MGMT MT1

The _____ role is most important for top management.

liaison

Sawyer is responsible for the manufacturing department that makes wristbands for sports watches. August is in charge of the finance department at the same company where Sawyer works. Sawyer is a _____ manager, and August is a _____ manager.

line; staff

Research indicates that one of the activities among their many responsibilities that managers enjoy least is:

managing time pressures

In a Gallup poll regarding the perception of business leaders, _____ of people surveyed agreed with the statement that corporate America's moral compass is "pointing in the wrong direction."

more than 75 percent

The _____ includes all elements that occur naturally on Earth, including plants, animals, rocks, air, water, and climate, which may eventually become resources that come from _____ in the task environment.

natural dimension; suppliers

Which of the following managers is LEAST likely to experience high levels of uncertainty?

Ekene manages the production line for a large commercial bakery.

In the 1970s, _____ evolved by applying the behavioral sciences to improve the organization's health and effectiveness through its ability to cope with change, improve internal relationships, and increase problem-solving capabilities.

organizational development

Lindsey is about to make a presentation at the organization's annual meeting. In the presentation, Lindsey plans to talk about the elements outside the organization that provide the resource and information transactions, flows, and linkages necessary for the organization to thrive. Lindsey will present this interdependent community as a(n):

organizational ecosystem.

As manager of the product development department, Cruz has delegated authority to each of the three team leaders to oversee and lead their teams in working toward three new lines of prepackaged health foods. This task of delegation of authority falls within the _____ function of the management process.

organizing

The main challenges for the first professional managers (1880-1920) were:

organizing, coordinating, and controlling large numbers of people.

Ethical dilemmas arise when:

people hold widely divergent views about what is appropriate.

The four basic functions of management are:

planning, organizing, leading, and controlling.

Recent research indicates that elements of corporate culture are _____ higher financial performance.

positively correlated with

Which of the following statements about ethics is true?

Ethics is the code of moral principles and values that governs a person's behaviors.

A code of ethics is usually a statement that is:

principle or policy based.

Which of the following statements best sums up the case view on which the contingency view of management is based?

Every situation is unique.

Kris is manager of the planning department for a large publishing firm. In forecasting the demand for particular types of books and authors, Kris believes complex quantitative analysis and advanced mathematics and software are the way to accurately predict sales and production costs. Kris, in this example, is a(n):

quant

Financial resources for government and charity nonprofit organizations typically do NOT come from which of the following sources?

sales revenue

Quinn would like to turn Outdoor Life Supply into a benefit corporation. As a benefit corporation, Outdoor Life Supply would need to meet all of the following criteria EXCEPT:

successfully portray itself as more environmentally minded than it actually is.

Nature's Glow Candles buys beeswax from Apiary Meadows and botanical oils from CommonScents to make its specialty candles. These candles are purchased primarily by small boutiques for sale in tourist areas. Recently, Nature's Glow has contracted with Tadala to approach large home goods stores to see if they will carry Nature's Glow Candles. This example discusses Nature's Glow Candles':

supply chain management.

Each month, the salesperson with the combined highest score for new sales and sales volume receives a $1,000 bonus. At the monthly sales meeting, the manager announces the recipient, presents the recipient with a certificate and check as well as a nameplate for the plaque mounted in the reception area, and then relates how the first sales manager at the company started the tradition. In this example, the certificate is the _____; the tale of the tradition is the _____; and the presentation at the meeting is the _____.

symbol; story; ceremony

A _____ is a set of interrelated parts that function as a whole to achieve a common purpose. The organization must be managed as a coordinated whole to achieve _____.

system; synergy

Most ethical dilemmas involve a conflict between:

the needs of the part and the whole.

"People, Planet, and Profit" refers to an organization's commitment to:

the triple bottom line.

The characteristics and needs of nonprofit organizations present unique challenges for managers because of:

their efforts toward generating some kind of social impact.

Which of the following would be highly valued in an involvement culture?

A generous vacation and sick leave policy

Technical skills would be most critical for a person faced with which of the following situations?

An ineffective packaging for a product needs to be engineered.

Which of the following factors was a primary contributor to the development of the classical perspective of management?

Complex organizations

Which of the following is the most limited as a definition for organization?

Coordinating resources for large for-profit entities to achieve financial profit

Which of the following aspects of the internal environment does the textbook suggest is extremely important to an organization's competitive advantage?

Corporate culture

Corey's company has moved toward empowerment of workers rather than a traditional organizational hierarchy. Which of the following factors would be LEAST likely to have contributed to the shift in management practices?

Effectiveness of management by keeping tabs

A successful bossless work environment requires which of the following elements?

Employee engagement

Pat is committed to a philosophy of sustainability for the organization. In which of the following ways is that commitment shown?

Environmental and social concerns are integral to every strategic decision that balances financial goals with environmental responsibility.

Which of the following statements about management skills is true today?

Especially during times of uncertainty or crisis, managers need to apply all their skills and competencies in a way that benefits the organization and its stakeholders.

River operates at the preconventional level of moral development. River exhibits which of the following characteristics?

Follows rules to avoid punishment

Which of the following sequences best fits a supplier 🡪 manufacturer 🡪 retailer pattern?

Logan owns a tree farm. Logan cuts the trees for use in fireplaces and takes them to Cary to sell to a convenience store.

Xuan is spending the day assessing the activities that need attention within the organizing function of Xuan's management process. Which of the following would NOT be among Xuan's concerns in this task?

Monitoring employee activities

Which of the following would be an example of a deeply embedded value within an organization?

Most of the organization's employees would score more strongly extrovert on a Myers-Briggs inventory.

Being a(n) _____ means a company meets B Lab's highest standards of verified, overall social and environmental performance, public transparency, and legal accountability.

"Certified B Corporation"

Although people at the postconventional level of moral development are able to act in an independent, ethical manner regardless of expectations from others inside or outside the organization, only about _____ of adults in the United States reach this level.

