OB chapter 4 homework

Read the description of each person. Match the appropriate perceptual error to each description.

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barriers and challeneges of diversity

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target characteristics

slouching facial attractiveness height clothing

perceiver characteristics

stereotypes distractions goals and needs emotions

This barrier is associated with sexual, racial, and age harassment.

unsupportive and hostile working environments for diverse employees

Being a member of a strong team can help and hurt you. It can help if your performance is being judged as a team, but Lance learned it can hurt if your own performance is evaluated in relationship to other members who are top performers.

consensus

Alyia and a colleague discussed how over a period of time, an individual's performance on a given task could be determined.

consistency

situational characteristics

context

perceiver and target characteristics

cultural similarity pervious interactions between perceiver and target

An example of this barrier is that women still assume the majority of the responsibilities associated with raising children.

difficulty balancing work and family issues

Roland's new manager wonders if he excels at all aspects of his job or if he is only good at doing analysis.

distinctivness

This barrier is associated with subtle resistance that shows up in the form of complaints and negative attitudes.

diversity not being seen as an organizational priority

This barrier represents the feeling that one's cultural rules and norms are superior or more appropriate than the rules and norms of another culture.

ethnocentrism

Although Troy was a skilled financial advisor, it was difficult for him to explain to his client when the market went down 30%.

external factors

This barrier is associated with very strong resistance because people feel that one person's gain is another's loss.

fear of reverse discrimination

Anke's company's numbers are down this month, but the CEO explained that this is mostly due to the economy and not his strategy and decisions

fundamental attribution bias

This barrier manifests itself in the belief that differences are viewed as weaknesses. In turn, this promotes the view that diversity hiring will mean sacrificing competence and quality.

inaccurate stereotypes and prejudices

Dawn observed that people often attribute performance to individual's skill or motivation.

internal factors

This barrier is associated with diverse employees not being promoted because they do not know how to "play the game" of getting along and getting ahead in an organization.

lack of political savvy on the part of diverse employees

This barrier is associated with reinforcing effective diversity management, meaning that success will be based on a new set of criteria.

need for revamped performance appraisal and reward systems

When the organization's diversity-related formal structure characteristics and informal values are viewed by employees as not fair to all employees.

negative diversity climate

This barrier is associated with a lack of opportunity for diverse employees to get the type of work assignments that qualify them for senior management positions.

poor career planning

This barrier is related to the fact that effectively managing diversity entails significant organizational and personal change.

resistance to change

Damien's company's numbers are up this month. The CEO explained that this is mostly due to sound strategy and wise decisions and not due to the economy or missteps by competitors.

self-serving bias