Org. Behavior Exam 1

what are the 5 disciplines that contribute to OB

1. Psychology 2. Sociology 3. Social Psychology 4. Anthropology 5. Political Science

what criteria determine which employee is promoted?

1. ability to manage people 2. strong team skills 3. ability to build/manage relationships

what are three ways you can reduce cognitive dissonance?

1. changing attitude/behavior or both 2. Belittling the importance of the inconsistent behavior 3. Finding consonant elements that outweigh dissonant ones

what are the big 5 personality dimensions

1. openness to change 2. extroversion 3. emotional stability 4. agreeableness 5. conscientiousness

what are the 3 contributes to employee engagement?

1. organization level factors 2. environmental characteristics 3. person factors

what are the 4 key workplace attitudes?

1. organizational commitment 2. employee engagement 3. perceived organizational support 4. Job satisfaction

what are the five targets of emotions?

1. person 2. event 3. experience 4. nonevent 5. information

what are the four core self-evaluations?

1. self-efficacy 2. self-esteem 3. Locus of control 4. Emotional stability

what are the 3 components of attitudes?

1.Affective- "i feel" 2.Behavioral- "I intend" 3.Cognitive- "I believe"

pyschological discomfort experienced when simultaneously holding two or more conflicting cognitions

Cognitive dissonance

an interrelated set of abilities, behaviors, attitudes, and knowledge needed by an individual to be effective in most professional and managerial positions

Competency

used for OB concepts and tools as situationally appropriate, rather than relying on "one best way"

Contingency Perspective

a situation in which there is no perfect solution; not always pure choice between right and wrong

Ethical dilemma

An interdisciplinary field dedicated to understanding and managing people at work

Organizational Behavior

productive potential resulting from relationships, trust, goodwill, cooperative effort

Social Capital

a persons perception about the terms and conditions of a reciprocal exchange between him or herself and another

a psychological contract

a force that binds an individual to a course of action of relevance to one or more targets

commitment

knowing which tools to use and under what approach is known as the _______

contingency approach

eradicating or getting rid of the situation that is causing the problem

dissolving

ability to monitor ones own emotions and those of others, and use this information to guide ones thinking and actions

emotional intelligence

can be high or low; less likely to experience negative emotions under pressure -one of the four core self-evaluations

emotional stability

______ change psychological states

emotions

complex, relatively brief responses aimed at a particular target

emotions

effective management practices can increase ________

employee engagement

participation, the harnessing of organizational members selves to their work roles; where people employ and express themselves physically, cognitively, and emotionally during role performance

employee engagement

that managers must interact with employee and monitor their perceptions of fair treatment is the basic premise of ______ theory

equity

what criteria determine which applicant is hired?

hard skills, technical skills

what is the value of OB?

helps people attain competencies needed to become effective employees, team leaders, or managers

productive potential of an individual: knowledge, skills, and experiences

human capital

category used to collectively describe the vast number of attributes that describe a person

individual differences

an individuals capacity for reasoning, constructive thinking, problem solving

intelligence

what are some examples of soft skills?

interpersonal skills, personal attributes such as attitude and personality

an affective or emotional response toward various facets of ones job

job satisfaction

stable personality characteristic describing how much personal responsibility someone takes for their behavior -one of the four core self-evaluations

locus of control

study of human behavior of individuals and groups, attitudes, and performance in organizations

organizational behavior

_____________ leads to continued employment and greater motivation

organizational commitment

the extent to which an individual identifies w/ an organization and commits to its goals; belief in the company

organizational commitment

reflects the extent to which employees believe that the organization values their contributions and well being

perceived organizational support

human capital is considered _________ which aids in employee engagement at work

person factor

organizational commitment occurs when employees value achievement and an employer rewards people for accomplishing goals. when this occurs, the consistency is called

person-culture fit

feelings about people, places, or objects

personal attitudes

a combination of stable physical, behavioral, and mental characteristics that give individuals their unique identities

personality

the ability to solve everyday problems by utilizing knowledge gained from experience in order to purposefully adapt to, shape, and select environments

practical intelligence

when our desired outcomes do not match the actual situation

problems

an individuals perception about the terms and conditions of a reciprocal exchange between him or herself and another party is referred to as

psychological contract

10 broad values that guide behavior were studied in this; stated that values motivate us; represent our goals over time

schwartz value theory (1920)

Organizational behavior is based on a systematic _______-________ approach which makes users more attractive to potential employers and more effective employees

science-based

persons belief in accomplishing a goal, can be developed -one of the four core self-evaluations

self-efficacy

general belief about ones self worth -one of the four core self-evaluations

self-esteem

external elements that influence what we do, how we do it, and the outcomes of our actions

situation factors

which is more important to get a job: human capital or social capital

social capital

skills most desired by employers are called _____ _______ that can be obtained through the study of OB

soft skills

nuts and bolts of doing a job; ability to get the job done

technical skills (hard skills)

abstract ideals that guide ones thinking and behavior across all situations

values