20 percent

In the Bain survey mentioned in the textbook, a total of _____ percent of managers surveyed said that their company's spending on IT must increase over the next three years to keep pace with evolving needs and technology.

64

A survey that asked Americans if they believed there are important "green" issues and problems found that _____ of those surveyed think businesses should implement environmentally friendly practices.

82 percent

Which of the following best describes the interpersonal role of leader?

A leader directs and motivates employees, which includes training and communication.

As manager of the junior legal staff, Monet must manage clients, handle the competition among the junior lawyers, work hard at containing costs, and be willing to work long and hard to achieve results. Which of the following types of culture would be best suited to Monet's department?

Achievement culture

Reilly works in an organization that strongly advocates the use of scientific management. In moving to inject a management style that follows a humanistic perspective, which of the following would Reilly cite as a drawback of scientific management?

All workers in the various stations on the production line received the same wage per unit of output.

Which of the following elements would LEAST likely be considered as part of an organizational ecosystem for an appliance manufacturer in the United States?

An epidemic in southwestern Asian countries

In explaining what an ethical dilemma is to a friend, which of the following statements would make the concept most clear?

An ethical dilemma is a situation in which a choice must be made.

Which of the following is an artifact at the surface level of an organization's culture?

An organizational ceremony

Which of the following skills would fall into the category of technical skills?

Analytical abilities

Among Google's rules for building better managers, which of the following was found to be the most important?

Be a good coach.

Which of the following subfields lies within the humanistic perspective?

Behavioral sciences approach

Which of the following statements about big data analytics is true?

Big data analytics can be thought of as a direct descendant of Taylor's scientific management.

Which of the following approaches applies more to managerial identity than to individual identity?

Builds networks

Of the following organizations, which could incorporate as a benefit corporation?

CVS Health, the nation's largest retailer of prescription drugs

Protection of the natural environment is emerging as a critical policy focus around the world. Which of the following countries, relative to the others listed here, has the lowest score on the 2016 Environmental Performance Index?

China

Which of the following statements about codes of ethics is true?

Codes of ethics state the values or behaviors expected and those that will not be tolerated.

Normative ethics uses several approaches to describe values for guiding ethical decision making. Which of the following is NOT among those approaches?

Collectivism

According to observers of the Millennial generation, which of the following is most characteristic of their attitude in the workplace?

Commitment to the environment

Which of the following statements about competitive intelligence is true?

Companies are increasingly using social media to learn more about their competitors.

Which of the following statements about organizational culture is NOT true?

Despite the many and varied ways organizational culture has been studied, it cannot truly be defined.

Which of the following might a cultural leader use to influence corporate culture?

A clear and compelling mission Signals and symbols Overcommunication

Which of the following aspects was a prime impetus of the classical perspective of management?

A shift to an industrialized society

Which of the following statements about managers is NOT accurate?

All managers' jobs are the same.

When considering an organization as an open system, which of the following statements is most descriptive?

As an open system, the organization draws resources from the external environment and releases goods and services back to it.

Which of the following would be categorized as a Quadrant B high-performing organization?

At Company Y, managers focus on treating employees in a way that models how they would like employees to treat customers while providing a product of value.

Which of the following statements about stakeholders is true?

Different stakeholders have different interests in the organization and thus different criteria for social responsiveness.

Which of the following statements about the values and beliefs of an organization's culture is NOT true?

Basic, underlying assumptions and beliefs are the essence of culture and are precisely articulated in organizations.

Nature's Glow Candles buys beeswax from Apiary Meadows and botanical oils from CommonScents to make its specialty candles. These candles are purchased primarily by small boutiques for sale in tourist areas. Recently, Nature's Glow has contracted with Tadala to approach large home goods stores to see if they will carry Nature's Glow Candles. Which of the following labels best describes the supply chain role of Tadala in this example?

Distributor

A universalist view is best reflected by which of the following types of management perspective?

Classical perspective

To better understand the role of managers, _____ recorded various managers' activities and developed a description of managerial work that included three general characteristics and ten roles.

H. Mintzberg

Sidney just started a job waiting tables at an upscale restaurant in Denver. Who in the organizational hierarchy would Sidney go to for assistance in learning procedures and company policies?

Jackie, the head waiter (first-line manager)

Which of the following statements is true in regard to an effective cultural leader's role in times of organizational change or crisis?

Managers widely communicate new cultural values through both words and actions.

Which of the following criticisms has been leveled at the humanistic approach?

Research on which it is based may contain flawed methodology or inaccurate conclusions.

Which of the following statements about corporate culture is NOT true?

The right fit among culture, strategy, and the environment puts stability and culture first.

One expert on business ethics suggests that managers can ask themselves five questions to help resolve ethical dilemmas. Which of the following questions is NOT among the five questions listed in the text?

What will best satisfy the important stakeholders?

In a case in the main entrance of the Widget Company is the very first widget that came off the production line when the company opened along with a banner that reads, "The first of many." This is an example of:

a visible artifact.

Cell phone technology changes rapidly, and companies such as Samsung and Apple exist in environments that must rapidly detect, interpret, and translate signals from the environment into new behaviors. This type of culture is known as a(n):

adaptability culture.

To be considered ethical under the practical approach, a decision would need to satisfy all of the following EXCEPT be:

based on standards of equity, fairness, and impartiality.

A new form of corporation that provides legal protection for managers to consider factors other than just making a profit is called a:

benefit corporation

Because managers look for innovative ideas and approaches to keep businesses growing and thriving in a more technology-driven workplace, they are increasingly turning to:

big data analytics and supply chain management.

As the manager of the credit division of a large national bank, Emery relies on computer programs that look at many facets of a customer's past financial performance data to predict the level of risk and the likelihood of default on any loan made to that client. In this regard, Emery relies on:

big data analytics.

Dee's company collects data about its online customers, including what they buy, what else they look at, and how they navigate through the Web site. Dee runs an algorithm to forecast what customers will do and buy next. Dee is using:

big data analytics.

