MSLE 3110
Organizations can improve the lives of their customers by making a product or service that makes the customer more productive, improves simplicity or convenience, increases health, lowers risk, provides fun or satisfaction.
True
Some communities attempt to attract businesses to their region by offering more liberal regulation, tax break, and by promoting a higher standard of living.
True
The World Trade Organization is a formal institution with the ability to govern international trade, intellectual property rights, and trade disputes
True
The appearance of the offices, the way employees dress, and the size of the legal staff are all manifestations of an underlying organizational culture
True
The organizational environment consists of technological, political, legal, economic, sociocultural, and international forces.
True
The original Hofstede study included four dimensions including power distance, uncertainty avoidance, individualism and masculinity.
True
What is a trade surplus
When a country exports more than it imports
Which trend dominates the field of management? Systems Analysis Contingency Managment Quality Managment Lean Manufacturing None of the above
Quality Managment
China, Cambodia and Laos created the China-ASEAN Free Trade Area in 1992.
True
Civil law uses statutes to form legal judgments.
True
Conceptual skills are the ability of a manager to see the organization as a whole and how each of the functions of the organization works in concert to achieve organizational goals.
True
Direct and indirect competitors compete with one another for key resources such as financing, raw materials, and quality employees.
True
Effectiveness has to do with how well an organization achieved its objectives.
True
Employees who work abroad who are non-citizens of the country in which they are working are known as expatriates.
True
Governments frequently create agencies that regulate how different industries operate.
True
Which of the following is a benefit of Management By Objective (MBO)? 1.Manager and employee efforts are focused on activities that will lead to goal attainment 2.Employees are motivated 3.An environment of poor employer-employee relations reduces MBO effectiveness 4.Departmental and individual goals are aligned with company goals 5.Strategic goals may be displaced by operational goals
1, 2, 4
Which of the following is an example of global Outsourcing?
A US company who's tech support is in India
Plans are a desired future state, and goals are the roadmap for getting there.
A goal is a desired future state that the organization attempts to realize and a plan is the map for getting there. FALSE
From the viewpoint of an organization, a supplier would best be described as: All of these are correct. A competitor A secondary stakeholder An internal stakeholder
A secondary stakeholder
Learning Organizations are those companies that are dedicated to the acquisition or development of knowledge, and disseminating that knowledge throughout the organization with the intent of continually transforming themselves to better meet the demands of customers.
True
A mission statement: Tells the outside world why a company exists Is a broad statement of who a companies market is Distinguishes a company from their competition Contains elements of the company's values All of the above
All of the above
Customers can influence an organization by: Providing feedback about products and services Demanding additional features or modifications to products Taking their business elsewhere Seek price concessions or additional value All of the above
All of the above
Economic forces that are external to the organization include which of the following? Interest rates Infrastructure Unemployment rates Purchasing power All of the above
All of the above
Henri Fayol also identified the main management functions that are still taught; planning, organizing, commanding, coordinating and controlling. All of these were part of the Classical Perspective which resulted in: Treating people like cogs in a machine Goods became cheap Value was created Standard of living increased All of the above
All of the above
How is culture is often transmitted? From parent to child Teacher to pupil Social leader to follower Peer to peer All of the above
All of the above
Strategic partnerships: Can help an organization obtain technological expertise, learn about new markets, or reduce the risk of new projects Typically include business activities that go beyond normal business exchanges but do not reach the level of a full merger of the companies involved May be an opportunity to fulfill customer needs without developing the product or resource on their own May be formed with suppliers, customers, communities, or even competitors All of the above
All of the above
Which of the following is true about a Common Law legal system? Opinions later become precedent for decisions in future cases There are usually very few rules or statutes Courts write opinions to explain the reasons for their decisions There is flexibility to interpret the law All of the above
All of the above
An organizational culture includes which of the following: Shared Values Shared Traditions Shared Practices All of the above are included in an organizational culture
All of the above are included in an organizational culture
All of the following are benefits of the Euro, EXCEPT: Strong economic incentives for participating economies All of these are benefits of the Euro A reduction in currency conversion cost Transparent price comparisons
All of these are benefits of the Euro
Which of the following strategies can give a firm a competitive advantage? All of these are correct. Niche/Focus Differentiation None of these are correct. Cost Leadership
All of these are correct.
When a firm sells a product abroad it is known as:
An export
Which of the following would best describe Suppliers?
An organization that provides goods or services to other organizations
What is a scalar chain?
