one member e. Favorable evaluation

favorable evaluation

Tim knows he deserves a raise. He talks with HR about his outstanding performance. HR describes what a bad year the company is having and that there is no money for raises. Tim's raise failed the test for ____. a. consequences b. bounded rationality c. satisficing d. escalation of commitment e. feasibility

feasibility

OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all- business-class service with 12 seats that lie flat or 72 that recline 140 degrees. The reclining seats are an example of a. features. b. aesthetics. c. reliability. d. durability. e. serviceability.

features

Retained earnings are part of ____ control of an organization. a. financial b. structural c. operating d. interim e. nonmonetary

financial

When classifying controls on the basis of the resources involved, we find that one class of resources is related to the control of all other resource classes as well. Which resource class overlaps all other classes? a. Physical resources b. Human resources c. Financial resources d. Information resources e. None of these.

financial resources

A manager who provides reinforcement on a periodic basis, regardless of performance, is using a ____ schedule. a. variable-interval b. variable-fixed c. fixed-ratio d. fixed-interval e. variable-ratio

fixed interval

When a supervisor inspects facilities each morning at 9:00 am, what schedule of reinforcement is she using? a. Continuous b. Fixed-interval c. Fixed-ratio d. Variable-ratio e. Variable-interval

fixed interval

Which of the following reinforcement schedules offers a worker the least incentive to do good work? a. Fixed-interval b. Fixed-ratio c. V ariable-interval d. V ariable-ratio e. Continuous

fixed interval

A manager who provides reinforcement on the basis of a particular number of behaviors, rather than on the basis of time is using a(n) ____ schedule. a. fixed-ratio b. fixed-interval c. variable-interval d. variable-ratio e. interval-ratio

fixed ratio

Abercrombie sells clothing for "tween" girls who are no longer little girls, but not quite teens either. Abercrombie and Fitch is the clothing line for older people. Abercrombie uses a(n) ____ strategy. a. focus b. diversification c. unrelated diversification d. differentiation e. BCG

focus

Southwest Airlines does not charge to check up to two bags, which is different than most airlines in the US. Southwest is attempting to retain loyalty among the specific group of customers. This is part of a(n) ____ strategy. a. differentiation b. BCG c. diversification d. focus e. overall cost leadership

focus

There are a lot of companies that make decorative items for the home. Franklin Mint makes decorative gift items that it sells as collectibles. For instance, each decorator plate that is markets is given a number, and only a finite quantity of each plate is manufactured. By use of a(n) ____ strategy, Franklin Mint distinguishes itself from other companies that make decorative items for the home. a. related diversification b. focus c. BCG d. diversification e. overall cost leadership

focus

When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict, Chandra reminds them that their cooperation with each other is necessary for the continuing profitability of the firm, and therefore, for their job security. Chandra is controlling conflict by a. expanding the resource base. b. using an appropriate coordination technique. c. focusing attention on higher-level goals. d. matching personalities and work habits of workers. e. None of these.

focusing attention on higher level goals

Citicorp chose to settle an SEC lawsuit for $75 million. When executives compare the cost of the settlement to those of other financial institutions they are in which step of the rational decision making model? a. Develop a set of rational alternatives b. Evaluate the possible alternatives c. Consult with other decision-makers d. Recognize and define the decision situation e. Follow up and evaluate the results

follow up and evaluate the results

In most change situations, there are factors that will make the job of change more difficult and others that seem to ease the change process. The process by which the manager identifies and then eliminates as many of the forces against change as possible is called a. facilitation. b. implementation. c. force-field analysis. d. participative development. e. communication and education.

force field analysis

After noticing a poster in the Student's Union building, Kunchel attends the first organizational meeting for the Korean Students' Association. This group is in which stage of its development? a. Performing b. Forming c. Norming d. Transforming e. Storming

forming

During which stage of group development do the members begin to try out various forms of behavior in an attempt to test the water and see what will be acceptable in the group? a. Norming b. Storming c. Forming d. Performing e. Controlling

forming

When an entrepreneur pays a parent company a monthly percentage of the gross income of her business in return for using the parent company's name and products, this is known as a. a franchise agreement. b. an advisory board. c. a partnership. d. a business plan. e. networking.

franchise agreement

Todd wants to start a new business. With which of the following methods of starting a new business will he pay a share of the income from the business in return for the use of such things as trademarks and business formulas? a. Venture capitalism b. Franchising c. Buying an existing business whose purchase price includes "goodwill" d. Starting a new business with loans from the SBA e. Industrial revenue sharing

franchising

Which of the following is NOT a major form of operations control discussed in the text? a. Preliminary b. Screening c. Postaction d. Functional e. All of these are major forms of operations control.

functional

The Green Bay Packers, NFL team, is a(n) a. interest group. b. informal group. c. team. d. task group. e. functional group

functional group

The records department at Chelsea Community Hospital is an example of a(n) a. interest group. b. informal group. c. team. d. task group. e. functional group.

functional group

A manager gives her employees a bonus every month in which they exceed their sales quota. This type of incentive pay is known as a. fixed-rate pay. b. profit sharing. c. gain sharing. d. lump-sum bonus. e. pay-for-knowledge.

gain sharing

The purpose of bureaucratic control is to a. enhance employee participation in the control function. b. produce performance above minimum acceptable standards. c. get employee compliance. d. increase group performance. e. increase employee self-control.

get employee compliance

Alejandro is raising a puppy for The Seeing Eye because he has seen what an incredible difference the dog can make in a blind person's life. He joined The Seeing Eye puppy raisers because of a. instrumental benefits. b. group activities. c. group goals. d. need satisfaction. e. interpersonal attraction.

group goals

A disadvantage of using interacting groups to make decisions is a. group politics. b. a void of expert opinion. c. an increase in programmed costs. d. faster decision making. e. too much brainstorming.

group politics

Groups that interact electronically are more likely to express dissenting views, than groups that interact face to face. This knowledge would be helpful in minimizing ____. a. domination b. groupthink c. irrationality d. compromise e. coalitions

groupthink

Which of the following disadvantages of group decisions typically results from the group being very cohesive? a. Irrationality b. Groupthink c. Compromise d. Dominance e. Coalitions

groupthink

All of the following are advantages of group decision making EXCEPT a. groupthink may occur. b. better decisions generally emerge. c. enhanced communication may result. d. more information and knowledge are available. e. None of these.

groupthink may occur

Which of the following is characteristic of a task group? a. Created to accomplish a wide range of purposes b. Formed by the members c. Has a stated or implied time horizon d. Can be an autonomous work group or a functional group e. Purposes may not be consistent with those of the organization

has a stated or implied time horizon

Subsystems a. are autonomous. b. are interdependent. c. have some autonomy and interdependence. d. are closed systems. e. none of these answers.

have some autonomy and interdependence

The first person to identify the managerial functions of planning, organizing, leading, and controlling was a. Elton Mayo. b. Lillian Gilbreth. c. Henri Fayol. d. Hugo Munsterberg. e. Mary Parker Follett.

henri fayol

Who was one of the first experts to develop the administrative model of decision making? a. Elton Mayo b. George Bennett c. Martin Johnson d. Jack Welch e. Herbert Simon

herbert simon

Public relations is part of ____ control. a. physical b. human c. information d. financial e. quality

information

The lowest performance results from a. low cohesiveness and high performance norms. b. high cohesiveness and high performance norms. c. high cohesiveness and low performance norms. d. low performance norms regardless of cohesiveness. e. None of these.

high cohesiveness and low performance norms

The most significant disadvantage to franchising as a means of acquiring a business is a. the amount of paperwork. b. the absence of economies of scale. c. high start-up costs. d. government regulation. e. low break-even points.

high start up costs

In terms of group performance, when cohesiveness is ____ and performance norms are ____, the result should be ____ performance. a. high; high; high b. high; low; high c. low; high; low d. low; low; high e. None of these.

high; high; high

In the Ohio State studies, employees of supervisors who ranked ____ on initiating structure were ____ performers and expressed ____ levels of satisfaction. a. high; poor; low b. high; high; low c. low; high; low d. low; poor; high e. None of these.

high; high; low

According to Lawrence and Lorsch, an organization that can be classified according to differentiation would have a ____ level of differentiation if it had many subunits and would have a ____ level of differentiation if it had few subunits. a. low; low b. low; high c. high; low d. high; high e. None of these.

high; low

In Fiedler's model, a ____ LPC score is said to reflect a ____ orientation and a ____ LPC score is said to reflect a(n) ____ orientation. a. high; relationship; low; task b. high; task; low; relationship c. low; relationship; high; task d. low; task; high; initiating-structure e. None of these.

high; relationship; low; task

Carlotta, the owner of a small business, decides to promote Belle because of her knowledge and skills rather than Meera, who is her personal friend. Which characteristic of Weber's bureaucratic model is Carlotta using? a. Hiring and promotion based on technical expertise b. Rules to ensure uniform task performance c. Distinct division of labor d. Unity of command e. A hierarchy of positions with an attendant chain of command

hiring and promotion based on technical expertise

Which of the following is NOT a suggested way for managers to control conflict? a. Expanding the resource base b. Enhancing coordination of interdependence c. Setting superordinate goals d. Matching personalities and work habits of employees e. Hiring outsiders to shape up things

hiring outsiders to shape up things

Performance appraisals are part of ____ control. a. physical b. human c. information d. financial e. quality

human

Those activities directed at attracting, developing, and maintaining an effective workforce are called a. recruiting. b. selection. c. employee relations. d. labor relations. e. human resource management.

human resource management

During the recession many Americans lost their jobs. They could spend less, spend savings, or continue their lifestyle by using credit. They were in which step of the rational decision making model? a. Develop a set of rational alternatives b. Evaluate the possible alternatives c. Identify alternatives d. Recognize and define the decision situation e. Evaluate decision effectiveness

identify alternatives

When revenue from gaming went flat in the US, Wynn Resorts opened casinos in Macau, islands close to China, where gaming was already popular. Wynn Resorts was benefitting from a. a market niche. b. a franchise agreement. c. an established market. d. a first-mover advantage. e. identifying new markets.

identifying new markets

When the price of oil came down, demand for full size SUVs increased. Automakers make more profit on large vehicles than small vehicles. Automakers chose to increase production of full size SUVs. The increase in production was which step in the rational decision making model? a. Develop a set of rational alternatives b. Evaluate the possible alternatives c. Implement the chosen alternative d. Recognize and define the decision situation e. Evaluate decision effectiveness

implement the chosen alternative

According to the Lewin model, building a new plant in Texas is an example of which step in the change process? a. Unfreezing b. Process change c. Reengineering d. Implementing the change e. Refreezing

implementing the change

Hundreds of small businesses under contract make parts for Honda. This is an example of which of the following roles of small businesses? a. Innovation b. Importance to large businesses c. Job creation d. All of these e. None of these

importance to large businesses

After oil prices hit record highs and the oil companies made record profits, some of the oil CEOs appeared on the Today show to explain their business to consumers. This is an example of a. creation of an obligation. b. impression management. c. initiating structure. d. persuasion. e. inducement.

impression management

Donald Trump is described as an average manager, but many view him as larger than life. Trump engages in a. creation of an obligation. b. impression management. c. initiating structure. d. persuasion. e. inducement.

impression management

Almost 20,000 UPS employees are now equipped with ring scanners⎯small electronic devices worn on their index fingers and wired to a small computer on their wrists. When a UPS employee holds a package, the ring shoots a pattern of photons on the package. Within moments, its location is updated at the UPS Web site. This use of an operations improvement allows UPS to a. improve its productivity. b. decrease fixed cost. c. decrease its dependence on its Web site. d. increase customer affective responses. e. None of these.

improve its productivity

The type of statistical quality control that involves testing products as they are being made is known as a. total factor sampling. b. acceptance sampling. c. in-process sampling. d. conformance sampling. e. None of these.

in process sampling

The earliest form of automation⎯machine-controlled devices⎯were first developed a. in the 1700s. b. in the 1800s. c. in the 1900s. d. after the year 2000. e. None of these.

in the 1700s

Which type of financial statement summarizes the organization's revenues and expenses over the previous year? a. Balance sheet b. Liquidity statement c. Cash flow statement d. Income statement e. Debt statement

income statement

Twanya is the school counselor responsible for scheduling. In looking at the data she notes student evaluations were periodically low for a professor. Upon further research she notes the evaluations were lowest for all Money and Banking classes⎯considered to be difficult no matter who taught the class. Her initial information was a. incomplete. b. inaccurate. c. relevant. d. important. e. untimely.

