MGT Final

Which negative work behavior is one that can be minimized through organizational policies and managerial coaching?

Absenteeism

Protects people 40-65 years old from discrimination

Age discrimination in employment act

Prohibits discrimination against people with disabilities

Americans with disabilities act

Which of the variables listed can be used to manage how other people perceive them? Check all that apply.

Appearance, manners, clothing

Makes it easier for employees to win discrimination lawsuits

Civil rights act of 1991

If Denise were focusing solely on the compensation structure for employees, that analysis would not include

Considering whether the benefits provided to employees are comparable to those elsewhere

Which advantage would you cite if you were advising a company to group jobs by function?

Coordinating activities inside each department is easier.

In your role as management consultant at Ancestry, you've been asked to develop a plan that will enable the organization to utilize job rotation in some job designs. What do you recommend as a necessary step?

Cross-train the employees on the other jobs that could fall in their rotation.

As a hiring manager at GE, you are tasked with using the building blocks that managers can use in constructing an organization. Which basic building block of structure would you use as you scale down on managerial positions and scale up on engineering positions?

Designing jobs

Organizations may offer executives rewards that include high salaries, memberships in private clubs, and access to recreational facilities. Some CEOs earn millions more per year than other employees at the same company. Which statement best explains why executive compensation is so different than that of other employees?

Executives are ultimately responsible for the organization's success and therefore should be entitled to rewards.

Banned child labor and created a federal minimum wage

Fair labor and standards act

"That's not my job" is a good response to a delegated task.

False

Allows employees up to 12 weeks of unpaid leave to address medical issues for themselves or immediate family members

Family and Medical leave act

The owner of the business where you work has asked for your advice on restructuring the organization. You know that customer service is the cornerstone of the company. What do you recommend? Check all that apply.

Flatter structures are appropriate for organizations which empower employees to solve customer problems.

At ACME Fireworks, all of the employees in the company get a raise when company profits are 10% higher than the profits from the preceding year. This type of reward system is known as:

Gainsharing

Lorenzo is a new manager. He can increase his employees' job satisfaction by:

Giving his employees more control over the way they do their work

Goal setting theory expanded

Goal acceptance- makes goals their own Goal commitment- wants to reach the goal

Goal setting theory original

Goal difficulty- challenging and requires effort Goal specificity- clarity and precision of goal

When Elizabeth Greenberg mentions that her staff does research to find out about the latest developments in media and seeks out leaders in different fields, she is referring to _______

HR planning

Antonio, a new classmate, has expert power at school. People are likely to do what Antonio says because:

He knows so much

If Heidi aspired to be a charismatic leader, which of the following would be most important?

Her ability to create an inspiring vision

Caroline, the CEO of Down Home Fashion, has legitimate power at work. Employees are likely to do what Caroline says because:

Her job title is CEO

Because of the value people bring to an organization in terms of their knowledge, skills, and abilities, we could instead use the term, _____

Human capital

You are discussing work with one of your employees, Brent. You want to offer him words of encouragement that reflect the affective component of an attitude. What should you say to Brent?

I'm so happy with your performance this quarter!

Which of the following actions is attributed to leadership but not to management?

Inspiring

You ask Paul to spend the day training Michelle while you are in meetings. What benefits might Paul experience as a result of this delegation? Check all that apply.

It's a professional development opportunity for Paul. Paul gains managerial experience training new employees, The authority granted to Paul may be perceived as job enrichment., Paul may feel a sense of esteem that you chose him as the best person to train Michelle.

Which alternative work schedule should you use to meet the requests of employees who prefer to work part-time?

Job sharing

Your team asks you why you assess consistency, distinctiveness, and consensus of their individual behaviors at every performance appraisal. Which explanation do you give them?

Just as managers use attribution theory to attribute blame when behaviors are negative, they can use attribution theory to attribute cause when behaviors are positive. As a manager, I want to reward employees whose behavior is positive.

Carpenter, brick mason, architect

Line positions

Which form of departmentalization is best if the regions in which the company competes have unique environmental characteristics?

Location

Managers at Lincoln Electric set annual performance goals for each employee. At the end of the year, managers determine pay increases based on each employee's achievement of those goals. This is an example of:

Merit Pay

Span of control: Heavy use of unskilled labor

Narrow

Span of control: Independent work flows

Narrow

Makes sure work conditions do not endanger employees' health

Occupancy safety and health act

Which advantage would you cite if you were advising a company to group jobs by product?

Performance assessments are facilitated

You wish that Ashby approached things differently. If you were in Ashby's role, and you wanted to rely on emotion and logic to get your way, which tactic would you use?

Persuasion

Because of budget cuts, the company hasn't been hiring new employees for open positions. Each team member has to work one extra shift each week to account for the unstaffed positions. The heavier workload is stressful, but everyone on your team made the adjustment and pitched in to get the work done. Which phase of the General Adaptation Syndrome is your team experiencing?