An unbroken reporting chain from the bottom to the top of the organization
What is a scalar chain? An unbroken reporting chain from the bottom to the top of the organization A chain that binds goals together from different levels of the company A chain that outlines the rules of the company All of the above None of the above
An unbroken reporting chain from the bottom to the top of the organization
Which of the following disciplines is NOT drawn upon in the field of behavioral science?
Anatomy
Legally, a small business can have more than one owner.
True
The headquarters of the European Union are based in:
Brussels, Belgium
Which of the following is one of the Stakeholders in the organization's EXTERNAL Environment? Legal Forces Competitors International Forces Owners Employees
Competitors
Which of the following is one of the Stakeholders in the organization's External Environment?
Competitors
Which of the following usually requires high volumes and is therefore out of reach for most start-up ventures?
Cost Leadership Strategy
All of the following are reasons that organizations engage in international business, EXCEPT: Acquiring resources Expanding markets Cultural experiences Minimizing risk Counter advantages of competitors
Cultural experiences
Ultimately, for whom should a firm create value? Customer Employees Vendors Upper Management Shareholders
Customer
Organizations must create value for who first, in order to even be in business?
Customers
When an organization chooses to engage in international economic activities and is directly involved in the management of the productive assets of the firm, it is ____________.
Direct Investing
When this activity takes place, it means that the company is involved in directly managing the productive assets of the firm regardless of location.
Direct Investing
What does it take to be a successful manager in today's competitive environment? What two words best describe today's successful managers? A degree in a business field Discipline and diligence An IQ of 120 or above Money Understanding of history
Discipline and diligence
Which of the following is part of the Organization's General Environment?
Economic Forces
The task environment or those stakeholders external to the organization but directly affected by it include all of the following EXCEPT: Customers Employees Communities Competitors Labor Markets
Employees
The general environment that all organizations operate in contains all of the following forces EXCEPT: Economic International Entrepreneurial Political
Entrepreneurial
One of the main principles of Administrative Management is having management acts recorded in writing and distributed to employees
True
When an organization chooses to engage in international economic activities and maintain their production facilities within their home nation and then sell their products or services in foreign countries, this is known as __________.
Exporting
Which of the following best describes legal and political forces?
External forces that influence the business environment through changes in governments, laws, and regulations
An effective manager will do more with less.
FALSE - Efficient
Cuba is a member of the North American Free Trade Agreement (NAFTA).
False
Customers would be considered an organizational stakeholder in the internal environment.
False
International business is the broadening interdependence among people from all parts of the world.
False
Strategic partnerships typically evolve into a full merger of the companies involved.
False
Technology decreases competition by increasing organizational efficiency and effectiveness.
False
The North American Free Trade Agreement includes the United States, Mexico and Canada.
False
The only category of customer that businesses are interested in is the end user.
False
Today, the four main management functions are Planning, Organizing, Commanding, and Controlling.
False // Leading NOT commanding
A goal is the "roadmap" for how to meet your objectives.
False // Plan NOT goal
Frederick Winslow Taylor is the father of Administrative Management.
False // Scientific Management not administrative
In regards to value creation if you stop and think about what McDonald's is really selling you will see they are selling:
Fast cheap food
Which of the following would best describe Customers?
Groups or individuals that purchase the organization's goods or services
The following best describes which dimension from the GLOBE studies: The extent to which members of a society take pride in membership in small groups such as their family.
In-group Collectivism
According to Henry Mintzberg, what managerial role includes being a monitor, disseminator, and spokesperson?
Informational role
Which of the following is not one of Hofstede's Cultural Dimensions
Intelligence
Organizational culture is an important element of the _________ environment. Global business Internal External Cross-cultural International
Internal
What is one of the modern day criticisms of the Classical Perspective?
It was too harsh
What is one of the modern day criticisms of the Classical Perspective? It caused the standard of living decreased It was too harsh It was highly efficient It was highly inefficient Cheaper goods caused decreases in revenue
It was too harsh
All of Jean's classes have 30 students. Last year 15 students passed while 20 students passed this year, what can be said about Jean's teaching?
Jean is more effective this year than last year
In using MBO, objectives should be set
Jointly by the supervisor and the employee
An organization can have a significant influence on employees by: Providing their primary source of income Encouraging union membership Supplying products and services Providing membership in special interest groups
Providing their primary source of income
On a day to day basis, the biggest skill failure of managers is the inability to:
Listen to others
Which of the following most accurately represents Mintzberg's interpersonal role?
