MGT 3370 Exam 2
13) Hewlett-Packard founders David Packard and William Hewlett created a close-knit organizational culture that gave a lot of responsibility to employees and fostered innovation within the company. ________ are individual responsibility and the importance of innovation. A) Espoused values B) Analytics C) A diverse perspective D) Focused values E) Enacted values
A
14) Paula, the controller of Tasty Pizza, is purchasing several new delivery vehicles. Paula has numerous work responsibilities, so she has limited time to shop for cars. Because of the time constraints, she cannot make an extensive search for the best alternative, so she looks for cars until she finds a model that is satisfactory. Paula is following the ________ model. A) satisficing B) rational C) limited scope D) dilemma E) limited focus
A
15) ________ is(are) another way of describing a vertical hierarchy. A) A chain of command B) An X-Y chart C) Corporate steps D) An upward graph E) A network structure
A
16) A hierarchy of authority is ________. Most military organizations are known for having a strong hierarchy of authority. A) a control mechanism for making sure the right people do the right things at the right time B) the arrangement of having discrete parts of a task done by different people C) also known as a division of labor D) a diversity structure used in planning with recruiting, selection, and hiring E) also known as work specialization
A
17) Style Mart uses time-series forecasts, such as past holiday sales and the strength of store sales this year, to predict future sales based on patterns of historical data. Style Mart is using A) analytics. B) focused trend. C) Big Data. D) the synergy trend. E) decisions by trends.
A
25) ________ refers to educating technical and operational employees in how to better do their current job. A) Training B) Assessment C) Orientation D) Development E) Evaluation
A
26) Ford Motor Co. has separate divisions for passenger cars, for large trucks, and for farm products. Ford is an example of an organization with A) customer divisions. B) matrix partitions. C) a decentralized management structure. D) geographic divisions. E) a global corporate culture.
A
26) When Marcos, the sales manager, is deciding on who will train the new sales trainee, he tries not to look at just the recent sales numbers but also checks past sales reports to determine who is the most productive salesperson. By using this method he is not affected by the ________ bias. A) availability B) escalation of commitment C) representativeness D) adjustment E) sunk-cost
A
27) MBO is consistent with a(n) ________ performance appraisal. A) objective B) traits or behaviors C) 360-degree D) subjective E) BARS
A
29) A feedback technique in which an employee is appraised by her boss, peers, subordinates, and possibly clients is called a ________ appraisal. A) 360-degree B) reciprocal C) BARS D) results E) MBO
A
30) George, Donna, and Maria are on the five-member Benefits Task Force that is researching options for the new benefits package. Over lunch, George suggests that going with the Members' Choice HMO is the best course of action, and Donna and Maria agree with George for the sake of unanimity, without ever researching and accurately assessing the decision. George, Donna, and Maria are engaged in A) groupthink. B) goal displacement. C) the Delphi technique. D) group marketing. E) heuristics.
A
34) Which of the following is NOT a characteristic of a successful incentive pay plan? A) complex and comprehensive rules B) consistency with the organization's existing goals C) regular communication with employees about the incentive plan D) clear and realistic goals E) simplicity
A
36) Being dismissed "for cause" means that A) an employee is being fired for poor job performance or unacceptable behaviors. B) the company is downsizing, and the jobs are permanently eliminated. C) an employee has an opportunity to get the position back in the future. D) an employee is being laid off. E) an employee quit the job.
A
6) Adam, the owner of Adam's Roofing, was talking to a visitor in his office, telling her that "We are a fun-loving group that believes in teamwork and a family atmosphere at work, which significantly affects our work outcomes. Plus, we do things together outside of work. This is the 'social glue' that binds the members of our company together." Adam was referring to his company's A) organizational culture. B) analytics. C) mission statement. D) diversity plan. E) code of ethics.
A
7) Jean-Paul, the store manager at an H&M outlet, was speaking with Patty, his new assistant manager, about the store's system of job relationships; he also explained whom she will report to and who will report to her. Jean-Paul said, "This structure is one of the things that motivates our employees to work together to achieve our company's goals." Jean-Paul was telling Patty about the store's A) organizational structure. B) values statement. C) diversity plan. D) code of ethics. E) organizational culture.
A
9) In the third step of rational decision making (evaluating alternatives and selecting a solution), you need to evaluate each alternative not only according to cost and quality but also according to which of the following questions? A) Is it ethical, feasible, and effective? B) Is it ethical and will it hurt diversity? C) Is it feasible and profitable? D) Is it efficient, and how will it affect our marketing strategy? E) Is it feasible, effective, and efficient?
