Mid Term BA302 Part 3
Which of the following is one way to alleviate cognitive dissonance?
Change the facts of the situation
On the Holmes-Rahe scale, the most stressful life event is the death of a spouse (T or F)
True
According to one survey, over half of workers report job stress as an issue for them. (T or F)
True
Firms like Apple are interested in how products are perceived emotionally because strong positive emotions make individuals more likely to use a product and recommend it to others. (T or F)
True
Mindfullness-based programs are increasingly being utilized by organizations as a way to help employees combat stress at work. (T or F)
True
Which of the following statements regarding work-life conflict is correct
Work-life conflict occurs when the demands of work and family negatively impact each other
The customer service representative at the department store who keeps smiling as she listens to the customer bitterly complain about her newly purchased product is engaging in deep acting (T or F)
False
It is finals week at State University and Agnes has five finals in three days. What phase of the stress process is she experiencing in each of the scenarios below? Agnes glances at the clock and notes it is three hours until her first final of the week. She still has two chapters to study. She feels a slight pain in the pit of her stomach. Agnes is experiencing symptoms of what stress phase?
Alarm Phase
Which of the following is an example of anticipatory stress?
Amma's coworker Julie was just let go due to downsizing. Anna worries about whether she will get to keep her job
Imagine that you are a salesperson in a major department store. Though you might not actually believe it, you follow the policy of "the customer is always right" in your daily work at the store. However, since you do not agree with that view you ofter experience
Cognitive dissonance
Research on crying as a stress reliever suggests
Crying may intensify negative feelings because it is social signal that the individual weeping is very upset
Challenge stressors refer to
Demands and circumstances that cause stress but also promote individual growth
Which of the following statements is true regarding workahoics?
Despite working long hours, workaholics may feel guilty or like they haven't worked enough
The body's "fight or flight" response causes which of the following physical symptoms to occur?
Digestion interruption
Genuine acting is
Displaying emotions in alignment with your emotions
All stress results in negative consequences (T or F)
False
Americans enjoy much greater leisure time than their European counterparts. (T or F)
False
John's company downsized, and John is now preforming his own job plus most of his coworker Sidney's job. John is now experiencing role ambiguity (T or F)
False
Most American adults get the appropriate amount of sleep each night. (T or F)
False
Stress, or the body's response to a change that requires a physical, mental, or emotional response, is always bad fo the individual (T or F)
False
Which of the following is a negative emotion?
Fear
Which of the following statements is true regarding diet and stress?
Greasy foods make a person feel tired because digestion of the fats in such foods divert blood from the brain.
Research on individual differences in the type of stress experienced by employees indicates that
Individuals with Type A personalities are more likely to experience negative organizational outcomes
Sleep research on stress indicates that
Insomnia is a stress related epidemic
All of the following are steps that firms are taking to assist employees in dealing with stress in the workplace EXCEPT:
Replacing employees who are stressed with more resilient employees
Mary is a new employee in the handbag department of a major department store. She is not entirely sure whether she is to simply stay on the sales floor and sell purses to customers, or if she is to sell the items and go back into the stockroom and replenish them. Mary is experiencing
Role ambiguity
Facing contradictory demands at work is a form of
Role conflict
Which of the following statements is true of major life changes?
The Holmes-Rahe scale ascribes stress values to life events based upon indices of illness and death in the 12 months after
Rodney is experiencing a real dilemma. His boss just called him and told him that he had to attend a dinner meeting Wednesday night with some important out-of-town clients. Rodney's daughter just called and told him she will be dancing a solo at her dance recital on Wednesday evening. Rodney is experiencing
Role conflict
Which of the following statements regarding telecommuting is correct?
Telecommuting success is dependent on matching the right employee to the right job in the right environment