Org. Behv. Chapter 3
The degree to which a person has a positive feeling about a job after evaluating the job's characteristics is known as ______________________.
job satisfaction
The effects of dissonance can be reduced by ________________________.
high rewards
A retail store owner trying to increase market share might be most interested in the fact that employee satisfaction is related to _________________________.
positive customer outcomes
Organizational citizenship behavior (OCB) includes ___________________.
positive talk, helping others, and going beyond normal expectations at the job
Job satisfaction ratings were consistently high over a thirty-year period, and then job satisfaction ratings declined dramatically in 2007. What might be the reason for this decline?
Economic conditions.
Jeremy has been dissatisfied in his job. He has revised his resume, updated his LinkedIn profile, and accepted an invitation to interview with a competitor firm. Which response to dissatisfaction is Jeremy engaging in?
Exit
Victoria has been experiencing increasing levels of dissatisfaction in her job. While not outspoken within her firm, she has been passionately vocal in defending her organization when attending local chamber events that have criticized her firm for a recent workforce reduction that was highly publicized. She continues to hope that things will get better. Which response to dissatisfaction is Victoria engaging in?
Loyalty
Which of the following is the best description of job involvement?
The degree to which people identify psychologically with their jobs.
Much research has been conducted on measuring and recording employee satisfaction, and there are numerous intricate techniques for gathering information. Which of the following is the most helpful to management to record this type of information?
The single global rating
Eric has been at his job for more than five years but has been passed over for promotion three times. Each time Eric was not considered he became angrier and angrier at the situation, until he started thinking about getting a new job. Eric's anger about being passed over for promotion represents which component of his attitude?
Affective
Which of the following best describes cognitive dissonance?
An incompatibility between two of a person's beliefs, behavior, or attitudes
Maria has been at her job for three years but is very dissatisfied and is ready to find a new job. When she goes home she tells her partner that she is going to look for a new job that has better benefits and pay and in which she can grow her career. This statement is an example of what part of Maria's attitude toward her job?
Behavioral
Managers need to be aware of exit and neglect behaviors in response to dissatisfaction because they impose a negative influence on the organization and its employees. These behaviors are initiated and felt by the employee rather than imposed by management. In addition to these behaviors, which are generally perceived to have a negative effect, voice and loyalty are also possible responses initiated by the employee. With this information, what can an HR Director do to maximize the possibility the dissatisfied employees will respond with voice or loyalty or both, rather than an exit or neglect response?
Conduct regular employee surveys to better understand what employees feel about their jobs.
Ginger works for an organization that requires employees to engage in a variety of socially responsible projects as part of the job, although work hours are not reduced by this participation. In order to have a positive impact on job satisfaction, the organization may choose to___________.
allow Ginger to decide whether she wants to participate or not
Fatima is struggling in her job and is experiencing increased dissatisfaction. She related to you that her manager has been unfair to her because her manager gave a promotion to a coworker who deserved it less than she did. She has also said on numerous occasions that she does not like her manager. Just yesterday, Fatima shared with you that she has started applying for other jobs. You have also been hearing from several other coworkers that she is complaining about her manager to anyone who will listen. Fatima's statement that she intends to continue in her job in spite of her dissatisfaction makes you think that Fatima will likely experience ___________________________.
cognitive dissonance
The attitudes relationship can be modified by all of the following EXCEPT ________________.
cultural identity
The summation of job facets measurement of job satisfaction identifies key elements of the job including all of the following EXCEPT _________________.
cultural identity
An HR Director wants to institute a new plan that will increase employee job satisfaction. This will not only improve profitability overall, but it will do so by improving ________.
customer satisfaction
In several different studies, researchers have shown a relationship between corporate social responsibility and job satisfaction. This relationship is particularly true for __________________.
millennials
A negative response that passively allows conditions to worsen (chronic absenteeism or lateness, reduced effort, and increased error rate) is a condition normally associated with subordinates rather than management personnel. The HR director is attempting to minimize the negative ramifications of this response, known as ______________________. In concert with this goal of reducing the negative, she is also striving to increase _____________________, which generally results in employees going beyond the normal expectations of their jobs.
neglect; organizational citizenship behavior (OCB)
Identifying with the goals of an organization and a desire to stay with that organization is known as ________________________.
organizational commitment
Zappos works to improve customer service employee satisfaction by ________________.
paying employees to leave after training
An employee's belief in the degree to which they influence their work environment, their competencies, the meaningfulness of their job, and their perceived autonomy is known as _________________________.
psychological empowerment
The emotional or feeling segment of an attitude, which is viewed to be the more critical part of an attitude, is called ______________.
the affective component
Fatima is struggling in her job and is experiencing increased dissatisfaction. She related to you that her manager has been unfair to her because her manager gave a promotion to a coworker who deserved it less than she did. She has also said on numerous occasions that she does not like her manager. Just yesterday, Fatima shared with you that she has started applying for other jobs. You have also been hearing from several other coworkers that she is complaining about her manager to anyone who will listen. Fatima's statement that she does not like her manager reflects _______________.
the affective component of her attitude about her manager
The cognitive component of an attitude is best described by _________________________.
the belief or description that underlies the attitude
Fatima is struggling in her job and is experiencing increased dissatisfaction. She related to you that her manager has been unfair to her because her manager gave a promotion to a coworker who deserved it less than she did. She has also said on numerous occasions that she does not like her manager. Just yesterday, Fatima shared with you that she has started applying for other jobs. You have also been hearing from several other coworkers that she is complaining about her manager to anyone who will listen. Fatima's statement that her manager has been unfair to her and her reasons for this unfair evaluation reflects ______________________.
the cognitive component of her attitude about her manager
Henry realized that he no longer looked forward to going into work after a mandatory reorganization shifted both the specific tasks he was doing and how the tasks were accomplished. According to the summation of job facets measurement of job satisfaction, Henry's job satisfaction was impacted by a change in_________________.
type of work