In business technologies, the process that examines large and complex data sets in order to uncover patterns and correlations that can be used to inform decisions is called:

big data analytics.

Kaden runs a management consulting firm. In addition to hiring competent and motivated employees, Kaden makes sure those employees have ongoing training, access to effective software, and a sense of membership to the team that is responsible for working with and responding to a particular client. This type of work environment is best classified as:

bossless

All of the following are subfields of the classical perspective EXCEPT:

bossless workplaces.

Farah manages a regional chapter of Habitat for Humanity. Due to the ambiguity of _____ within nonprofit organizations, Farah struggles with the question of what constitutes results and effectiveness when looking at "revenues" and "expenses."

bottom-line metrics

On Wednesday, Kennedy, a manager at an amusement park, had a full day of meetings. In the morning, Kennedy was meeting with representatives from OSHA and a commercial safety consultant to update safety inspections for the rides and schedule future inspections. In the afternoon, organizers with Ronald McDonald Charities were presenting Kennedy with a proposal for several fundraising events at the park. An evening dinner meeting with potentials vendors explored mutual business arrangements to sell franchised character toys. These meetings are:

boundary spanning activities.

Gabriel uses sophisticated software to search through internal and external data to spot patterns, trends, and relationships that might be significant to decisions he needs to make in guiding the company. This process results in:

business intelligence.

Roles represent activities that managers undertake to ultimately accomplish the functions of planning, organizing, leading, and controlling. These roles are divided into three conceptual categories: informational (managing _____), interpersonal (managing _____), and decisional (managing _____).

by information; through people; through action

As _____, Shay heads the office that oversees all aspects of ethics and legal compliance, including establishing and broadly communicating standards, conducting ethics training programs, and dealing with exceptions or problems.

chief ethics officer

The earliest focus of production was on the things of production, also known as the _____ perspective.

classical

Nike and Adidas are global companies with net profit in recent years over $1 billion. Their primary products are sports shoes and apparel. They fall within each other's task environment as:

competitors.

The great majority of managers operate at the _____ level of moral development.

conventional

Management involves a set of expected behaviors that are divided into conceptual categories. The roles of entrepreneur, negotiator, and disturbance handler fall into which conceptual category?

decisional

Nonprofit managers who are committed to serving clients with limited resources must focus on:

demonstrating a highly efficient use of resources.

The five state-of-the-art management competencies include all of the following EXCEPT:

designing in a way that maintains stability.

A start-up microbrewery, Gleerbass Brewery brews a number of beers and serves other beers and beverages as well as local favorite foods. It has held contests on Facebook to name new beers and has a daily joke related to beer on Twitter. Facebook and Twitter also direct readers to its Web site, which has menus, a history of the brewery, and a calendar of events. One way Gleerbass's social business practices affect the "humanity of production" is through:

facilitating customer input on menus.

big data analytics and supply chain management.

humanistic

The level of uncertainty for an organization increases as the rate of change in environmental factors _____ and the number of factors in the organization's environment _____.

increases; increases

The _____ approach is closest to the thinking of the legal domain because it assumes that decisions are based on rules and regulations.

justice

The department expanding most rapidly at Linh's company is the marketing department, which includes social media management and data analytics for sales and production. Linh needs to hire a number of computer-literate employees for these expanding needs. Which of the following factors of the task environment is the focus of this scenario?

labor market

Which of the following statements about adapting to the environment is true?

Political lobbying to influence government officials to take actions that positively affect the company's business performance is a boundary spanning activity.

Which of the following best describes the difference between principle- and policy-based statements in an organization's code of ethics?

Principle-based statements are designed to affect corporate culture, whereas policy-based statements generally outline the procedures to be used in specific ethical situations.

_____ is based on Frederick Winslow Taylor's proposition that workers "could be retooled like machines, their physical and mental gears recalibrated for better productivity."

Scientific management

The task before Jordan is to establish goals for the marketing team and decide what must be done to achieve them. Jordan is engaged in which activity of the fundamental management functions?

Setting objectives

Which of the following statements about efficiency and effectiveness is true?

Severe cost cutting to improve efficiency can sometimes hurt organizational effectiveness.

Which of the following statements about social media is true?

Social media is a state-of-the-art leadership tool that surpasses many traditional approaches to listening and communicating.

_____ is an important personal factor that enable managers to make more ethical choices despite outside pressures and personal risks.

Stage of moral development

Emerson is a millennial employed at a legal research service. What type of managerial approach has been shown through research to be most effective in working with employees of Emerson's generation?

Supervisors who stress a collaborative approach

Which of the following statements about managers in small businesses is true?

The entrepreneur role is critical in small businesses because managers must be innovative to help their organizations remain competitive.

The four types of corporate culture are based on which of the following two dimensions?

The external environment's requirement for flexibility or stability and whether the company's strategic focus is internal or external

Caelan is working on establishing metrics and standards by which to evaluate employee performance within a community free health clinic. Which of the following is Caelan most likely to discover in this task?

The intangible nature of metrics for determining success in nonprofits also makes it more difficult to evaluate employee performance.

Because most top executives routinely work at least 12 hours a day and spend 50 percent or more of their time traveling, Mintzberg found which of the following to be true?

The majority of executives' meetings and other contacts are ad hoc.

Which of the following reasons has NOT contributed to organizations' need to "go green"?

The unpopularity of green products

As a manager, Odell encourages employees to be self-directed and to look for creative solutions to problems and ways to carry out their tasks. Odell is a(n) _____ manager.

Theory Y

Which of the following statements about managers carrying out the spokesperson and disseminator roles is true?

They transmit current information to others, both inside and outside the organization, who can use it.

Which of the following statements about the basic functions of management is true?

To be successful, every organization needs good managers who can solve difficult problems, turn organizations around, and achieve effective performances.

The task environment includes those sectors that have:

a direct working relationship with the organization, including competitors.