A
11) A ________ summarizes what the holder of the job does and how and why he or she does it. For example, this document might state, "In this job, the worker delivers pizzas within a 10-mile radius of the pizzeria, quickly and promptly, while obeying all traffic laws and driving responsibly." A) job description B) performance appraisal C) job analysis D) job specification E) realistic job preview
A) job description
8) George, a longtime hotel manager for Holiday Inn, was meeting with Sally, a new front-desk manager, and telling her about his recent decision not to fire a front desk employee about whom several guests had complained. George discussed the four stages of the decision process. He said, "I first identified the problem, and then I gathered alternative solutions. I evaluated each choice and selected a solution. I then implemented my decision to not fire the employee but instead to provide him with additional training. Finally, I followed up with an evaluation of the solution I'd chosen." George is using the ________ process. A) rational decision-making model B) focused decision-making model C) solutions agenda D) employee relations model E) interpersonal-decision agenda
A) rational decision-making model
10) Elly and Sylvia, owners of Gaia Organic Foods, do not have a formal policy about dress code and work procedures because they see their company as a family place that is enjoyable to work for. Elly and Sylvia believe that if you treat employees like family, the company will do well and grow. ________ are the core beliefs that represent the core values of Gaia Organic Foods' culture. A) Rites and rituals B) Basic assumptions C) Observable artifacts D) A code of ethics E) Espoused values
B
12) With the community interested in eating healthy, Sue Ellen, a restaurant owner, is considering adding more vegetarian dishes to her menu. This decision is uncertain and risky, and she finally decides to go with her gut feelings. Sue Ellen is exhibiting A) a code of ethics. B) nonrational decision making. C) analytics. D) MBO. E) rational decision making.
B
15) Sal has been in the landscaping business for over 40 years. When Jaime, his business partner, suggested adding snow removal as an extra service, Sal responded with "My gut feeling is to say yes because of my experience in the past and what I have seen other companies do over the years, both successfully and not." Sal is acting on ________ in his response to Jaime. A) a business reaction B) intuition C) unbounded rationality D) a knowledge dilemma E) a knee-jerk reaction
B
17) Tomás, a sales associate in the furniture department of the Larkspur Department Store, reports to Carolina, the furniture department manager. This morning, Carolina asked Tomás to change the price tags on the desk chairs. While working on this task, David, the computer department manager, told Tomás that he wanted him to unload some computers. Tomás is confused about what to do because under the principle of unity of command, A) employees can report to two managers, so Tomás needs to decide whose directions to follow. B) employees should report to no more than one manager. C) Tomás needs to decide which manager has more power. D) Tomás will need to determine how he can multitask. E) Tomás can refuse to do both tasks.
B
18) Alana, the children's department manager at Shoe Mart, has eight employees in her department, also known as her ________. All of eight of these employees report directly to her. A) hierarchy of authority B) span of control C) management depth D) span of direction E) area of responsibility
B
19) A person's ________ reflects the combination of how he or she perceives and responds to information. A) time orientation B) decision-making style C) ambiguity index D) location on the introvert/extrovert scale E) Big Data perception
B
20) Dave is a salesperson who takes a long time to make decisions. He loves sales because he responds well to the pressure he faces in the many new or uncertain situations he encounters as a salesperson. Like most successful salespeople, he is high in his tolerance for ambiguity. Dave likely has a(n) ________ decision-making style. A) conceptual B) analytical C) directive D) ambiguous E) behavioral
B
20) Jim was recently promoted to the position of dining room supervisor at The Crab Shack, and he is now responsible for making decisions on numerous matters in the dining room and giving orders to the serving staff. At the same time, Jim has the obligation to perform the many new tasks assigned to him as a supervisor, such as overseeing the closing work and the cleaning of the dining room. Jim's obligations are known as his A) hierarchy. B) responsibility. C) power. D) authority. E) beliefs.