Phase 2

Considering what you know from the preceding question, Caroline is likely to have difficulty using her power if employees:

Question why she got the job

Receptionist, accountant, inspector

Staff positions

A small chain of pizza restaurants in your area is starting to grow. Just last year, it grew from 6 to 12 locations. Now, some employees are talking about unionizing. Which of the following are likely to happen if a union is formed? Check all that apply.

The company is required to engage in collective bargaining with the new union. ,Employees will have formal methods for addressing their concerns about the company.

Which of the following statements is true?

The highest level of employee empowerment is self-management.

How does Blanchard describe the concept of servant leadership?

The idea that leaders should set their egos aside and do what they can to make their followers effective

Which of the following suggestions is not one of the five styles identified in Vroom's Decision Tree model?

The manager procrastinates on making a decision.

If Mike Boyle focused on motivating employees with extrinsic rewards, like prize money, in exchange for higher productivity, which historical approach is this similar to?

The traditional approach

Prohibits discrimination based on race, religion, color, sex, or national origin

Titile VII

What is the difference between training and development?

Training usually refers to teaching operational or technical employees how to do the job for which they were hired, while development refers to teaching professionals skills that may be needed in the future.

If Sue and Heidi's other employees focus on the business rather than their own personal interests and start to accomplish more than they thought was possible, what type of leader is Heidi likely to be?

Transformational

If an employee fails to accept accountability for a task that was assigned to her, the delegation attempt will fail.

True

Cho's high energy levels and position of power and responsibility are indicators of _________ behaviors.

Type A

Organizations usually prefer that employees not be unionized. Why? Check all that apply.

Unions can use tactics like strikes and lockouts to motivate a company to agree to terms in a labor contract., Unions limit management's freedom regarding compensation and labor practices.

At_______ , researchers discovered two different leadership behaviors: employee-centered and_________ behavior.

University of Michigan; job centered

At Ancestry, even in a job as seemingly specialized as that of genealogist, the component parts of the job are quite varied. If Ancestry asked you to advise the company on restructuring job design, how would you explain a recommendation for further specialization?

When workers perform small, simple tasks, they become very proficient at each task.

Span of control: Highly competent managers

Wide

Span of control: task specialization

Wide

Janet often finds herself impatient with her employees. She often thinks to herself, "Why can't others do their work the way I want them to do it? I need to meet my weekly sales target, and their inability to work quickly and accurately is getting in the way of that." Janet is likely to have a high need for:

achievement

Reciprocal interdependence exists when________

activities flow both ways

The relationship between employees and employers implied by the concept of the psychological contract is similar to that of the relationship between_____ in that each party seeks to gain value from the exchange.

buyers and sellers

Suppose you have a real dislike for clowns, and yet the only job you can find is as a ringmaster at the Ringling Bros. and Barnum & Bailey Circus. You are likely to experience_______

cognitive dissonance

Projects often span jobs and departments. Which building block will you rely upon to ensure that the project development process runs smoothly and efficiently?

coordinating activities among jobs

grouping jobs

create departments

6 basic building blocks used in constructing an org

designing jobs, grouping jobs, establishing reporting relationships between jobs, distributing authority among jobs, coordinating activities among jobs, and differentiating among positions

In the University of Michigan studies_______, leaders were most like the__________ leaders in Blake and Mouton's Managerial Grid.

employee centered; country club management

Suppose your plant in Mexico City needs someone with security clearance at the organization immediately, but the person must be fluent in Spanish. You can use the organization's________ to search for current employees who meet the criteria.

employee information system

In the late 1800s, Sears & Roebuck started setting aside shares of stock for their employees' pension plans. This enabled employees to share in company profits. This reflects a rewards system that includes:

employee stock options

contingent workers

employees who do not expect regular, full-time jobs, including temporary full-time workers, independent contractors, and temporary agency or contract agency workers

knowledge workers

employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession

Requires that men and women be paid the same for doing the same work

equal pay act

Modern psychologists classify people based on the "Big_______ " personality traits. Which of the following traits are included in this group? Check all that apply.

five

Your company plans to emphasize online sales in the future. You've been tasked with human resource planning, especially for the role of user-experience (UX) designers the company predicts it will need. What step do you take next?

forecast external supply of UX designers

Which form of departmentalization is best if the company seeks to minimize duplication of efforts?

function

If Nick wants to use a positive reinforcement technique, which of the following should Nick do?

give rosa a bonus

You admit that you procrastinated and did not register for the class on time and were slow to buy the textbook. Thus, compared with your general pattern of behavior, being early with your contribution to the project reflects _______

high distinctiveness

Harry decides to raise employee wages. Each employee will receive a bonus worth 15% of his or her base pay. This is an example of a ________

hygiene factor

People who are high on Machiavellianism do not do well

in jobs that are highly structured

The 360-degree feedback performance appraisal system tries to improve performance ratings by forcing managers to:

include information on a wide variety of sources in their reviews

Employee-centered leadership behaviors are likely to_____ follower motivation.