incomplete

In times of economic prosperity, small firms are the first to hire additional workers and big firms are last. In times of economic downswings, small firms are the first to eliminate workers and big firms are last. This reflects which attribute of small firms as compared to large firms? a. Increased innovation b. Increased flexibility c. Higher susceptibility to lawsuits d. Economies of scale e. All of these.

increased flexibility

Increased interdependence ____ the potential for conflict. a. decreases b. increases c. has no effect on d. has an unknown effect on e. None of these.

increases

Studies of the organization change process found that participation a. reduces the need for communication. b. encourages employees to adopt differing perceptions. c. increases productivity and cooperation. d. increases productivity but has no effect on cooperation. e. leads to higher training costs.

increases productivity and cooperation

A law firm calculates the following ratio: an attorney's hours of work/ an attorney's number of billable hours. This is a measure of ____ productivity. a. labor b. partial c. total factor d. individual e. None of these.

individual

When human resource managers determine how much each worker in a particular wage grade will be paid, they are making a(n) ____ decision. a. wage-level b. wage-structure c. individual wage d. benefit-level e. individual-benefit

individual wage

Which of the following factors is NOT included in the formula for computing total factor productivity? a. Labor b. Capital c. Materials d. Energy e. Inflation

inflation

Monica is the class clown. Monica is likely to be the a. formal leader. b. informal leader. c. task specialist. d. maintenance specialist. e. hero.

informal leader

An upper-level executive at Gucci has just received a monthly sales report. The two-page analysis indicates which urban area successfully implemented a new policy. It will be useful to show to marketing. This document is an example of a. data that marketers need to understand. b. information because it has been analyzed. c. how managers pretend that information is relevant when it isn't. d. data that are not in a format that would be useful for carrying out the company's business. e. resources used to convert data into information.

information because it has been analyzed

Sales forecasting, economic forecasting, and environmental analysis are examples of the control of a. physical resources. b. human resources. c. information resources. d. financial resources. e. None of these.

information resources

The behavior that is called "job-centered leader behavior" in the Michigan studies is similar to the behavior called ____ in the Ohio State studies, and ____ in the Leadership Grid. a. initiating-structure; concern for production b. consideration; concern for people c. concern for production; initiating-structure d. concern for people; consideration e. None of these.

initiating-structure; concern for production

Eleanor has to create an invention for her fourth grade science project. She runs into the kitchen shouting "I've got it." She is experiencing which stage of the creative process? a. Preparation b. Incubation c. Insight d. Verification e. cognitive dissonance

insight

Eric has stayed in Boy Scouts so he can earn his Eagle Scout Award. He thinks Eagle Scout will help him get into a good college. He stayed in Boy Scouts for a. interpersonal attraction. b. group activities. c. instrumental benefits. d. group goals. e. All of these.

instrumental benefits

One way managers can improve the effectiveness of the control system is to a. change the performance standards. b. control as many things in the organization as possible. c. computerize the system. d. integrate control with planning. e. correct all deviations from standards.

integrate with control planning

Which of the following is NOT one of the constraints with which a purchasing agent must deal? a. Inventory levels and delivery dates b. Supplier reliability c. Integrating purchasing with production d. Getting the best possible discounts and terms e. The quality of what is being purchased

integrating purchasing with production

Which of the following is the most common form of a decision-making group? a. Interacting b. Delphi c. Nominal d. Reactive e. Interdependent

interacting

A title, such as VP, would be found in the a. job evaluation. b. job analysis. c. job specification. d. job description. e. the selection process.

job description

A standing plan that outlines the steps to be followed in a particular circumstance is called a(n) a. SOP. b. single-use plan. c. policy. d. contingency plan. e. program.

policy

Marketing wants more products faster. Operations wants more time to fill orders. These two groups are constantly in conflict with one another most likely due to a. personality conflict. b. different beliefs. c. excessive competitiveness. d. interdependencies. e. superordinate goals.

interdependencies

A(n) ____ group is created by its own members for purposes that may or may not be relevant to organizational goals. a. functional b. task c. interest d. work team e. None of these.

interest

Union members at Harley-Davidson have to vote on a contract that will freeze pay and cut jobs. If not approved, management says they will move the factory out of Wisconsin to another state. This is an example of a. intergroup conflict. b. intragroup conflict. c. interpersonal conflict. d. conflict between the organization and the environment. e. None of these.

intergroup conflict

Human resources is trying to keep a good legal counselor. The lawyer wants a flexible work schedule. HR recommends working remotely one day a week. This is a(n) ____ force for change. a. internal b. managerial c. external d. radical e. technical

internal

Two years after purchasing a home, Victor received a check in the mail from his attorney. An accountant had found a discrepancy. The accountant conducted a(n) a. internal audit. b. debt audit. c. cash flow audit. d. balance audit. e. liquidity audit.

internal audit

According to your text, strategic control is especially critical for which type of organizations? a. Conglomerate b. Small c. Entrepreneurial d. International e. None of these.

international

Hurd was CEO of Hewlett Packard, but he was fired. Oracle hired hike. HP sued to stop Oracle from hiring Hurd. This is an example of a. intergroup conflict. b. intragroup conflict. c. interpersonal conflict. d. conflict between the organization and the environment. e. interorganizational conflict.

interorganizational conflict

Empathy is a(n) ____ skill. a. conceptual b. technical c. analytic d. interpersonal e. diagnostic

interpersonal

____ is based on disagreements between two or more individuals in an organization. a. Intergroup conflict b. Intragroup conflict c. Interpersonal conflict d. Conflict between the organization and the environment e. None of these.

interpersonal conflict

Which type of conflict occurs when there is conflict between two or more roles? a. Intrarole b. Intersender c. Intrasender d. Interrole e. Person-role

interrole

At the Olympics, American "dream teams" have frequently failed to win the gold medal. The teams usually have a lot of great players who are not comfortable sharing the spot light. This is an example of decreasing cohesiveness due to a. group size. b. disagreement on goals. c. intragroup competition. d. domination. e. unpleasant experiences.

intragroup competition

When the various business units of the organization compile information about themselves and make this information available to the other business units of the organization, this system is called a(n) a. Internet. b. expert system. c. EIS. d. TPS. e. intranet.

intranet

Employees at P&G found that electrostatic cloth picked up more dirt than a wet cloth. The Swiffer was born. This is an example of a. intrapreneurship. b. new venture formation. c. creativity. d. entrepreneurship. e. None of these.

intrapreneurship

When the iPhone 4 was first available, demand was high. Phones on eBay were listed at $1,200. The iPhone 4 was at which stage of the product life cycle? a. Maturity b. Introduction c. Decline d. Maturity e. Growth

introduction

When Ann is in a room full of people, she says she wants to be the draperies. She has the personality trait a. locus of control. b. conscientiousness. c. Machiavellianism. d. authoritarianism. e. introversion.

introversion

Will prefers to be alone, likes the big picture, makes gut decisions, and completes work before moving on to the next project. His traits illustrate the ____ dimensions of the Myers-Briggs Type Indicator. a. extrovert intuitive thinking judge b. extrovert intuitive feeling judge c. introvert intuitive feeling judge d. introvert sensing thinking judge e. introvert sensing feeling perceiver

introvert intuitive feeling judge

Due to fear of avian flu spreading to the US, the CDC has established a ____ for dealing with infected individuals. a. standard operating procedure b. rule c. regulation d. policy e. standing plan

policy

Theresa gets her energy from solitude, prefers detail-oriented concrete projects, uses logical reasoning, and enjoys seeing a finished product. Her traits illustrate the ____ dimensions of the Myers-Briggs Type Indicator. a. extrovert intuitive thinking judge b. extrovert intuitive feeling judge c. introvert intuitive feeling judge d. introvert sensing thinking judge e. introvert sensing feeling perceiver

introvert sensing thinking judge

Eric is communications director. The New York Times wants to interview his boss. Eric suspects the reporter is not objective, so he declines the interview. Eric used ____ to make the decision. a. intuition b. escalation of commitment c. bounded rationality d. programmed decision e. coalitions

intuition

According to the science of management, management tasks should be approached in all of the following ways EXCEPT a. rational. b. logical. c. objective. d. systematic. e. intuitive.

intuitive

The relationship between stress and performance a. is such that there can be too much stress or too little stress. b. tends to be similar to a learning curve. c. is negative. d. is positive. e. has yet to be researched properly.

is such that there can be too much stress or too little stress

achieving organizational goals efficiently and effectively: a. is necessary to make logical decisions. b. is the primary purpose of the management process. c. ensures that all employees will work together effectively. d. rarely occurs in private sector organizations. e. is not necessary for successful management but is desirable.

is the primary purpose of the management process

When the United States experienced the largest blackout in U.S. history, initial TV and radio reports blamed a fire in a Con Edison building in New York City. They turned out to be wrong. This illustrates which disadvantage of oral communication? a. It can be quite inaccurate. b. It often creates a need for feedback. c. It is more time-consuming than written communication. d. Managers are uncomfortable using oral communication. e. None of these.

it can be quite inaccurate

Which of the following is NOT a characteristic of a group in an organization? a. It has a specific number of people. b. Its members regularly interact. c. It is created to accomplish a goal. d. It can evolve inside the normal organization structural boundaries. e. It can evolve outside the normal organization structural boundaries.

it has a specific number of people

Which of the following statements about the grapevine is FALSE? A. it can be used to transmit information quickly. B. it builds a sense of togetherness. C. it is a useful way to transmit confidential information. D. it may extend beyond the organizational boundaries. E. it is often used as a way to get power.

it is a useful way to transmit confidential information

Which of the following is NOT an advantage of oral communication? a. It is accurate. b. It is easy to use. c. It facilitates feedback. d. It is comfortable for managers. e. All of these are advantages.

it is accurate

When the United States experienced the largest blackout in U.S. history, papers the next morning correctly suggested a system problem west of New York that officials were still trying to identify. This illustrates which advantage of written communication? a. Its feedback and interchange b. Its lack of clarity c. The formal implications it carries d. The time for preparation e. Its accuracy

its accuracy

An organization is considered diverse when a. managers have been given diversity training. b. it allows all new applicants to join the organization. c. its members differ from each other. d. its makeup matches the makeup of the general population. e. All of these.

its members differ from each other

When Google developed its Android cell phone system it changed a. its resource deployment. b. a strategic goal. c. its scope. d. its mission statement. e. its distinctive competencies.

its scope

Which of the following alternatives to specialization gives individual workers more to do and keeps each worker on the same job all the time without giving more authority over, and responsibility for, the work? a. Job enlargement b. Job rotation c. Job enrichment d. Work teams e. V ertical job loading

job enlargement

Carol worked in an office assigning, reviewing, and assessing projects. When her office was moved closer to the projects, she could walk outside to check on the projects. The ability to get fresh air in the middle of the day raised her job satisfaction significantly. This is an example of a. job enlargement. b. job enrichment. c. flextime. d. job specialization. e. job rotation.

job enrichment

Prior to the Sarbanes-Oxley Act, CFOs were strategic visionaries, helping to lead the company. Post Sarbanes-Oxley, they are primarily regulation enforcers, who might get time to think strategically. Turnover in the CFO position has increased significantly since the Act was passed. In this case ____ did not produce satisfied workers. a. job enlargement b. work teams c. job rotation d. job characteristics e. job enrichment

job enrichment

Which of the following alternatives to specialization would require continually adding new tasks and challenges as part of the job design? a. Job enlargement b. Horizontal job loading c. Job rotation d. Job enrichment e. Job specialization

job enrichment

All of the following are steps in human resource planning EXCEPT a. job analysis. b. job evaluation. c. forecasting human resource supply. d. forecasting human resource demand. e. replacement chart.

job evaluation

The process of determining the relative value of jobs within the organization is known as a. job analysis. b. job evaluation. c. the wage-level decision. d. the individual wage decision. e. performance evaluation.

job evaluation

Cheri and Aaron both wanted to work part-time, and they found a lawyer who was willing to split one full-time paralegal job between the two of them so that Cheri works mornings and Aaron works afternoons. This arrangement is known as a. flextime. b. participation. c. OB Mod. d. job sharing. e. reinforcement.

job sharing

You are reading a document that says that job incumbents must be at least twenty-one years of age, a citizen of the United States, and have at least two years of college training. What are you reading? a. Discriminatory and probably illegal job requirement b. Job analysis c. Job description d. Realistic job preview e. Job specification

job specification

At the opposite ends of the single continuum used by the Michigan studies are the leader's ____ and ____. a. initiating-structure behavior; consideration behavior b. job-centered leader behavior; employee-centered leader behavior c. concern for production; concern for people d. task-oriented behavior; relationship-oriented behavior e. None of these.

