Next Experience Navigation and Access Module Notes

You can customize the following preference types across your Next Experience Global Preferences instance User inferface:

"Display, Accessibility, Notifications"

Default number of history items displayed in the history menu is?

30

You may request a Knowledge Base by navigating to

All > Self-Service > Service Catalog. Then, select Can We Help You? Finally, select Request Knowledge Base.

Unified Navigation header areas:

All menu, favorites, history, workspaces, contextual app pill, global search, embedded help, notifications, and the user menu.

Selecting the star icon next to an application or module will create a

Favorite menu item. Favorites can be re-ordered, edited, or removed from the menu by selecting the Edit (pencil) icon.

Selecting the All menu opens the

Filter Navigator. Search for applications and modules using the Filter Navigator.

Knowledge articles are contained within

Knowledge Bases

view the different dashboards in your instance.

Navigate to Self Service > Dashboards

Which site allows you to engage in learning opportunities and earn badges and certifications?

Now Learning

With Next Experience, you can:

Onboard: Get acquainted with the UI, Generate visualizations of your work, and explore useful features and additional resources in the platform.

Notable Next Experience Unified Navigation Features include

Real-time form updates, user presence, and menus for easy access to all applications, modules, and menus for your favorites, history, and workspaces.

The form can also contain sections and

Related Lists (records in tables that have a relationship to the current record).

Display preferences

Toggle between how you would like list preferences to be displayed and how certain areas will appear in your instance (including date and time formats, specific to your region)

Some content types are not tracked in the history, such as

UI pages and other non-standard interfaces.

Notifications

View and personalize notifications that are applicable to you across your instance at a central location. Your notifications are based on your access level within the platform.

Workspaces

a list of workspaces you have access to. Note: this item only displays if you have a workspace to access, and if you have access to only one workspace it will just be titled the name of the workspace you can access in the header instead of workspaces (ex. Agent Workspace).

history

a scrolling view of recent activities including: recently accessed forms and lists, catalog items, and homepages visited

Workspaces

a suite of tools to help resolve platform problems

service catalog

an application that provides users with self-service opportunities

Visit the Developer Site to explore

application building or enhance your skills in the Platform by browsing around a free instance as an Application Developer or System Administrator.

The ServiceNow Community is the place to

browse forums, blogs, event information, idea portals, and more! You can join the community today to expand your Platform knowledge

dashboards

custom arrangement of widgets on a single display

Navigate to Self-Service > Service Catalog to access this application that provides

customers with self-service opportunities. Customers can view and request catalog items (services and product offerings).

Forms

display fields from a record

favorites

display items that you have added as favorites. Select the edit icon (pencil) to customize your list of favorites.

lists

display records from a table in the platform

Your user preferences allow you to configure (select the three correct answers):

display, notifications, and accessibility

A form displays

fields from one record, where users can view and edit the record data.

An application is a

group of modules (or pages) that provide related information and functionality in an instance.

Knowledge Bases

groups of articles set up by System Administrators

Next Experience Unified Navigation

is the main way for users to interact with the applications and information in a servicenow instance.

The system creates history entries for many types of content including

lists, records, and homepages.

embedded help

open the help panel for embedded help, feedback, and articles when available. If no luck you can search the product documentation instead.

knowledge articles

pieces of information to help support your role or job function

What action do you take on a menu item for it to always display in your instance?

pin the menu

User Menu

provides options to access your profile, this is also a way to personalize your instance, elevate roles, impersonate users, or logout.

Contextual app pill

provides the context for where you are in the instance. You can create a favorite by selecting the star icon within the contextual app pill to favorite the displayed page.

The Filter Navigator is where you can

quickly navigate to applications and modules. Simply begin by typing the application or module name (all, or part of, any module name).

The list view displays

records from a table in the Platform.

global search

search for information across applications and records, this is the quickest way to locate an individual record.

A workspace is a

suite of tools displayed in a single-pane view that help resolve customer problems and provide answers to questions they may have.

Knowledge articles are

uploaded to the Platform in specific categories to help platform users receive information or help about their job role or function.

In ServiceNow, the Next Experience user interface is the main way for

users to interact with the applications and information in a ServiceNow instance.

A dashboard is a custom arrangement of

widgets and enables you to display multiple performance analytics and reporting on a single screen.

Agents, case managers, help desk professionals, and managers use these tools to find, research, and resolve issues.

workspaces

All Menu

your go to for applications and modules within the platform