MISY 3310 final part 2

Robotics supports procurement.

False

Which business application uses electronic tags and labels to identify objects wirelessly over short distances?

Radio-frequency identification

Which domain is reserved for accredited postsecondary institutions?

.edu

A passive RFID tag is ________.

A device that doesn't have a power source

What is a client/server network?

A model for applications in which the bulk of the back-end processing, such as performing a physical search of a database, takes place on a server, while the front-end processing, which involves communicating with the users, is handled by the clients.

What is enterprise resource planning?

A model for applications in which the bulk of the back-end processing, such as performing a physical search of a database, takes place on a server, while the front-end processing, which involves communicating with the users, is handled by the clients.

Which tags have their own transmitter and a power source (typically a battery)?

Active RFID

What measures network performance by the maximum amount of data that can pass from one point to another in a unit of time?

Bandwidth

What is a collection of large, complex data sets, including structured and unstructured data, which cannot be analyzed using traditional database methods and tools?

Big data

What is a high-speed Internet connection that is always connected and has a bandwidth greater than 2 Mbps?

Broadband

Which application's primary business benefits include sales forecasts, sales strategies, and marketing campaigns?

CRM

Why is CRM one of the most valuable assets a company can acquire?

CRM has proven to increase customer loyalty and retention and an organization's profitability

The primary purpose of a data warehouse is to ________.

Combine strategic information

An extranet is not available for use by a ________.

Competitor

What is selling additional products or services to an existing customer?

Cross-selling

What is key for business process support that spans functional areas and legacy systems?

Data integration

What is an interactive website kept constantly updated and relevant to the needs of its customers using a database?

Data-driven website

What is at the heart of any ERP system?

Database

What maintains information about various types of objects, events, people, and places?

Database

In which of the five basic supply chain activities do you plan for the transportation of goods to customers?

Deliver

A data mart is the process of analyzing data to extract information not offered by the raw data alone.

False

A foreign key uniquely identifies a given record in a table.

False

Accurate information asks if the aggregate or summary information is in agreement with detailed information

False

Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

False

Back-office operations deal directly with the customer.

False

Companies can establish direct private network links among themselves or create private, secure Internet access, in effect a private tunnel within the Internet, called an extranet

False

Companies can establish direct private network links among themselves or create private, secure Internet access, in effect a private tunnel within the Internet, called an extranet.

False

Complete information asks if there is an incorrect value in the information.

False

Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

False

Cross-selling is increasing the value of the sale.

False

Data warehouses struggle with combining too much standardized information.

False

Device customization is the blending of personal and business use of technology devices and applications.

False

Distributed computing focuses on forecasting future trends and producing insights using sophisticated quantitative methods, including statistics, descriptive and predictive data mining, simulation, and optimization.

False

Mobile and wireless networks are identical and the terms can be used synonymously.

False

Passive RFID tags have their own transmitter and a power source (typically a battery).

False

RFID systems are used to create the digital designs and then manufacture the products.

False

The digital divide is a wireless PAN technology that transmits signals over short distances among cell phones, computers, and other devices.

False

Which of the following questions can materials management help a company answer?

How do we dispose of spoiled items? What laws need to be followed for storing hazardous materials? Which items must be refrigerated when being stored and transported? Correct All of these are correct.

What is enterprise resource planning?

Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations

What is the largest and most important network that has evolved into a global information superhighway?

Internet

What is a restricted network that relies on Internet technologies to provide an Internet-like environment within the company for information sharing, communications, collaboration, and web publishing?

Intranet

Why were data warehouses created?

Numbers and types of operational databases increased as businesses grew. Many companies had information scattered across multiple systems with different formats. Completing reporting requests from numerous operational systems took days or weeks. Correct All of these are correct.

What is data mining?

Process of analyzing data to extract information not offered by the raw data alone

Cell phones have morphed into ________ that offer more advanced computing ability and connectivity than basic cell phones.

Smart phones

What is a method of sending audio and video files over the Internet in such a way that the user can view the file while it is being transferred?

Streaming

What allows users to work from remote locations such as home or hotel using high-speed Internet to access business applications and data?

Telecommuting

What analyzes unstructured data to find trends and patterns in words and sentences?

Text analytics

What is enterprise resource planning?

The integration of all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations.

What does supply chain management involve?

The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability

Why do relational databases use primary keys and foreign keys?

To create logical relationships

3D printing is a process that builds—layer by layer in an additive process—a three-dimensional solid object from a digital model.

True

A back order is an unfilled customer order for a product that is out of stock.

True

A data mart contains a subset of data warehouse information.

True

A data warehouse is a logical collection of information, gathered from many different operational databases, that supports business analysis activities and decision-making tasks.

True

A domain name system (DNS) converts IP addresses into domains, or identifying labels that use a variety of recognizable naming conventions.

True

A global positioning system (GPS) is a satellite-based navigation system providing extremely accurate position, time, and speed information.