job-centered leader behavior; employee-centered leader behavior

In the Myers-Briggs framework, someone who likes task identity is labeled ____, which is not a particularly accurate term. a. intuition b. sensing c. thinking d. feeling e. judging

judging

At Wal-Mart, 70% of merchandise is rung up at the cash register before the company even pays for it. This is an example of a. just-in-time inventory. b. benchmarking. c. management by objective. d. quality circles. e. computer-assisted manufacturing.

just in time inventory

The executive in charge of R&D at a major US company was offered a position with a new company. When the US company learned this, they offered a large increase in compensation and a bonus to be paid after two more years of work. This executive was a a. temporary worker. b. emergent worker. c. task-oriented employee. d. job-specific employee. e. knowledge worker.

knowledge worker

Stephanie makes handcrafted jewelry. She knows her inventory and how long it takes her to make each piece of jewelry. She knows how many days she has to fill an order. She is making a ____ budget. a. capital expenditure b. master c. space d. labor e. personnel

labor

A school board hired a new principal without consulting any educators. The candidate used a lot of jargon to sound impressive, but in reality he did not know much about running a school. The school board had the organizational barrier a. perception. b. poor listening skills. c. status or power differences. d. information overload. e. language differences.

language differences

Timex watch manufacturing is an example of ____ technology. a. small-batch b. unit c. continuous-process d. standardized e. large batch

large batch

Which of the following is NOT one of the alternative international strategies? a. Licensing b. Joint ventures c. Direct investment d. Importing/exporting e. Lateral investment

lateral investment

The introduction of BlackBerry Torch featured the new BlackBerry 6 operating system. RIM, maker of BlackBerry was in the ____ phase of the innovation process. a. development b. launch c. growth d. maturity e. decline

launch

Christine is generous and kind with such joy that it becomes contagious to others. She is a a. leader. b. manager. c. employee. d. supervisor. e. union representative.

leader

When Toyota executive Takeshi Uchiyamada gathered 1,000 engineers into his quality-review group to motivate them to use new quality improvement processes in their divisions, he is engaged in a. planning. b. organizing. c. leading. d. controlling. e. analyzing.

leading

What score does Fiedler use to determine leader style? a. Leadership grid b. Task structure c. Flexibility d. Least Preferred Coworker e. Leader position coordinator

least preferred coworker

Your school's code of ethics includes the statement: "We do not cheat or tolerate those who do." You witness a classmate cheating, and decide to report it. Your action is a. legal and ethical. b. legal but unethical. c. illegal and unethical. d. illegal but ethical. e. None of these.

legal and ethical

GE requires managers to identify the bottom 10% of their employees. This is an effort to limit evaluation a. recency error. b. halo error. c. leniency error. d. severity error. e. average error.

leniency error

The ____ explicit and the ____ precise the link between planning and control, the ____ effective the control system. a. less; less; less b. more; more; less c. more; less; less d. less; more; less e. None of these.

less; less; less

The NFL and Reebok footwear have a(n) ____ whereby Reebok makes footwear with NFL logos on it and pays a fee for each item sold. a. joint venture b. licensing agreement c. direct investment d. exporting agreement e. importing agreement

licensing agreement

Human resources at Pfizer helps identify top performers who are eligible for a special program that helps them set goals and map their future career. Pfizer is using the OD technique a. technostructural activities. b. life and career planning. c. team building. d. coaching and counseling. e. third-party peacemaking.

life and career planning

The ratios that assess the ease with which the assets of the organization can be converted into cash are a. liquidity ratios. b. profitability ratios. c. debt ratios. d. operating ratios. e. None of these.

liquidity ratios

West Windsor school district has three elementary schools that each cover a region of the school district. This is an example of ____ departmentalization. a. functional b. product c. location d. sequence e. None of these.

location

A supervisor's use of coercion also involves the a. use of distortion. b. use of extinction. c. use of positive reinforcement. d. loss of leadership. e. loss of persuasion.

loss of leadership

Neal works for the state of Vermont. He perceives that his union will protect him from getting fired, but the only way he will get promoted is if the person above him retires or dies. He has a. low effort-to-performance expectancy, and low performance-to-outcome expectancy. b. low effort-to-performance expectancy, and high performance-to-outcome expectancy. c. high effort-to-performance expectancy, and low performance-to-outcome expectancy. d. high effort-to-performance expectancy, and high performance-to-outcome expectancy. e. zero valence.

low effort-to-performance expectancy, and low performance-to-outcome expectancy

Someone who is content with a low level job, is not confident, and focuses on extrinsic rewards has a. self-awareness. b. managing emotions. c. motivating oneself. d. empathy. e. low self-esteem.

low self esteem

Comcast is organized into telephone, Internet, and cable television divisions. Comcast is using the ____ form of organization design. a. hybrid b. M-form c. H-form d. matrix e. U-form

m-form

how do top managers spend most of their time? a. Overseeing day-to-day operations b. Routine administrative tasks c. Implementing plans of first-line managers d. Making decisions and creating goals e. Coordinating the work of first-line managers

making decisions and creating goals

Span of control is also referred to as span of a. delegation. b. management. c. decentralization. d. hierarchy. e. centralization.

management

Bill's new business venture is having trouble with employee benefits, and Bill has hired a human resource expert to give advice. The type of new-venture advice Bill is seeking is called a. an advisory board. b. management consulting. c. the Small Business Administration (SBA). d. networking. e. None of these.

management consulting

When a manufacturing plant uses mathematical models to plan production schedules and to schedule equipment maintenance, it is drawing upon a. scientific management. b. administrative management. c. management science. d. TQM. e. Theory X.

management science

Which of the following represent the two branches of quantitative management theory? a. Scientific management and administrative management b. Human relations movement and organizational behavior c. Contingency theory and systems theory d. Theory X and Theory Y e. Management science and operations management

management science and operations management

When Caryl feels anxiety, fear, or anger, she prays. Afterward she is more productive. This is an example of the EQ dimension a. self-awareness. b. managing emotions. c. motivating oneself. d. empathy. e. social skill.

managing emotions

Ellie makes handmade gift bags, candles, and jewelry in her spare time and sells them to her friends. Ellie is participating in which industry? a. Construction b. Wholesaling c. Manufacturing d. Services e. All of these.

manufacturing

In which of the following industries are you LEAST likely to find a small business owner performing well due to a lack of economies of scale? a. Construction b. Transportation c. Service d. Retailing e. Manufacturing

manufacturing

Intel produces microprocessors. Intel is in which industry? a. service b. manufacturing c. outsourcing d. ISO 9000 e. SQC

manufacturing

There are job scams that target people who need to work from home. They get people to pay $600 for supplies to make jewelry and then rejects everything made as not meeting the company standards. This scam operates in the ____ industry. a. transportation b. manufacturing c. retailing d. services e. wholesaling

manufacturing

Using the BCG matrix, SBUs are classified on the basis of a. market growth rate and cash generation potential. b. market share and market growth rate. c. competitive advantage and financial strength. d. a strategic business unit and product life cycle. e. None of these.

market share and market growth rate

Nate has a goal of lowering his cholesterol by 20 points. He has a. specificity. b. acceptance. c. conformity. d. congruity. e. difficulty.

specificity

In the GE Business Screen matrix, all of the following are characteristics of the competitive position of the company EXCEPT a. market share. b. service network. c. price competitiveness. d. technological know-how. e. market size.

market size

Perry knows that Ndemi is a talkative person, while Dominik prefers quiet, so Perry assigns the two men to separate work areas. Perry is controlling conflict by a. expanding the resource base. b. using an appropriate coordination technique. c. focusing attention on higher-level goals. d. matching personalities and work habits of workers. e. None of these.

matching personalities and work habits of workers

Chefs at top restaurants go to local produce farmers to get first choice vegetables and fruits. This example focuses on which component of the total quality management strategy? a. Employee involvement b. Strategic commitment c. Technology d. Materials e. Methods

materials

Communicators at Siemens report to their sector president, for example medical, industry, or power and also to the senior vice president for marketing and communications at corporate headquarters. Which organization design is Siemens using? a. Matrix b. Conglomerate c. Functional d. Virtual e. A hybrid of two of these.

matrix

The form of organization design in which a set of product groups is superimposed on a functional design is called a. conglomerate. b. divisional. c. hybrid. d. functional. e. matrix.

matrix

During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way? a. Development b. Maturity c. Launch d. Growth e. Application

maturity

The Ford Mustang has been around for decades and still sells well. Where is it on the product life cycle? a. Growth b. Decline c. Focus d. Maturity e. Introduction

maturity

The New York Department of Transportation operates in a fairly stable environment and has no domestic competitors; Burns and Stalker would agree that the ____ design would be best for the DOT. a. organic b. continuous-process c. large-batch d. mechanistic e. unit

mechanistic

To stay current in their profession, accountants have to take a minimum number of continuing education courses annually. Accountants in the firm of Dunkirk and Wood who take additional classes are rewarded through a ____ plan. a. fixed-rate pay b. profit sharing c. gain sharing d. profit-for-work e. merit pay

merit pay

The techniques chefs use to transform ingredients into meals is the TQM dimension a. employee involvement. b. strategic commitment. c. technology. d. materials. e. methods.

methods

A decentralized organization will excel at which guideline for increasing speed? a. Start from scratch b. Minimize the number of approvals needed to do something c. Develop and adhere to a schedule d. Do not ignore distribution e. Integrate speed into the organization's culture

minimize the number of approvals needed to do something

A manager possesses more coercive power when the elements he or she controls are ____ punitive and ____ important to subordinates. a. less; less b. less; more c. more; more d. more; less e. None of these

more; more

Customers at a spa choose which treatments they want to experience. Which type of layout would you expect to find in the spa? a. Product b. Cellular c. Specialized d. Functional e. Process

process

Which of the following outlines the organization's purpose, assumptions, values, and direction? a. Mission b. Purpose c. Strategic plan d. Strategic goal e. Tactical goal

mission

The small sign in the front office at Darla Bohlander Realty reads, "We are a company dedicated to excellence: using innovative real estate marketing skills and state-of-art technology to provide the highest quality services to our clients and customers; above all, preserving a belief in people." This is an example of the realtor's a. strategic goal. b. tactical goal. c. operational goal. d. mission statement. e. impossible dream.

mission statement

Which of the following is an example of identifying a new niche in an established market? a. Copying a competitor's popular computer design b. Modifying a computer so that it is usable by untrained persons c. Reducing the price of a printer so that it is more affordable d. Introducing a new computer to another country e. Designing a computer that can control traffic flow on a freeway

modifying a computer so that it is usable by untrained persons

Which of the following is an advantage of group decision making when compared to individual decision making? a. The group process is less expensive. b. Groupthink may occur. c. Compromise decisions resulting from indecisiveness may emerge. d. More alternatives are likely to be generated. e. One person may dominate the group.

more alternatives are likely to be generated

Many firms today are reducing the number of suppliers they use and instead are focusing on building strong relationships with just a few suppliers. What are the advantages of doing this? a. Increased use of automation b. More control over raw material delivery c. Fewer materials used in the process d. All of these. e. Only "increased use of automation" and "more control over raw material delivery"

more control over raw material delivery

movien worked 10 hours and produced 50 units of a product. Allen worked 15 hours and produced 50 units of the same product. Compared to Allen, Movien was: a. equally efficient but not as effective. b. equally effective and efficient. c. equally effective but not as efficient. d. neither effective nor efficient. e. more efficient and of unknown effectiveness.

more efficient and of unknown effectiveness

What percentage of businesses in the United States is classified as small businesses? a. Less than 10 percent b. About 25 percent c. About 50 percent d. About 75 percent e. More than 90 percent

more than 90 percent

Which of the following is a disadvantage of group decision making? a. More alternatives are likely to be generated. b. More information will be brought to bear on the problem. c. More time will be needed to make the decision. d. More communication about the decision will result. e. all of these

more time will be needed to make the decision

Howard Schultz, the CEO of Starbucks, hires managers by looking for two qualities⎯integrity and passion. According to Schultz, these qualities are as important as experience and abilities because he wants people to become passionate about helping the company succeed while maintaining high ethical standards that promote the organization's responsibility to society. In other words, Schultz wants people with integrity that have a. motivation. b. ability. c. access to resources. d. drive. e. personality.

motivation

____ is the set of forces that cause people to behave in certain ways. a. Motivation b. Management c. Perception d. Personality e. Compensation

motivation

Information that is complete a. must be available at the appropriate time. b. must present all pertinent facts. c. must accurately reflect the real world. d. must have bearing on the problem at hand. e. All of these.

