Mid Term BA302 Part 3

Which of the following is one way to alleviate cognitive dissonance?

Change the facts of the situation

On the Holmes-Rahe scale, the most stressful life event is the death of a spouse (T or F)

True

According to one survey, over half of workers report job stress as an issue for them. (T or F)

True

Firms like Apple are interested in how products are perceived emotionally because strong positive emotions make individuals more likely to use a product and recommend it to others. (T or F)

True

Mindfullness-based programs are increasingly being utilized by organizations as a way to help employees combat stress at work. (T or F)

True

Which of the following statements regarding work-life conflict is correct

Work-life conflict occurs when the demands of work and family negatively impact each other

The customer service representative at the department store who keeps smiling as she listens to the customer bitterly complain about her newly purchased product is engaging in deep acting (T or F)

False

It is finals week at State University and Agnes has five finals in three days. What phase of the stress process is she experiencing in each of the scenarios below? Agnes glances at the clock and notes it is three hours until her first final of the week. She still has two chapters to study. She feels a slight pain in the pit of her stomach. Agnes is experiencing symptoms of what stress phase?

Alarm Phase

Which of the following is an example of anticipatory stress?

Amma's coworker Julie was just let go due to downsizing. Anna worries about whether she will get to keep her job

Imagine that you are a salesperson in a major department store. Though you might not actually believe it, you follow the policy of "the customer is always right" in your daily work at the store. However, since you do not agree with that view you ofter experience

Cognitive dissonance

Research on crying as a stress reliever suggests

Crying may intensify negative feelings because it is social signal that the individual weeping is very upset

Challenge stressors refer to

Demands and circumstances that cause stress but also promote individual growth

Which of the following statements is true regarding workahoics?

Despite working long hours, workaholics may feel guilty or like they haven't worked enough

The body's "fight or flight" response causes which of the following physical symptoms to occur?

Digestion interruption

Genuine acting is

Displaying emotions in alignment with your emotions

All stress results in negative consequences (T or F)

False

Americans enjoy much greater leisure time than their European counterparts. (T or F)

False

John's company downsized, and John is now preforming his own job plus most of his coworker Sidney's job. John is now experiencing role ambiguity (T or F)

False

Most American adults get the appropriate amount of sleep each night. (T or F)

False

Stress, or the body's response to a change that requires a physical, mental, or emotional response, is always bad fo the individual (T or F)

False

Which of the following is a negative emotion?

Fear

Which of the following statements is true regarding diet and stress?

Greasy foods make a person feel tired because digestion of the fats in such foods divert blood from the brain.

Research on individual differences in the type of stress experienced by employees indicates that

Individuals with Type A personalities are more likely to experience negative organizational outcomes

Sleep research on stress indicates that

Insomnia is a stress related epidemic

All of the following are steps that firms are taking to assist employees in dealing with stress in the workplace EXCEPT:

Replacing employees who are stressed with more resilient employees

Mary is a new employee in the handbag department of a major department store. She is not entirely sure whether she is to simply stay on the sales floor and sell purses to customers, or if she is to sell the items and go back into the stockroom and replenish them. Mary is experiencing

Role ambiguity

Facing contradictory demands at work is a form of

Role conflict

Which of the following statements is true of major life changes?

The Holmes-Rahe scale ascribes stress values to life events based upon indices of illness and death in the 12 months after

Rodney is experiencing a real dilemma. His boss just called him and told him that he had to attend a dinner meeting Wednesday night with some important out-of-town clients. Rodney's daughter just called and told him she will be dancing a solo at her dance recital on Wednesday evening. Rodney is experiencing

Role conflict

Which of the following statements regarding telecommuting is correct?

Telecommuting success is dependent on matching the right employee to the right job in the right environment