NBE Arts Review

Funeral Directing Sample Questions

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Funeral Service Counseling

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Funeral Service Marketing/merchandising

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Regulatory Compliance

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An option to a traditional casket display room would be: A-a vertical computer program B-horizontal computer program C-prepackaged computer program D-data processing computer program

A vertical computer program

Which of the following types of death would allow for anticipatory grief to occur A-SIDS B-AIDS C-suicide D-homicide

AIDs

An altar attendant is called a/an A-deacon B-acolyte C-seneschal D-usher

Acolyte

Directive counseling is also known as A-active B-passive C-Rogerian D-client centered

Active

The funeral director who has physical possession of a dead human body is said to have A-actual custody B-constructive custody C-promise custody D-contract custody

Actual custody

Of the following, who has the primary right to control final disposition of a body? A-adult son B-cousin C-creditor D-state

Adult son

In a cortege, drivers who are under the control of the funeral director are legally referred to as A-contract drivers B-lawful drivers C-livery drivers D-agent drivers

Agent drivers

A burial vault which is closed by lowering the dome over the base describes a/an A-top seal B-triple seal C-double seal D-air seal

Air seal

Blame directed outward is the definition of A-guilt B-anger C-shame D-depression

Anger

The defense mechanism by which a person refuses to see things as they are because such facts are threatening to the ego is called A-denial B-crisis C-anxiety D-complicated grief

Anxiety

The casket used in Jewish Orthodox funeral service is A-Kriah B-Shiva C-Aron D-Tallithcalled

Aron

The next of kin who delivers the personal effects of the deceased to the funeral director is properly termed a A-personal representative B-bailor C-legatee D-testatrix

Bailor

When placing the casket on the lowering device, the casket bearers should grasp this portion of the handle A-lug B-arm C-bar D-tip

Bar

The only non-declinable fee on the General Price List is the : A-casket handling fee B-basic service fee C-general facilities fee D-embalming fee

Basic Service Fee

The person who presides at the funeral service for the Church of Jesus Christ of Latter Day Saints is the A-priest B-worship master C-minister D-bishop of the ward

Bishop of the ward

An example of a non-ferrous metal is A-bronze B-steel C-stainless steel D-iron

Bronze

The advantage of the declining price structure A-it is easy to use for the business B-it provides quality for the consumer C-makes a lower cost product available D-CVI (Cost Value Index) improves with higher priced caskets

CVI improves with higher priced caskets

If a supplier offers a reduction of the price given for payment of an account within the time limits established by the sales contract, this is known as a A-rebate B-consignment C-cash discount D-quantity discount

Cash discount

A monument which is erected to the memory of the dead, but containing no remains is a/an A-epitaph B-cenotaph C-catacomb D-cataflque

Cenotaph

Which religion sect requests the use of the words "passed on" rather than "died or deceased" in the death notice of the obituary A-Jewish Orthodox B-Christian Scientist C-Quaker D-Mormon

Christian Scientist

Carl Rogers is well known for his work in humanistic therapy, which is also known as A-behavior oriented therapy B-biofeedback therapy C-attachment theory therapy D-client centered therapy

Client centered therapy

Which of the following is a determinant of grief? A-feelings B-concurrent stresses C-behaviors D-hostile reactions

Concurrent stresses

Which of the following terms describes a sale in which the buyer, so long as the buyer is not in default, has a right to possession before payment in full is made? A-bill of lading B-bill of exchange C-billing contract D-conditional sale

Conditional Sale

A person who expresses anxiety and discomfort while attending a visitation at a funeral home is most likely experiencing a/an A-inborn response B-reaction displacement C-conditioned response D-delayed reaction

Conditioned response

although a dead body is in one mortuary, the mortuary which has control of the final disposition is said to have A-actual custody B-constructive custody C-promise of custody D-contract custody

Constructive custody

A funeral procession is also known as a A-kriah B-convey C-cortege D-caravan

Cortege

If there is no will, the property and holdings of a deceased person will be distributed according to law and an administrator/personal representative will be appointed by the A-closest kin B-funeral director C-court D-executor

Court

A cross with the image of the body of Christ superimposed is a A-cross B-prie dieu C-crucifix D-crucible

Crucifix

The decedent's social security number is required to be entered on a/an A-death certificate B-burial-transit permit C-Christian Burial permit D-embalming report

Death Certificate

The party who is sued in a civil suit is known as the A-defendant B-plaintiff C-offeror D-administrator

Defendant

When collecting market data, the statistical study of human populations with respect to their size, and density, distribution, composition, and income is known as A-census B-economics C-demographics D-advertising

