MOB 14
45. What is the first step in Lewin's model of planned change? a. refreeze b. unfreeze c. assess d. change
b) Easy/Comprehension
17. All of the following statements regarding the matrix structure are correct EXCEPT a. The matrix structure increases the frequency of informal communication but decreases the frequency of formal communication. b. The matrix structure is a response to uncertainty and dynamism in the environment. c. Matrix structures violate the unity of command principle. d. Matrix structures require managers to be more interdependent than in traditional structures and thus more of their time must be spent coordinating their work.
a) Difficult/Synthesis
6. The company was organized into the detergent area, the dishwashing soap area, and the health and beauty aid area. This firm has a a. divisional structure. b. functional structure. c. mechanistic structure. d. matrix structure.
a) Easy/Application
22. Two or more companies that find an area of collaboration and combine their efforts to create a partnership beneficial to both parties is a a. strategic alliance. b. modular organization. c. matrix organization. d. learning organization.
a) Easy/Comprehension
44. Ensuring that change becomes permanent and the new procedures become the norm is what stage of Lewin's model of planned change? a. refreeze b. unfreeze c. assess d. change
a) Easy/Comprehension
13. Highly formalized and centralized structures similar to bureaucracies are a. mechanistic structures. b. organic structures. c. matrix structures. d. product structures.
a) Easy/Knowledge
36. Compliance is a. going along with proposed changes with little enthusiasm. b. the most negative reaction to a proposed change. c. defending the change and encouraging others to give their support to the change as well. d. being disturbed by changes without voicing those opinions.
a) Easy/Knowledge
4. _________ is the number of levels an organization has. a. Hierarchy b. Departments c. Structure d. Centralization
a) Easy/Knowledge
46. All of the following factors are important when unfreezing for planned change EXCEPT a. taking things slowly; do not suggest a crisis is imminent b. create a vision for change c. communicate the plan for change d. provide support
a) Medium/Analysis
50. Which of the following statements regarding overcoming resistance to your proposals is INCORRECT? a. Do not listen to naysayers. b. Involve those around you in the change. c. Understand the reasons for resistance. d. Present data to your audience.
a) Medium/Analysis
32. Marta has been a part-time faculty member at the university for nine years. She has been teaching two to three writing courses a semester. Last month, the dean held a meeting where he announced that next academic year, part-time instructors would be limited to teaching only two classes during the entire year. Marta is very upset and tells her husband, "I may look into teaching at the community college next year but don't let anyone at the university know." This is an example of what kind of change reaction? a. passive resistance b. enthusiastic support c. compliance d. active resistance
a) Medium/Application
29. Which of the following statements regarding performance and organizational change is INCORRECT? a. More successful firms find it easier to change than those performing poorly. b. Nothing fails like success is a fitting saying to describe the relationship between organizational change and performance. c. Change in upper level management is a motivator for organizational level change. d. Successful companies often have special practices in place to keep the organization open to change.
a) Medium/Synthesis
28. Which of the following statements regarding factors of change in the organization is INCORRECT? a. Rapid developments in technology force a firm to change its technology to keep up. b. Manufacturing jobs have been outsourced, but knowledge-based jobs are largely safe from such movement. c. Though 50% of all small businesses fail, those that succeed often evolve into large, complex organizations over time. d. Changes in market conditions or the economy may cause companies to change the manner in which they do business.
b) Difficult/Synthesis
5. The company is organized into accounting, marketing, human resource management, and production departments. This firm has a a. divisional structure. b. functional structure. c. product structure. d. matrix structure.
b) Easy/Application
23. An organization where all the nonessential functions are outsourced is a a. strategic alliance. b. modular organization. c. matrix organization. d. learning organization.
b) Easy/Comprehension
35. Being disturbed by changes without voicing your opinion is a. active resistance. b. passive resistance. c. enthusiastic support. d. compliance.
b) Easy/Comprehension
43. Making sure that organizational members are ready for and receptive to change is what step of the Lewin model? a. refreeze b. unfreeze c. assess d. change
b) Easy/Comprehension
1. Organization structure is a. the degree to which decision-making authority is concentrated at higher levels in the organization. b. how the individual and team work within an organization is coordinated. c. the degree to which policies, procedures, job descriptions and rules are written and explicitly articulated. d. the number of employees reporting to a single manager.
b) Easy/Knowledge
2. The degree to which decision-making authority is concentrated at higher levels in an organization is a. formalization b. centralization c. hierarchical levels d. departmentalization
b) Easy/Knowledge
30. The most negative reaction to a proposed change attempt is a. enthusiastic support. b. active resistance. c. passive resistance. d. compliance.
