NHA Skills Builder Module 1 - Clinical Communication

MMSE

A mini mental status examination used to determine level of dementia

Pending Order

A request for medication or procedure that has not been filled or completed

General Anxiety Disorder (GAD-7) Questionnaire

A screening that tests for mood and axiety

PHQ-9 questionnaire

A section of the full Patient Health Questionnaire (PHQ) that assesses major depressive disorder and other mental health issues

If the medical assistant is responsible for calling the patient for a telehealth visit, what is the recommended time this should be conducted? A. 10 min prior to the scheduled visit time B. 15 min prior to the scheduled visit time C. 20 min prior to the scheduled visit time D. 30 min prior to the scheduled visit time

A. 10 min prior to the scheduled visit time B. 15 min prior to the scheduled visit time

What additional information might the provider require the medical assistant to gather during the patient interview? A. Any prescription refills needed B. Any updates to insurance provider C. Patient's current address D. Recent tests performed by other providers

A. Any prescription refills needed D. Recent tests performed by other providers

Which of the following bests describe the tasks the medical assistant will perform during the rooming process? A. Check to see if there are any pending orders or lab results for the provider to review B. Provide patient with an end of visit summary C. Identify themselves and verify patient name and date of birth (DOB) D. Notify the patient that they will have to undress and don a robe for the exam.

A. Check to see if there are any pending orders or lab results for the provider to review C. Identify themselves and verify patient name and date of birth (DOB)

Why is it important for the medical assistant to review the patient's health record during the patient interview? A. Ensure that necessary screenings are done annually B. Ensure that vaccinations are up to date C. Gather information of tests that may have been done at other facilities D. Determine if the patient will reveal sensitive information E. Obtain information needed for any outside referrals

A. Ensure that necessary screenings are done annually B. Ensure that vaccinations are up to date C. Gather information of tests that may have been done at other facilities

How often should the medical assistant gain updates on the patient's family history? A. Every visit B. Every 3 months C. During their annual physical D. Only the initial visit

A. Every visit

Which of the following would be included in the provider's instructions at the conclusion of the telehealth visit? A. Follow-up testing B. Follow-up visits or referrals C. Additional technology training for future telehealth visits D. New prescriptions and education on prescriptions E. Health Insurance Portability and Accountability Act (HIPAA) compliance documentation

A. Follow-up testing B. Follow-up visits or referrals D. New prescriptions and education on prescriptions

What is the GAD7 screening tool used for in a patient visit? A. Generalized anxiety B. Depression C. Fall risk D. Elder Abuse

A. Generalized anxiety

Which of the following information would be gathered during a patient interview? A. Obtaining past medical information B. Confirming the presence of a living will C. Obtaining current address D. Identifying past and current medications

A. Obtaining past medical information D. Identifying past and current medications

When assisting the health care provider with a telehealth appointment, the medical assistant may be asked to perform which tasks? A. Schedule the telehealth visit B. Document patient information C. Ensure equipment is working properly D. Perform an initial assessment E. Explain the process to the patient

A. Schedule the telehealth visit B. Document patient information C. Ensure equipment is working properly E. Explain the process to the patient

Before exiting the room, what is the last thing the medical assistant would check? A. That all equipment is working properly B. That the patient has reading material C. That the medication list is updated D. That the patient has their follow-up appointment

A. That all equipment is working properly

What are the reasons a medical assistant should wait for the patient to end the call first upon completion of the appointment? A. To allow the patient time to ask any additional questions B. To not appear rude by hanging up on the patient C. To see how long the patient waits to hang up D. To keep the connection open for the next patient on the schedule

A. To allow the patient time to ask any additional questions B. To not appear rude by hanging up on the patient

Which of the following questions or information should be asked or obtained from Ms. Ahluwalia when completing the social history section of the medical history? A. What measures do you take to ensure your safety when driving or riding in a car? B. What prescription and over-the-counter medications do you take? C. Please comment on your current or previous tobacco use D. What, if any, illegal substances are you currently using or have used in the past? E. Please tell me about your caffeine intake