must present all pertinent facts

In contrast to strategic plans, tactical plans a. must specify resources and time frames. b. must be more long-term. c. must flow directly from the mission statement. d. All of these. e. None of these.

must specify resources and time frames

Which of the following represents an economic community? a. North American Free Trade Agreement (NAFTA) b. North Atlantic Treaty Organization (NATO) c. United Nations (UN) d. International Monetary Fund (IMF) e. All of these.

nafta

Tepi has three subordinates. Her span of management is a. wide. b. delegated. c. functional. d. specialized. e. narrow.

narrow

Linda joined a grief support group after the death of her son. She joined because of a. group activities. b. group goals. c. need satisfaction. d. instrumental benefits. e. interpersonal attraction.

need satisfaction

Maverick Pet Partners was founded by a NYC lawyer looking for a career change. It caters to the area's executive clientele. MPP found a ____ relating to highly successful and demanding clients. a. niche b. first-mover advantage c. service industry d. new market e. joint venture

niche

Which of the following types of groups is sometimes used to develop a consensus of expert opinion by getting a group of experts together to generate and then discuss alternatives? a. Interacting b. Delphi c. Detached d. Rational e. Nominal

nominal

Which of the following is a true statement? a. The classical model of decision making is a prescriptive model. b. The administrative model of decision making is a descriptive model. c. The classical model focuses on the real world, while the administrative model shows us the ideal world. d. All of these. e. None of these.

none of these

Accenture and Acxiom executives formed a strategic alliance between the companies. This is a(n) ____ decision. a. programmed b. nonprogrammed c. satisficing d. rational e. irrational

nonprogrammed

Decisions by managers of Time Warner to sell off Warner Music Group's DVD and CD manufacturing, printing, packaging, physical distribution, and merchandising business was an example of a(n) ____ decision. a. programmed b. satisficing c. nonprogrammed d. irrational e. None of these.

nonprogrammed

When the group's task is ____, ____ networks tend to perform better. a. routine; decentralized b. nonroutine; decentralized c. routine; centralized d. nonroutine; centralized e. None of these.

nonroutine; decentralized

Kevin is a screen writer for television. If he goes to a meeting in anything more formal than jeans and a jacket, the other writers will ostracize him. Casual dress is part of the a. norm conformity. b. group cohesiveness. c. norm generalization. d. norm variation. e. role reversal.

norm conformity

The stage of group development during which the members of the group begin to recognize and to accept their role in the group and to understand the roles of the other members of the group is known as the ____ stage of group development. a. conflict b. forming c. performing d. storming e. norming

norming

Which stage of group development is characterized by the resolution of conflict and the development of roles? a. Storming b. Norming c. Performing d. Forming e. Reforming

norming

The standards of behavior that a group accepts for its members are called a. norms. b. roles. c. rules. d. customs. e. values.

norms

Which of the following exemplifies the first step in the comprehensive organization change model described in the text? a. Setting standards for a new absenteeism control procedure b. Noticing that the pension fund has less cash in it than needed to provide the guaranteed employee benefits c. Determining the probable causes of a recently detected drop in the level of employee job satisfaction d. Investigating different techniques for enhancing employee job satisfaction e. Planning a set of meetings to help employees understand the procedures in the company's new quality program

noticing that the pension fund has less cash in it than needed to provide the guaranteed employee benefits

The term "span of management" refers to the a. extent to which authority is delegated at the individual level. b. extent to which authority is systematically delegated to middle and lower levels of management. c. number of subordinates reporting to a particular manager. d. process of grouping jobs according to some logical pattern. e. number of managers assigned to a department.

number of subordinates reporting to a particular manager

Internet hits, total sales, and budget accuracy are all examples of a. training methods. b. predictive validation methods. c. content validation methods. d. judgmental performance appraisal criteria. e. objective performance appraisal criteria.

objective performance appraisal criteria

In the Marine Corps subordinates want tough effective training that they know will someday save their lives. Marines also want to be well taken care of by a supportive leader. Marine desires for tough training and supportive leaders supports the ____ model of leadership behavior. a. trait approach b. Ohio State studies c. Vroom-Yetton-Jago d. Fiedler e. Michigan studies

ohio state studies

Leslie's team of hotel housekeepers needs to learn the physical skill of correctly putting sheets on beds. Leslie should use which of the following training methods? a. Internet-based training b. Role-playing exercises c. Training manuals d. On-the-job training e. Discussion groups

on the job training

Which of the following motivational strategies is used to provide more autonomy and self-direction to workers? a. Empowerment b. Participation c. OB Mod d. All of these. e. Only empowerment and participation.

only empowerment and participation

Which of the following are important elements of decentralized control? a. Group norms b. Employee responsibility c. Tall organization structure d. All of these. e. Only group norms and employee responsibility.

only group norms and employee responsibility

A person's range of interests is captured in the personality trait of a. self-efficacy. b. openness. c. self-monitoring. d. risk propensity. e. dogmatism.

openness

Jamie is constantly looking things up on Google. He is very curious and always learning. He has the personality trait a. high risk propensity. b. openness. c. an internal locus of control. d. an external locus of control. e. a high level of competency.

openness

If Disney wants to focus on the marketing strength of its theme parks, it will use ____. a. liquidity ratios b. balance sheet ratios c. return on investment d. operating ratios e. debt ratios

operating ratios

Goals set with and by line-managers are called a. strategic. b. tactical. c. developmental. d. imposed. e. operational.

operational

Samantha is responsible for building the day-to-day work schedule for each month and assigning her five subordinates to specific tasks, based on plans that she receives from her superiors. Samantha is making which type of plans? a. Operational b. Financial c. Marketing d. Strategic e. Tactical

operational

The organizational plans that are typically the narrowest in focus and have the shortest time frame are a. strategic plans. b. operational plans. c. contingency plans. d. tactical plans. e. None of these.

operational plans

Dean Tracy is director of international transportation for Lowe's home improvement company. He is a(n) a. operations manager. b. general manager. c. human resource manager. d. research and development manager. e. public relations manager.

operations manager

According to the text, if you have a personal, nonroutine, or brief message to convey, the best form of interpersonal communication is probably a. oral. b. written. c. lateral. d. informal. e. downward.

oral

The best form of interpersonal communication to use when you have a personal or nonroutine message to communicate is a. horizontal. b. oral. c. downward. d. written. e. upward.

oral

According to Burns and Stalker, a(n) ____ organization is typically found in ____ and ____ environments. a. mechanistic; unstable; unpredictable b. organic; stable; predictable c. mechanistic; stable; unpredictable d. mechanistic; unstable; predictable e. organic; unstable; unpredictable

organic; unstable; unpredictable

emmitt smith owns 51% of Smith/Cypress Partners LP, a real estate development enterprise. Smith created an: a. corporation. b. organization. c. managerial hierarchy. d. bureaucracy. e. organizational matrix.

organization

Which of the following draws from psychology, sociology, anthropology, economics, and medicine? a. Organizational behavior b. Scientific management c. Classical management perspective d. Systems perspective e. contingency perspective

organizational behavior

Substantive modification of any part of an organization is known as a. organization development. b. organizing. c. organization implementation. d. organization change. e. organizational structure.

organizational change

Individual behavior that makes a positive overall contribution to an organization is called a. performance behavior. b. positive inducement. c. motivational behavior. d. organizational citizenship. e. perceptive contribution.

organizational citizenship

Howard Schultz, the CEO of Starbucks, hires managers by looking for two qualities⎯integrity and passion. According to Schultz, these qualities are as important as experience and abilities because he wants people to become passionate about helping the company succeed while maintaining high ethical standards that promote the organization's responsibility to society. In other words, Schultz values a. organizational commitment. b. job satisfaction. c. selective perception. d. an external locus of control. e. high authoritarianism.

organizational commitment

Chrysler once had a big hit with the PT Cruiser, but it let the brand die on the vine with no marketing support. This indicates marketing is a(n) ____ for Chrysler. a. organizational opportunity b. environmental strength c. organizational weakness d. organizational strength e. environmental opportunity

organizational weakness

Google, the Federal Trade Commission, Girl Scouts, and the Detroit Pistons are all examples of: a. bureaucracies b. corporations c. organizations d. managerial hierarchies e. centralized units of operation

organizations

In expectancy theory, raises, promotions, stress and resentment are all ____. a. factors b. motivations c. reinforcements d. outcomes e. valences

outcomes

Postaction controls are applied to what part of a system? a. Postaction b. Structural c. Subsystems d. Controller e. Outputs

outputs

Many colleges and universities use a separate company to handle transcript requests. This is an example of a. SQC. b. TQM. c. outsourcing. d. benchmarking. e. ISO 9000.

outsourcing

When Chelsea Milling Company produces Jiffy Mixes and sells them inexpensively without spending one cent on advertising, it is pursuing a(n) ____ strategy. a. BCG b. diversification c. overall cost leadership d. related diversification e. differentiation

overall cost leadership

A math teacher at Princeton high school dismisses her students one at a time. It is driving the students crazy. The teacher has a. overcontrol. b. lack of standards. c. undercontrol. d. inappropriate focus. e. lack of accountability.

overcontrol

When energy productivity is measured by the number of outputs produced divided by the dollars spent on energy used to generate this amount of output, this is a measure of a. total factor productivity. b. TQM. c. partial productivity ratio. d. ISO 9000. e. None of these.

partial productivity ratio

A math teacher at Princeton high school dismisses her students one at a time. It is driving the students crazy. If the teacher encouraged ____ it could help reduce resistance to control. a. participation b. flexibility c. appropriate focus d. high standards e. verification procedures

participation

Which of the following leadership models is a direct extension of the expectancy theory of motivation? a. Vroom's decision tree approach b. Fiedler's contingency c. Vertical-dyad linkage d. Path-goal e. Substitutes for leadership

path goal

Yakov is a Type A person. He will not exhibit much ____. a. Anxiety b. Hostility c. Compulsiveness d. Competitiveness e. Patience

patience

In the Leadership Grid, the ideal manager behavior is represented by a 9,9 "team" manager, who has high concern for both ____ and ____. a. structure; people b. people; production c. leadership; production d. finances; operations e. managers; workers

people; production

OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all- business-class service. The price of its flights are half that of major airline, business class fares. The price is an example of a. features. b. aesthetics. c. reliability. d. perceived quality. e. serviceability.

perceived quality

Individuals become aware of and interpret information about their environment through a set of processes called a. selective perception. b. perception. c. objective reality. d. stereotyping. e. perceived reality.

perception

If you are a reporter for a newspaper, you are expected to write, edit, and proofread stories by the paper's deadline. These expectations are referred to as a. workplace behaviors. b. performance behaviors. c. withdrawal behaviors. d. job attributes. e. organizational citizenship.

performance behaviors

The stage of group development in which the group really begins to settle down to work and focus on goal attainment is the ____ stage. a. storming b. performing c. norming d. forming e. conforming

performing

Companies are reluctant to hire over-qualified people because their ____ will not match and the employee will likely leave after a short period. a. person-job fit b. tangibles and intangibles c. contribution-competency fit d. cognitive component e. contribution component

person job fit

Chad's boss expects him to work nearly full-time hours. But Chad took the part-time job because he values his time to be with his children. This is an example of ____ conflict. a. person-role b. interrole c. intrasender d. intersender e. None of these.

person role

Teenagers experience ____ conflict when their personal need for independence is at odds with their parents role requirements for a person living in the parent's home, supported by the parents. a. person-role b. interrole c. intrasender d. intersender e. None of these.

person role

Oral communication is usually better than written communication when the message is a. impersonal, routine, and longer. b. personal, routine, and longer. c. impersonal, routine, and shorter. d. personal, nonroutine, and shorter. e. None of these.

personal, nonroutine, shorter

____ is the relatively stable set of psychological and behavioral attributes that distinguish one person from another. a. Behavior b. Perception c. Attribution d. Personality e. Motivation

personality

Carolyn discusses and reasons with the Board of Directors until they agree to let her try her new strategic plan for a trial period. Carolyn is using a. creation of an obligation. b. persuasion. c. coercion. d. inducement. e. All of these.

persuasion

Maintaining the optimal amount of inventory is part of ____ control. a. physical b. human c. information d. financial e. quality

physical

For a summer job, Dan picked fruit and vegetables. He was very bored, hot, and tired. He experienced stress caused by a. task demands. b. physical demands. c. role demands. d. interpersonal demands. e. all of these.