B
28) A ________ appraisal assesses employees on subjective attributes like attitude or leadership. A) 360-degree B) objective C) trait D) self- E) behavioral
B
14) A California software firm, MacroSoft, was growing rapidly and hiring frequently, but it primarily focused on campus recruiting at two California universities, UC Berkeley and Stanford. When one 45-year-old candidate did not get an interview after a phone screening, he went to the company's website and noted all of the young people in charge. Which law allows him to file a discrimination lawsuit against MacroSoft? A) Sarbanes-Oxley Act B) Age Discrimination in Employment C) Consolidated Omnibus Budget Reconciliation Act (COBRA) D) Americans with Disabilities Act E) Civil Rights Act
B) Age Discrimination in Employment
7) A ________ is a choice made from among available alternatives. A) consensus B) decision C) goal D) value statement E) plan
B) decision
17) If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred? A) harassment B) disparate treatment C) reverse discrimination D) wage gap E) adverse impact
B) disparate treatment
20) Which of the following is the most effective source of new employees? A) unions B) employee referrals C) college recruiters D) private employment agencies E) newspaper and LinkedIn ads
B) employee referrals
21) Marie is a small-business owner who loves to take risks. She also enjoys going out and meeting customers and potential clients—the social aspect of her job. Marie relies on intuition and discussions with others to acquire information. As an interior decorator, Marie utilizes her imaginative strengths, taking a broad perspective to problem solving, and she likes to consider many options and future possibilities. Marie's decision-making style is best described as A) ambiguous. B) directive. C) analytical. D) conceptual. E) behavioral.
D
22) BP and Halliburton executives made the decision not to invest in the oil well blowout preventer that experts believe would have prevented the Deepwater Horizon oil rig explosion and fire off the coast of Louisiana. The executives made their decision based on their belief that their decision would have no great negative consequences. Their decision is an example of A) the curse of knowledge. B) satisficing. C) relaxed change. D) relaxed avoidance. E) panic.
D
23) Organizational design is concerned with an organization developing A) new MBO goals. B) the most favorable methods of accomplishing both the diversity and synergy plans. C) important decisions that are suggested by employees. D) optimal structures of accountability and responsibility to execute its strategies. E) the best structures of costs and efficiency that an organization uses to meet goals.
D
23) With defensive avoidance, a manager "acts" by ________ when he or she can't find a good solution to a problem. A) doing nothing B) perhaps getting the police or legal authorities involved C) doing anything to get rid of the problem D) procrastinating, passing the buck, or denying the risk of any negative consequences E) choosing the first available alternative that involves low risk
D
27) When people seek information to support their point of view and discount data that do not, they are subject to ________ bias. For example, Joe uses the fact that his commute is now shorter to confirm his belief that there are fewer cars on the road. However, Joe is not accounting for the fact that he recently took over the graveyard shift, and that traffic is always lighter at night and in the wee hours of the morning. A) blind B) overconfidence C) framing D) confirmation E) representativeness
D
29) The advantages of ________ are having a greater pool of knowledge, gaining different perspectives, gaining intellectual stimulation, having a better understanding of decision rationale, and having a deeper commitment to the decision. A) a deeper commitment to the decision B) the less-thought required decision C) a quicker decision D) group decision making E) more flexibility in the final decision
D
32) Which of the following statements is NOT true regarding performance appraisals and feedback? A) A performance appraisal should be a two-way street: The manager should solicit the employee's input, especially with regard to perceived performance problems. B) Forced ranking systems can be particularly damaging at talent-intensive companies. C) The best form of performance appraisal and feedback may entail continuous and ongoing coaching and feedback, rather than an annual review. D) Almost all workers believe that performance appraisals are objective and fair. E) Numerical ratings, rankings, and formal evaluations without positive feedback may produce the opposite of their intended effect—specifically, reduced performance.
D
15) ________ occurs when people are hired or promoted, or denied hiring or promotion, for reasons not relevant to the job. A) Affirmative action B) A hostile working environment C) Bullying D) Discrimination E) Quid pro quo
D) Discrimination
7) ________ includes the activities managers perform to plan for, attract, develop, and retain an effective workforce. A) Job analysis B) Performance appraisal C) Personnel development D) Human resource management E) Contingency planning
D) Human resource management
24) ________ is the degree to which a test measures the same thing consistently. A) Significance B) Accountability C) Validity D) Reliability E) Dependability
D) Reliability
16) Which type of workplace discrimination occurs when an organization uses an employment practice that results in unfavorable outcomes to a protected class? For example, by requiring that all employees have a high school diploma, the Mathis Construction Company essentially discriminates against those who did not graduate from high school. A) disparate treatment B) reverse discrimination C) harassment D) adverse impact E) unequal application
D) adverse impact
3) Changing organizational culture is essentially a teaching process, a process in which members instruct each other about the organization's preferred values, beliefs, expectations, and behaviors.
true
4) The arrangement of having discrete parts of a task done by different people is known as division of labor.
true
4) With satisficing, managers look for alternatives until they find one that is satisfactory, not optimal.