The two types of corporate culture in which the organization has an external strategic focus are _____when stability is present in the external environment and _____ when flexibility in the external environment is needed.

achievement; adaptability

Jamie, Sage, and Blake are executives at an organization. They are charged with overseeing company ethics by ruling on questionable issues and disciplining violators. They carry out this responsibility through:

an ethics committee.

Athol's management responsibilities include tooling the organization's plants, organizing managerial structure, and scheduling complex manufacturing operations. Attending to these activities falls within the:

classical perspective

Morgan tends to focus on management practices that can be measured, studied, and improved with mathematical and spatial precision. Therefore, one could say that Morgan holds most closely to a:

classical perspective of management rather than a humanist perspective of management

Darcy failed to record the receipt of payments for several shipments of merchandise to a large retail company and pocketed the money. Darcy's decision falls in the domain of:

codified law

In order to fulfill their responsibilities, managers must work to achieve high performance in all of the following ways EXCEPT:

cut costs relentlessly.

The internal organizational environment includes all of the following EXCEPT:

economic conditions.

Lee is a realtor in a small city. In customer feedback surveys, Lee consistently receives high scores for professionalism, attention to detail, and obtaining high sales prices. The firm where Lee works has given Lee the "Best in Service" award for six months in a row to acknowledge Lee's _____ in the organization.

effectiveness

The research and development department designed several prototypes of new cookware for more novice cooks. In a field test of these prototypes, Avery's version was chosen by a majority of the testers, making it the model with the greatest:

effectiveness

In stakeholder mapping, all of the following would be considered special interest groups EXCEPT:

employees

Reese was promoted to manager of production for the organization's best-selling product with little idea of what the job would actually entail. Reese received minimal training for the new position, and this initial leap into management was a scary moment. After working in the position for two years, Reese felt burned out and accepted a transfer to another division. This experience is common for many:

first-line supervisors.

_____ pertains to behavior about which the law has no say and for which an individual or organization enjoys complete choice.

free choice

Most managers surveyed (81%) listed _____ as the top cause of manager failure.

ineffective communication skills and practices

At Western Health Systems, all employees are members of teams that work to address employee issues and improve service to its patients as the medical field and treatments continue to evolve. This culture is best characterized as a(n):

involvement culture.

Which of the following would be considered an important, but not a primary, stakeholder for the typical organization?

local government

Studying the history of management provides a way to do all of the following EXCEPT:

maintain a static philosophy.

A 2015 survey of managers revealed all of the following to be the top concerns of managers EXCEPT:

managing the Hawthorne effect within the organization.

Within the functions of management, _____ follows planning, and _____ determines the effectiveness of the other three functions.

organizing; controlling

Which of the following would NOT be considered a characteristic of a well-functioning bureaucracy?

Management is carried out by the owners of the organization.

Which of the following statements about management practices and perspectives is true?

Management practices and perspectives vary in response to social, political, and economic changes in the larger society.

Which of the following statements about management thinking is true?

Managers are always looking for new techniques and approaches that more adequately respond to customer needs and the demands of the environment.

Which of the following statements is NOT reflective of why managers consider organizational culture so important?

Managers realize that they need to focus all their effort on values.

As a company, New Gadgets is committed to training employees to monitor and correct themselves and work together to solve any problems that occurred on the production line. After employees completed their training, a major production problem occurred that delayed numerous customer orders. When considering this scenario in terms of the controlling function, which of the following groups is responsible in this situation?

Managers, because ultimate responsibility for control still rests with managers

Which of the following statements about the leading function of the management process is true?

Many managers working quietly in both large and small organizations around the world provide strong leadership within departments and teams.

Trained in philosophy and political science, _____ was an early advocate of a humanistic approach to management.

Mary Parker Follett

Which of the following is cited as a significant factor in shifting needs of people in organizations?

Meaning is an increasingly important part of workers' agenda.

Which of the following statements about the current state of middle management is most accurate?

Middle managers play a crucial role in driving innovation and enabling organizations to respond to rapid shifts in the environment.

In workplaces that have high levels of worker engagement, which of the following characteristics would you be LEAST likely to see?

People are intimidated by access to cutting-edge technology.

Managers who emphasize sales goals and performance reports but do not provide sales and managerial support to employees are operating in _____, paying attention to business performance but not values.

Quadrant A

When Liv arrived at Off Road Cycles, employees consistently met production and sales goals but were overworked and underappreciated. Liv instituted a no-overtime policy and met with each of the 25 employees at least once each quarter. The number of production errors and days of sick leave both went down. Those figures offset the bad news about decreases in sales. Off Road Cycles moved from:

Quadrant A to Quadrant D.

When combining culture and performance, a manager will benefit most from being in _____ where managers achieve performance goals and uphold desired cultural values.

Quadrant B

Which of the following would most likely be considered a stakeholder in an organization associated with the petroleum industry?

Shareholders at a plastics manufacturing company

Which of the following statements about using social media within organizations is true?

Social media can contribute to an organization's sense of community by facilitating communication, collaboration, and knowledge sharing.

_____ is/are considered primary stakeholders.

Suppliers

For whistle-blowing to be effective for an organization, which of the following elements needs to be in place?

Systems can be set up to protect employees who report illegal or unethical activities.

_____ means looking not just at discrete _____ in an organization, but also at the continually changing interactions among them, and when the organization is managed as a whole, _____ is created.

Systems thinking; subsystems; synergy

Which of the following would NOT be included among the measures by which managers in organizations committed to sustainability evaluate their success?

The organization's technology performance

Which of the following techniques would NOT be considered a management science technique?

Theory Y management

Managers at an auto manufacturer discovered that the hydraulics for a hatch lift of its newest model had a much shorter-than-expected time-to-failure on average than expected. Because the managers were under intense pressure to fill quotas for the new model, they did not document the hydraulic failure rates due to the fact that it was not a part that would affect road operation of the vehicle and therefore public safety. Which of the following statements best assesses these managers' performance of the management function?