Demographics

How can a funeral director develop an effective public relations campaign? A-donate a large sum of money to a national charity B-develop public presentations on the value of the funeral C-become an active in politics and run for special office D-offer free business advice to the community

Develop public presentations on the value of the funeral

Market research would include market data of the wealth produced in or near a community that provides employment and income to the local population. This is called: A-advertising B-merchandising C-demographics D-economic base

Economic base

In ordering inventory, the funeral home manager knows that the quantity to be purchased which minimizes total costs is the A-inventory turnover B-cash discount C-quantity discount D-economic order quantity

Economic order quantity

A mournful poem or song of lamentation for the dead is a/an A-eulogy B-elegy C-sonnet D-creed

Elegy

"Affect" is synonymous with A-denial B-emotion C-catharsis D-attachments

Emotion

A speech about the character of a decease person at the funeral service is known as a/an A-eulogy B-homily C-sermon D-obituary

Eulogy

The term that is used when all the terms of a contract have been fully performed by the contracting parties is A-bilateral B-executory C-void D-executed

Executed

Crying would be example of a/an A-fear B-emotion C-external response to emotion D-internal response to emotion

External response to an emotion

Suicide resulting from a hopeless situation is A-anomic B-altruistic C-fatalistic D-egotistic

Fatalistic

Personal property permanently attached to land is known as a A-quitclaim B-premium C-novation D-fixture

Fixture

The state of being prevented from attaining a goal best defines A-fear B-anxiety C-confusion D-frustration

Frustration

Helping people to facilitate uncomplicated grief to a healthy completion of the tasks of grieving within a reasonable time frame best defines: A-grief therapy B-psychotherapy C-grief counseling D-crisis counseling

Grief counseling

Using specialized techniques to help people with abnormal grief is known as A-grief therapy B-crisis therapy C-grief counseling D-situational counseling

Grief therapy

Blame directed inward is the definition of A-guilt B-anger C-shame D-depression

Guilt

A good business technique in funeral arrangements is to A-promise the family a meaningful service B-allow use of various credit arrangements C-have a written contract D-pre-sell

Have a written contract

An unsolicited gift to a clergyman is call a/an A-tip B-fee C-tribute D-honorarium

Honorarium

A practitioner serves a family and provides both services and merchandise. The state requires the funeral home to pay 4% sales tax on merchandise. Prices are as follows: Services $2,000 Casket $2,250 Vault $1,600 Total $5,850

How much sales tax does the funeral director pay the state? $154.00

Psychology is defined as the study of A-emotion B-human behavior C-social groups D-the mind

Human behavior

The proper terminology for the placing of cremated remains into a final container is A-interment B-inurnment C-entombment D-cremains interment

Inurnment

A dead human body A-is subject to replevin B-is not property in a real sense C-may be insured D-may be held as security

Is not property in a real sense

A coffin or casket made entirely of wood and containing no metal parts would required for the religion A-Catholic B-Protestant C-Buddhist D-Jewish

Jewish

Embalming is usually not practiced by the A-Mormons B-liturgical protestants C-Jewish Orthodox D-non-liturgical protestants

Jewish Orthodox

At the conclusion of a Greek Orthodox funeral service, the congregation will pass by the casket and A-shake hands with priest B-place flower on casket C-kiss the icon D-place rosary beads on casket

Kiss the icon

False statements made in writing for the purpose of injuring the reputation of another constitute A-slander B-libel C-implicit trespass D-breach of ordinances

Libel

The process of planning and executing the development, pricing, promotion, and distribution of an organization's goods/services: A-managing B-marketing C-directing D-actuating

Marketing

The purchasing, pricing, display, and sale of the product is known as A-re-sale B-selling only C-merchandising D-inventory

Merchandising

The event of a loss is A-grief B-mourning C-bereavement D-grief syndrome

Mourning

The process of incorporating a loss into one's life is known as A-grief B-mourning C-abstraction D-bereavement

Mourning

The main body of the church where seating is provided is the A-assemblage B-sanctuary C-nave D-narthex

Nave

Client-centered counseling is also known as A-active B-directive C-non-directive D-psychoanalysis

Non-directive

A Protestant church designed so that the pulpit is centered in the sanctuary is called A-baptismal B-non-liturgical C-communal D-eucharistic

Non-liturgical

In the early stages of developing relationship, it is important for the counselor to be A-coercive B-nonjudgmental C-able to judge the outcome D-able to answer all questions

Nonjudgmental

Which of the following is classified as a hardwood? A-cedar B-redwood C-pine D-oak

Oak

According to the FTC Funeral Rule, funeral directors may: A-offer a traditional funeral package at a discount B-discount the basic service fee for those who purchase a casket C-offer package pricing but cannot discount the package price D-not offer package pricing but only itemized goods