true
5) Two advantages of decentralization are that (1) managers are encouraged to solve their own problems, and (2) decisions are made more quickly, increasing the organization's flexibility and efficiency.
true
12) The Equal Employment Opportunity Commission was established by the ________ Act. A) Occupational Safety and Health B) Wagner C) Title VII of the Civil Rights Act D) Equal Pay E) Social Security
C) Title VII of the Civil Rights Act
21) When Jason became one of three final candidates for a managerial position with a large pharmaceutical company, the hiring manager scheduled a special meeting with him. The two talked about the stressful deadlines and heavy travel required of the position, as well as the compensation and benefits. Jason appreciated that the hiring manager took the time to provide a(n) A) performance appraisal. B) behavioral-description interview. C) realistic job preview. D) unstructured interview. E) situational interview.
C) realistic job preview.
13) Which of the following helps guarantee nonhazardous working conditions for employees? A) Sarbanes-Oxley Act B) Civil Rights Act C) Fair Labor Standards Act D) National Labor Relations Board E) Occupational Safety and Health Act
E) Occupational Safety and Health Act
19) ________ is the process of locating and attracting qualified applicants for jobs open in the organization. A) Interviewing B) Hiring C) Recruiting D) Job posting E) Selection
C) Recruiting
9) ________ capital is the economic or productive potential of strong, trusting, and cooperative relationships. This type of capital can help you land a job; a national survey of recruiters revealed that 74% had found the highest-quality applicants through employee referrals. A) Personal B) Human C) Social D) Relational E) Productivity
C) Social
10) Elvira is using the rational model of decision making. The alternative that she chose and implemented does not appear to be working. To correct the situation, Elvira should consider A) giving it more time, cutting costs, or increasing organization synergy. B) doing nothing or starting over. C) giving it more time, changing it slightly, trying another alternative, or starting over. D) giving it more time and not changing anything. E) doing nothing
C
11) ________ are difficulties that inhibit the achievement of goals. For example, the lack of parking may be the main reason why a new restaurant is failing. A) Objectives B) Alternatives C) Problems D) Values E) Synergies
C
13) ________ is the idea that proposes that the ability of decision makers to be rational is limited by numerous constraints, such as complexity, time, cognitive capacity, values, skills, habits, and unconscious reflexes. A) Nonrational decision making B) Rational decision making C) Bounded rationality D) MBO E) Analytics
C
19) ________ enables a manager to make decisions, give orders, and utilize resources. For example, the manager of a local pizzeria has the right to hire and fire drivers based on their punctuality, performance, and customer-service ratings. A) A hierarchy of power B) Power C) Authority D) Touching E) A clan culture
C
21) Ralph, the manager of a busy hardware store, knows that he needs to entrust many of his tasks to managers and other employees. ________ is this process of assigning tasks to lower-level managers and employees. Ralph follows the 70% rule, which states that he should assign tasks to employees who can perform each task at least 70% as well as Ralph can. A) Outputting B) Handing C) Delegation D) Span of control E) Accountability
C
24) "How high priority is this situation? How believable is the information about the situation? How quickly must I act on the information about the situation?" Managers can use these questions to make decisions about (respectively) A) priorities, reliability, and service. B) outcomes, credibility, and ethics. C) importance, credibility, and urgency. D) analytics, heuristics, and credibility. E) profitability, reliability, and efficiency.
C
25) Readily available information may not present a complete picture of a situation due to A) information bias. B) anchoring and adjustment bias. C) availability bias. D) the representativeness effect. E) confirmation bias.
C
27) Organizations using a matrix structure A) contain multiple overlapping command structures, in which all employees report to three or more managers. B) utilize teams or workgroups with few lines of authority. C) contain two command structures, in which some people report to two bosses. D) establish a hierarchy in which employees report to only one supervisor. E) centralize authority into a single person.
C
28) According to Lawrence and Lorsch, the stability of an organization's environment determines the degree of A) differentiation and efficiency needed. B) synergy needed in an organization. C) differentiation or integration that is appropriate. D) marketing and integration that is profitable. E) profitability that is vital.
C
28) Republic advertisements about Representative Joe Smith, the Democratic candidate, portray him as lazy, dishonest, and poor at his job. At the same time, the Democratic ads for Joe Smith describe him as a caring, honest, hard worker. The sponsors of these advertisements know that ads can affect whom voters choose on Election Day. The tendency of decision makers (the voters in this example) to be influenced by how a situation or problem is presented to them is an example of A) stirring the waters. B) the fog effect. C) framing bias. D) overconfidence bias. E) goal displacement.