increase

Pooled interdependence exists when there are multiple parts that function________ and then pool their output to reflect total organization or team performance.

independently

What are staff positions?

intended to provide support for line positions

Cho's job as a corporate attorney is extremely stressful. Part of her stress comes from having to respond to constant requests for her time. When Cho responded to her partner by asking, "What, what, what, what now?" she was feeling stress based on ._________

interpersonal demands

Mike emphasizes the importance of understanding each employee's personal goals, and then helping that employee achieve his or her goals. This is an example of an______ reward. If MBSC started giving cash bonuses to employees based on the number of hours of training the employee provided to clients, this would be an example of an _____reward.

intrinsic; extrinsic

Marta is a human resources manager who spends much of her time on _______. She systematically analyzes the content and requirements of jobs in the organization.

job analysis

The term _______ refers to employees who working with data and generating information, rather than creating a product or other tangible output.

knowledge worker

After employees at the grocery store where Jeremy works formed a ______ union, wage increases were determined through a process, rather than an employee-by-employee basis.

labor relations

In an interview with Newsweek, Christine Lagarde, chairwoman of the International Monetary Fund, says that she believes that it is important to waste time on occasion to build consensus in a team so that "you will not need to waste it in convincing people to implement." This is an example of the _____element of the path-goal theory.

leadership behaviors

Google CEO Larry Page likes to "make big things happen," and he encourages his employees to always think bigger. This is an example of the ______element of the path-goal theory.

leadership style

Errors, such as stereotyping, are______ likely to occur when managers evaluate employees based on the specific, measurable goals they achieve.

less

"Wow," you thought, "I am the only person who has finished a section of the project so far, and Juanita and Lorenzo will not have their parts done until Monday." Your circulating your section of the project early reflects_____ with the group's overall performance.

low consensus

You had a smug grin on your face as you sent your section of the project ahead of schedule. You knew that Juanita and Lorenzo would be surprised because doing so shows_____ with your past behavior with group projects.

low consistency

The Maine Media Workshop is similar to_______ , because it uses senior people to guide and support less experienced people.

mentoring

Harry asks each employee what kind of work is most interesting to him or her. He assigns new tasks based on employee interests. This is an example of a _______

motivation factor

Big 5 traits of personality

openness, conscientiousness, extraversion, agreeableness, emotional stability

What are line positions?

people who are directly involved in achieving the basic objectives of the organization

Part-time workers

people who usually work less than 35 hours a week

If Denise wants to know how much the jobs in her gym are worth in comparison with one another, she should

perform job evaluations

What is job sharing?

performance of one full-time job by two people on part-time hours

The new performance management system at the Long Island Jewish Medical Center (L.I.J.M.C.) was specifically designed to address which of the following problems with traditional performance reviews?

performance reviews are too subjective

Jim is the mayor of a small town in the Southeast. As mayor, he chairs the monthly town hall meeting. Last week, Jim ejected two people from the meeting when they wouldn't stop talking. This week, Jim notices that those two people stopped talking immediately when their time was up. Jim is using_____ to modify the behavior of the people who attend town hall meetings.

punishment

Based on what you know from the preceding question, Antonio is likely to have difficulty using his power if fellow students:

question his skills

Grace is posting job openings in the company's manufacturing division to employment websites, such as Monster.com, as part of the_______ process.

recruiting

A major element of organizing is coordination. The primary reason for coordination is that work groups are interdependent. Which type of interdependence is best represented by a one-way highway?

sequential interdependence

At Extreme Routes, in what ways are employees paid for time? Check all that apply.

sick leave, vacation, holidays

On the other hand, if Nick wants to use an avoidance learning technique, which of the following should Nick do?

stop nagging rosa

The _______leader has a thorough and complete understanding of the organization and its environment.

strategic

When Brad John, one of the owners of Flight001, asks employees what products are selling and what ideas they have, he is increasing ______

the power employees have to make their own decisions

During the________ process, human resource professionals determine how well a test can predict performance on a job.

validation

Denise compares her management policies to that of Fitness Unlimited, a competitor. Fitness Unlimited wants to recruit the best employees available. For this reason, it is a wage leader. Management made this______ to intentionally pay more than average to attract high-quality employees.

wage-level decision

sequential interdependence

when the output of one unit becomes the input for another in sequential fashion

Which step will you take to influence the employees' perception of ownership of the final outcome of a family's ancestral research?

Publicize which genealogists were involved in which completed historical projects, so that the employees feel they identify with the total job.

Which situation best exemplifies the meaning of organizational citizenship?

Scott has developed his own notes on how to efficiently enter report data in the company system. He volunteers to share his information with new hires and to answer their questions.

Delegation is always initiated by the manager's assignment of a task to a subordinate.

True

The final step in delegation is the subordinate's acceptance of the obligation.

True