MIS Chapter 2

A payroll system is a typical example of an MIS.

False

Business processes that impede organizational responsiveness are a source of competitive strength for a company.

False

ESSs are designed primarily to solve specific problems.

False

ESSs are designed to serve the middle management of the organization.

False

Enterprise systems do not utilize order transaction data.

False

Middle management is responsible for directing the day-to-day activities of the business.

False

Most MISs use sophisticated mathematical models or statistical techniques.

False

The principal purpose of a TPS is to answer nonroutine questions and track the flow of transactions through an organization.

False

Which of the following Google tools allows people to engage in group video chat?

Google Hangouts

Which of the following systems are designed to summarize and report on the company's basic operations?

MIS

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

MIS

Which of the following is an interorganizational business process?

Ordering raw materials

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

SCM system

Employees that assist with paperwork at all levels of the firm are called:

data workers.

Producing a bill of materials is a responsibility of the ________ function.

manufacturing and production

Interaction jobs are those jobs which:

require close coordination and collaboration.

A wiki is a type of collaborative:

website.

You have been hired by Inspiration Inc. to help improve its profit margin. Inspiration Inc. is a business communications consulting firm that services many clients in different industries throughout the world. The firm provides its clients with customized written recommendations about how to best use the client's existing resources to improve the client's internal communications. The company has approximately 100 consultants, all of whom are located in its central headquarters in Chicago. What system do you recommend to improve Inspiration Inc.'s business processes and increase its profit margin?

Extranet, to enable quick collaboration via the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

Every business process is tied to one specific functional area.

False

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of a/an:

MIS.

________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.

Supply chain management

Teams are formal business groups that are created to accomplish a specific task.

True

The primary goal of social business is to deepen interactions with employees and customers.

True

DSS and MIS are also referred to as ________ systems.

business intelligence

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

e-business.

A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by many parts of the business.

enterprise system

Supply chain management systems are considered to be a(n) ________ because they automate the flow of information across company boundaries.

interorganizational system

Suppliers, customers, employees, products and services, and ________ are the five basic components with which businesses must deal.

invoices and payments

An ESS is an information system that supports the:

long-range planning activities of senior management.

The term management information systems refers to a specific category of information systems serving:

middle management functions.

Identifying potential customers for the businesses' products or services is an activity associated with the ________ function.

sales and marketing

The three principal levels of hierarchies within a business organization are:

senior management, middle management, and operational management.

The goal of social commerce applications is to:

share opinions about purchasing products or services.

Key forces in a business's immediate environment include:

stockholders.

Each of the following is required for successful collaboration, except:

strong hierarchy.

Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools.

synchronous

A computerized system that performs and records the daily activities necessary to conduct business is classified as a(n):

transaction processing system.

Which of the following statements is not true about collaboration in a business setting?

Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.

Information supplied by an enterprise system is structured around cross-functional business processes.

True

Information systems found in nonprofit organizations are typically very similar to those found in private industry.

True

Knowledge management systems and customer relationship management systems are both types of enterprise applications.

True

Operational-level manufacturing systems provide transaction-level information that enable monitoring of the daily activities of a business.

True

Supply chain management systems are more externally oriented than enterprise systems.

True

Which of the following refers to the purchase or sale of goods and services over the Internet?

E-commerce

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

ESS

Which of the following is an example of a key force in a firm's broader, less immediate environment?

Economic trends

What is the most important benefit of an enterprise application?

Enabling business functions and departments to share information

Which of the following systems are designed to support organization-wide process coordination and integration?

Enterprise applications

Knowledge management systems and customer relationship management systems are both types of enterprise applications.

Extranet

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics, such as views and click-throughs, about their current display ads. Which type of system will most efficiently provide a solution?

Extranet

In a business environment, the focus of collaboration is to:

accomplish the task at hand.

________ provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

CRM systems

Which of the following systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?

DSS

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

DSS

________ support making decisions that are unique, rapidly changing, and not easily specified in advance.

DSS

________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location.

Telepresence

Which of the following is not a true statement with respect to business processes?

The efficiency of a business firm is not related to its business processes.

Which of the following can typically access a company's intranet?

The firm's employees

What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?

Time/space matrix

A TPS helps managers monitor the firm's relations with the external environment.

True

A business is a formal organization created to sell services or products at a profit.

True

An MIS primarily supports routine decision making.

True

An MIS typically uses data supplied by a TPS.

True

Decision-support systems often use information from external sources.

True

ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.

True

In a firm hierarchy, responsibility and accountability is concentrated at the top.

True

You work for a highly successful advertiser that is about to expand nationally. Of utmost importance will be finding a way to store and disseminate its clients' frequently updated branding and style guides throughout the organization. The guides include multiple image files and text documents. What system will best serve these needs?

An extranet with KMS capabilities