C
30) ________ is a performance review system in which all employees within a business unit are ranked against one another. A) Standard curve B) Normal distribution C) Forced ranking D) 360-degree assessment E) Unit gradin
C
33) Which of the following is NOT a type of compensation? A) wages B) benefits C) promotions D) salaries E) incentives
C
18) Which of the following statements about sexual harassment is true? A) Uninvited hugging or patting someone is not considered sexual harassment. B) Sexual harassment is defined as occurring between members of the opposite sex. C) A person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing quid pro quo harassment. D) The organization cannot be sued for sexual harassment as long as its managers did not know about the situation. E) A hostile work environment is characterized by a tangible economic harm
C) A person who feels he or she must acquiesce to a sexual proposition to keep his or her job is facing quid pro quo harassment.
8) Which of the following is NOT part of the strategic human resource management process? A) Recruit and select people. B) Establish a grand strategy. C) Negotiate employment contracts. D) Plan for human resources needs. E) Orient, train and develop personnel.
C) Negotiate employment contracts.
18) ABC Medical Technology, a fast-growing global research firm, has accumulated so much client information that conventional database management systems cannot handle its customers' needs. Therefore, ABC purchased very sophisticated analysis software and supercomputing-level hardware. For the company's work with hospitals and university medical schools, ABC has been noted in The Wall Street Journal as a "real pioneer in innovation and productivity." ABC Medical Technology is tapping the power of A) super data. B) new age computing. C) cyber-age databases. D) Big Data. E) mega IT.
D
1) Decision making is the process of identifying and choosing alternative courses of action.
true
11) ________ are the rituals and ceremonies of a company, as well as the manner of dress, awards, myths and stories told about a company. A) Espoused values of organizational culture B) Invisible artifacts of that industry's culture and values C) Basic assumptions about organizational culture D) Observable artifacts of organizational culture E) Enacted values of organizational culture
D
14) Organizations that are formed to offer services to clients and not make a profit are ________, whereas, ________ are those organizations that are formed to make money, or profits, by offering products or services. A) nonprofit organizations; associations B) co-ops; for-profit organizations C) for-profit organizations; nonprofit organizations D) nonprofit organizations; for-profit organizations E) unions; associations
D
9) Employees and customers are treated like a family at Bayou Seafood Café. Paul and Betsey, the owners, work to encourage unity to increase their employees' job satisfaction and commitment. At their café, Paul and Betsey have built a(n) A) bureaucracy culture. B) market culture. C) adhocracy culture. D) goal-driven agenda. E) clan culture.
E
10) ________ is the purpose of the strategic human resource process. A) Finding the human resources needed in a timely fashion B) Maintaining a stable workforce for minimum expense C) Informing the grand strategy D) Formulating human resource-sensitive strategic plans E) Getting optimal work performance to help realize the company's mission and vision
E
12) Symbols, stories, heroes, and rites and rituals are ways in which ________ is (are) most often transmitted to employees. A) goals B) objectives C) ethics D) plans E) culture
E
16) Olivia, the owner of The Town Gazette, a small city newspaper, started her business two years ago, believing that there was still enough demand for her product. However, because people are busy and because so much news is now available online, she has seen the demand for her paper drop steadily. Olivia made a decision to change the original direction of the company and focus more on an Internet news service. Olivia is relying on ________ by demonstrating that managers need to think and act as if their company is an unfinished prototype, and by seeing her business as outsiders do. A) a knowledge dilemma B) the knee-jerk reaction theory C) intuition D) a decision tree E) evidence-based decision making
E
22) A(n) ________ is susceptible to legal attack because some questions may infringe on non-job-related matters such as privacy, diversity, or disability. A) situational interview B) realistic job preview C) performance interview D) behavioral-description interview E) unstructured interview
E
22) During a meeting, Tammy, a branch manager for USA Bank, pointed to the corporate organization chart on the wall. Tammy remarked that "These people provide advice, recommendations, and research for us, and they are indicated with a dotted line. Laura (our CEO) and the vice presidents of our organization are up here, indicated on the organization chart by a solid line vertical line." ________ are indicated on the organization chart by a solid line ________, and ________ are indicated by a dotted line. A) Line managers; personnel in training B) Line managers; part-time personnel C) Line managers; temporary personnel D) Staff personnel; vital personnel E) Line managers; staff personnel
E
23) According to the law, which of the following is considered an employment test? A) only personality tests B) only application forms C) small talk before and after the interview D) only interviews and personality tests E) any procedure used in the employment selection decision process
E
24) The structure of Sandal Mart consists of people with similar specialties put together in formal groups, such as the marketing, accounting, and human resource departments. Sandal Mart has a ________ structure. A) simple B) focused C) centralized D) hollow E) functional
E
25) Time Warner has different divisions for magazines, movies, recordings, cable television, and so on. The Warner Bros. part of the empire alone has divisions spanning movies and television, a broadcast network, retail stores, theaters, amusement parks, and music. Time Warner is an example of an organization with ________ divisions. A) common B) customer C) geographic D) merchandise E) product
E
26) Performance appraisal consists of A) setting standards and monitoring performance. B) motivating and monitoring performance. C) rotating job positions. D) motivating and counseling. E) assessing performance and providing feedback.