physical demands

For which of the following jobs would performance behaviors be most easily measured? a. Research scientist b. Pizza delivery driver c. Professional basketball player d. All of these would be equally easy e. President of marketing

pizza delivery driver

Ford started offering driving sessions to Vietnamese customers. This is an example of ____ change. a. reactive b. planned c. external d. radical e. technical

planned

Apple sold 1.7 million iPhone 4s in three days. It sold out everywhere and customers had to wait three weeks or longer. The failure to meet demand was a problem with a. planning. b. organizing. c. leading. d. controlling. e. communicating.

planning

Forecasting personnel needs and availability, and setting up programs to match the two, are the specific parts of human resource a. supervision. b. development. c. planning. d. programming. e. control and integration.

planning

iPhone users filed class action lawsuits against Apple and AT&T stating that their exclusive agreement decreased competition and drove up prices. This is part of the ____ dimension of the general environment. a. task b. economic c. technological d. political-legal e. None of these.

political legal

Borders book stores do not interact. Their sales are added together to form the success or failure of the company. What level of interdependence does this represent? a. Sequential b. Inverse c. Pooled d. Reciprocal e. Mutual

pooled

While the customer service trainer is lecturing to the group, Paul is staring out the window, daydreaming. Which type of barrier to communication does this represent? a. Semantics b. Noise c. Predisposition d. Poor listening e. None of these.

poor listening

David tells a story to Patty. Patty immediately tells a story about herself without reacting to David's story. David believes Patty didn't hear him because she was preparing what she was going to say. This is an example of a. poor listening skills. b. predispositions about the topic under discussion. c. credibility about the topic of discussion. d. noise. e. conflicting cues.

poor listening skills

Lucy's work is above average as far as quality and quantity of production goes; however, she refuses to do anything beyond the strict performance of her required job tasks. This is an example of a. cognitive dissonance. b. a Type B personality. c. poor organizational citizenship. d. burnout. e. a person with an external locus of control.

poor organizational citizenship

Stock options granted only to the top performers provide an incentive for the behavior to continue and for others to aspire to that level. This is an example of a. avoidance. b. extinction. c. positive reinforcement. d. punishment. e. distortion.

positive reinforcement

When a subordinate has outstanding performance and his or her supervisor publicly praises it, the supervisor is using a. positive reinforcement. b. punishment. c. avoidance. d. extinction. e. an intrinsic reward.

positive reinforcement

One step in behavior modification is to determine what rewards subordinates desire most and to tie those desired rewards to desired performance. If supervisors simultaneously ignore the unwanted behavior, then the behavior modification is centered around a. avoidance and positive reinforcement. b. avoidance and extinction. c. positive reinforcement and extinction. d. punishment and extinction. e. None of these.

positive reinforcement and extinction

St. Paul's church counts the attendance at worship services to help measure satisfaction in the congregation. This is an example of a ____ control. a. preliminary b. postaction c. screening d. financial e. structural

postaction

T J Maxx often sells clothing that is "irregular." Separating the irregulars from the regulars is a ____ control. a. human resources b. financial c. screening d. postaction e. preliminary

postaction

Michelle was an advocate for health care reform. No matter how many statistics show the cost of health care increasing after reform, she refuses to believe them She has the individual barrier a. inconsistent signals. b. credibility. c. predispositions. d. poor listening skills. e. reluctance to communicate.

predispositions

A company that carefully evaluates job applicants is using ____ control. a. screening b. cybernetic c. postaction d. preliminary e. yes-no

preliminary

Tom is taking art classes because he thinks they will help him be more creative at work. He is experiencing which stage of the creative process? a. Insight b. Incubation c. Preparation d. Verification e. Cognitive dissonance

preparation

At Gore Associates, groups come together as needed. They may consist of people with experience in R&D, sales, and manufacturing. When the task is complete they reshuffle. They are a a. functional group. b. work team. c. problem-solving team. d. special interest group. e. quality circle.

problem solving team

Ford wanted to expand in the Vietnam market where motor bikes are the primary form of transportation. Ford started offering drivers training sessions to establish a reputation for safety and quality. This is a ____ innovation. a. process b. technical c. radical d. mechanical e. managerial

process

Which of the following is part of the task environment for Wal-Mart Corporation? a. The Securities and Exchange Commission (regulates Wal-Mart's stock offerings) b. Procter and Gamble (supplies Tide and many other products to Wal-Mart stores) c. Teamsters Union (Wal-Mart's truck drivers are members of this labor union) d. Wal-Mart's Board of Directors e. All of these.

procter and gamble (suppliers Tide and manay other products to Wal-Mart stores)

Broadcasters and musicians are pushing Congress to require cell phone makers to include FM radio capability. If the cell phones change it would be a ____ innovation. a. product b. process c. radical d. mechanical e. managerial

product

GM's first entry into mass market electric cars was the Chevy Volt. Separating electric vehicles from gas vehicles is ____ departmentalization. a. functional b. product c. location d. customer e. sequence

product

Gore Associates has separate plants for making camping gear, uniforms, and dental floss. It uses ____ departmentalization. a. functional b. product c. divisional d. customer e. specialization

product

A(n) ____ is usually a middle manager who learns about a new product or service idea and becomes committed to it. This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously. a. product champion b. inventor c. sponsor d. venture capitalist e. transformational leader

product champion

____ is a useful framework for managers to use as they plot business strategy over time. a. Portfolio approach b. Product life cycle c. Environmental SWOT analysis d. Porter model e. None of these.

product life cycle

In the GE Business Screen matrix, all of the following are characteristics of the attractiveness of the industry EXCEPT a. market growth. b. market size. c. product quality. d. competitive intensity. e. capital requirements.

product quality

Chelsea Milling Company produces Jiffy baking mix, brownie mix, corn muffin mix, blueberry muffin mix, and apple muffin mix. These mixes represent the company's a. product-service mix. b. capacity mix. c. facilities layout. d. facilities location. e. human resource mix.

product service mix

Bar code scanning computers at checkout have greatly simplified the inventory ____ decisions. a. nonprogrammed b. certainty c. risk d. programmed e. need

programmed

Ingrid is excited about her new job. She thinks it will be exciting, fulfilling, rewarding, and allow her the standard of living she is looking for. She has made a(n) ____ with her new employer. a. inducement b. psychological contract c. contribution d. contributory expectation e. mental "picture"

psychological contract

jim whaley is responsible for communications at Siemens. He is a: a. operations manager. b. general manager. c. human resource manager. d. research and development manager. e. public relations manager.

public relations manager

Job descriptions include all the following information EXCEPT the a. qualifications required of the job incumbent. b. conditions under which the work is done. c. content of the job. d. tools and special equipment required. e. duties of the job.

qualifications required of the job incumbent

Annette solves a set of mathematical models, performing a breakeven analysis to determine the required level of sales for a new product to make a profit. Annette is using which of the following? a. Classical management perspective b. Systems perspective c. Quantitative management perspective d. Behavioral management perspective e. Contingency perspective

quantitative management perspective

The US Commerce Department has limited the amount of textiles that can be imported from China. This is an example of a(n) a. quota. b. strategic alliance. c. joint venture. d. franchise agreement. e. export restraint agreement.

quota

The Kindle was the first eReader. It was a(n) ____ innovation. a. process b. incremental c. radical d. mechanical e. managerial

radical

A(n) ____ compares different elements of a balance sheet and/or an income statement to one another. a. income statement b. balance sheet c. internal audit d. operations budget e. ratio analysis

ratio analysis

A crystal manufacturer has found a way to improve the management of its inventory of lead, which is part of its ____ inventory. a. finished-goods b. work-in-process c. raw materials d. in-transit e. just-in-time

raw materials

Hyatt hotels each have a reservations department, a front-desk check-in department, and a housekeeping department, which continuously interact. Which type of interdependence is represented at Hyatt hotels? a. Pooled b. Sequential c. Continuous d. Routine e. Reciprocal

reciprocal

Information that flows from sales-R&D-sales-manufacturing-design-sales is ____ interdependence. a. managerial b. sequential c. pooled d. coordinated e. reciprocal

reciprocal

Wal-Mart distribution works closely with sales inventory to move product where it is selling. During unseasonably warm weather fans move from cooler areas to warmer ones and jackets may be sent the other direction. This is an example of which type of interdependence? a. Pooled b. Complex c. Reciprocal d. Sequential e. Multiple

reciprocal

During episodes of Extreme Makeover, Home Edition, designers talk with builders about each families' needs, the builders and designers create the house, and together they furnish it for the family. This is an example of a. pooled interdependence. b. reciprocal interdependence. c. job rotation. d. sequential interdependence. e. job enlargement.

reciprocal interdependence

The manager's role as monitor is essential to which step in the comprehensive approach to change? a. Recognizing the need for change b. Understanding how to implement change c. Setting goals for change d. Selecting a change technique e. Planning change implementation

recognizing the need for change

The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery, or reduction in order-processing time is known as a. entropy. b. process change. c. innovation. d. reengineering. e. system change.

reengineering

Actor Ronald Reagan became president. Actor Arnold Schwarzenegger became governor. There is a political theory that contends that with the ____ powers these men have, their election to public office was virtually guaranteed. a. referent b. reward c. legitimate d. coercive e. expert

referent

John dresses like his supervisor, uses the same expressions, and has also taken up tennis, his boss's favorite sport. John's supervisor has ____ power. a. legitimate b. technological c. expert d. referent e. coercive

referent

An organization's workforce has been reduced, and top management then promises the union that there will be no more layoffs in the next year. In the Lewin model, this is an example of which step in the change process? a. Refreezing b. Process change c. Unfreezing d. Implementing the change e. Reengineering

refreezing

When NYC's Board of Health informed restaurants that they may not use trans fat in cooking and baking, the Board was acting as a ____ for restaurants. a. competitor b. customer c. supplier d. regulator e. All of these.

regulator

Barnes and Noble sells books, music, stationary, and eBooks. This is an example of a. synergy. b. related diversification. c. unrelated diversification. d. SOP. e. contingency planning.

related diversification

Anthony is comparing a hybrid car with a tax rebate to the standard car. This is an example of the ____ of quality. a. relative nature b. absolute nature c. conformance dimension d. price dimension e. aesthetic nature

relative nature

OpenSkies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all- business-class service. It offers "Love Everything or Pay Nothing," money-back guarantee. The guarantee is an example of a. features. b. aesthetics. c. reliability. d. durability. e. serviceability

reliability

Which of the following is NOT characteristic of the bureaucratic approach to organizational control? a. Limited employee participation b. Rewards focused on individual performance c. Tall structure d. Reliance on group norms e. Minimum levels of acceptable performance

reliance on group norms

Which of the following is NOT characteristic of the bureaucratic approach to organizational control? a. Rewards focused on individual performance b. Tall organizational structure c. Limited employee participation d. Reliance on rules and a rigid hierarchy e. Reliance on group norms

reliance on group norms

All of the following are examples of organizational barriers to effective communication EXCEPT a. noise. b. information overload. c. reluctance to communicate. d. semantics. e. status differences.

reluctance to communicate

George needs to know how long Jennifer has been in her position and when she is likely to get promoted. He should look at the a. demand forecast. b. job analysis. c. supply forecast. d. job evaluation. e. replacement chart.

replacement chart

Which of the following is characteristic of a business classified as a star by the BCG matrix technique? a. Has a large share of a low-growth market b. Requires large amounts of short-run cash support c. Requires little money for growth and expansion d. Will probably be divested by the corporation e. Has the potential to achieve a large market share in the future

requires large amounts of short run cash support

The component of strategy that indicates how the organization intends to allocate resources is a. resource deployment. b. scope. c. competitive advantage. d. synergy. e. None of these.

resource deployment

When United Technologies uses its profits from U.S. operations to develop new business opportunities in Europe, it is using a. resource deployment. b. a narrower scope of activities. c. an organizational threat. d. a SWOT analysis. e. a single-product strategy.

resource deployment

Operations management is the set of managerial activities used by an organization to transform ____ into ____ and ____. a. outputs; resources; inputs b. services; resources; outputs c. inputs; resources; activities d. resources; products; services e. None of these.

resources; products; services

The Cutting Garden is a flower shop operated out of Carol's living room on main street. It operates in the ____ industry. a. wholesaling b. services c. retailing d. manufacturing e. None of these

retailing

The University of Michigan develops a budget that shows its projected income from sources such as the state of Michigan, tuition and fees, alumni contributions, and research grants. This is an example of a(n) ____ budget. a. operations b. capital expenditures c. nonmonetary d. output e. revenue

revenue

If leaders are able to offer or withhold rewards, what type of power do they have? a. Coercive b. Reward c. Legitimate d. Expert e. Referent

reward

Jessica, a middle manager, does what her boss tells her to do because her boss controls her salary and promotion opportunities. This type of influence is known as a. rational persuasion. b. positive reinforcement. c. referent power. d. directive leadership. e. reward power.