These managers failed at making corrections to a faulty process and therefore did not fulfill the controlling function of the management process.

In which of the following ways are managers in all organizations—large corporations, small businesses, and nonprofit organizations—similar?

They carefully integrate and adjust the management functions and roles to meet their organizations' challenges

What is an organization's primary purpose when it uses symbols, stories, and ceremonies?

To demonstrate the organization's fundamental values

Organizations hold ceremonies for a variety of reasons. Which of the following examples would NOT typically be among them?

To provide a phrase or sentence that succinctly expresses a key corporate value

Jamie wants to move the organization's approach to management into a social business mode. Which of the following social media programs would work best to meet Jamie's goal?

Twitter Facebook Internal community pages

Workplace drug testing is a highly controversial issue. Drug use negatively affects the productivity and workplace environment, but testing is arguably a violation of an individual's right to privacy. Which of the following approaches would consider the decision to test employees to be the best ethical choice?

Utilitarian approach

Which of the following examples most clearly represents organizational culture?

When a disagreement arises among employees in the marketing department, the manager calls a meeting among all those involved to work out a resolution.

Adrian's company, which creates unique events for large charities, seems like a good candidate for a bossless workplace because employees are located in major cities in North America and Europe. Still, Adrian wants the employees to work together in order to keep event ideas fresh and effective. Which of the following social media programs would be best for this goal?

Wikis for virtual collaboration

Which of the following statements about contingency thinking is true?

With contingency thinking, managers use the variables unique to the situation to identify and understand situations as well as what approach to use to address the situation.

Kendall is working with a consultant to ensure that Kendall's company is future-facing in its approach to achieving organizational goals. Which of the following would NOT be among the consultant's recommendations for Kendall?

Work to maintain the company's status quo.

Every Friday night, Mickey's Dinner provides a catfish dinner for $15. The normal price is $22. Every Friday night, Mickey knows more customers will order the catfish special than on any other night. Therefore, Mickey buys extra catfish and ingredients for the sides that go with the dinner to meet the demand. Running the special and ordering more catfish is an example of:

a circle of causality

After purchasing a restaurant that was in financial trouble and had been shorting employees on pay, Coby articulated a new vision for the restaurant and its commitment to the organizational culture that employees could believe in. Coby is acting as:

a cultural leader.

Organizations with _____ are characterized by people who help one another, share information, and collaborate. These tendencies also help the organization to be more effective.

a giving culture

Studies that look at whether heightened ethical and social responsiveness increases or decreases a company's financial performance have generally found:

a positive relationship between ethical and socially responsible behavior and a firm's financial performance.

Parris works for a large company that has a no-union policy, yet he sees that some employees don't get paid as well and don't seem to have a voice to speak up about poor working conditions. Parris feels the need to speak out and to gather others in support, but in doing so, he may be fired. Parris is facing:

an ethical dilemma.

A manager, without realizing it, makes decisions based on the idea that people are essentially lazy and do sloppy work whenever they can get away with it. This is an example of:

an underlying assumption.

All of the following are types of organizational culture that work to find the right fit among culture, strategy, and the environment EXCEPT:

application

Through the use of stakeholder mapping and cultivating open, trust-based relationships with key stakeholders, companies can ensure that managers:

are able to do the right thing swiftly, sometimes with the result that crises can become opportunities.

The two key areas in which cultural leaders influence the culture of an organization are:

articulating a vision and focusing on day-to-day activities that reinforce the vision.

Kaj was declared Employee of the Month and granted use of the parking space closest to the building entrance for the coming month. Kaj would enjoy this _____ of the company's culture.

artifact

The primary purpose of the four basic functions of management is to:

attain organizational goals in an effective and efficient manner.

The early study of management as we know it today began with what is now called the _____, which emerged during the _____ century.

classical perspective; nineteenth

A company often uses a _____, which is a formal statement of its values concerning ethics and social issues, to communicate to employees what the company stands for.

code of ethics

The range of ethical behaviors through which managers can act to promote a climate that encourages everyone to behave in ethical and socially responsible ways includes all of the following EXCEPT:

communicates and enforces ethical standards through proclamation.

Harper has learned through social media that a competitor is planning to open a new store and introduce several new products that are more advanced than the products at Harper's company. Harper shares this _____ with other managers at the company.

competitive intelligence

A growing area of boundary spanning that uses business intelligence and big data analytics in gathering as much information as possible about one's rivals is known as:

competitive intelligence.

As a manager, Rayan is constantly scanning the broader business and social environment and assessing how Rayan's company fits into it. For this type of strategic thinking, Rayan uses _____skills.

conceptual

The three categories that encompass the necessary skills for managing a department or an organization are:

conceptual, human, and technical.

Reyes's managerial position involves articulating goals for the organization and defining strategies for achieving them. Hollis's managerial position involves providing production assistance and motivating employees in order to achieve the organization's goals. Reyes's position requires greater use of _____skills, and Hollis's position relies more heavily on _____ skills.

conceptual; technical

Following organizational policies and practices that both enhance the economic success of a company and advance the economic and social conditions of the communities in which the company operates is known as:

conscious capitalism.

Lee's company has provided accounting services to numerous clients for many years. To be most effective in maintaining a satisfied and reliable workforce within the company, Lee has established a culture that supports and rewards a methodical, rational, and orderly way of doing things. The company has flourished within this:

consistency culture.

A customer has just complained about the quality of the fabric Dale's company sold to her. Dale has dealt with dissatisfied customers before. In this case, the weight of the fabric was not as expected. Although Dale finds the particulars of working to solve this customer's issue different from the specific issues of other customers, he takes the _____ view in coming up with solutions.

contingency

Hikaru works to identify important patterns and characteristics of the organizations, and through this information to find solutions to problems and issues. Hikaru is following a(n):

contingency view of management.

