Org. Behavior Exam 1
what are the 5 disciplines that contribute to OB
1. Psychology 2. Sociology 3. Social Psychology 4. Anthropology 5. Political Science
what criteria determine which employee is promoted?
1. ability to manage people 2. strong team skills 3. ability to build/manage relationships
what are three ways you can reduce cognitive dissonance?
1. changing attitude/behavior or both 2. Belittling the importance of the inconsistent behavior 3. Finding consonant elements that outweigh dissonant ones
what are the big 5 personality dimensions
1. openness to change 2. extroversion 3. emotional stability 4. agreeableness 5. conscientiousness
what are the 3 contributes to employee engagement?
1. organization level factors 2. environmental characteristics 3. person factors
what are the 4 key workplace attitudes?
1. organizational commitment 2. employee engagement 3. perceived organizational support 4. Job satisfaction
what are the five targets of emotions?
1. person 2. event 3. experience 4. nonevent 5. information
what are the four core self-evaluations?
1. self-efficacy 2. self-esteem 3. Locus of control 4. Emotional stability
what are the 3 components of attitudes?
1.Affective- "i feel" 2.Behavioral- "I intend" 3.Cognitive- "I believe"
pyschological discomfort experienced when simultaneously holding two or more conflicting cognitions
Cognitive dissonance
an interrelated set of abilities, behaviors, attitudes, and knowledge needed by an individual to be effective in most professional and managerial positions
Competency
used for OB concepts and tools as situationally appropriate, rather than relying on "one best way"
Contingency Perspective
a situation in which there is no perfect solution; not always pure choice between right and wrong
Ethical dilemma
An interdisciplinary field dedicated to understanding and managing people at work
Organizational Behavior
productive potential resulting from relationships, trust, goodwill, cooperative effort
Social Capital
a persons perception about the terms and conditions of a reciprocal exchange between him or herself and another
a psychological contract
a force that binds an individual to a course of action of relevance to one or more targets
commitment
knowing which tools to use and under what approach is known as the _______
contingency approach
eradicating or getting rid of the situation that is causing the problem
dissolving
ability to monitor ones own emotions and those of others, and use this information to guide ones thinking and actions
emotional intelligence
can be high or low; less likely to experience negative emotions under pressure -one of the four core self-evaluations
emotional stability
______ change psychological states
emotions
complex, relatively brief responses aimed at a particular target
emotions
effective management practices can increase ________
employee engagement
participation, the harnessing of organizational members selves to their work roles; where people employ and express themselves physically, cognitively, and emotionally during role performance
employee engagement
that managers must interact with employee and monitor their perceptions of fair treatment is the basic premise of ______ theory
equity
what criteria determine which applicant is hired?
hard skills, technical skills
what is the value of OB?
helps people attain competencies needed to become effective employees, team leaders, or managers
productive potential of an individual: knowledge, skills, and experiences
human capital
category used to collectively describe the vast number of attributes that describe a person
individual differences
an individuals capacity for reasoning, constructive thinking, problem solving
intelligence
what are some examples of soft skills?
interpersonal skills, personal attributes such as attitude and personality
an affective or emotional response toward various facets of ones job
job satisfaction
stable personality characteristic describing how much personal responsibility someone takes for their behavior -one of the four core self-evaluations
locus of control
study of human behavior of individuals and groups, attitudes, and performance in organizations
organizational behavior
_____________ leads to continued employment and greater motivation
organizational commitment
the extent to which an individual identifies w/ an organization and commits to its goals; belief in the company
organizational commitment
reflects the extent to which employees believe that the organization values their contributions and well being
perceived organizational support
human capital is considered _________ which aids in employee engagement at work
person factor
organizational commitment occurs when employees value achievement and an employer rewards people for accomplishing goals. when this occurs, the consistency is called
person-culture fit
feelings about people, places, or objects
personal attitudes
a combination of stable physical, behavioral, and mental characteristics that give individuals their unique identities
personality
the ability to solve everyday problems by utilizing knowledge gained from experience in order to purposefully adapt to, shape, and select environments
practical intelligence
when our desired outcomes do not match the actual situation
problems
an individuals perception about the terms and conditions of a reciprocal exchange between him or herself and another party is referred to as
psychological contract
10 broad values that guide behavior were studied in this; stated that values motivate us; represent our goals over time
schwartz value theory (1920)
Organizational behavior is based on a systematic _______-________ approach which makes users more attractive to potential employers and more effective employees
science-based
persons belief in accomplishing a goal, can be developed -one of the four core self-evaluations
self-efficacy
general belief about ones self worth -one of the four core self-evaluations
self-esteem
external elements that influence what we do, how we do it, and the outcomes of our actions
situation factors
which is more important to get a job: human capital or social capital
social capital
skills most desired by employers are called _____ _______ that can be obtained through the study of OB
soft skills
nuts and bolts of doing a job; ability to get the job done
technical skills (hard skills)
abstract ideals that guide ones thinking and behavior across all situations
values