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________ is an unauthorized access point into a wireless network. a. A rogue access point b. War driving c. Eavesdropping d. An evil twin attack

a. A rogue access point

________ CRM systems are hosted by an external vendor in the vendor's data center. a. On-demand b. Mobile c. On-premise d. Social

a. On-demand

________ is a broadcast medium. a. Radio b. Twisted-pair c. Coaxial d. Fiber-optic

a. Radio

________ networks are an emerging technology that is becoming increasingly important to help organizations manage their data flows across their enterprise networks. a. Software-defined b. Backbone c. Personal area d. Cloud

a. Software-defined

Which of the following is an example of using LinkedIn for market research? a. Solicit advice regarding a topic or issue by going to specific groups. b. Test market your messages, giving people 2-3 options and asking fans which one they prefer and why. c. Following what a company is saying and following what everyone is saying back. d. Obtain feedback from followers on advertising campaigns or market research.

a. Solicit advice regarding a topic or issue by going to specific groups.

An example of a(n) ________________ protocol is SMTP. a. application b. Internet c. transport d. network interface

a. application

Approximately ________ percent of consumers consult reviews before making an online purchase. a. 25 b. 50 c. 75 d. 100

b. 50

According to IT's About Business 8.3, under Belgian law, Bobbejaanland Family Park is considered a(n) ________ because a. NAP; it tracks users of the park b. ISP; it offers free Wi-Fi to patrons c. ISP; it tracks users of the park d. NAP; it offers free Wi-Fi to patrons

b. ISP; it offers free Wi-Fi to patrons

Which of the following is a short-range wireless network? a. WiMAX b. UWB c. WLAN d. MiFi

b. UWB

What is the most common mistake that increases page loading times? a. Using too many hyperlinks b. Using huge images c. Using MS Word to edit the webpage, creating huge documents d. Failing to use a content Management System like WordPress

b. Using huge images

Which of the following is NOT a listed technique to make websites mobile friendly? a. Using easy-to-tap navigation and links b. Using technologies like flash to enhance your websites capablities c. Structured data available on both desktop and mobile platforms d. Content readable on mobile devices without zooming Utilizing responsive design

b. Using technologies like flash to enhance your websites capablities

The Internet backbone is a ________ network. a. satellite b. fiber-optic c. radio d. microwave

b. fiber-optic

Analytical CRM systems provide ________ by analyzing customer behavior and perceptions. a. CIC b. SFA c. BI d. ERP

c. BI

________ offer limited accessibility to the ________ of participating companies. a. Intranets; extranets b. Extranets; internets c. Extranets; intranets d. Intranets; internets

c. Extranets; intranets

In Terms of SEO Panda is what? a. A large cute bear that mostly eats meat b. Google's replacement for the page-rank system c. Google's Filer to promote high quality web pages d. Google's Filter to eliminate low quality web pages

c. Google's Filer to promote high quality web pages

Which of the Following is NOT true a. SEO stands for search engine optimization, b. SEM is almost Completely Controllable c. SEO is almost Completely Controllable d. SEM stands for search engine marketing

c. SEO is almost Completely Controllable

With the ________ model, customers do not control either the software or the infrastructure. a. IaaS b. LaaS c. SaaS d. PaaS

c. SaaS

Cloud computing has the following benefit for employees: a. Security b. Cost c. Ubiquitous d. Reliability

c. Ubiquitous

Social computing has vastly altered both the expectations of customers and the capabilities of corporations in the area of _________. a. HRM b. ERP c. SCM d. CRM

d. CRM

The ________________ is a network of networks. a. Extranet b. Intranet c. None of these options d. Internet

d. Internet

The ________ functions as a transport mechanism; the ________ is an application. a. World Wide Web; Internet b. World Wide Web; intranet c. Internet; intranet d. Internet; World Wide Web

d. Internet; World Wide Web

________ satellites are used to run the GPS system. a. GEO b. LEO c. VEO d. MEO

d. MEO

Which of the following is used to conduct market research? a. Social advertisements b. Viral marketing c. Sponsored stories d. Social intelligence

d. Social intelligence

Google Analytics Reports include everything except what? a. Total Monthly Visits b. Total Monthly Visits from Google ads c. Total Monthly Visits from Google Search d. Total Monthly Visits from YouTube Referrals

d. Total Monthly Visits from YouTube Referrals

A ________ system tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow-up. a. sales lead tracking b. sales forecasting c. product knowledge d. contact management

d. contact management

You use FedEx and UPS to ship your products to customers. This is an example of a(n) ________ activity. a. upstream b. internal c. irrelevant d. downstream

d. downstream

Remote job entry was initially enabled by converting from _______. a. stand-alone PCs to enterprise computing b. enterprise computing to cloud computing c. mainframe and dumb terminals to LANs d. stand-alone mainframes to mainframe and dumb terminals

d. stand-alone mainframes to mainframe and dumb terminals


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