reward power

John does not like his current job. He has an offer for a good job, with better pay, but it requires relocating to an area with which he is not familiar. John is reluctant to change jobs because of a. bounded optimization. b. escalation of commitment. c. risk propensity. d. strategic maximization. e. intuitive rationality.

risk propensity

Juggu loves to study history. He is especially interested in bold leaders like Alexander the Great, who took daring action. Juggu admires the personality trait of high a. self-esteem b. conformity c. Machiavellianism d. authoritarianism e. risk propensity

risk propensity

Which of the following is NOT a reason why employees are resistant to change? a. Threatened self-interests b. Different perceptions c. Risk propensity d. Participation e. Feelings of loss

risk propensity

Unmanned aircraft are increasingly sent into combat instead of pilots. This is an example of a. CAD. b. CAM. c. FMS. d. robotics. e. JIT.

robotics

When the sent role is unclear, the result is a. intrarole conflict. b. role dynamics. c. role ambiguity. d. storming. e. interrole conflict

role ambiguity

Many students with learning differences experience ____ in a traditional classroom setting. a. role conflict b. role ambiguity c. role overload d. role dynamics e. Confusion

role overload

An assembly operation includes four different jobs. Bob spends three weeks on each of these jobs and then starts the cycle over again with the first job of the operation. This is an example of job a. specialization. b. rotation. c. enlargement. d. enrichment. e. delegation.

rotation

According to Fiedler, a task is structured when it is a. routine, difficult to understand, and unambiguous. b. routine, easy to understand, and ambiguous. c. nonroutine, difficult to understand, and ambiguous. d. routine, easy to understand, and unambiguous. e. None of these.

routine, easy to understand, and unambiguous

Which of the following factors would not be included in Maslow's physiological needs category? a. Air b. Food c. Safety d. Sex e. Water

safety

Christine works 50-60 hours a week and gets paid $60,000 a year. She earns a(n) a. benefit. b. salary. c. indirect compensation. d. wage. e. None of these.

salary

Elena is a sales representative for Verizon. She gets paid a base salary plus a percentage of sales. Her pay is determined by a ____ system. a. merit pay b. job-rate pay c. lump-sum bonus d. salary e. sales commission

sales commission

Tim knows he deserves a promotion. He talks with HR about his outstanding performance. HR has been told by headquarters to maintain the number of vice presidents at the current level. Tim's promotion failed the test for ____. a. consequences b. bounded rationality c. satisficing d. satisfactoriness e. feasibility

satisfactoriness

When a marketing manager decides to launch a new product because it was the first product he investigated that showed profits over the minimum required threshold, what type of decision process is this manager using? a. Escalation of commitment b. Intuition c. Bounded rationality d. Satisficing e. None of these.

satisficing

Lillian Gilbreth was the first woman inducted into the National Academy of Engineering. She invented the electric food mixer, shelves in refrigerator doors, and the trash can with a foot pedal to open it. She focused on ergonomics and time, motion studies. She was also one of the earliest advocates of a. contingency theory. b. scientific management. c. administrative management. d. theory X and Y . e. Hawthorne studies.

scientific management

Angela has worked hard to encourage change in Jeffrey's performance, but he is not changing. Angela documented counseling that expresses displeasure with his work. What type of control does this action represent? a. Preliminary b. Postaction c. Feedback d. Screening e. Concurrent

screening

As the product being produced becomes more complex, which of the following types of operations controls would logically become more important? a. Postaction b. Structural c. Screening d. Preliminary e. Financial

screening

A waitress who checks on you after you have tasted the food, but before the bill, is part of a a. screening control. b. preliminary control. c. postaction control. d. human resources control. e. financial resources control.

screening control

According to the motivation framework presented in your text, after a worker notices an unfilled need, the next step is a. choosing a behavior that satisfies the need. b. determining future needs. c. searching for ways to satisfy the need. d. evaluating need satisfaction. e. None of these.

searching for ways to satisfy the need

According to Maslow, the need to have a safe physical and emotional environment is a(n) ____ need. a. esteem b. physiological c. psychological d. security e. social

security

Lori's work environment is not healthy. Coworkers are back stabbers and selfish. The boss is having an affair with a subordinate. Lori's ____ needs are not getting met. a. social b. esteem c. security d. physiological e. self-actualization

security

OSHA attempts to ensure worker's ____ needs are met. a. physiological b. esteem c. belongingness d. security e. self-actualization

security

The Japanese used to have lifetime employment with one company. But in the 90s the Japanese economy experienced serious setbacks and Japanese workers were forced to address ____ needs previously almost guaranteed. a. esteem b. belongingness c. self-actualization d. security e. physiological

security

Amazon, maker of Kindle, chose to stay with a black and white screen for greater readability. They were in which step of the rational decision making model? a. Develop a set of rational alternatives b. Evaluate the possible alternatives c. Select the alternative d. Recognize and define the decision situation e. Evaluate decision effectiveness

select the alternative

Which of the following would be included in the management function of planning? a. Selecting the course of action most likely to lead to success b. Monitoring progress toward the achievement of goals c. Motivating others to higher levels of achievement d. Communicating company policies to subordinates e. None of these.

selecting the course of action most likely to lead to success

Joyce wants to decrease turnover. She can change hiring practices, increase benefits, increase wages, or provide a yearend bonus. She chooses the yearend bonus because it keeps payroll lower and should quickly affect turnover. Joyce is in which step in the decision-making process? a. Selecting which alternative to implement b. Identifying alternatives c. Defining the decision situation d. Evaluating alternatives e. Developing a set of alternatives

selecting which alternative to implement

General Motors filed documents with the SEC to approve an IPO of shares. The shares were to be used to pay the US government for money spent rescuing the car company. Filing the documents was part of which step in the change process? a. Recognition of the need for change b. Establishment of goals for the change c. Selection of appropriate change technique d. Actual implementation e. Evaluation and follow-up

selection of appropriate change technique

Lee admires her CEO. Recently some top executives were accused of offering bribes in other countries. Lee believes there is no way the CEO knew about it. She is using a. selective perception. b. perception. c. objective reality. d. stereotyping. e. perceived reality.

selective perception

Which of the following is NOT a strategy for managing diversity? a. Organizational policies b. Diversity training c. Selective recruitment d. Supportive organization culture e. Organizational practices

selective recruitment

At work anybody can be good doing the tasks they like, but to be great they have to be good at doing the tasks they do not like too. Greatness is part of Maslow's ____ need. a. esteem b. social c. self-actualization d. security e. physiological

self actualization

Troy gossips about coworkers. The group members give him nasty looks and confront him about not being loyal or trustworthy. This is an example of the ____ role. a. enacted b. perceived c. expected d. sent e. intrasender

sent

What is the name given to the cues and messages other members of the group use to let a member know what they expect? a. Expected role b. Sent role c. Perceived role d. Enacted role e. Delivered role

sent role

Information that flows from R&D-design-manufacturing-sales is ____ interdependence. a. pooled b. total c. reciprocal d. sequential e. content

sequential

A ____ organization is one that transforms resources into an intangible output and creates time and place utility for its customers. a. manufacturing b. production c. service d. profitable e. None of these.

service

An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as a(n) ____ company. a. outsourcing b. service c. manufacturing d. ISO 9000 e. TQM

service

Which sector of the U.S. economy was responsible for most of the growth in new jobs during the 1990s? a. Manufacturing b. Service c. Government d. Exports e. Imports

service

Mike Bergen worked in corporate human relations. He left to start his own executive placement firm. He operates in the ____ industry. a. wholesaling b. services c. retailing d. manufacturing e. None of these.

services

Luke is only 5'3" tall. When he meets with people, he prefers to sit in chairs rather than stand. This is an example of a. body language. b. inflection and tone. c. facial expression. d. images. e. setting.

setting

McDonald's has determined how small onion should be chopped and how much should be put on a hamburger. Which step in the control process does this represent? a. Corrective action b. Measuring performance c. Comparison of performance to standards d. Setting performance standards e. Goal setting

setting performance standards

When the group's task is ____, ____ networks tend to perform with greater efficiency. a. simple; centralized b. simple; decentralized c. complex; decentralized d. complex; centralized e. None of these.

simple; centralized

Service businesses are the fastest growing segment of small-business enterprises primarily because of a. low labor requirements. b. lack of owner commitment. c. favorable tax treatment. d. high market demand. e. size of initial capital investment required.

size of initial capital investment required

Natalie is responsible for recruiting military veterans to her company. She wants to know all the people in her company who have served their country. She should look at the a. demand forecast. b. job analysis. c. supply forecast. d. skills inventory. e. replacement chart.

skills inventory

Madeline's kennel has ineffective advertising. Where should she go for help with a promotion program? a. Federal Trade Commission (FTC) b. Small Business Administration (SBA) c. Service Corps of Retired Executives (SCORE) d. Active Corps of Executives (ACE) e. Small Business Institute (SBI)

small business institute

Which of the following is a true statement? a. Small businesses are about as likely to innovate as large businesses. b. Large businesses have been responsible for virtually every major product innovation. c. Small businesses generally don't have the resources to develop major innovations. d. All of these. e. Only "small businesses are about as likely to innovate as large businesses" and "large businesses have been responsible for virtually every major product innovation."

small businesses are about as likely to innovate as large businesses

According to a team of researchers at the University of Aston in England, ____ organizations tend to be characterized by ____ levels of job specialization and ____ standard operating procedures. a. small; fewer; less b. large; fewer; more c. small; more; more d. large; fewer; less e. None of these.

small; fewer; less

____ is a technique for resolving conflict where the manager acknowledges the existence of the conflict but downplays its importance. a. Confrontation b. Compromise c. Stimulating d. Avoidance e. Smoothing

smoothing

KFC used Facebook, Twitter, MySpace and the KFC website to introduce 18-25 year olds to Colonel Sanders, the founder of KFC. KFC used a(n) ____. a. social media system b. MIS c. DSS d. expert system e. ESS

social media system

An organization's obligation to protect and enhance the society in which it operates is called a. legal responsibility. b. ethical responsibility. c. social responsibility. d. cultural responsibility. e. societal responsibility.

social responsibility

Agreeableness is similar to the EQ dimension a. self-awareness. b. managing emotions. c. motivating oneself. d. empathy. e. social skill.

social skill

The starting point for all job design activities is determining the level of desired job a. specialization. b. rotation. c. enlargement. d. enrichment. e. characteristics approach.

specialization

Which of the following is an advantage of unrelated diversification? a. Stable financial performance over time b. Reduced overhead costs c. Specific, detailed knowledge about each individual SBU d. Synergy e. All of these.

stable financial performance over time

Google rolls out another Android phone with another partner, about monthly. Google uses a. a program. b. a project. c. a policy. d. a standard operating procedure. e. standing rules.

standard operating procedure

Extra funds should be channeled to the ____, which is a product with a high share of a fast-growing market. a. star b. cash cow c. differentiator d. profitable product e. question mark

star

Investors went crazy for the IPO of Tesla, an electric car maker. Tesla has a tiny share of the car market, but investors hope the electric car market has big growth potential. According to the BCG matrix, investors must see Tesla as a a. star. b. cash cow. c. problem child. d. question mark. e. dog.

star

Which of the following is the most common entry method for owners of new businesses? a. Buying an existing business b. Starting a new business from scratch c. Inheriting a business d. eBay e. None of these are common.

starting a new business from scratch

Rahda offered to buy a home. Her realtor told her there is an 80% chance her offer price will be accepted. She is operating in a a. state of risk. b. state of uncertainty. c. state of certainty. d. state of bounded rationality. e. state of satisficing.

state of risk

____ consists of a set of mathematical and/or statistical methods and procedures for measuring and adjusting quality levels. a. Benchmarking b. Total quality management c. Conformance d. Statistical quality control e. None of these.

statistical quality control

Officers in the US military have no control over employee pay. It is all based on time of service and rank. The military uses medals and ribbons to acknowledge excellence. The medals are an example of the inducement a. pay. b. job security. c. benefits. d. career opportunities. e. status.

status

Undercover Boss is a reality show in which CEOs perform entry level jobs incognito in their own companies. This allows the CEOs to eliminate the organizational barrier a. perception. b. poor listening skills. c. status or power differences. d. information overload. e. language differences

status or power differences

Herald thinks his new coworker from China will be book smart but have no creativity or street smarts. He is using a. stereotyping. b. conscientiousness. c. extraversion. d. introversion. e. authoritarianism.