E
31) In regard to decision making, which of the following statements reflects what research has found? A) Group decisions are seldom better than individual decisions. B) Individuals acting alone always make better decisions than groups. C) Groups tend to be less productive than the best individuals working on any specific project. D) There has not been any research showing that either individuals acting alone nor groups make better-quality decisions. E) Groups make better decisions than most individuals acting alone
E
31) The point of the performance appraisal is to A) demonstrate correct methods for work procedures. B) avoid legal problems, especially discrimination complaints. C) make sure that the subordinate's behavior is tightly controlled. D) provide a paper trail of manager-employee interactions. E) stimulate better job performance.
E
32) ________ is a technique used to help groups generate multiple ideas and alternatives for solving problems. A) MBO B) Groupthink C) Big Data D) Framing E) Brainstorming
E
37) The risk of "wrongful termination" lawsuits is reduced with careful A) discussion at the time of dismissal. B) training and development. C) goal setting. D) coaching. E) documentation.
E
8) Online retailer Amazon relies heavily on a hierarchy culture to manage its vast and complex shipping processes. ________ are part of Amazon's hierarchy culture. A) A continual focus on efficiency, cost cutting, and outsourcing B) An external focus and values flexibility C) An internal focus and values innovation and creativity D) A strong external focus and values stability and control E) An internal focus and values stability and control
E
2) The rational model assumes that managers have complete information, are able to make an unemotional analysis, and are able to make the best decision for the organization.
true
1) A and B Office Supply, a small family-owned company, sells high-priced desks, some as expensive as $10,000, to executives in its area. Very few companies have chosen to market this product, and A and B has enjoyed record profits over the last 25 years. A and B Office Supply is an example of a company that would typically not choose to utilize strategic planning.
T
2) A job specification describes the minimum qualifications a person must have to perform the job successfully. For example, a job specification for an editor may require all editors to have flawless grammar skills.
T
2) The first three steps in the strategic-management process are establishing the mission and the values statement, assessing the current reality, and formulating the grand strategy.
T
3) The Family and Medical Leave Act requires employers to provide 12 weeks of unpaid leave for medical and family reasons, including for childbirth, adoption, or family emergency.
T
4) Tiffany is an architect for the building of a large office complex downtown. Frequently a group of steel workers whistle at her as she climbs a ladder or interacts with staff. The men's actions create a hostile work environment.
T
5) Explaining the organization's mission and operations, the job routine and the organization's work rules and benefits should be an integral part of employee orientation.
T
6) The type of appraisal in which employees are evaluated by their managers, peers, and subordinates is called the 360-degree assessment.
T
1) Human resource (HR) management consists of the activities managers perform to plan for, attract, develop, and retain an effective workforce.
True
35) A manager must consider fairness, __________, and others' resentments in considering a promotion of an employee. A) safety B) permanence C) nondiscrimination D) profitability E) openness
c
38) ________ means that anyone can be dismissed at any time for any reason at all, or for no reason. A) Capricious dismissal B) Nonrational dismissal C) Employment at will D) Fair termination E) Quid pro quo
c
1) An organizational structure is a set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its environments.
false
2) A company with a market culture has a strong internal focus, and it concentrates on developing the business and marketing plans, as well as helping employees market their product(s).
false
3) Nonrational models of decision making assume that managers have complete information and are able to make the best decision for the organization.
false
5) Last year, Eduardo's home of 50 years, which contained so many family, school, and career memories, was destroyed in a fire. It is normal for this event to have a negative impact on his life and decision-making abilities for at least three years.
false
6) The larger and more diverse the group, the higher the quality of the decision.
false