Managers must interact with individuals both inside and outside the organization
Special interest groups: Must have at least five members and be headquartered in a physical location within the U.S. May support many different causes from civil rights to business interests All of these are correct. Must only support one specific cause
May support many different causes from civil rights to business interests
_______________ forces have to do with laws and regulations directed at commerce Economic International Technological Cultural None of the above
None of the above
Angie is a first-line supervisor at Alaskan Flying Florals. She is most concerned with which level of goals?
Operational Goals
The following best describes which of the dimensions from the GLOBE Studies: The degree to which a society encourages and rewards group members for performance, improvement, and excellence.
Performance Orientation
The functions of Management can be divided into four main areas:
Planning, Organizing, Leading, Controlling
Which perspective began because the military faced the problem of moving large numbers of people and equipment across the globe quickly and with limited funds? Scientific Perspective Classical Management Perspective Human Behavior Perspective Qualitative Perspective Quantitative Perspective
Quantitative Perspective
If an organization wants to focus on customer service, which of the following is NOT an effective use of its resources? Implementing a system for customer feedback Expanding its return policy Replacing receptionists with automatic phone answering machines Conducting additional employee trainings on providing excellent service Hiring people with customer service mindsets
Replacing receptionists with automatic phone answering machines
The Classical Management Perspective includes ____________ , which Frederick Winslow Taylor helped pioneer. Contingency Management Scientific Management Quality Management Administrative Pessimism Lean Manufacturing
Scientific Management
Employees are all of the following EXCEPT: Primary stakeholders Secondary stakeholders Internal stakeholders CEOs
Secondary stakeholders
Which of the following is not one of Maslow's hierarchy of needs?
Self-Motivation
Which of the following is not one of Maslow's hierarchy of needs? Self-Esteem Self-Motivation Self-Actualization Love & Belonging Safety and Security
Self-Motivation
Which of the following is the correct order for the steps of Management by Objective (MBO)?
Set Goals, Develop Action Plans, Review Progress, Appraise Overall Performance
What does the S in a SMART goal stand for?
Specific
Which of these is lacking in the goal "the profits should be increased in the coming year?"
Specific and measurable
Human capital includes the skills, knowledge, and networks of those who work within the firm.
TRUE
Managers should have conceptual skills, human skills, and technical skills.
TRUE
The ability of managers to broaden their span of management has been largely facilitated by what?
Technology
What is the driving force for change in the way we manage today? Recent trends in management Technology Research in management practices Global expansion None of these are correct.
Technology
Which of the following is NOT an internal force of change?
Technology
The beginnings of the World Trade Organization started as what organization?
The General Agreement on Tariffs and Trade
Which of the following cultural dimensions refers to the extent to which members in a culture accept or avoid ambiguous situations and uncertainty.
The Uncertainty Avoidance dimension
If a good manager is deemed to be "lucky" then luck is defined as:
The confluence of preparation and opportunity
The planning process begins with which of these?
The development of a mission statement
What is the definition of value in the products or services of an organization? The total costs of the product The difference between production costs and sales price The total price of the product The difference between the sales price and how much the consumer is willing to pay Higher quality
The difference between the sales price and how much the consumer is willing to pay
What is synergy?
The sum of the whole is greater than the sum of the parts
In 1988 Motorola won an award for quality and excellence in their products. By the end of the next decade Motorola was almost bankrupt. Why did Motorola face this problem?
They didn't want to change from analog systems to digital systems
Which of the following best describes International Forces?
Those activities that start in foreign countries but affect an organization's ability to conduct business either positively or negatively
If Canada imports more maple syrup from the US than it exports to the US this would be known as a/an ____________.
Trade Deficit
Which of the following best describes Sociocultural Forces?
Trends that evolve from changes in the demographics, lifestyles, and values of a society
A Means-end Chain is achievement of goals at lower levels that permit the attainment of high-level goals
True
A company that provides temporary employees to another organization would be considered a supplier.
True
A foreign exchange rate is the price of one currency in terms of another.
True
A policy is a general guide to action and provides direction for people within the organization while rules describe how a specific action is to be performed
True
Within the Classical Management Perspective the concept of the worker as an Economic Man means what? People are loafers Organizations are benign Workers are money motivated Labor is inexpensive Workers need to be forced to work
Workers are money motivated
Managing change is an integral part of
every manager's job
One major problem with MBO is
it does not work well in constantly changing environments.
The Human Behavior Perspective of Management is based on the idea that: simple rules increase an organizations performance motivation comes from external sources motivation comes from within Additional light leads to higher performance All of the above
motivation comes from within