True

A local area network (LAN) connects a group of computers in close proximity, such as in an office building, school, or home. LANs allow sharing of files, printers, games, and other resources. A LAN also often connects to other LANs, and to wide area networks.

True

A primary key is a field (or group of fields) that uniquely identifies a given record in a table.

True

A repeater receives and repeats a signal to reduce its attenuation and extend its range.

True

A satellite is a space station that orbits the Earth, receiving and transmitting signals from Earth-based stations over a wide area.

True

A wireless MAN (WMAN) is a metropolitan area network that uses radio signals to transmit and receive data

True

An extranet is an extension of an intranet that is available only to authorized outsiders, such as customers, partners, and suppliers.

True

An information cube is the common term for the representation of multidimensional information.

True

Application integration is the integration of a company's existing management information systems.

True

Automatic call distribution routes inbound calls to available agents.

True

Bluetooth is a wireless PAN technology that transmits signals over short distances among cell phones, computers, and other devices

True

Bluetooth is a wireless PAN technology that transmits signals over short distances among cell phones, computers, and other devices.

True

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

True

Campaign management systems guide users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis.

True

Data element (or data field) is the smallest or basic unit of information

True

Data integration is the integration of data from multiple sources, which provides a unified view of all data.

True

ETL stands for extraction, transformation, and loading.

True

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

True

Employee relationship management (ERM) provides web-based self-service tools that streamline and automate the human resource department.

True

Enterprise resource planning (ERP) integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations.

True

In the basic supply chain, deliver refers to planning for transportation of goods to customers.

True

In the past, departments made decisions independent of each other.

True

Opportunity management CRM systems target sales opportunities by finding new customers or companies for future sales.

True

Peer-to-peer (P2P) is a computer network that relies on the computing power and bandwidth of the participants in the network rather than a centralized server.

True

Procurement is the purchasing of goods and services to meet the needs of the supply chain.

True

RFID tag is an electronic identification device that is made up of a chip and antenna.

True

Radio-frequency identification (RFID) uses electronic tags and labels to identify objects wirelessly over short distances.

True

Software customization modifies existing software according to the business's or user's requirements.

True

Streaming is a method of sending audio and video files over the Internet in such a way that the user can view the file while it is being transferred.

True

The network access technologies include DSL, cable modem, and broadband.

True

Transactional information is used when performing operational tasks and repetitive decisions such as analyzing daily sales reports and production schedules to determine how much inventory to carry.

True

Voice over IP (VoIP) uses IP technology to transmit telephone calls.

True

Website personalization occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

True

Wi-Fi protected access (WPA) a wireless security protocol to protect Wi-Fi networks.

True

Wireless, on the other hand, refers to any type of operation accomplished without the use of a hard-wired connection.

True

With the power of a wireless network, business professionals can take advantage of mobility allowing them to work from anywhere, at any time, using many different devices.

True

What is a VPN?

a direct private network that creates a "private tunnel" within the Internet to connect to the corporate server

What is a primary key?

a field (or group of fields) that uniquely identifies a given entity in a table

What is wireless fidelity (Wi-Fi)?

a means by which portable devices can connect wirelessly to a local area network, using access points that send and receive data via radio waves

What is a Wi-Fi protected access (WPA)?

a wireless security protocol to protect Wi-Fi networks

Who are the primary users of ERP systems?

accounting, finance, logistics, and production

Which of the following is an example of external databases in the data warehouse model?

competitor and industry information, mailing lists, and stock market analysis

What is the smallest or basic unit of information?

data element

Which of the following creates, reads, updates, and deletes data in a database while controlling access and security?

database management system

What are the two most prevalent types of broadband access?

digital subscriber line and cable connection

In the relational database model, what is a person, place, thing, transaction, or event about which information is stored?

entity

What are two of the primary features of ebusiness components?

eprocurement and elogistics

What is a data scientist?

extracts knowledge from data by performing statistical analysis, data mining, and advanced analytics on big data to identify trends, market changes, and other relevant information

What are the primary business benefits of an ERP system?

forecasting, planning, purchasing, material management, warehousing, inventory, and distribution

A database maintains information on ________.

inventory transactions employees Correct All of these are correct. inventory transactions employees Correct All of these are correct.

What is mobile?

means the technology can travel with the user; for instance, users can download software, email messages, and web pages onto a laptop or other mobile device

The Internet is a hierarchical structure linking different levels of service providers whose millions of devices supply all the interconnections. The three levels outlined in the book from the top down include ________.

national service provider (NSP), regional service provider (RSP), and internet service provider (ISP)

A global positioning system (GPS) ________.

provides extremely accurate position, time, and speed, using a satellite-based navigation system

Which of the following operational CRM technologies does the sales department typically use?

sales management, contact management, opportunity management

What is IT consumerization?

the blending of personal and business use of technology devices and applications

What is a data integration?

the integration of data from multiple sources, which provides a unified view of all data

Which activities do human resource components perform?

track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities

What are drones?

unmanned aircraft that can fly autonomously, or without a human

What is voice over IP (VoIP)?

uses IP technology to transmit telephone calls