OBHR Chapter 1 Test Bank

Which of the following HR competencies focuses on the ability to manage interactions with and between others with the specific goal of providing service and organizational success? a. relationship management b. HR technical expertise c. organizational navigation d. ethical practice e. business acumen

a. relationship management

Over the next decade, which of the following people will have the most difficulty attracting talented employees due to a skills deficit? a) Tracy, the owner of several fast-food franchises b) Rex, the HR manager for a biotech research firm c) Yelena, the director of a mobile advertising company d) Franco, the HR director of a large grocery chain e) Barbara, the superintendent of an urban school system

c. Yelena, the director of a mobile advertising company.

As part of Eric's small business loan application, he has to demonstrate the "triple bottom line" of economic, social, and environmental benefits. In doing so, his business is seen as: a. futuristic b. corporate c. sustainable d. communal e. profit

c. sustainable

Which competency is an HR professional said to have if he is able to act personally and professional with integrity and accountability? a. critical evaluation b. consultation c. business acumen d. communication e. ethical practice

e. ethical practice

Which of the following is true of workforce analytics? a. it relies on qualitative measures to evaluate employer performance. b. it collects and analyzes information only from external databases. c. it doesn't not aid in evidence-based human resource decisions. d. it does not include information from HR databases and financial reports. e. it can show that HR practices influence an organization's profits.

e. it can show that HR practices influence an organization's profits.

Which of the following is true about the product line administrative services and transactions? a. it deals with implementation of business plans and talent management. b. it emphasizes knowing the business and exercising influence. c. it emphasizes the knowledge of HR and of the business and competition. d. it contributes to the business strategy based on considerations of business capabilities. e. it deals with function such as compensation, hiring, and staffing.

e. it deals with functions such as compensation, hiring, and staffing.

Alpha Consulting provides HR services to small companies that do not need full-time HR. Contracting with Alpha Consulting is known as _____. a. e-commerce b. reshoring c. downsizing d. benchmarking e. outsourcing

e. outsourcing

Distribution channels are an example of _____ capital. a. social b. customer c. human d. intellectual e. financial

b. customer

When Joe responded to Terri's email about how to find information on benefits and compensation, Joe was providing ______. a. performance management b. self-service c. employee engagement d. talent management e. shared service

b. self service

When an HR professional is evaluated on how well he understands organizational metrics and their relationship to business success, he is being evaluated on his competency in: a. relationship management b. organizational navigation c. business acumen d. business communication e. ethical practice

c. business acumen

Traditionally, the HRM department was primarily a: a. proactive agency b. finance expert c. employer advocate d. administrative experience e. payroll expert

d. administrative expert

Che was being recruited by a competitor due to her success at her current company in getting several new patients. This is an example of _____ capital. a. social b. customer c. human d. intellectual e. financial

d. intellectual

Typically when a company is in the news, it is because the company failed to be sustainable. Which of the following best describes its failure? a. the company is able to meet the business needs at the cost of environmental responsibilities. b. the company is pursuing economic goals despite social and ethical concerns. c. the company has develop socially responsible strategies at the cost of profits. d. the company is willing to sacrifice the business and other needs to support the needs of its competitors. e. the company is unable to meet the business needs without sacrificing the ability of future generations to meet theirs.

e. The company is unable to meet the business needs without sacrificing the ability of future generations to meet theirs.

Holly was tiring recently by her firm to provide coaching to a work unit that is underperforming. This is part of the _____ function of HR. a. recruitment and selection b. compensation and benefits c. employee relations d. personnel policies e. performance management

e. performance management

A company competing through sustainability is likely to: a. place increased value on tangible assets. b. avoid social and environmental responsibilities. c. emphasize productivity more than quality. d. adapt badly to changes in the labour force. e. provide high-quality products and services.

e. provide high-quality products and services

As part of today's job culture new employees are assigned mentors who guide the new employee through on-the-job training as well as the culture of the company. This is known as _____ capital. a. social b. customer c. human d. intellectual e. financial

a. social

Which of the following HR competencies focuses on the ability to apply the principles of HR management to contribute to the success of a business? a. relationship management b. HR technical expertise c. organizational navigation d. ethical practice e. consultation

b. HR technical expertise

The training and development function of an HR department includes: a. job analysis b. orientation c. performance measures d. attitude surveys e. policy creation

b. orientation

Often someone new to HR will be assigned to the _____ HR department to manage employee data and information systems functions. a. job analysis b. record keeping and workforce analytics c. attitude keeping and labour law compliance d. orientation and skills training e. talent and change management

b. record keeping and workforce analytics

Mani is unsure of which 401K and retirement plan will meet his needs. He should make an appointment to see a counselor who works with: a. training and development b. employee relations c. compensation benefits d. employee data and information systems e. legal compliance

c. compensation benefits

When a corporate organization competes through globalization, as opposed to technology, it is likely to put most of its efforts into: a. social responsibility b. environmental issues c. expansion into foreign markets d. development into HR dashboards e. integration of technology and social systems

c. expansion into foreign markets

When an HR professional is evaluated on how well she embraces inclusion and how effectively she works with diverse populations, she is being evaluated on her competency in: a. organizational navigation b. HR technical expertise and practice c. global and cultural effectiveness d. business acumen e. critical evaluation

c. global and cultural effectiveness

_____ refers to the policies, practices, and systems that influence employees' behavior, attitudes, and performance. a. total quality management b. financial management c. human resource management d. production and operations management e. competency management

c. human resource management

Jake, the CEO of a company, appraises his managers based on how well they empower their employers. Which of the following managers is Jake likely to rate the highest in this regard? a. Hector, who gives clear instructions to his subordinates and expects them to follow the orders exactly as given. b. Melody, who asks her subordinates to always check with her before making any decisions. c. Jing, who prefers that members of his team always report to him what they do throughout the day. d. Zara, who assigns responsibility to her subordinates and intervenes only when there is a need. e. Darnell, who assigns complete authority to his subordinates and does not offer any guidance.

d. Zara, who assigns responsibility to her subordinates and intervenes only when there is a need.