stereotyping

When consultants are brought in to evaluate an organization, managers should expect conflict to be a. avoided. b. controlled. c. resolved. d. eliminated. e. stimulated.

stimulated

The finance department was performing solidly when the vice president retired. Each of her four directors competed for the open position. The competition caused the department to temporarily shift to the ____ phase of group development. a. reforming b. performing c. storming d. norming e. forming

storming

Organizations make the decision to have a centralized or decentralized international control system when they are addressing issues of ____ control. a. operational b. strategic c. financial d. bureaucratic e. None of these.

strategic

The Transport Workers Union decided to strike against American Airlines. This was part of a(n) ____ plan. a. strategic b. tactical c. operational d. contingency e. business-level

strategic

Burger King operates restaurants around the world on U. S. military bases. The agreement between Burger King and the Department of Defense is a(n) ____. a. maquiladora. b. licensing agreement. c. exporting agreement. d. importing agreement. e. strategic alliance.

strategic alliance

Jeffrey Gundlach wrote a business plan to start DoubleLine. Later he used it to convince Oaktree, a finance firm, to form a partnership. This type of financing is ____. a. personal resources b. initial public offering c. strategic alliances d. SBICs e. venture capital companies

strategic alliances

American Greeting Corp. reported that its "sales have been hurt by people increasingly using the Internet to communicate" and by "lower-priced competition including Hallmark's Warm Wishes line of 99-cent cards." As a result, it decided to lay off 13 percent of its full-time workforce. This need for cost-cutting measures would have been detected by its ____ system. a. operational control b. strategic control c. financial control d. bureaucratic control e. environmental

strategic control

Georgia-Pacific's, the paper and forest products company, web site states: "[We desire]...that customers recognize us as a technical innovator and as the supplier of choice; that the communities in which we operate welcome our involvement and our concern for safety and the environment; and that our employees are motivated and challenged to be their best." This statement is best described as a(n) a. strategic goal. b. distinctive competence. c. mission. d. operational goal. e. tactical goal.

strategic goal

The set of processes for determining the strategies that will be used by an organization are known as a. strategy implementation. b. a SWOT analysis. c. strategy formulation. d. GE Grid analysis. e. contingency planning.

strategy formulation

During the recession, many organizations eliminated staff positions in order to decrease expenses. This is an example of ____ control. a. physical b. information c. structural d. financial e. strategic

structural

Adopting computers in offices is the technology and operations area of organizational change. However creating a new computing department to support use of the new computer system is part of the ____ area of change. a. people b. technology and operations c. structure and design d. facilitation e. None of these.

structure and design

In Fiedler's model, favorable situations are those that have good leader-member relations, a(n) ____ task, and ____ leader position-power. a. unstructured; weak b. structured; strong c. unstructured; weak d. structured; strong e. None of these.

structured; strong

During the term of a labor contract, disputes are resolved by a. the union, which goes on strike. b. the union members, who vote on the issue. c. the grievance procedure. d. the National Labor Relations Board. e. management.

the grievance procedure

The administrative model of decision making assumes that managers are imperfect. This means that managers a. are stupid. b. lack training and education. c. suffer from human biases. d. don't care about decision outcomes. e. fail to understand the decision making process.

suffer from human biases

Which of the following is NOT one of the reasons for new business failure described in your text? a. Sufficient capital b. Incompetence c. Neglect d. Weak control systems e. Inexperience

sufficient capital

Omar and Eric clash repeatedly. But they worked together well enough for their team to bring a new service to market. Omar and Eric used ____ to launch a new service. a. avoidance b. compromise c. confrontation d. superordinate goals e. smoothing

superordinate goals

When Charmed by Claire, a gift shop, purchases packaging materials from S. Walter Packaging Corp., S. Walter is acting as a ____ for the store. a. customer b. supplier c. competitor d. direct investor e. None of these.

supplier

____ is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness. a. Supply-chain management b. Resource management c. Inventory management d. Quality control e. Productivity control

supply chain management

Google has the largest share of the search market. Google introduced Android to the smartphone market and rapidly gained market share. Google is benefiting from a. open systems. b. closed systems. c. synergy. d. entropy. e. contingencies.

synergy

Sweden's Hexagon acquired Intergraph. Hexagon is attempting to produce more with the two subsystems working together than they would alone. This is an example of a. entropy. b. feedback loops. c. transformation processes. d. inputs. e. synergy.

synergy

When FedEx bought Kinko's, it thought that it could accomplish more combined than it could operating separately. Which advantage of related diversification does this best represent? a. Reducing business dependence b. Reducing overhead c. Distinctive competence d. Synergy e. Innovation

synergy

What was Henri Fayol attempting to do when he developed his principles of management? a. Provide managers with an exhaustive list of management principles that were not to be violated b. Develop the foundation for contemporary organization theory c. Specify four basic functions in which managers should engage d. Systematize the practice of management by giving managers guidelines he had found useful e. Propose a theory about subordinates' acceptance of authority

systematize the practice of management by giving managers guidelines he had found useful

The idea that organization change may have substantial effects extending far beyond the area in which the change actually takes place relates to one of the integrative management theories presented earlier in the text. What is that theory? a. Systems theory b. Contingency theory c. Scientific management theory d. Theory X e. Theory Y

systems theory

AT&T upgraded its 3G network, which serves iphones, in NYC and then in San Francisco. This was part of a(n) ____ plan. a. strategic b. departmental c. functional d. operational e. tactical

tactical

After Whirlpool decided on a differentiation strategy, middle managers were called upon to find a way for the firm to add value and unique features to its products. The middle managers were developing a. tactical plans. b. mission statements. c. business-level strategy. d. strategic plans. e. diversification strategy.

tactical plans

Which of the following is a characteristic of screening controls? a. Take place during the transformation process b. Involve interviewing potential employees c. Are the same as preliminary controls d. Determine organizational flexibility e. Determine accuracy of organizational standards

take place during the transformation process

Chocomize chocolatiers had a sudden increase in orders. They hired college interns to answer phones and emails to survive the few week of tumult. The interns were part of a(n) ____ group. a. functional b. task c. interest d. work team e. change

task

When a crisis occurs, communication directors are called on to answer questions with incomplete information, quickly, with long term consequences for the image of the company. The directors experience stress caused by a. task demands. b. physical demands. c. role demands. d. interpersonal demands. e. all of these choices

task demands

George works in acquisitions for the Department of Defense. He knows that it will take years before the projects he works on will be acquired. He often states that having this job gives him great satisfaction in mowing his yard because then he sees a task completed. His job has low a. autonomy. b. compensation. c. evaluation. d. task identity. e. rotation.

task identity

Jayme is the team facilitator for a project. No guidelines exist for the project. Also, Jayme has had some personality clashes with some of the task force members, so leader-member relations are poor. According to Fiedler's LPC theory, what type of leadership style is appropriate in this situation? a. Task-oriented b. Relationship-oriented c. Participative d. Transformational leadership e. None of these.

task oriented

Kamali and Maggie have to write a crisis communication plan for tainted food that has been making people sick. In Fiedler's model, this task would be described as low in a. task structure. b. leader-member relations. c. position power. d. All of these. e. None of these.

task structure

A group of workers that functions as a unit with little or no supervision in order to accomplish a work- related task or activity is called a(n) a. team. b. interest group. c. informal group. d. task force. e. functional unit.

team

Gore Associates has virtually no hierarchy. The corner rooms are conference areas so no one has the corner office. Buildings accommodate 150 people so everyone knows each other and groups form based on personal knowledge of each other's strengths. Which of the following terms best describes its organizational design? a. Team b. Virtual c. H-form d. U-form e. Learning

team

Boeing has internal consultants who help executives learn about how others see them and improve performance for the future. Boeing is using the OD technique a. technostructural activities. b. process consultation. c. team building. d. coaching and counseling. e. third-party peacemaking.

team building

J&J executives did an off-site where they cleaned a park. Which OD technique was J&J using? a. Third-party peacemaking b. Survey feedback c. Team building d. Technostructural activities e. Force-field analysis

team building

Aviation officers in the Army know how to fly and manage people. Flying is one of their ____ skills. a. human b. organizational c. conceptual d. technical e. None of these.

technical

____ skills are needed for specialized tasks within the organization. a. Human b. Organizational c. Conceptual d. Technical e. None of these.

technical

The process used by an organization to transform inputs into outputs is known as a. reengineering. b. innovation. c. technology. d. radical innovation. e. incremental innovation.

technology

The set of processes and systems used by organizations to convert resources into products or services is called a. quality. b. technology. c. manufacturing. d. automation. e. None of these.

technology

When organizational change involves planned alteration of the work processes or work activities, the change primarily involves the area of a. people. b. technology and operations. c. social responsibility. d. strategy. e. structure and design.

technology and operations

Executives who retire and then work as consultants are part of the ____ workforce. a. temporary b. emergent c. task-oriented d. job-specific e. union

temporary

Spouses of military members used to complain they could not find jobs because they moved every three years with the military. But with the increased demand for ____ some organizations value the ability to make a relatively short-term commitment by hiring them. a. temporary workers b. emergent workers c. task-oriented employees d. job-specific employees e. knowledge workers

temporary workers

In a meeting with her managers, Mariah says, "I really believe this is a bad decision, but I have been asked by my boss to increase the diversity of this division." Which of the following is Mariah apparently failing to consider? a. That diversity can provide competitive advantage b. That her comments are illegal c. That her comments provides grounds for a discrimination lawsuit d. That diversity can be a source of conflict within organizations e. All of these.

that diversity can provide competitive advantage

In the television series Mad Men, Don Draper is responsible for the creative side of the ad agency. He has a unique relationship with Peggy, the copy writer. She is part of his in-group. This information would be significant with ____ a. Vroom's decision tree approach. b. the path-goal theory. c. the LMX model. d. the LPC theory. e. the Leadership Grid.

the LMX model

Andy, a labor organizer, finds that 75 percent of bargaining unit members have signed authorization cards. This means that a. the union is now formed. b. the union fails, because the percentage of signers must be higher. c. collective bargaining has begun. d. the union will now go on strike. e. the National Labor Relations Board will hold an election.

the National Labor Relations Board will hold an election

The GE business screen is an expansion of the ideas from a. the product life cycle. b. the industry attractiveness matrix. c. the generic strategy approach. d. Porter's competitive strategies. e. the BCG matrix.

the bcg matrix

Bounded rationality is assumed in a. the behavioral model. b. the rational model. c. the irrational model. d. decision making under certainty. e. None of these.

the behavioral model

Which of the following statements does NOT describe a characteristic of an organization's external environment? a. It includes specific, identifiable organizations and factors of interest to the organization. b. It is composed of general and task components. c. The boundary between the organization and its environment is quite specific and clearly defined. d. It contains some nonspecific dimensions and forces that can affect organization activities. e. It includes everything outside of the organization that might potentially affect it.

the boundary between the organization and its environment is quite specific and clearly defined

Emilio says, "Employees and situations are unique. Sometimes I get good results by trying one approach, sometimes I decide to do something completely different." Emilio is using which of the following? a. Systems theory b. Administrative management c. Indecisive management d. Theory X e. The contingency perspective

the contingency perspective

Although many organizations have moved away from this practice, traditionally organization budgets were developed by a. the controller acting alone. b. the controller and top managers. c. all managers. d. all employees. e. None of these.

the controller and top managers

Which of the following explains why small businesses are generally more effective than large companies in specialty retailing? a. Large companies generally lack the specialists that are needed in this area. b. Specialty retail stores are generally located in small towns where large organizations tend not to compete. c. The dollar size of the market is too small for large companies. d. Specialty retailing requires a different organizational structure than is usually found in large companies. e. None of these.

the dollar size of the market is too small for large companies

All of the following are included in the task environment of organizations EXCEPT a. competitors. b. customers. c. regulators. d. suppliers. e. the economy.

the economy

The most important element of a business plan's financial plan is the cash budget, which shows a. how many units must be sold to recover start-up costs. b. the tangible assets owned by the firm. c. the expected inflows and outflows of money. d. the salary which the entrepreneur will earn. e. All of these.

the expected inflows and outflows of money

A manufacturing firm with common stock that is publicly traded has 100 employees and $10 million in sales. The firm would not qualify as a "small business," according to the definition in your text, because a. the firm is not privately held. b. the sales are too high. c. manufacturing firms are not usually small. d. the number of employees is too great. e. All of these.

