MGT 312 study guide
when harry is sent to another location of the company on an errand, he often stops on his way to have a cup of coffee and check his facebook page. this is an example of
CWB
someone who is relatively uncontrained by situational forces and who effects environmental changes
a proactive personality
people with ____ often see the causes of events in their lives as due to luck or other environmental factors
an external locus of control
what form of diversity management is an organization adopting when it assumes that all diverse people will learn to fit in or become like the dominant group
assimilation
personal attitudes affect ____ via ____
behavior, intentions
you are unlikely to say anything to someone smoking in a nonsmoking section of a restruant if you have no intention of confronting the smoking. your intention reflects the ____component of your attitude toward people smoking in restruants
behavioral
kelley hypothesized that people make casual attribution by observing
consensus, distinctiveness, and consistency
which of the following is NOT one of the stages of social perception storage and retention interpretation and categorization creativity and problem solving attention and comprehension memory
creativity and problem solving
the ____ model suggest that managers should monitor employee's perception of fairness
equity
if a person views a situation as having high consensus, high distinctiveness, and low consistency, this is attribution of
external causes
Roger, a manager, knows that one of his employees values conformity and tradition. roger should assign the employee to a job that includes
high respect, commitment and acceptance
surface level charaacteristics of diversity
include race and gender
which of the following is the most fixed of a person's individual differences
intelligence
core self evaluation represent a braod personality trait comprised of all but one of the following emotional stability generalized self efficiacy locus of control interpersonal intelligence self-esteem
interpersonal intelligence
the potential to understand, connect with, and effectively work with others is
interpersonal intelligence
which of the following is NOT an element of emotional intelligence self-awareness social awareness relationship management intrapersonal intelligence self-management
intrapersonal intelligence
which of the following is not one of the basic dimension of the big five personality dimensions locus of control extraversion openness to experience consicentiousness agreebleness
locus of control
____programs help employees to integrate, assimlate, and transition to new jobs.
onboarding
the extend to which an individual identifies with an organization and commits to its goals is called
organizational commitment
which of the following contributes least to employee engagement in north america
pay
donna works as a project manager for a major consumer product firm. she works with beliefs, perceptions, and informal obligation about what she is entitled to received in return for what she provides to the organization. janice's beliefs represents _____
psychological contract
jay works for ABC corporation, he ffeels quite comfortable expressing his opinion about a wide variety of issues facing the company wihtout fear of reprisal. this reflects ABC's
psychological safety
joyce finds that the members of the project team to which she has been promoted are all middle-aged men. joyce wonders if she, a young new graduate from a local university, will be taken seriously, joyce is likely to be
sterotype
nola carefully explains the procedure for processing a new form to katy, and her subordinate katy listens carefully to make sure that she does not forget the instruction. which stage of information processing model is katy
storage and retention
people with very high levels of emotional stability___ than people with moderate emotional stabilities
tend to prform fewer OCBs
schwartz's model suggest that
values are may conflict with each other