b) Easy/Knowledge
15. Mechanistic structures a. are conducive to entrepreneurial activity and general innovativeness. b. maximize efficiency and minimize costs. c. enhance intrinsic motivation on the job. d. are flexible and react well to change.
b) Medium/Analysis
51. All of the following alternatives to downsizing are more ethical actions EXCEPT a. early retirement programs. b. outsourcing. c. job sharing. d. hiring freezes.
b) Medium/Analysis
33. The new CEO of XYZ Corporation has developed a plan that will call for the restructuring of the organization from a functional structure to a matrix one. In his meeting with his subordinates, manager Ervin says, "This will be great. You will still work for this area and me, but you will have variety in that you will also all be reporting to a second manager for various projects to which you will be assigned. This new structure will only help grow this company." This is what kind of a reaction to change? a. compliance b. enthusiastic support c. active resistance d. passive resistance
b) Medium/Application
24. Which of the following statements regarding change is INCORRECT? a. Organizational change is the movement of an organization from one state of affairs to another. b. Organizational change takes on limited forms. c. Organizational change, at its most basic, involves effective people management. d. Organizational change can be forced or planned.
b) Medium/Comprehension
19. Which of the following is NOT a good piece of advice to give to individuals who have multiple bosses in a matrix structured organization? a. Make an effort to establish a good relationship with each manager. b. Keep conflicts you are experiencing to yourself. c. Make sure all managers are familiar with your overall workload. d. Do not assume that having multiple bosses is a bad thing.
b) Medium/Evaluation
47. Which of the following statements related to the unfreezing stage of planned change is INCORRECT? a. Allow employee participation in planning for change efforts. b. Get everyone on board as soon as the change is initiated. c. Make sure management provides emotional and instrumental support. d. Make sure employees hear about planned changes via official channels, not the grapevine.
b) Medium/Evaluation
49. Which of the following statements regarding the final stage of planned change is INCORRECT? a. Employees should be informed regularly of the results of the change. b. Declare victory early in making the change and get into a routine. c. Reward those who embraced the change effort. d. Change the mindset of people so change becomes a regular part of the corporate culture.
b) Medium/Evaluation
53. Which of the following statements regarding structure and change around the world is correct? a. France is relatively comfortable with change because it is low in uncertainty avoidance. b. The United States is more likely to use rational persuasion as an influence tactic than China. c. The United States is characterized by higher levels of centralization than firms in Singapore and Hong Kong. d. Japanese organizations are largely decentralized as evidenced by their ringi system.
b) Medium/Evaluation
10. Tall structures provide a. employees greater levels of role ambiguity. b. employees with greater self-actualization need satisfaction. c. employees with greater security need satisfaction. d. managers with a greater span of control.
c) Difficult/Evaluation
9. In which of the following firms is formalization likely to occur? a. small, local pizza shop b. advertising agency c. unionized manufacturing firm d. nonunion heavy construction firm
c) Difficult/Synthesis
38. People resist change for all of the following reasons EXCEPT a. disrupted habits. b. personality. c. feelings of certainty. d. fear of failure.
c) Easy/Comprehension
42. Which of the following is NOT a stage of Lewin's model of planned change? a. refreeze b. unfreeze c. assess d. change
c) Easy/Comprehension
14. Organic structures a. are those that resemble a bureaucracy and are highly formalized and centralized. b. cross a functional structure with a product structure. c. are flexible and decentralized structures with low levels of formalization where communication lines are more fluid. d. are how individual and team work within an organization are coordinated.
c) Easy/Knowledge
20. An organization that eliminates traditional barriers between departments as well as barriers between the organization and the external environment is a a. matrix organization. b. functional organization. c. boundaryless organization. d. divisional organization.
c) Easy/Knowledge
52. The system where proposals at lower levels are signed and passed along to higher level management in an effort to build consensus is the a. boundaryless organization. b. modular organization. c. ringi system. d. strategic alliance.