The formal definition of corporate social responsibility (CSR) is management's obligation to make choices and take actions that will:

contribute to the welfare and interests of society, not just the organization.

According to employees, Dorian is a good manager. Most of Dorian's efforts as a manager go toward encouraging interpersonal relationships and cooperation. Dorian most likely operates at the _____ level of moral development.

conventional

As a manager, Jothi uses a leadership style that encourages interpersonal relationships and cooperation. Jothi is operating at a _____ level of moral development.

conventional

Supply chain management:

covers all stages of processing, from raw materials to consumers.

As workers of the Millennial generation move into more positions in management, they are likely to have all of the following as priorities EXCEPT a:

culture dedicated to the status quo.

The four main elements of the task environment for an organization include:

customers, competitors, suppliers, and the labor market.

Quadrant B organizations represent the high-performance culture that is characterized by all of the following EXCEPT it:

emphasizes short-term results in a cohesive culture.

Contemporary organizations are undergoing tremendous changes, many of which are brought about because of shifting needs of people. The two responses to these issues discussed in the textbook are:

employee engagement and the bossless workplace.

The managers at two different fast-food restaurants learned that their restaurants are in a virtual tie for the city's annual "Best Customer Service Award." Each holds a meeting with employees to encourage them to be highly customer focused and to encourage and help each other. These managers are promoting:

employee engagement.

Because Tanner strongly encourages _____, he operates at the postconventional level of moral development.

empowering employees

As a top manager, Kerry is often involved in initiating changes within the organization in order to meet the demands of a changing environment and keep the organization on a course that enables it to meet its goals. Kerry enjoys this role of _____, which is in the _____ category.

entrepreneur; decisional

The management function of controlling is described as:

establishing targets and measuring performance.

You operate a small food bank. An individual in the community offers you a used pickup truck that would be really useful for hauling donations and distributions. The pickup is worth about $10,000. The donor asks you to report the value of the pickup as $20,000 so the donor can receive a greater tax deduction. In this situation, whether to accept the pickup on the donor's terms is the:

ethical dilemma.

Building a high-performance culture requires that managers:

exercise cultural leadership.

An adaptability culture is best suited when the environment demands _____ and the organization's strategic focus is _____.

flexibility; external

An involvement culture is the appropriate choice when the organization's external environment requires _____ and its strategic focus is _____ oriented.

flexibility; internally

In today's environment with rapidly changing technology and wider and wider markets and reach, most companies need the type of culture that best handles a:

flexible environment with an external focus.

In managing relationships, a traditional manager would _____, whereas a manager using today's competencies would _____.

focus on competition; focus on collaboration

Angel understands the appeal of conscious capitalism and wants to shift all aspects of the organization toward this philosophy. All of the following are goals for Angel in promoting this shift EXCEPT:

focus on financial aspects of proposed organizational action plans.

A cultural leader within an organization would employ any of the following EXCEPT:

focus on overcommunicating rather than on "walking the talk."

Addison needs a communications firm to handle some of the company's public relations. Addison finds out that a former colleague started a new communications company that has received favorable reviews. Addison decides to contract with this new company over a more established one. Addison's decision falls in the domain of:

free choice

In general, _____ are most likely to use technical skills more than human or conceptual skills, and _____ are most likely to rely primarily on conceptual skills.

frontline managers; top managers

As a project manager for a construction company, Shea coordinates people across several departments—public relations, human resources, suppliers, construction—to build a new library. In this role, Shea is considered a:

general manager.

Stacy's managerial position involves carrying out goals for the organization's product development and overseeing projects among the various departments involved. Logan's managerial position involves supervision of employees who produce the organization's main product. Stacy is considered a _____ manager, and Logan is considered a _____ manager.

general; functional

The simple categories of _____ help people understand how they might contribute to or detract from an organization's ethical culture.

give and taker

When managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes, they face:

greater uncertainty.

When Microsoft introduced Windows 7, it added some minor power-saving features, including a low-light setting for monitors, in a claim toward becoming greener. At the same time, the company made installing the new software on an older computer more difficult and ran ads encouraging users to buy a new computer for new software. This scenario is an example of:

greenwashing.

Among Fayol's general principles of management that should be applied to the administration of an organization was unity of direction, which was based on:

grouping similar activities together in an organization under one manager.

J. K. Rowling went from being a single mother on welfare to best-selling author of the Harry Potter series to producer, making millions of dollars along the way. She founded the Volant Charitable Trust, an organization that combats social injustice. Her philanthropy inspires many who work with her in publishing and producing endeavors; for them she is a(n):

hero

When the members of Teagan's department face deadlines, they are expected to put in overtime regardless of any personal plans they might have. This type of culture is characterized by:

high attention to business performance and low attention to cultural values.

The technological dimension of the general environment:

includes scientific and technological advancements in a specific industry, as well as in society at large.

The _____ approach to ethical decision making is not popular in the highly organized and group-oriented society of today because it is easily misinterpreted to support immediate self-gain.

individualism

The practice of management is:

influenced by environmental shifts.

Economist Chester Barnard encouraged management to pay particular attention to _____ in the organization, powerful forces that can help the organization, which is not a machine, if properly managed.

informal relationships

Intranets, extranets, and software programs that help managers estimate costs, plan and track production, manage projects, and allocate resources are all part of the _____ subfield of management science.

information technology

Morgan spends about six hours out of each eight-hour workday communicating with others, scanning written materials, and passing data to those inside and outside the organization who need it. These managerial roles fall within the _____ category, according to Mintzberg.

informational

Mintzberg's research organized managerial activities into ten roles. These roles are divided into three conceptual categories of:

informational, interpersonal, and decisional.

