MGT 363 Flores Ch. 3 Quiz Review

Which of the following refers to the type of rewards that employees receive for performing well? outcomes feedback consequences motivators

consequences

_______ refers to the process of a company using information about other companies' training practices. Benchmarking Outsourcing Crowdsourcing Brainstorming

Benchmarking

________ relates to intellectual capability and general intelligence. Basic skills Reading ability Self-efficacy Cognitive ability

Cognitive ability

________ refers to asking a large group of employees to provide information for needs assessment. Benchmarking Historical data review Crowdsourcing Focus group

Crowdsourcing

In which of the following instances is training most likely needed? Employees have the knowledge and skill to perform a job, but the consequences are inadequate. Employees have the knowledge and skill to perform a job, but they have inadequate input. Employees have the knowledge and skill to perform a job, but they lack feedback. Employees lack the knowledge and skill to perform a job, but the other factors are satisfactory.

Employees lack the knowledge and skill to perform a job, but the other factors are satisfactory.

________ are useful for exploring complex or controversial issues. Focus groups Historical data reviews Surveys observations

Focus groups

Which of the following statements is most true about age and generation in the context of training? Motivation tends to decrease with age. Gen Xers dislike close supervision. The speed with which people process information increases with age. Traditionalists prefer more of a self-directed training environment.

Gen Xers dislike close supervision.

Which one of the following is true of task analysis? It should be undertaken before a person analysis. It should be undertaken before organizational analysis. It involves breaking a task into several jobs. It involves determining KSAOs needed to perform specific tasks.

It involves determining KSAOs needed to perform specific tasks.

Which of the following statements is true of rapid needs assessment? It ultimately results in the sacrifice of the quality of the process. Its scope is independent of the size of the potential pressure point. It opts for methods that provide results in which trainers have the greatest confidence. It involves using a large amount of resources, such as money and SMEs.

It opts for methods that provide results in which trainers have the greatest confidence.

________ are more concerned with how training may affect the attainment of financial goals for the particular units they supervise.

Mid-level managers

_______ analysis involves determining the appropriateness of training, given the company's business strategy, its resources available for training, and support by managers and peers. Task Gap Organizational Support

Organizational

________ involves determining whether performance deficiencies result from lack of knowledge or skill. Skill analysis Person analysis Task analysis Organizational analysis

Person analysis

A needs assessment conducted at McDonald's was presented in the text. Which of the following is NOT true of its needs assessment process? The organization's business strategy was reevaluated to ensure that training was in alignment with its strategy. Employees' education level, gender, language, age, and generation were examined. Data about the frequency of use of training online content and its accessibility were assessed. Responsibilities, tasks, and leadership skills for each job were analyzed.

The organization's business strategy was reevaluated to ensure that training was in alignment with its strategy.

Which of the following statements is true of needs assessment? The process can determine if training is the appropriate solution. The process needs to be lengthy and comprehensive. The process should not provide information regarding outcomes to evaluate training. Upper- and mid-level managers should be excluded.

The process can determine if training is the appropriate solution.

Which of the following issues is addressed by task analysis? What is the focus of training? Does training support the company's strategic direction? Should training be built or bought? Who needs training?

What is the focus of training?

According to the text, collecting data on social support for training from managers and peers is a component of which level of analysis? personal analysis organizational analysis task analysis a and b

a and b

Which of the following statements is true of competency models? They provide common criteria for identifying appropriate training activities for employees. They provide a tool for determining what skills are necessary to meet current and future needs. They are useful for a variety of HRM practices, not just training and development. All of the above

all the above

Which of the following statements is true of competency models? They provide common criteria for identifying appropriate training activities for employees. They provide a tool for determining what skills are necessary to meet current and future needs. They are useful for a variety of HRM practices, not just training and development. All of the above

all the above

The goal of ________ analysis is determining what is responsible for the difference between employees' current and expected levels of performance. performance gap person discrepancy

gap

In person analysis, ________ relate(s) to resources employees need to help them learn. consequences inputs feedback outputs

inputs

Which of the following is not a component of organizational analysis? training resources the company's strategic direction support of managers, peers, and employees for training none of the above—each is a key component

none of the above—each is a key component

Marriott requires that trainees have adequate child care, transportation, and housing arrangements for its welfare-to-work program. These standards resulted from which type of analysis, as discussed in the text? task analysis discrepancy analysis support analysis person analysis

person analysis

A ________ analysis refers to the process of determining whether training is the best or most likely solution for a performance problem or gap. discrepancy root cause performance gap

root cause

The first step in task analysis is to ________. select the job or jobs to be analyzed identify important and frequently performed tasks for which training is required develop a preliminary list of tasks performed on the job identify the KSAOs important for successful task performance

select the job or jobs to be analyzed

Trainee self-efficacy can be increased by ________. convincing them training is important showing the successes of peers in similar jobs letting them know that the purpose of training is to identify areas in which employees are incompetent providing limited information about the training program prior to the actual training

showing the successes of peers in similar jobs

Which of the following is considered an "input" in the context of person analysis? conscientiousness social support cognitive ability awareness of performance standards

social support

Which of the following methods is inexpensive and allows for the collection of data from a large number of individuals? interview focus group survey observation

survey

A primary disadvantage of using ________ in the needs assessment process is that the data obtained may lack detail. crowdsourcing surveys observation interviewing

surveys

In the process of developing a competency model, the job or position to be analyzed is identified after ________. the business strategy and goals are identified the competencies responsible for effective and ineffective performance are identified the needs assessment strategy is selected the effective and ineffective job performers are identified

the business strategy and goals are identified

In the needs assessment process, organizational analysis involves identifying ________. the conditions under which tasks are performed employees' personal characteristics the employees who require training the training resources that are available

the training resources that are available

Employees' readiness for training includes identifying whether ________. an organization should develop training programs by itself or buy them from a vendor the work environment will facilitate learning and not interfere with performance coworkers are supportive of employees managers are using a similar frame of reference when they evaluate associates using the same competencies

the work environment will facilitate learning and not interfere with performance