A. What measures do you take to ensure your safety when driving or riding in a car? C. Please comment on your current or previous tobacco use D. What, if any, illegal substances are you currently using or have used in the past? E. Please tell me about your caffeine intake

Which of the following techniques will improve communication and trust between the patient and the medical assistant? A. Use the same explanation for each patient B. Demonstrate a genuine interest in the patient C. Do not modify communication techniques D. Ask closed-ended questions

B. Demonstrate a genuine interest in the patient

After completing the patient interview, what should the medical assistant do next? A. Turn off the telehealth camera until the provider is ready B. Direct the patient to wait a few minutes for the provider to join C. Provide patient education to the patient D. Make a follow-up appointment

B. Direct the patient to wait a few minutes for the provider to join

What steps are included in the portion of the telehealth visit prior to the provider joining the call? A. Schedule an anticipated follow-up visit B. Obtain vitals from patient C. Gather patient history information D. Request additional labs related

B. Obtain vitals from patient C. Gather patient history information

Which of the following options represent examples of pending orders that a provider may request? A. Surgical history B. Schedule a colonoscopy C. Lab work D. Insurance verification

B. Schedule a colonoscopy C. Lab work

Which of the following is true regarding telehealth appointments? A. Telehealth visits can only be conducted via downloaded apps B. The goal of the telehealth appointment is to support the connection between doctors and their patients C. Telehealth benefits for patients include convenience, access, and efficiency D. Usually, a member of the front office staff will call patients to ensure that they have the right technology for a telehealth appointment E. It may be necessary for the medical assistant to call the patient 10 - 15 min before the start of the visit

B. The goal of the telehealth appointment is to support the connection between doctors and their patients C. Telehealth benefits for patients include convenience, access, and efficiency D. Usually, a member of the front office staff will call patients to ensure that they have the right technology for a telehealth appointment E. It may be necessary for the medical assistant to call the patient 10 - 15 min before the start of the visit

What items are documented after the patient's visit has concluded? A. How many minutes the appointment took B. What care was provided to the patient C. What patient education was provided, if any D. Any follow-up appointments the patient may need E. Documentation of hand hygiene

B. What care was provided to the patient C. What patient education was provided, if any D. Any follow-up appointments the patient may need

Which example best describes a patient's chief complaint? A. A patient being dissatisfied with a lab experience B. A patient reporting their tobacco use C. A patient making a statement in their own words as to the reason for their visit D. A patient stating their brother had a heart attack

C. A patient making a statement in their own words as to the reason for their visit

Place the following concluding steps in the proper order A. If indicated, instruct the patient to undress and change into the gown B. Provide the patient with an approximate wait time for the physician C. Gather patient vitals and measurements D. Obtain any equipment or supplies that the physician may need E. Exit the exam room

C. Gather patient vitals and measurements D. Obtain any equipment or supplies that the physician may need A. If indicated, instruct the patient to undress and change into the gown B. Provide the patient with an approximate wait time for the physician E. Exit the exam room

Place the following steps for a patient interview in the proper order A. Update sections of the patient's medical history B. Update allergies and medications C. Obtain the chief complaint

C. Obtain the chief complaint B. Update allergies and medications A. Update sections of the patient's medical history

Place the following steps in the correct order that the medical assistant will perform after the doctor has concluded their visit with Ms. Ahluwalia. A. Allow the patient to hang up B. Document the telehealth visit in the char C. Close the telehealth call D. Obtain and follow through on provider instructions and allow the patient an opportunity to ask questions

D. Obtain and follow through on provider instructions and allow the patient an opportunity to ask questions A. Allow the patient to hang up C. Close the telehealth call B. Document the telehealth visit in the chart

Which of the following steps is initially taken when preparing for a telehealth appointment? A. Schedule a follow-up appointment B. Document the care that will be given C. Provide the patient with educational materials D. Review patient's chart

D. Review patient's chart

Rooming

Getting a patient ready for a provider

History of Present Illness

Information that expands on the chief complaint

Chief Complaint

Primary reason for the office visit

GDS

The geriatric depression scale used for older adult patients