the firm is not privately held

The primary reason for coordination in organizations is a. the interdependence of work units and groups. b. the need to foster more delegation. c. to keep the organization as tall as possible. d. to keep the organization as flat as possible. e. to break the organization's overall task into its component parts.

the interdependence of work units and groups

Which of the following is NOT a task group? a. A team b. A group creating a quality initiative c. A temporary committee d. Y our management class e. The marketing department at Ford

the marketing department at Ford

All of the following are situational theories of leadership except a. the LPC model. b. the path-goal model. c. Vroom's decision tree approach. d. the Ohio State Studies. e. None of these are situational theories of leadership.

the ohio state studies

The most basic method of managing employee motivation is a. job design. b. the reward system. c. labor relations. d. job classification. e. recruiting and selection.

the reward system

Which of the following is not a possible reward for a manager to use who wants to exercise effective reward power toward his or her subordinates? a. A cash bonus b. A recommendation for promotion c. An interesting job task d. A salary increase e. The same reward for everyone

the same reward for everyone

Which of the following is the role in which the group members actually communicate their expectations to a group member? a. The enacted role b. The intrasender role c. The expected role d. The sent role e. The received role

the sent role

Internet providers and Airlines are examples of a. the erratic economy. b. globalization. c. employee diversity. d. the service economy. e. ethics and social responsibility.

the service economy

The concept of charismatic leadership is most closely related to a. Vroom-Yetton-Jago. b. the trait approach. c. Fiedler's contingency theory. d. substitutes for leadership. e. path-goal theory.

the trait approach

What approach to identifying a leader are you using if you vote for a politician based on his or her communication skills, intelligence, appearance, and assertiveness? a. LPC b. Vroom's decision tree approach c. Path-goal theory d. Trait e. Fiedler's contingency

trait

____ provide(s) a conceptual framework for organizing knowledge. a. The classical management perspective b. History c. Administrative management d. Theory e. All of these

theory

When the CEO wanted to move HR to the suburbs the HR director perceived she would get less face time with her boss. As a result of ____, the director was resistant to the change. a. feelings of loss b. different perceptions c. participation d. threatened self-interest e. uncertainty

threatened self interest

A department store provides utility for customers because it makes it easy for them to purchase what they want in one place. This is an example of ____ utility. a. time b. statistical c. form d. quality e. All of these.

time

Interpersonal skills enable managers a. to take an overall view of how the parts of the organization interrelate and to think strategically. b. to solve detailed problems for their subordinates. c. to understand and interact effectively with others in the organization. d. to diagnose organizational problems correctly. e. None of these.

to understand and interact effectively with others in the organization

Strategic goals are set by a. first-line managers. b. middle managers. c. top managers. d. stockholders. e. All of these.

top managers

Which of the following federal laws does NOT have a direct impact on human resource management? a. Equal Pay Act of 1963 b. Workmen's Compensation Act c. Trademark Law Revision Act of 1988 d. National Labor Relations Act (Wagner) e. Labor-Management Relations Act (Taft-Hartley)

trademark law revision act of 1988

Businesses are using social media in new ways to communicate. Delta passengers can buy tickets on Delta's Facebook page. This is a change in ____ systems. a. transaction-processing b. management information c. expert d. decision support e. integrated

transaction processing

John Mackey, CEO of Whole Foods, has changed the way many Americans shop for groceries. He helped organic go mainstream. He is a ____ leader. a. directive b. participative c. transformational d. supportive e. task oriented

transformational

When a manager leaves his or her job to accept a job at another organization, the organization left behind is experiencing a. cognitive dissonance. b. turnover. c. absenteeism. d. stereotyping. e. burnout.

turnover

Rhoda is relaxed and not very competitive or driven to hard work. She is exhibiting a. Type A behavior. b. burnout. c. dogmatic characteristics. d. Type B behavior. e. cognitive dissonance.

type B behavior

Desiree is reluctant to accept a new job offer because there are so many unknowns. According to the text, the most likely reason for such employee resistance to change is a. threatened self-interests. b. different perceptions. c. uncertainty. d. participation. e. feelings of loss.

uncertainty

In general, the most common cause of worker resistance to change is a. threatened self-interests. b. uncertainty. c. different perceptions. d. feelings of loss. e. participation.

uncertainty

Hyundai introduced Equus, it's luxury sedan with a customer service program called "your time your place," where people never go to the dealer. When maintenance is needed the dealer brings a loaner to the home and picks up the Equus. The program caters to the lifestyle of luxury buyers. Hyundai is using the organizational skill a. regulating information flow. b. TPC. c. understanding the richness of different media. d. following up. e. information overload.

understanding the richness of different media

What stage of the Lewin model of organization change is exemplified by managers letting people who will be affected by an impending change know the reasons for the change? a. Implementing b. Recognizing c. Refreezing d. Transforming e. Unfreezing

unfreezing

All of the following are exempt from the overtime provisions of the Fair Labor Standards Act except a. salaried professional employees. b. executives. c. administrative employees. d. union workers on an automobile assembly line. e. All of these.

union workers on an automobile assembly line

Robin creates bracelets to sell at the campus store. She uses the school colors, but the bracelets frequently change depending on what beads she has in inventory. Robin uses ____ technology. a. job rotation b. mass-production c. unit d. continuous-process e. large-batch

unit

The technology that is most associated with products made to the customer's specifications is a. large batch. b. continuous process. c. standardized. d. unit. e. mass production.

unit

Proceeding from the least complex to the most complex level, Woodward's classification scheme would flow from a. large-batch to continuous-process. b. mass-production to unit. c. unit to continuous-process. d. continuous-process to large-batch. e. large-batch to unit.

unit to continuous process

McGraw Hill operates in publishing and construction. This is an example of ____ diversification. a. differentiation b. unrelated c. single-product d. BCG e. related

unrelated

Which of the following represents organization change by means of change in technology/operations? a. Changing line and staff relationships b. Upgrading the management information system c. Training people to give them new skills and abilities d. Redesigning jobs e. Having some components of your product made overseas

upgrading the management information system

Air France experienced disruption in flights in France because of a strike to protest government plans to reform the country's pension system. The strike is an example of a. written communication. b. upward communication. c. horizontal communication. d. whistle-blowing. e. the creation of the grapevine.

upward communication

A supervisor is required to inspect plant facilities to determine that they are safe, clean, and functional. She often goes out on the floor two or three times a day; other days she does not go out at all. What reinforcement schedule is she using? a. Fixed-interval b. Fixed-ratio c. Variable-interval d. Variable-ratio e. None of these.

variable interval

At a customer service call center, quality control trainers randomly listen to calls. For example, they may take the twelfth, seventeenth, forty-fourth, and sixtieth items. What reinforcement schedule are they using? a. Variable-interval b. Variable-fixed c. Fixed-ratio d. Fixed-interval e. Variable-ratio

variable ratio

If you want to maintain an employee's behavior at a high level with minimum fluctuations in the level of the behavior, which of the following schedules of reinforcement would be most successful? a. Fixed-interval b. Fixed-ratio c. V ariable-interval d. V ariable-ratio e. Continuous

variable ratio

Tesla, an electric car maker, initially had financing with a small group of investors seeking to make profits through rapid growth. Tesla's source of financing was a. personal resources. b. lending. c. a strategic alliance. d. venture capital. e. a small-business investment company (SBIC).

venture capital

____ are a group of small investors seeking to make profits on companies with rapid growth potential. a. Intrapreneurs b. Hierarchical allies c. Stakeholders d. Venture capitalists e. Bondholders

venture capitalists

Eleanor's invention is judged during the science fair. This is part of the ____ stage of the creative process. a. preparation b. verification c. insight d. incubation e. cognitive dissonance

verification

Nicole has been working extra hours, but she is not getting paid overtime. She started a log of how she is spending those hours so she can convince her boss to pay her more or hire additional staff. She is using ____ to overcome resistance. a. participation b. flexibility c. appropriate focus d. high standards e. verification procedures

verification procedures

Boeing announced it was eliminating 10% of its executive positions, and consolidating six divisions into four. This is an example of a. vertical communication. b. upward communication. c. diagonal communication. d. horizontal communication. e. informal communication.

vertical communication

Kimberly Schaefer, CEO Great Wolf Resorts, says "the people who are on the front lines everyday and interacting with the guests, those are probably the first people you should be talking to when you're trying to figure out how to do things better." She is also encouraging a. written communication. b. vertical communication. c. horizontal communication. d. whistle-blowing. e. the creation of the grapevine.

vertical communication

Costco has a reputation for paying higher than the prevailing wages in its industry. This is an example of a(n) ____ decision by its management. a. wage-level b. wage-structure c. individual wage d. wage-benefit package e. benefit-level

wage level

The major difference between wages and salary is a. salaries are higher than wages. b. salaries include benefits while wages do not. c. low-level employees earn salaries while managers receive wages. d. wages are based on hours worked while salary is based on contribution to the firm. e. None of these.

wages are based on hours worked while salary is based on contribution to the firm

A speech to an audience uses the __________ network. a. chain b. Y c. circle d. all channel e. wheel

wheel

The report issued about the space shuttle Columbia disaster showed a culture at NASA that did not listen when small safety issues were raised. Each issue by itself might not have caused the disaster. However, this example illustrates a. organizational complexity. b. how changing conditions are influenced by innovation. c. why control is necessary to reduce the accumulation of errors. d. how control helps organizations respond to changing standards. e. how organizations cope with multiple control standards.

why control is necessary to reduce the accumulation of errors

Investors went crazy for the IPO of Tesla, an electric car maker. Tesla has a competitive position of medium and the industry attractiveness is high. According to GE's Business Screen, Tesla is a(n) a. average business. b. question mark. c. loser. d. star. e. winner.

winner

In the GE Business Screen matrix, businesses that have good competitive position in an attractive industry are known as a. losers. b. winners. c. profit producers. d. question marks. e. cash cows.

winners

According to the job characteristics approach, when task significance is high a. workers do many tasks as part of their job. b. workers believe the task is important. c. workers perform a complete portion of the total job. d. workers have a lot of control over the tasks. e. All of these.

workers believe the task is important

Which of the following best describes "crossovers from big business," a term your text uses to describe an important trend in business start-ups? a. Small businesses capitalize on innovations developed at large businesses. b. Workers leave employment at big corporations to found their own businesses. c. Small businesses contribute significantly to the operation of large businesses. d. Small businesses receive financial capital from large businesses. e. None of these.

workers leave employment at big corporations to found their own businesses

____ is the pattern of action by organization members that directly or indirectly influences organizational effectiveness. a. Workplace behavior b. Workplace action c. Organizational behavior d. Performance behavior e. Withdrawal behavior

workplace behavior

Tyrell's work group consists of seven male employees and five females. Is Tyrell's group diverse along the gender dimension? a. Yes. b. No⎯would need to have six females and six males. c. Can't tell from the information given⎯would need to know the employees' ages and ethnicities. d. Can't tell from the information given⎯would need to know the gender makeup of the entire corporation. e. Can't tell from the information given⎯would need to know which of the employees are managers and which are line workers.

yes

Which of the following is a true statement? a. Organization culture shapes the behavior of employees, and thus impacts organizational effectiveness. b. Organization culture is the same as the national culture of the organization's headquarters facility. c. Organization culture will be the same throughout an organization's subunits. d. Organization culture refers to the cultural and artistic charities that an organization supports. e. Organization culture is frequently and easily changed by most organizations.

Organization culture shapes the behavior of employees, and thus impacts organizational effectiveness

Which of the following statements can be used to explain the growth of international business? a. Many countries in Europe and Asia were devastated after World War II and had to be rebuilt. b. The postwar population boom decreased demand for products. c. Changes in cultural traditions made the rest of the world open to all of the products made in the U.S. d. Infrastructures in Europe and Asia remained sound in spite of World War II e. All of these statements can be used to explain the growth of international business.

many countries in Europe and Asia were devastated after World War II and had to be rebuilt

Chocolate makers sell 40% of their product in December. They start preparing for the increase in July. This represents which function of management? a. Planning b. Communication c. Leading d. Controlling e. organizing

planning

Microsoft decided to stop supporting Windows XP Service Pack 2 with updates, which makes the system more vulnerable to hacking. The increase in viruses will likely slow the system and prompt users to upgrade to new computers. Microsoft managers were primarily engaged in which activity? a. Coordinating b. Soldiering c. Organizing d. Controlling e. Planning

planning

jacques torres decided he will not expand his chocolate business outside NY because he doesn't want to spend his time in airports. What is this manager doing? a. Planning b. Organizing c. Controlling d. Leading e. Communicating

planning