Dale worked to institute an innovative program that includes a confidential hotline to encourage and support _____ that reports illegal, unethical, or illegitimate practices within the organization.

internal whistle-blowing

As an executive in a publishing firm, Nicky must spend a certain amount of time engaged in ceremonial or symbolic duties such as greeting visitors or representing the organization at industry events. Nicky is performing the _____ role of _____.

interpersonal; figurehead

Dr. Averill wants to raise a large amount of money for an oncology wing in the city's hospital. The city would like to expand its reputation as a medically advanced location. The city has formed an agreement with Dr. Averill that it will provide an administrative assistant and cover the expenses of Dr. Averill's speeches and appearances at a variety of foundation, city, and hospital events to promote the oncology wing project. The city and Dr. Averill have formed a:

joint venture.

Although the federal government reduced regulations concerning carbon emissions, the state legislature passed regulations that maintained and even strengthened carbon emission limits on manufacturers operating in and selling products in the state. This action is part of the:

legal-political dimension of the general environment.

As manager, Sage has set a sales and marketing goal for the department for the month to increase customer satisfaction scores on a product recently launched. If, at the end of the quarter, customer satisfaction scores are about 10 percent lower than Sage's goal scores, the department was _____ than expected.

less effective

As a coordinator of a hospital's education and outreach department, Amit often spends a lot of time through e-mail, phone, and meetings with contacts both inside and outside the hospital to keep them informed about events and goals. Amit is fulfilling the _____ role, which is part of the _____ category.

liaison; interpersonal

Because both Sunoco Logistics Partners and Energy Transfer Partners face prohibitively high borrowing and operating costs, they agree to become a single entity that would increase diversification and create as much as $200 million in cost savings over the next three years. This arrangement is considered a:

merger

A _____ is a written public statement that expresses the core values of the organization.

mission statement

As CEO of a specialty paint company, Gavin has typically found the roles of spokesperson and figurehead to be the ones emphasized among Gavin's managerial responsibilities. Gavin recently learned of several competitors entering the market with new products that compete more directly with Gavin's products. As a result, Gavin has turned more attention to the role of:

monitor to seek information through published sources and through personal contacts about this shift in the competitive environment.

The advertising department has come to Avery with an online campaign that includes models saying how much they love the product. These models have never tried the product. In this ethical dilemma about whether to go ahead with the advertising campaign, Avery is the:

moral agent

You operate a small food bank. An individual in the community offers you a used pickup truck that would be really useful for hauling donations and distributions. The pickup is worth about $10,000. The donor asks you to report the value of the pickup as $20,000 so the donor can receive a greater tax deduction. In this situation, you are the:

moral agent.

In the United States, many have called for government-provided health insurance for all residents, similar to what countries such as Canada, Japan, and Norway have, arguing that health care is a basic human right. Their reasoning in this ethical decision of whether to provide health care for all would be based on which of the following normative approaches?

moral-rights approach

As manager, Harper has set a production goal for the department of 100 units for the month. Accordingly, Harper has set a budget for the raw materials, labor, and capital needed to achieve that goal. If the department is able to produce the 100 units with fewer inputs than Harper forecasted, the department was _____ than expected.

more efficient

The origin of management science was the:

need to effectively manage aspects of global warfare encountered in World War II.

Lupe's management specialty involves the physical production of automobile engine parts for the aftermarket. Lupe's responsibilities are part of the _____ subset of management science.

operations management

According to many top leaders, the most important mechanism for attracting, motivating, and retaining talented employees who contribute to organizational excellence is:

organizational culture.

In a meeting, Steph has been describing to the team where the organization wants to be in the future and how Steph plans to help them get there. The team's understanding of products and customers is increased through this management function of:

planning

As a format for her company's code of ethics, Kayin has chosen to outline the procedures to be used in specific ethical situations, including marketing practices, conflicts of interest, proprietary information, and equal opportunities. This code of ethics is:

policy based.

If conscious capitalism means having a higher purpose besides just making money by focusing on employees, customers, suppliers, and the community as well as on shareholders; seeking to bring out the best in people; and fostering trust and respect, it falls within the _____ level of moral development.

post conventional

In an organizational context, managers who use an autocratic or coercive leadership style would likely be at the _____ level of moral development.

preconventional

Designed to affect corporate culture, codes of ethics are _____ that define fundamental values and contain general language about company responsibilities, quality of products, and treatment of employees.

principle-based statements

Within the justice approach, the three types of justice that are of concern to managers include:

procedural justice, distributive justice, and compensatory justice.

Scientific management focuses on the _____, whereas the _____ focuses on the total organization.

productivity of the individual worker; administrative principles approach

In Cassidy's department, employees process rebate forms from a large home improvement store. Management calculates that an employee should be able to process 20 forms per hour, but the average is 12. A pay raise is given to all employees who consistently meet a 15-forms-per-hour rate. The department is using a form of:

scientific management.

In designing jobs for the salesforce of a large medical equipment company, Jules wants to motivate employees to improve performance. He will seek to meet employees' needs at the top of Maslow's hierarchy of needs, which include:

self-actualization needs.

As a manager, Chris focuses on making resources accessible and considering personal needs of the members of the team. In addition, Chris encourages team members to think for themselves. Chris exhibits the qualities of a:

servant leader

Most managers often feel the pressure of too much to do and not enough time to do it. A Wall Street Journalvideo series found that managers who are most effective in their time management:

set aside time just to think about how to manage their time.

State Farm started using its _____,"Like a good neighbor, State Farm is there," in 1971, and it remains a widely recognized jingle today.

slogan

To increase communication between the organization's salespeople and planners and its customers, PushPull Services has enlarged its presence on Facebook and Twitter as well as creating a blog page on its Web site. These steps are part of its commitment to:

social business

In its formal definition, an organization is a(n) _____ that is goal-directed and deliberately structured.

social entity

In assessing how well an organization is performing on its triple bottom line, Landry is responsible for reporting the organization's performance in terms of fair labor practices, diversity, supplier relationships, treatment of employees, and contributions to the community. These data are part of the organization's:

social performance.