c) Easy/Knowledge
31. Andy is vehemently opposed to the restructuring of the jobs in his department in the manufacturing firm. He decides that since no one is listening to what he has to say he will get their attention by damaging each of the parts he is making for tomorrow's shipment. This is an example of what kind of change reaction? a. enthusiastic support b. passive resistance c. active resistance d. compliance
c) Medium/Application
34. Georgio just returned from a meeting where his boss informed everyone of the new procedures to use in requesting reimbursement for travel. Georgio says, "I just figured out how to fill the other one out and now they are changing things. Oh, well, what are you going to do?" This is what kind of a reaction to change? a. enthusiastic support b. active resistance c. compliance d. passive resistance
c) Medium/Application
26. All of the statements regarding workplace demographics and their impact on change are correct EXCEPT an older workforce a. that chooses retirement may cause a loss of valuable knowledge for firms. b. will create a need for new types of benefits. c. will likely cause flexible work hours and job sharing to diminish as older people like the structure of set hours of work. d. will create a need to train managers so that they are not using age-related stereotypes in managing those employees.
c) Medium/Evaluation
48. Which of the following statements regarding the second stage of planned change is INCORRECT? a. Early success gives change planners credibility. b. Employees will be stressed; support them. c. Create big wins because people need to see that things are happening. d. Ensure that management keeps alert to and deals with obstacles that arise.
c) Medium/Evaluation
37. All of the following statements regarding resistance to change are correct EXCEPT a. all change attempts have to overcome the resistance of people. b. if resistance to change is not addressed by the firm, time and energy will be lost. c. when people react negatively to change, they are absent more often. d. when people react negatively to change, they experience negative emotions, but are no more likely to leave the firm than they would be in a firm that was not undergoing organizational change.
d) Difficult/Synthesis
40. Which of the following statements regarding reasons employees resist change is correct? a. people may not welcome the change currently proposed, but they do not usually place those changes into any past context, so former unsuccessful changes have little impact on the situation. b. people resist change even if it is personally beneficial to them. c. people are less likely to resist a change that is big in scope and has far reaching consequences. d. people resist change that negatively impacts their influence and power in the firm.
d) Difficult/Synthesis
18. Unity of command is NOT found in what type of organizational structure? a. functional structure b. divisional structure c. boundaryless structure d. matrix structure
d) Easy/Comprehension
41. Abdul has been downsized. Which of the following is NOT a piece of advice to offer him? a. Polish your resume and job hunting skills. b. Know our rights. c. Get help. d. Get angry! You just lost your job, you deserve to vent.
d) Easy/Comprehension
25. All of the following are external forces that are creating change for organizations EXCEPT a. technology. b. workforce demographics. c. market conditions. d. growth of unions.
d) Easy/Knowledge
11. Flat structures a. have narrow spans of control. b. provide lower levels of self-actualization than tall structures. c. provide opportunities for greater role clarity for employees. d. provide limited advancement opportunities.
d) Medium/Analysis
12. Functional structures a. are most effective when an organization has a large number of products. b. are most effective in dynamic environments. c. tend to facilitate the effective performance of employees with general mental abilities. d. are cost-effective structures for the human resource and information technology departments of most companies.
d) Medium/Analysis
16. Organic structures a. are related to lower job satisfaction. b. have formal communication channels. c. maximize efficiency and minimize costs. d. are conducive to entrepreneurial activity and general innovativeness.
d) Medium/Analysis
27. The practice of outsourcing as a response to the globalization of business has created all of the following changes for organizations EXCEPT a need to a. retrain the workforce. b. deal with employee stress. c. understand how to compete in a global marketplace. d. restructure employee communication channels.
d) Medium/Analysis
7. Centralized organizations a. tend to have faster, more efficient decision making. b. attract more job candidates. c. put less pressure on higher level managers. d. can lead to large cost savings in purchasing operations.
d) Medium/Analysis
8. Formalization a. can lead to greater innovativeness. b. enhances employee motivation. c. provides for quicker decision making. d. makes employee behavior predictable.
d) Medium/Analysis
3. In an organization, the union contract is very explicit as to employee work rules, the tasks each individual employee will perform, the pay each individual will receive, how each individual can move from one position to another and so on. This organization's structure is an example of a ____________ structure in the organization. a. centralized b. departmentalized c. hierarchical d. formalized
d) Medium/Application
21. Learning organizations use all of the following approaches to acquire knowledge that they can use to change behavior EXCEPT a. conducting formal retrospective meetings. b. studying customer habits. c. benchmarking against best industry practices. d. acquiring a firm to gain its research and development area.
d) Medium/Evaluation
39. All of the following statements regarding reasons employees resist change are correct EXCEPT a. those who feel they can perform well under a new system will be more committed than those who have lower confidence in their ability to perform. b. we are creatures of habit. c. feelings of uncertainty create stress. d. people with a negative self-concept view change as an opportunity.
d) Medium/Synthesis