MGT 312 study guide

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when harry is sent to another location of the company on an errand, he often stops on his way to have a cup of coffee and check his facebook page. this is an example of

CWB

someone who is relatively uncontrained by situational forces and who effects environmental changes

a proactive personality

people with ____ often see the causes of events in their lives as due to luck or other environmental factors

an external locus of control

what form of diversity management is an organization adopting when it assumes that all diverse people will learn to fit in or become like the dominant group

assimilation

personal attitudes affect ____ via ____

behavior, intentions

you are unlikely to say anything to someone smoking in a nonsmoking section of a restruant if you have no intention of confronting the smoking. your intention reflects the ____component of your attitude toward people smoking in restruants

behavioral

kelley hypothesized that people make casual attribution by observing

consensus, distinctiveness, and consistency

which of the following is NOT one of the stages of social perception storage and retention interpretation and categorization creativity and problem solving attention and comprehension memory

creativity and problem solving

the ____ model suggest that managers should monitor employee's perception of fairness

equity

if a person views a situation as having high consensus, high distinctiveness, and low consistency, this is attribution of

external causes

Roger, a manager, knows that one of his employees values conformity and tradition. roger should assign the employee to a job that includes

high respect, commitment and acceptance

surface level charaacteristics of diversity

include race and gender

which of the following is the most fixed of a person's individual differences

intelligence

core self evaluation represent a braod personality trait comprised of all but one of the following emotional stability generalized self efficiacy locus of control interpersonal intelligence self-esteem

interpersonal intelligence

the potential to understand, connect with, and effectively work with others is

interpersonal intelligence

which of the following is NOT an element of emotional intelligence self-awareness social awareness relationship management intrapersonal intelligence self-management

intrapersonal intelligence

which of the following is not one of the basic dimension of the big five personality dimensions locus of control extraversion openness to experience consicentiousness agreebleness

locus of control

____programs help employees to integrate, assimlate, and transition to new jobs.

onboarding

the extend to which an individual identifies with an organization and commits to its goals is called

organizational commitment

which of the following contributes least to employee engagement in north america

pay

donna works as a project manager for a major consumer product firm. she works with beliefs, perceptions, and informal obligation about what she is entitled to received in return for what she provides to the organization. janice's beliefs represents _____

psychological contract

jay works for ABC corporation, he ffeels quite comfortable expressing his opinion about a wide variety of issues facing the company wihtout fear of reprisal. this reflects ABC's

psychological safety

joyce finds that the members of the project team to which she has been promoted are all middle-aged men. joyce wonders if she, a young new graduate from a local university, will be taken seriously, joyce is likely to be

sterotype

nola carefully explains the procedure for processing a new form to katy, and her subordinate katy listens carefully to make sure that she does not forget the instruction. which stage of information processing model is katy

storage and retention

people with very high levels of emotional stability___ than people with moderate emotional stabilities

tend to prform fewer OCBs

schwartz's model suggest that

values are may conflict with each other


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