Offer a traditional funeral package at a discount

If a funeral home provides direct cremation, the Amended Funeral Rule requires you to A-offer alternative containers or wood boxes B-offer cremation containers at no charge C-supply a rental casket for the funeral D-offer only one package price for cremation

Offer alternative containers or wood boxes

The party who makes a offer is called the A-offeree B-offered C-offeror D-optional

Offeror

A contract to keep an offer open for a specified time supported by consideration is called a/an A-option B-bailment C-unilateral offer D-tentative offer

Option

Traditionally, the name given to a symbolic cloth covering placed over the casket is a/an A-pall B-cape C-veil D-interment cover

Pall

An emotion characterized by sudden and extreme fear is A-panic B-remorse C-mourning D-surprise

Panic

State regulations of funeral services for the health and welfare of citizens is an example of a state's A-jurisdiction B-eminent domain C-police power D-legislative right

Police power

In legal terminology, a dead human body is considered A-real property B-quasi-property C-chattel D-partial property

Quasi-property

Which of the following disclosures are required on the General Price List by the FTC Funeral Rule A-reference to state laws B-casket handling fee C-general facilities fee D-right of selection

Right of selection

According to Bowlby, attachments come from a need for A-sex B-love C-food and protection D-safety and security

Safety and security

In order to evaluate product needs, the funeral home manager may analyze the number of times sales in a given price bracket over a fixed period of time. This is called: A-itemization B-sales frequency C-analysis chart D-unit pricing

Sales frequency

Which of the following acts of morning is to experience the pain of loss? A-first B-second C-third D-fourth

Second

A business that is owned by one person is classified as a A-corporation B-partnership C-sole proprietorship D-limited partnership

Sole Proprietorship

The funeral rite satisfies all of the following needs of the survivors EXCEPT A-stress B-closure C-emotional D-psychological

Stress

The United States flag that companies the body of a deceased military person should be presented to the A-oldest brother B-surviving spouse/next of kin C-parent D-oldest son

Surviving spouse or next of kin

The funeral director's casket sales for the week are $700 $1,500 $1,200 =$3,400 What is the mean?

The mean is 1,133.33

A director's casket sales for a week are as follows: $750 $900 $900 $1,175 $900 The mode is:

The mode is (repeated the most) $900

A general term designating a place suitable for the reception of a dead human body is a/an A-tomb B-alcove C-abyss D-crevice

Tomb

Carl Rogers is most frequently associated with A-grief syndrome B-crisis counseling C-personal death awareness D-unconditional positive regard

Unconditional positive regard

A method of price quotation in which one price includes both service and casket is A-package pricing B-unit pricing C-bi-unit pricing D-functional pricing

Unit pricing

Any rate of interest above the maximum rate allowable by law is A-fiduciary B-usury C-undue influence D-duress

Usury

A veteran's grave marker can be obtained by making applications to the A-national cemetery B-veteran's administration C-united states post office D-social security administration

Veterans Administration

If a consumer does not want to accept or look at the General Price List A-you must inform them they are required to take a copy B-consumer must sign a waiver C-consumer must sign an affidavit of refusal

You do not have to do anything else

As a funeral director, the only people you should inform, even if asked, that the deceased has an infectious disease are appropriate members of A-the clergy B-law enforcement agency C-your staff D-the press

Your staff

The indirect method of approach for casket selection requires A-funeral directors permission B-adequate pre-planning C-proper lighting D-no written information

adequate pre-counseling

The doctrine of stare decisis is concerned with A-suits B-case law C-parole evidence D-torts

case law

If a preneed sale takes place outside of the funeral establishment, the customer may cancel the contract within: A-3 days B-5 days C-15 days D-30 days

3 days

How many caskets should be shown in a casket selection room A-5-10 B-8-12 C-12-30 D-20-40

12-30

Most experts recommend that a funeral home spend what percentage of its yearly gross income on advertising A-1-2% B-2-5% C-6-9% D-10-12%

2-5%

The dimensions of a particular steel casket are 6'6" long and 23" wide. A casket invoiced as 6'6"XX would be how many inches wide? A-23 B-27 C-29 D-31

27

Under this condition a Veteran's Burial Benefit can be paid directly to the funeral home A-only when funeral expenses have been paid B-for funeral of persons who die on active duty C-when the veteran's body will be buried in a private cemetery D-if the funeral home can demonstrate the funeral bill is unpaid

If a funeral home can demonstrate that a veteran's funeral bill is unpaid

The best lighting option for the selection room is A-direct incandescent B-indirect incandescent C-direct florescent D-indirect fluorescent

Indirect incandescent