OB chapter 9 quiz

false

True or False: Restricting employees' use of social media at work generally leads to gains in productivity.

true

True or False: The acronym that helps you to remember the factors in addressing difficult conversations is STATE.

false

True or False: The most important part of stage presence is your physical movement around the area where you are presenting.

true

True or False: The way to begin managing up is by assessing your manager's receptiveness.

cold calling prospective clients

When calling on prospective clients, all of the following are workable communication strategies except

inviting a friend to dinner

Which of the following is not an example of a crucial conversation?

defensiveness

Folding arms, crossing hands, and crossing legs communicate

True

Linguistic style refers to a person's characteristic speaking pattern.

put it together

Neal has asked Liz, who has the office next to him, to watch him practice the presentation he will be giving to his bosses next week. What step of the TED protocol for effective presentations is Neal in?

in person, face-to-face

Sources of noise affect all the links in the communication process. Which of the following is not a source of noise?