Cincie Essentials is a public relations consulting firm in the Cincinnati area. When creating proposals for clients related to its public relations plans, Cincie Essentials includes demographic characteristics, norms, customs, and values of the general population in its analysis. This part of the proposals focuses on the:

sociocultural dimension of the general environment.

Raine owns a specialty book store that has done well near year-round resort areas. As Raine explores the possibilities of opening more stores, aspects such as the local demographics and levels of education of both locals and visitors become important data in making decisions. This scenario focuses on the:

sociocultural dimension of the general environment.

In order to promote their small, growing company to the outside world, Kit and Tam spend much of their effort focused on the role of:

spokesperson.

One of the ways that Alex identifies the expectations, needs, importance, and relative power of various stakeholders in a systematic way is through:

stakeholder mapping.

GEF Energy is considering building a solar array farm on public land. Sharing a boundary with that land is private property belonging to Emerson. Because Emerson has an interest in and is potentially affected by the organization's actions, he is a:

stakeholder.

A _____ is a narrative that helps symbolize the firm's vision and values and helps employees personalize and absorb them.

story

On a Southwest Airlines flight, Angelica's parents informed the flight attendants that it was Angelica's sixteenth birthday. The attendants asked all passengers to turn off the overhead lights and sing "Happy Birthday" to her as they brought Angelica a crown made of pretzel packages. The company's social media lit up and shared this _____ of how employees carry out company values of superior customer service.

story and symbol

Managers continuously scan the business horizon for _____, both subtle and dramatic environmental changes, and identify those that require responses.

strategic issues

Goodwill Industries' logo sports the letter g, resembling a smiling face, in the upper left corner of a box, and was designed by Joseph Selame in 1968. The logo is a _____ that expresses the company's mission "to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work."

symbol

Kaj was declared Employee of the Month and granted use of the parking space closest to the building entrance for the coming month. Kaj would enjoy this _____ of the company's culture.

symbol

Ashton and Fen are assigned a large project at work. They have expertise in product development and manufacturing, but the project requires sales, marketing, and financing knowledge. They invite three others who are proficient in these areas in order to take advantage of:

synergy.

Although many people have been trained to solve problems by dividing an organization and its operations into discrete parts and working to make each part perform as well as possible, _____ recognizes that synergy comes from seeing both the distinct elements of a system or situation and the complex and changing interaction among those elements.

systems thinking

Before retooling a production line and shifting production workers from individual stations to a teamwork approach to their tasks, a manager looks at how workers might react, how scheduling will be affected, whether additional training will be cost effective, and finally how these changes can lead to greater customer satisfaction. This manager is using a(n):

systems thinking approach.

The _____ environment includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance.

task

For nonmanagers, _____ skills are typically the most important, whereas middle managers find the greatest need for _____ skills.

technical; human

When analyzing the results of extensive experiments to determine which factors (especially lighting) most affected workers' productivity, researchers and scholars realized that the researcher can influence the outcome of an experiment by being too closely involved with research subjects, a phenomenon known as:

the Hawthorne effect.

Harvard psychologists conducted a study of teams in the U.S. intelligence system. They found that the single biggest predictor of a team's effectiveness was:

the amount of help and support that members gave to one another.

Matrix organizations, self-managed teams, ideas about corporate culture, and management by wandering around are all concepts that grew out of:

the behavioral sciences approach.

Management focus on production efficiency via organization design and workflow systems and control is most characteristic of:

the classical perspective.

Following World War II, new concepts for management emerged, but interest remained strong in:

the human aspect of managing.

In her role as manager, Jody works to design jobs so that tasks are not perceived as dehumanizing or demeaning but instead allow workers to use their full potential. Jody ascribes to:

the human resources perspective.

The relative emphasis that a manager puts on the ten roles depends on a number of factors, including all of the following EXCEPT:

the need to carry out informational, interpersonal, and decisional roles to meet the needs of the organization.

Management science developed out of the need to solve massive and complicated problems. Another name for this management approach is:

the quantitative perspective.

Labor market forces affecting organizations right now include all of the following EXCEPT:

the set of key values, beliefs, understandings, and norms shared by members of an organization.

One current answer to the historical struggle within management to balance _____ of production and _____ of production is social business.

the things; the humanity

In general, which of the following is associated with the least amount of organizational hierarchy?

theory Y

In the past, managers at Lou's company instituted numerous rules about work attendance, production quotas, and workplace behaviors. Workers who did not follow these rules were reprimanded and/or fired. For most of the workers, it was a paycheck, not a job they enjoyed. After becoming manager of the research and development department, Lou began to institute some changes, including encouraging employees' personal goal setting, incentives for creative work, and learning opportunities and continuing education. Unlike previous managers, Lou is a _____ manager.

theory Y

The classical perspective of management focuses on the _____ of production, whereas the humanistic perspective of management focuses on the _____ of production.

things; humanity

When cultural values are connected to business performance:

those values are more likely to benefit the organization during hard times.

Wayan's managerial position involves articulating goals for the organization and defining strategies for achieving them. Lupe's managerial position involves providing technical assistance and motivating employees in order to achieve the organization's goals. Wayan is considered a _____ manager, and Lupe is considered a _____ manager.

top; first-line

All of the following explain aspects of today's business world that may increase the tendency of a manager to act unethically EXCEPT:

use of accounting techniques that reflect an organization's true performance.

In the process of management, the four functions of management are the activities that take an organization from _____ to _____.

use of resources; attaining organizational goals

Bernie's managerial position involves articulating goals for the organization and defining strategies for achieving them. Taylor's managerial position involves providing technical assistance and motivating employees in order to achieve the organization's goals. The difference between Bernie's position and Taylor's position is:

vertical

Culture can be analyzed based on:

visible artifacts and values/beliefs.

Managers can create and support an ethical organization in all of the following ways EXCEPT:

with compensatory justice.

When managers use today's competencies to carry out the management principle of leading, they:

work to empower employees.

Ethical leadership is demonstrated through all of the following actions EXCEPT managers who:

work to suppress whistle-blowing.